Pan Pacific Orchard
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Summary of reviewsPan Pacific Orchard, nestled in the heart of Singapore just 50 meters from Orchard Road, is ideally situated for both convenience and leisure. Its prime location offers guests easy access to the city's vibrant shopping, dining and tourist attractions, rendering it a perfect base for exploring Singapore’s bustling retail and culinary scenes. The well-connected area allows easy access to public transportation and boasts pedestrian-friendly avenues.
Guests frequently commend the hotel’s impressive design and modern aesthetics, highlighting its newness and exceptional cleanliness. The stylish, clean and visually appealing environment creates a welcoming atmosphere. Pan Pacific Orchard caters to a diverse range of guests, making it an ideal choice for families, business travelers and couples alike. The exceptional service provided by the reception staff further enhances the guest experience.
The breakfast experience at Pan Pacific Orchard is widely praised with guests impressed by the extensive and varied selection described as phenomenal, fantastic and amazing. Guests appreciate the 5-star quality food, freshly prepared dishes and a significant array of hot drinks. The friendly and lovely staff enhance the breakfast experience, which many guests recommend including during their stay despite a few comments on the expense and early finish time.
Dinner at the in-house restaurant also receives positive feedback with guests applauding the fantastic and great quality of the food and service. However, there are areas for improvement in in-room dining service and menu variety, especially for late-night orders and halal options.
Room reviews are mixed with consistent highlights on the modern and stylish design, cleanliness, spaciousness and comfort of the beds. Some rooms offer beautiful views and private balconies, though room sizes and storage space can be points of contention. Despite occasional complaints, the modern amenities, stylish décor and comfortable accommodations, especially the luxurious suite options, make a positive impression.
The hotel's high standards of cleanliness are frequently praised with spotless rooms and well-maintained facilities. The cleaning staff’s efficiency and kindness contribute to a comfortable and pleasant stay. While there are occasional mentions of size and sound insulation issues, the exceptional cleanliness stands out.
Staff friendliness and helpfulness are overwhelmingly commended with the service described as fantastic and exceptional. Guests appreciate the warmth and professionalism, particularly during the check-in process, though there are some notes on the need for staff training and experience.
The pool area is another highlight, described as fantastic, beautiful and stunning with an exceptional design and amazing night-time ambience. The large swimming pool, perfect for both adults and children, receives high praise despite mentions of its cold temperature.
Beds at Pan Pacific Orchard are frequently noted as exceptionally comfortable, contributing to the luxury reputation of the hotel with high praise for the pillows, duvets and sheets, ensuring guests a restful night's sleep.
While there are mixed reviews on its five-star rating and some guests finding service levels needing improvement, the general perception of Pan Pacific Orchard is largely positive. The luxury experience, characterized by high-class service, stunning design and modern architecture, offers a comfortable, stylish and memorable stay.
Overall, Pan Pacific Orchard stands out for its prime location, modern aesthetics, high standards of cleanliness, exceptional service, impressive breakfast offerings, comfortable accommodations and luxurious amenities, making it a top choice for visitors in Singapore.
Categories
Guests frequently commend the hotel’s impressive design and modern aesthetics, highlighting its newness and exceptional cleanliness. The stylish, clean and visually appealing environment creates a welcoming atmosphere. Pan Pacific Orchard caters to a diverse range of guests, making it an ideal choice for families, business travelers and couples alike. The exceptional service provided by the reception staff further enhances the guest experience.
The breakfast experience at Pan Pacific Orchard is widely praised with guests impressed by the extensive and varied selection described as phenomenal, fantastic and amazing. Guests appreciate the 5-star quality food, freshly prepared dishes and a significant array of hot drinks. The friendly and lovely staff enhance the breakfast experience, which many guests recommend including during their stay despite a few comments on the expense and early finish time.
Dinner at the in-house restaurant also receives positive feedback with guests applauding the fantastic and great quality of the food and service. However, there are areas for improvement in in-room dining service and menu variety, especially for late-night orders and halal options.
Room reviews are mixed with consistent highlights on the modern and stylish design, cleanliness, spaciousness and comfort of the beds. Some rooms offer beautiful views and private balconies, though room sizes and storage space can be points of contention. Despite occasional complaints, the modern amenities, stylish décor and comfortable accommodations, especially the luxurious suite options, make a positive impression.
The hotel's high standards of cleanliness are frequently praised with spotless rooms and well-maintained facilities. The cleaning staff’s efficiency and kindness contribute to a comfortable and pleasant stay. While there are occasional mentions of size and sound insulation issues, the exceptional cleanliness stands out.
Staff friendliness and helpfulness are overwhelmingly commended with the service described as fantastic and exceptional. Guests appreciate the warmth and professionalism, particularly during the check-in process, though there are some notes on the need for staff training and experience.
