3-Star HotelOffers a free hot breakfast and an on-site swimming pool. Guests highlight the cleanliness, comfortable beds, convenient location, and outstandingly friendly and helpful staff.
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Summary of reviews related to the '3 Star' categoryHampton Inn & Suites Santa Monica, while boasting some positive aspects, leaves much to be desired in terms of overall value. The hotel is situated in a favorable location and provides service that aligns with its three-star rating. Valet parking is reported to be efficient, although parking fees are on the higher side. The breakfast offerings are described as adequate but lack variety and could benefit from more sustainable practices such as switching to reusable dishes by 2024.
However, the quality of the rooms and certain services appear to be quite average, failing to justify the premium rates charged. Many reviews indicate that the value for money is not satisfactory with some even labeling the experience as a scam. Guests have pointed out that the hotel's price point is high relative to the amenities and room quality provided. The reception staff received mixed feedback with some guests finding them indifferent.
Overall, while the hotel fulfills the basic criteria of a three-star establishment, its high cost in relation to the services and facilities offered seems to disappoint many guests.
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