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Summary of reviewsHeritage Suites Hotel in Siem Reap emerges as a remarkable destination praised for its ideal location, luxurious accommodations, and outstanding hospitality. Situated amidst the lush greenery of Siem Reap, the hotel offers a tranquil retreat while remaining conveniently close to the town's attractions and Angkor Wat. Guests enjoy easy access to local sites, either by tuk-tuk or a leisurely walk. The serene setting, enhanced by beautiful tropical gardens, provides an oasis of calm.
Dining at Heritage Suites Hotel is an exceptional experience, with breakfast, lunch, and dinner offerings that receive high accolades. The à la carte breakfast impresses with its fresh, made-to-order selections, providing a delightful start to the day. Dinner is a standout, featuring a diverse menu that combines French and Asian influences, beautifully presented and celebrated for memorable flavors. Dining by the pool and enjoying evening cocktails enhances the atmosphere, accompanied by exceptional service.
Luxurious room accommodations are a highlight of Heritage Suites Hotel, with guests frequently praising the spacious, stylish decor and high-end amenities, including suites with private pools and jacuzzis. The attention to cleanliness and comfort ensures that rooms remain inviting and immaculate, with excellent service further enhancing the experience.
The staff at Heritage Suites Hotel are renowned for their friendly and professional demeanor, significantly contributing to a memorable stay. Guests appreciate the personal touch provided by the knowledgeable and welcoming team, who assist with arranging activities and logistics effortlessly.
Additional features such as the serene spa and charming pool areas add to the appeal, making Heritage Suites Hotel a favored choice for relaxation and rejuvenation. Families find the environment accommodating and kid-friendly, while couples enjoy its romantic offerings. Although the Wi-Fi connectivity in some areas could improve, the overall experience remains exceptional.
Despite slight concerns about outdated facilities, the hotel delivers a five-star experience with outstanding value for money. Heritage Suites Hotel in Siem Reap stands out as a luxurious retreat combining adventure and relaxation, leaving guests with unforgettable memories. Show more
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Categories
Boutique-style Hotel
Heritage Suites Hotel exudes old-world charm with its French colonial architecture and lush tropical gardens. The intimate setting, personalized service, and attention to detail create a memorable and luxurious stay. Its proximity to Wat Polanka Pagoda guarantees peace and serenity.
Luxury Hotel
This boutique hotel offers a luxurious and personalized experience with a focus on Khmer hospitality. The suites are spacious and elegantly decorated, with private balconies or patios. Guests can enjoy a range of amenities, including a spa, a pool, and a restaurant serving Khmer and international cuisine.
Hotel for Honeymoon
Heritage Suites Hotel offers generously proportioned suites, some with private jacuzzis or swimming pools, in a renovated colonial townhouse. It provides a romantic base for exploring Siem Reap with luxurious amenities and personalized service.
Romantic Hotel
This colonial-style hotel exudes charm and elegance with its lush tropical gardens and spacious suites. The private plunge pools and jacuzzi options offer couples intimate spaces, complemented by rejuvenating spa treatments and exquisite dining.
Hotel for Yoga
Heritage Suites Hotel focuses on health and wellness, offering poolside yoga. They provide morning yoga sessions on a sun deck and incorporate an added touch of yoga in their traditional Khmer massage, enhancing the wellness experience.
5-Star Hotel
This luxury boutique hotel offers an intimate and personalized experience with beautifully designed suites and a focus on guest comfort. It is recognized for its charm and attentive service.
Hotel with Outdoor Pool
This hotel features an outdoor saltwater pool. Its Heritage Pool Suites come with private outdoor swimming pools that are 8 meters in length, while other suites offer private outdoor jacuzzis.
Hotel with Private Pool Rooms
Heritage Suites Hotel offers several room types with private pools, including Bungalow Pool Suites with 8-meter pools and The Residence Pool Suite which features both a private pool and an outdoor jacuzzi, set in private gardens.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Private Pool Outdoor Pool
Business Hotel
Accessible Hotel
Room Types
Heritage Double RoomThis air-conditioned room is fitted with a tea/coffee making facilities and a minibar. The private bathroom includes shower facilities and free toiletries.