The pool area is another highlight, described as fantastic, beautiful and stunning with an exceptional design and amazing night-time ambience. The large swimming pool, perfect for both adults and children, receives high praise despite mentions of its cold temperature.
Beds at Pan Pacific Orchard are frequently noted as exceptionally comfortable, contributing to the luxury reputation of the hotel with high praise for the pillows, duvets and sheets, ensuring guests a restful night's sleep.
While there are mixed reviews on its five-star rating and some guests finding service levels needing improvement, the general perception of Pan Pacific Orchard is largely positive. The luxury experience, characterized by high-class service, stunning design and modern architecture, offers a comfortable, stylish and memorable stay.
Overall, Pan Pacific Orchard stands out for its prime location, modern aesthetics, high standards of cleanliness, exceptional service, impressive breakfast offerings, comfortable accommodations and luxurious amenities, making it a top choice for visitors in Singapore.
Luxury Hotel
Opened in 2023, Pan Pacific Orchard is noted for its green architectural design and commitment to graceful luxury, featuring modern Mediterranean dining and a Chairman's Lounge.
Hotel Taking Steps Towards Sustainability
Features a collection of 2,400 trees, plants and exotic shrubs. It offers filtered hot or cold water on tap and glass bottles to eliminate plastic bottles in-room. Motion sensors regulate cooling and lighting, and solar panels power the lifts.
Romantic Hotel
Features luxurious accommodations and exceptional service. The hotel's elegant ambiance and attention to detail create a romantic and sophisticated stay.
Accessible Hotel
Pan Pacific hotels are known for their accessibility provisions. This hotel features accessible rooms with thoughtfully designed amenities such as lowered beds and grab bars. Wheelchair-friendly elevators and braille signage are also available to assist guests with navigation throughout the property.
Hotel with Gym
This hotel is equipped with a fitness center. It provides a suitable environment for guests to engage in physical exercise.
Hotel with EV Charging Stations
Pan Pacific Orchard provides EV charging options, making it a suitable choice for guests with electric vehicles. The availability of charging stations underscores the hotel's commitment to accommodating eco-conscious travelers.
5-Star Hotel
The Pan Pacific Orchard features a green architectural design. It offers modern Mediterranean dining and a Chairman's Lounge for private events. The hotel is committed to graceful luxury.
Hotel with Outdoor Pool
Pan Pacific Orchard is known for its multi-tiered swimming pools, including a beach road pool, a garden terrace pool, and a cloud terrace pool. This unique design offers varied swimming experiences amidst lush surroundings.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Guest Reviews
Nestled in the heart of Singapore, Pan Pacific Orchard is ideally situated for both convenience and leisure. The hotel's prime location, just 50 meters from Orchard Road, places guests in the vibrant center of the city's shopping, dining and tourist attractions. The close proximity to numerous boutiques, cafes and restaurants makes it a perfect spot for those looking to explore Singapore’s bustling retail and culinary scenes.
The area around the hotel is well-connected, allowing easy access to public transportation, although some guests noted a slight distance to the nearest Metro station. Nonetheless, the walkability of the area compensates with its pedestrian-friendly avenues, bringing the delights of Orchard Road and nearby malls within easy reach.
Guests have praised the hotel’s impressive design and modern aesthetics, highlighting its newness and clean, fresh appearance. The hotel's environment is not only visually appealing but also maintains a high standard of cleanliness.
Pan Pacific Orchard caters to a diverse range of guests, making it an ideal choice for families, business travelers and couples alike. The exceptional service provided by the reception staff further enhances the welcoming atmosphere of this stylish hotel. With a beautifully designed property and a superior central location, Pan Pacific Orchard offers a tranquil and convenient haven amidst the dynamic energy of Singapore.
The breakfast at Pan Pacific Orchard has garnered much praise from guests, many of whom were impressed by the extensive and varied selection, describing it as phenomenal, fantastic and amazing. Guests appreciated the great choice and the wide variety of 5-star quality food with options to suit diverse palates, including freshly prepared dishes and a significant array of hot drinks. The breakfast spread is noted for its exceptional quality and the service with very friendly and lovely staff enhancing the experience.
Several reviews highlighted the delicious and tasty offerings with one guest noting that breakfast exceeded their expectations. The breakfast buffet was particularly well-received with comments about its freshness and extensive selection, including dishes cooked to order.
However, a few guests found the breakfast to be somewhat expensive and noted that it finished too early at 10 am. Despite this, the general sentiment is overwhelmingly positive with many guests recommending including the breakfast option during the stay. Overall, the breakfast at Pan Pacific Orchard provides a memorable culinary start to the day in a setting that complements the hotel's high standards.
