Novotel Taiping stands out as a prime accommodation choice in the heart of Taiping, offering guests an exceptional blend of convenience, comfort and quality services. Nestled above Taiping Mall, it provides easy access to shopping, dining and popular local attractions such as Taiping Lake Gardens, Zoo Taiping and various eateries and food markets, making it ideal for both relaxation and sightseeing.
The breakfast experience is a significant highlight, featuring a generous spread of European and Asian fare. Guests frequently commend the variety, quality and taste of the offerings, emphasizing the good value and the inclusion of breakfast in many packages. Despite minor criticisms about occasional limited selection and food quality on certain days, overall remarks are overwhelmingly positive.
Novotel Taiping's dinner options receive praise for their delicious and generously portioned dishes. The Penang fried kuey teow and steak and salad are particularly well-liked. While some guests note a slower food preparation time, the quality and taste generally outweigh the wait time. The room service and on-site restaurant are also lauded for their consistency in delivering tasty food.
The rooms contribute to the hotel's appeal with their spaciousness, cleanliness and comfort. Guests appreciate the modern amenities, comfortable beds and stunning views of Taiping Lake Gardens and Bukit Larut from their rooms. Minor issues such as occasional room access card problems or slight unpleasant smells are rare but mentioned.
Cleanliness is a standout feature with guests repeatedly commending the hotel's high housekeeping standards. The immaculate condition of the rooms, bathrooms and common areas significantly enhances the guest experience, ensuring a tidy and comfortable stay.
The staff at
Novotel Taiping leave a lasting positive impression with their friendliness, efficiency and professionalism. From smooth check-ins to attentive service, the staff's hospitality contributes significantly to guests’ satisfaction. Specific staff members, like Mr. KC and Ms. Aida, earn special mentions for their exceptional service.
While the free WiFi service receives mixed feedback with some guests experiencing strong connectivity and others facing inconsistency, it remains a vital amenity. The gym facilities are well-regarded for their equipment and maintenance, although there's a call for better arrangement of equipment and extended operating hours.
The pool is generally viewed positively, praised for its size, cleanliness and scenic views, though some guests note the need for maintenance and occasional closures. Despite the criticism, the pool’s overall benefit to the guest experience is acknowledged.
Parking presents a mixed experience for guests with ample, free and secure parking being a plus. However, the layout involving narrow, winding ramps and poor lighting detracts from the convenience, highlighting an area needing improvement.
Lastly,
Novotel Taiping proves to be a top choice for families, offering family-friendly amenities, spacious rooms and engaging activities for children such as the Xbox One in the family room. The central location and accommodating staff further enhance its appeal to family travelers.
Overall,
Novotel Taiping excels in providing a comfortable, convenient and enjoyable stay for all kinds of travelers, making it a highly recommended choice in Taiping.