Benefits include:
- Welcome drink and cool towel upon arrival
- Seasonal fresh fruit basket in room
- Turndown service every evening
Bungalow SuiteThis spacious air-conditioned suite is fitted with a tea/coffee making facilities. The private bathroom includes a bathtub, indoor and outdoor shower facilities, a steam room and free toiletries.
The suite also features a separate living area.
Benefits include:
- Welcome drink and cool towel upon arrival
- Seasonal fresh fruit basket in room
- Turndown service every evening
Residence SuiteOur premium residence pool suite (180 sqm / 1,938 ft²) is your own Siem Reap pool home-away-from-home. It features both an outdoor jacuzzi and a private pool, thatched-roof outdoor lounge in a private walled garden plus work area, a large salon and beautiful dining table. Reinvigorate in your private steam room and indulge in the oversized stone bathtub in the serenity of your own private sanctuary.
Suite with Private PoolOur Heritage Pool Suites feature a private outdoor swimming pool (length 8 meters) with its terrace and seating to sunbathe and indulge in quitness after a day at the temples. Reinvigorate in your own steam room and indulge in the oversized stone bathtub. High speed internet, Malongo espresso machine, fine teas, daily turndown service and separate WCs. Enjoy the serenity of your own boutique pool sanctuary (indoor 80 m² / 861 ft²) tucked away 15 minutes from Angkor.
Suite with Hot Tub
Guest Reviews
9.0
Excellent
Location
Nestled in Siem Reap, Heritage Suites Hotel boasts an ideal location combining tranquility and convenience, making it a superb choice for travelers visiting the area. Surrounded by lush greenery, this hotel serves as a quiet oasis away from the bustling town center. Its position allows guests to easily access Siem Reap's main attractions and the iconic Angkor Wat temple, situated just a short tuk-tuk drive away.
While the hotel resides outside the main downtown area, it remains within comfortable walking distance of the town's vibrant shopping and dining scenes. Guests enjoy the best of both worlds—peaceful seclusion and proximity to the city's heart. The serene setting is complemented by beautiful tropical gardens and stylish boutique charm, providing a calming retreat after a day of exploration.
Transportation to nearby attractions and sights is readily available with tuk-tuks frequently at your service, offering quick and affordable rides to the city's core and lively venues like Pub Street and the old markets. Heritage Suites Hotel seamlessly blends a strategic location with the ease of exploring Siem Reap, making it a favored spot for those seeking both adventure and relaxation.
Breakfast
Located in the heart of cultural heritage, Heritage Suites Hotel offers guests a delightful breakfast experience that consistently garners praise. The breakfast, served à la carte, features a variety of options, blending both Western and local cuisines. Guests frequently commend its freshness and quality, describing it as made-to-order and cooked to perfection. The selection, although not extensive, ensures a delicious start to the day with offerings that cater to various tastes.
Particularly appreciated are the homemade yogurt and fresh ingredients, which contribute to a fantastic morning meal. While some guests feel the menu could be expanded to include more vegetarian options and fruit varieties, the general consensus highlights the exceptional quality and presentation of the food.
Dining by the pool adds a pleasant atmosphere to the breakfast experience, enhancing relaxation. The professional service further elevates the dining experience, ensuring guests feel well-cared for. Breakfast at Heritage Suites Hotel manages to leave a lasting impression, ideally complementing the superb architectural and cultural setting in which the hotel resides.
Dinner
The Heritage Suites Hotel impresses its guests with consistently excellent culinary offerings, particularly when it comes to dinner. The restaurant is frequently praised not only for its delectable food but also for its outstanding staff, who contribute significantly to the dining experience. Guests speak highly of the variety and execution of the dishes, which include a well-balanced menu with influences from both French and Asian cuisines. Presentation of the meals is also noted as being impressive, with each dish carefully crafted and presented.