Pan Pacific Orchard offers a generally positive dining experience with many guests praising the food as fantastic and great. The in-house restaurant provides great service, even late at night with staff making concerted efforts to ensure memorable meals. Both breakfast and dinner receive commendations for their quality.
However, there are a few areas where the dining experience could be improved. In-room dining service has been reported as slow and unresponsive with some guests unable to order after 9:30 PM. The food selection is limited and the menu is considered sparse for a hotel of its caliber. Additionally, the lack of halal food options poses a significant inconvenience for Muslim guests.
Despite these issues, the restaurant service and the overall quality of the food contribute to a largely positive dining experience at Pan Pacific Orchard.
The rooms at Pan Pacific Orchard have garnered mixed feedback from guests, yet there are several consistent highlights that make it a noted choice for accommodation. Many visitors appreciate the modern and stylish design of the hotel, which extends to the rooms that are often described as clean, new and comfortable. Several reviews praised the spaciousness and comfort of the beds, as well as the excellent showers. Some rooms boast beautiful views and private balconies, adding to the overall appeal.
However, it's important to note that room sizes are a point of contention. While some guests find their rooms spacious and well-organized, others express disappointment with the compact nature, especially given the price point. Storage space appears to be limited, which may be inconvenient for travelers with a lot of luggage. Despite the size, most rooms come with all the necessary amenities and are deemed cozy and comfortable.
Additionally, the clean, modern décor and stylish furnishings receive positive mentions, contributing to the overall pleasant atmosphere. Balconies in some rooms offer an extra touch of luxury. Practical issues such as noise from refrigerators and a limited room service menu have been points of critique.
For those willing to upgrade, suites offer a more ample space and enhanced comfort. The hotel's excellent location is another praised aspect, making it a convenient choice for visitors.
In summary, while room sizes may vary and occasionally feel compact, the Pan Pacific Orchard impresses with its modern amenities, stylish design and comfortable accommodations.
Pan Pacific Orchard offers an exceptional sleeping experience, garnering numerous positive comments about their beds. Guests frequently note that the beds are very comfortable with some even stating it's the best bed they've ever slept in. Descriptions of the bedding range from great to super comfortable with high praise for the pillows, duvets and sheets as well. Despite one mention of hard pillows, the overwhelming consensus is that the beds are perfect and outstanding. This hotel's beds undoubtedly contribute to its luxury reputation, ensuring guests enjoy a restful night's sleep.
Pan Pacific Orchard consistently impresses with its high standards of cleanliness. Guests frequently praise the hotel's clean rooms and facilities with many describing the environment as very clean, spotless and sparkling. The hotel's modern and stylish interior is also noted for being well-maintained and tidy. Reviewers often highlight the impeccable cleanliness of both the rooms and shared spaces, contributing to a comfortable and pleasant experience. Additionally, the cleaning staff are commended for their kindness and efficiency in maintaining cleanliness daily. Although there are occasional mentions of room size and sound insulation issues, the overall sentiment emphasizes the exceptional and consistent cleanliness, making it a standout feature of this hotel.
At Pan Pacific Orchard, the emphasis on staff friendliness and helpfulness is overwhelmingly clear in the guest reviews. The service is frequently lauded as fantastic and exceptional with many guests praising the friendly, attentive and accommodating nature of the staff. Especially highlighted is the warmth and professionalism from staff during the check-in process.
The front desk team receives numerous compliments for being very nice and welcoming with particular mentions of outstanding individuals like Rocaxanne and Nammi. The reception staff’s efforts are described as super helpful, courteous and detail-oriented, ensuring an impeccable experience for guests.
However, some reviews point to areas for improvement, particularly regarding staff training and experience. A few guests mentioned encountering inexperienced or less professional staff, particularly among the newer employees. Additionally, certain instances of uncooperative or unfriendly behavior were noted.
In general, the majority of feedback about Pan Pacific Orchard’s staff is positive, underscoring an excellent level of service and a consistently friendly and helpful atmosphere. This reflects a strong commitment to guest satisfaction despite some growing pains observed due to the hotel’s relatively recent opening.
The pool at Pan Pacific Orchard consistently receives high praise from guests with many describing it as fantastic, beautiful and stunning. The area is noted for its exceptional design, high-quality decor and mirrored ceiling that reflects light and water, enhancing the ambience. The pool looks especially amazing at night and offers a spectacular view of the city, making it a highlight for visitors. The large swimming pool is considered excellent for both adults and children with a design that combines aesthetics and functionality. However, some guests mentioned that the pool's temperature is quite cold, suggesting it could benefit from heating. Despite this, the overall experience at the pool area is overwhelmingly positive, contributing to the hotel's reputation as an extraordinary place to stay.
