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Summary of reviewsCoop Hotel Kangar is frequently recognized for its strategic location in the heart of Kangar, making it convenient for guests seeking to explore city attractions or engage in work-related activities in town. The proximity to dining and shopping options, along with easy parking, enhances its accessibility and appeal to travelers. Despite mixed reviews on accommodations, many find the fair pricing and central positioning a compelling package.
While the location is a strong point, the hotel faces significant challenges in cleanliness. Issues such as dirty and moldy bathrooms, blocked drains, unpleasant odors, and presence of cockroaches are commonly reported by guests. The lack of cleanliness extends to unwashed glasses, dirty towels, and stained bed sheets, with some expressing dissatisfaction with the state of duvets and mattresses. These aspects indicate a need for improvements in maintenance to enhance customer satisfaction.
On a positive note, the staff at Coop Hotel Kangar is consistently praised for their friendliness and helpfulness. Guests appreciate the warm welcome and the attentive service at reception, with staff noted for their politeness and informative approach regarding room details. The courteous service adds value to the overall experience, complementing the hotel's strategic location and providing a worthwhile stay.
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