Those who dined at the hotel frequently express satisfaction with the dining choices available, noting that the menu caters to diverse tastes and ensures that meals are not only tasty but also beautifully served. Special occasions, such as romantic dinners and festive celebrations like Christmas, stand out for their excellent organization and exquisite flavors.
The hotel creates a memorable dining atmosphere where guests enjoy both lunch and dinner options featuring refined fusion cuisine paired with recommended wines. Moreover, the cocktails in the evening complement the culinary experience, leaving a lasting impression. Overall, the dining experience at Heritage Suites Hotel is characterized by its delightful flavors, excellent service, and a menu that intrigues and satisfies.
Rooms
Heritage Suites Hotel in Siem Reap consistently impresses guests with its luxurious and well-designed accommodations. Visitors frequently highlight the spaciousness and stylish decor of the rooms and suites, accentuated by tasteful furnishings and high-end amenities. Many guests noted the cleanliness and comfort of the rooms, with housekeeping ensuring everything remains immaculate and inviting.
A common praise is the generous size of the rooms, often described as magnificent, airy, and equipped with modern conveniences. The property offers a variety of accommodations, including suites with private pools, jacuzzis, and steam rooms, catering to those seeking additional luxury and privacy. The bungalow suites stand out for their comfort and comprehensive amenities, such as large baths and multiple shower options.
The ambience is described as lovely and serene, providing a perfect country getaway feel amidst the vibrant city of Siem Reap. Alongside the excellent room features, the attentive and friendly staff enhance the overall experience, ensuring a memorable stay for each guest.
Whether choosing a suite or a bungalow, each option is designed to exceed expectations, combining functionality with elegance. The Heritage Suites Hotel promises a remarkable combination of comfort, style, and service in a beautiful setting.
Beds
At Heritage Suites Hotel, the beds have garnered mixed reviews from guests, but many leaned towards the positive side. Visitors often highlight the very comfortable beds and gorgeously spacious rooms with super bedding, emphasizing the luxurious nature of the accommodations. Meanwhile, some guests did note the firm nature of the mattresses, with a few mentioning they found them a bit hard for their liking. However, the ample size of the beds, often described as large or king-sized, and the beautiful decorations for special occasions contribute to making the stay memorable. Amidst Siem Reap's bustling tourist scene, Heritage Suites provides a spacious and luxurious retreat, offering some guests a restful night's sleep with no issues of mattress comfort.
Cleanliness
Heritage Suites Hotel stands out as a paragon of cleanliness and comfort, impressing guests with its immaculate amenities and attentive service. Visitors consistently praise the well-maintained facilities, including a beautifully kept swimming pool and a wonderful spa, both embodying the hotel's commitment to cleanliness. Rooms are noted for their impeccable tidiness, with housekeeping frequently ensuring that everything remains spotless. Many reviews highlight the spaciousness of the accommodations, which contributes to the sense of comfort and relaxation.
The hotel's lush and well-kept garden areas, alongside a clean and spacious restaurant, add to the serene atmosphere that guests appreciate. The attentive and friendly staff further enhance the experience, leaving visitors feeling well-cared for throughout their stay. Though some facilities are in need of updates, Heritage Suites Hotel compensates with high standards of cleanliness across the board.
Overall, guests find the hotel to be a safe, luxurious retreat with beautiful surroundings and exceptional cleanliness. It is a delightful destination for those seeking a tranquil and meticulously maintained environment.
Staff
The staff at Heritage Suites Hotel in Siem Reap consistently receive glowing accolades from guests, setting a high benchmark for hospitality within the region. From the moment guests arrive, they are greeted by an incredibly friendly and welcoming team who seemingly go out of their way to ensure a memorable stay. The engagement and attentiveness of the staff add a personal touch that many visitors appreciate.