Pan Pacific Orchard has received mixed reviews concerning its five-star rating, facilities and services. While some guests appreciated the wide variety of high-quality food and praised the hotel experience, others found the service to fall short of five-star standards. The customer service has been described as lacking the attentiveness expected of a luxury hotel with slow service and insufficient guidance being common critiques. Additionally, some guests felt the hotel did not embody the complete five-star resort experience, comparing it more to a good low-budget hotel. Despite being advertised as Singapore's architectural jewel, several reviews indicated that the service level does not meet the expectations of a true five-star establishment.
Pan Pacific Orchard offers an extraordinary experience characterized by high-class service and a stunning hotel design. Situated in a luxury shopping district, guests appreciate the property's modern and stylish architecture, including its high-quality decor and style. The hotel is brand new, very clean and boasts luxurious-branded toiletries. Both the rooms and the restaurants reflect great interior design, making for a visually impressive stay. Guests repeatedly highlight the comfort and luxurious feel of the rooms. With its modern design, amazing building and friendly staff, Pan Pacific Orchard stands out as a top choice for those seeking a luxurious and memorable hotel experience.
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Location
The area around the hotel is well-connected, allowing easy access to public transportation, although some guests noted a slight distance to the nearest Metro station. Nonetheless, the walkability of the area compensates with its pedestrian-friendly avenues, bringing the delights of Orchard Road and nearby malls within easy reach.
Guests have praised the hotel’s impressive design and modern aesthetics, highlighting its newness and clean, fresh appearance. The hotel's environment is not only visually appealing but also maintains a high standard of cleanliness.
Pan Pacific Orchard caters to a diverse range of guests, making it an ideal choice for families, business travelers and couples alike. The exceptional service provided by the reception staff further enhances the welcoming atmosphere of this stylish hotel. With a beautifully designed property and a superior central location, Pan Pacific Orchard offers a tranquil and convenient haven amidst the dynamic energy of Singapore.
Breakfast
Several reviews highlighted the delicious and tasty offerings with one guest noting that breakfast exceeded their expectations. The breakfast buffet was particularly well-received with comments about its freshness and extensive selection, including dishes cooked to order.
However, a few guests found the breakfast to be somewhat expensive and noted that it finished too early at 10 am. Despite this, the general sentiment is overwhelmingly positive with many guests recommending including the breakfast option during the stay. Overall, the breakfast at Pan Pacific Orchard provides a memorable culinary start to the day in a setting that complements the hotel's high standards.
Dinner
However, there are a few areas where the dining experience could be improved. In-room dining service has been reported as slow and unresponsive with some guests unable to order after 9:30 PM. The food selection is limited and the menu is considered sparse for a hotel of its caliber. Additionally, the lack of halal food options poses a significant inconvenience for Muslim guests.
Despite these issues, the restaurant service and the overall quality of the food contribute to a largely positive dining experience at Pan Pacific Orchard.
Rooms
However, it's important to note that room sizes are a point of contention. While some guests find their rooms spacious and well-organized, others express disappointment with the compact nature, especially given the price point. Storage space appears to be limited, which may be inconvenient for travelers with a lot of luggage. Despite the size, most rooms come with all the necessary amenities and are deemed cozy and comfortable.
Additionally, the clean, modern décor and stylish furnishings receive positive mentions, contributing to the overall pleasant atmosphere. Balconies in some rooms offer an extra touch of luxury. Practical issues such as noise from refrigerators and a limited room service menu have been points of critique.
For those willing to upgrade, suites offer a more ample space and enhanced comfort. The hotel's excellent location is another praised aspect, making it a convenient choice for visitors.
In summary, while room sizes may vary and occasionally feel compact, the Pan Pacific Orchard impresses with its modern amenities, stylish design and comfortable accommodations.
Beds
Cleanliness
Staff
The front desk team receives numerous compliments for being very nice and welcoming with particular mentions of outstanding individuals like Rocaxanne and Nammi. The reception staff’s efforts are described as super helpful, courteous and detail-oriented, ensuring an impeccable experience for guests.
However, some reviews point to areas for improvement, particularly regarding staff training and experience. A few guests mentioned encountering inexperienced or less professional staff, particularly among the newer employees. Additionally, certain instances of uncooperative or unfriendly behavior were noted.
In general, the majority of feedback about Pan Pacific Orchard’s staff is positive, underscoring an excellent level of service and a consistently friendly and helpful atmosphere. This reflects a strong commitment to guest satisfaction despite some growing pains observed due to the hotel’s relatively recent opening.
Pool
5 Star
Luxury
Yes, Pan Pacific Orchard has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Pan Pacific Orchard.
No, Pan Pacific Orchard doesn't allow dogs.
Yes, parking facilities are available at Pan Pacific Orchard.
Yes, Pan Pacific Orchard has a gym.
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