Described as kind, professional, and always eager to help, the staff make an extraordinary effort to enhance the guest experience, offering thoughtful and proactive service. They are praised for their local knowledge, helping to arrange activities such as tours and ensuring that every need is met with efficiency and warmth.
Particular mention is made of individual team members whose personal engagement and genuine charm make a significant impact, often leaving a lasting impression. The team's exceptional service extends to organizing transport and tours, making logistics effortless for their guests.
Ultimately, it's the overall friendliness, professionalism, and attentiveness of the Heritage Suites Hotel staff that stands out, creating an inviting and comforting atmosphere that makes guests feel special and well-cared for throughout their stay.
Wi-Fi
Heritage Suites Hotel, while offering an overall pleasant stay, presents a mixed experience regarding Wi-Fi connectivity. In the restaurant area, guests can enjoy good quality access points, ensuring a reliable connection while dining. Additionally, the hotel's pickup car service enhances the guest experience by providing Wi-Fi during the ride. However, Wi-Fi in the guest rooms tends to be unreliable, with some guests expressing frustration over the lack of reception. Although the Wi-Fi connectivity throughout the hotel is not a focal point in most reviews, improvements in room reception could enhance guest satisfaction further.
Spa
Nestled within the Heritage Suites Hotel, the spa offers guests an oasis of serenity and relaxation. Many visitors rave about the exceptional quality of the massages and the overall spa experience, describing it as both peaceful and rejuvenating. The spa's ambiance, enhanced by its beautiful design and clean facilities, leaves a lasting impression on its patrons. Guests appreciate the variety of treatments available, from unforgettable massages to the soothing Turkish bath. The pricing for these services is noted to be very affordable, making it accessible for guests seeking relaxation without breaking the bank. A unique feature that guests adore is the journey across the courtyard filled with fish, setting the stage for the tranquil experience that awaits. The inclusion of in-room steam rooms and private courtyards further elevates the experience, providing a personal touch of luxury. Overall, the spa at the Heritage Suites Hotel stands out for its top-notch services, quality treatments, and serene atmosphere, making it an essential part of any stay.
Pool
Heritage Suites Hotel offers a charming and serene escape with its range of pool options that have left guests thoroughly impressed. The pool area is consistently described as lovely, stunning, and top-notch, creating a perfect environment to relax and unwind. The communal pool has been praised for its refreshing atmosphere, ideal for enjoying afternoon cocktails after exploring the nearby temples.
For those seeking a more exclusive experience, the private pools are a highlight, often regarded as a must-try feature. These private pools offer a delightful treat, providing a quiet and relaxing retreat within the confines of guest rooms, making them a favorite among visitors. Although some guests note that the pools are on the smaller side, they still find them delightful and sufficient for a refreshing dip.
The saltwater pool stands out as another lovely option, and overall, the pristine cleanliness and welcoming atmosphere of the pool facilities contribute significantly to the appeal of the hotel. Set amidst beautiful gardens and tastefully decorated surroundings, the pool areas offer a picturesque and tranquil backdrop, further enhancing the relaxing experience.
Combining great service and beautiful facilities, Heritage Suites Hotel ensures that guests have an exceptional stay, with their pool offerings being a key highlight of the property.
Family
Heritage Suites Hotel offers a welcoming and accommodating environment for families traveling with children. Guests have commented on the spacious accommodations, particularly within the family suites, providing ample space for a family of four. The hotel staff goes above and beyond to make families feel at home, often being especially attentive to the needs of young children and infants. Reviews highlight the kid-friendly nature and family-oriented atmosphere of the hotel, ensuring that even the youngest guests are entertained and comfortable during their stay. While it also caters to couples seeking a romantic escape, its family-friendly offerings, including thoughtful touches like massage vouchers, make it an appealing choice for those visiting Siem Reap with children.
5 Star
Heritage Suites Hotel has garnered praise for its exceptional service and remarkable hospitality, contributing to its deserving five-star rating. The staff are consistently highlighted for their helpfulness and accommodating nature, embodying the essence of a true luxury hotel experience. Guests appreciate the exceptional quality and the overall pleasant atmosphere of the hotel, marking it as one of the best accommodations they've experienced. Despite being somewhat outdated, the hotel maintains a well-managed environment focused on enhancing guest satisfaction. It delivers a five-star stay at surprisingly reasonable prices, which many found to be better than various other five-star hotels. While there may be concerns about the value for money compared to other Southeast Asian options, the overall experience at Heritage Suites Hotel offers a distinctive charm and quality that many guests deem to exceed expectations.
Private Pool
Nestled within the luxurious confines of the Heritage Suites Hotel, guests are treated to the ultimate indulgence—a suite or villa with its very own private pool. This intimate feature is often highlighted as a standout in reviews, providing a secluded oasis right within your room. Whether you're relaxing in a tastefully decorated suite adorned with Khmer art or unwinding in a bungalow that feels like a dream, the private pool offers a unique blend of privacy and opulence.
The rooms, upgraded or otherwise, consistently impress with their seamless integration of private swimming pools and whirlpools. Some guests even enjoy additional amenities such as steam rooms and outdoor courtyards with gardens, enhancing the tranquil experience. Even when the weather is unpredictable, the personal pool remains a cherished feature, adding a touch of exclusivity and comfort to any stay at this distinguished hotel.
Boutique-Style
Nestled in Siem Reap, Heritage Suites Hotel is renowned for its charming and intimate ambiance. This boutique hotel possesses a unique allure, blending colonial architectural elegance with a sense of exclusivity. Set in a serene and relaxing environment, it offers guests both charm and tranquility. The smaller size, with approximately 25 rooms, ensures a personalized and tailored experience, adding to its allure as a peaceful retreat. Its chic and refined design elements enhance the luxurious feel without overwhelming visitors. The property’s excellent location makes it an ideal base for exploring the wonders of Angkor Wat, combining convenience with an off-the-beaten-path vibe. Visitors frequently praise its beautiful setting and outstanding service, making it a superb choice for travelers seeking a relaxed yet stylish haven in the heart of Siem Reap.
Luxury
Heritage Suites Hotel offers a luxurious experience that consistently impresses its guests. Nestled as a charming 5-star establishment, it boasts a design that combines stunning beauty with exceptional maintenance. Guests are treated to exquisite features such as private pools and totally private patio areas, enhancing the sense of exclusivity and tranquility. The suites are described as incredible, with eco-friendly details that complement their luxurious feel.
The property is not only safe and clean but also provides top-notch services and accommodations, ensuring guests feel like they are experiencing a five-star stay on a three-star budget. There is a sense of refined chic throughout, echoed in its stylish décor and high-quality offerings. Outstanding service, superb Mercedes transfers, and excellent amenities elevate the experience. With wonderful breakfasts and high-quality food, the hotel stands as a testament to excellent value for the price.
This petite luxury resort maintains a quaint yet pleasant atmosphere, blending seamlessly with its role as an oasis of tranquility. Heritage Suites Hotel certainly delivers a genuine 5-star feel in every aspect, making it a true gem in luxurious hospitality.
Romantic
Nestled within a peaceful setting, Heritage Suites Hotel offers a romantic and intimate boutique experience, perfect for couples seeking a getaway. Guests appreciate the tranquil ambiance, describing the hotel as a paradise in an already serene city. The quiet location, complemented by great service, friendly staff, and tasty food, enhances the overall experience. Although there was a mention of not being able to provide a romantic dinner on the yoga deck, the hotel's overall charm and tranquility make it highly recommendable for couples and those in search of a spiritually rejuvenating escape. With functional amenities like a steam room adding to the allure, this hotel stands out as a quiet oasis for romance and relaxation.
Yes, Heritage Suites Hotel has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Heritage Suites Hotel.
No, Heritage Suites Hotel doesn't allow dogs.
No, parking facilities aren't available at Heritage Suites Hotel.