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Summary of reviewsThe Prince Rupert Hotel in Shrewsbury receives high praise for its superb location in the heart of the town's historic center. Guests appreciate being footsteps away from local attractions, bars, restaurants and shops while enjoying a tranquil atmosphere in a mainly pedestrianized area. The picturesque cobbled streets and medieval charm add to the appeal, making it an ideal base for exploring Shrewsbury.
The breakfast offerings at the hotel are a standout feature with many guests admiring the variety and quality of ingredients. The breakfast room's lovely and grand ambiance, coupled with efficient and friendly service, enhances the dining experience. Freshly cooked meals, including vegetarian and gluten-free options, cater to diverse preferences, ensuring a delightful start to the day despite occasional mentions of small portions.
Dinner at the hotel also garners positive feedback for its delicious and beautifully prepared meals, particularly at the Royalist restaurant. Though there are challenges such as restaurant closures and a limited menu, the overall quality and taste, along with the attentive service, leave a favorable impression on guests.
The rooms at Prince Rupert Hotel combine historical charm with modern comforts. Many guests appreciate the spacious and characterful accommodations featuring original timber frameworks. Generally, the rooms are described as clean and cozy with well-appointed bathrooms. However, the hotel's age shows in some areas with dated decor and occasional issues like dust and small TV screens. Temperature control and noise can also be concerns, but the responsive reception team often addresses these swiftly.
Cleanliness is a mixed bag with more positive feedback recognizing the spotless rooms and efficient housekeeping. However, the hotel's wear and age are noticeable, leading to comments about dated decor and occasional lapses in detailed cleaning.
The staff at Prince Rupert Hotel receive high accolades for their exceptional friendliness and professionalism. Guests consistently mention the warm welcomes and attentive service received from all staff members, contributing significantly to the overall positive experience.
WiFi service at the hotel appears inconsistent with mixed reviews. While some guests found it excellent, others encountered issues such as weak signals on higher floors and unreliable connections.
Parking is highlighted as a challenge due to its off-site nature and associated additional cost, causing inconvenience and confusion for some guests. Despite helpful staff, the need for clearer directions and better communication about parking fees is evident.
The hotel's proximity to Shrewsbury's vibrant nightlife is a double-edged sword. While the location is perfect for enjoying local bars and restaurants, some guests report disturbances from noise, particularly late into the night, affecting sleep quality.
The beds are generally appreciated for their comfort and cleanliness, despite some guests finding the double beds too small or too firm. Unique touches like four-poster beds add charm, though issues with bed stability and subpar duvets and pillows are noted sporadically.
Overall, the Prince Rupert Hotel offers a blend of historic charm and modern convenience with friendly and attentive service, an excellent location and delightful dining experiences. It does face areas for improvement, particularly regarding room updates, WiFi reliability and parking logistics, but remains a popular choice for visitors seeking a distinctive stay in Shrewsbury. Show more
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Categories
Hotel near Golf Courses
Situated in Shrewsbury, this hotel offers a convenient location for exploring local golf courses and attractions.
Romantic Hotel
Located in a historic building in Shrewsbury, this hotel offers an enchanting setting for a romantic getaway. Its beautiful and peaceful surroundings create an idyllic atmosphere for anniversaries and special occasions.
Hotel with Parking
Located in Shrewsbury, this hotel offers parking facilities, blending historical charm with the convenience of on-site parking in a central location.
4-Star Hotel
As the only AA four-star hotel in Shrewsbury, the Prince Rupert Hotel has a rich history and is located in the heart of Shrewsbury, close to local attractions and shops. The hotel offers a restaurant, tea rooms, and a wine bar.
Haunted Hotel
This historic hotel is reputed to be haunted, with guests reporting strange occurrences and spectral sightings. The hotel's rich history contributes to its mysterious atmosphere.
Hotel for Honeymoon
Hotel near Nightlife Spots
Accessible Hotel
Room Types
Standard Double RoomThis elegant room has an en suite bathroom and tea and coffee making facilities. It also features a TV, hairdryer, and free luxury toiletries.
Standard Twin RoomThis elegant room has an en suite bathroom and tea and coffee making facilities. It also features a TV, hairdryer, and free luxury toiletries.
Standard Single RoomThis elegant room has an en suite bathroom and tea and coffee making facilities. It also features a TV, hairdryer, and free luxury toiletries.
SuiteThese rooms are set in the 12th-century wing of the building. Featuring a TV, tea/coffee making facilities, a hairdryer and complimentary toiletries.
Some suites feature a four poster bed or a 5ft bed. Please specify bed type at time of booking although this is subject to availability and requests are not guaranteed.
Standard Double RoomThe unit offers 1 bed.
Standard Twin RoomThe unit offers 2 beds.
Guest Reviews
7.9
Good
Location
Nestled in the very heart of Shrewsbury, the Prince Rupert Hotel boasts an unbeatable location that makes it a prime spot for visitors eager to immerse themselves in the town's rich history and vibrant atmosphere. Situated right in the historic center, guests are just footsteps away from local bars, restaurants, shops and major attractions, making it an ideal base for exploring all that Shrewsbury has to offer.
The hotel is surrounded by picturesque cobbled streets and charming half-timbered buildings, placing guests in an idyllic setting that echoes the town's medieval past. Its convenient proximity to the train station, just a short walk away, adds to the ease of access.
Visitors consistently highlight the hotel's central and quiet location, describing it as perfect for sightseeing and enjoying the town's nightlife and shopping. Despite its bustling surroundings, guests appreciate the tranquil ambiance of the hotel, which is tucked away in a quiet, mainly pedestrianized area.
Overall, the Prince Rupert Hotel's superb location is undeniably one of its standout features, providing a seamless blend of historic charm and modern convenience right in the heart of beautiful Shrewsbury.
Breakfast
Prince Rupert Hotel consistently impresses with its breakfast offerings, making it a standout feature for many visitors. Numerous reviews highlight the excellent quality of the breakfast, noting the variety and quality of the ingredients used. Guests appreciate the wide array of options available, from a sumptuous buffet to freshly cooked meals made to order. The breakfast room, often described as lovely and grand, adds to the overall appeal, providing an elegant dining atmosphere.
The breakfast service receives high praise for its efficiency and the friendliness of the staff, ensuring that guests feel well taken care of. The food itself is frequently described as delicious with hot and fresh dishes served promptly. While some guests found the breakfast to be adequate or average, the majority were delighted with both the taste and presentation of the meals.
Vegetarian options and accommodations for special dietary needs, such as gluten-free diets, are mentioned positively, underscoring the hotel's commitment to catering to diverse preferences. Fresh fruit, pastries and continental selections complement the hot breakfast items, providing a comprehensive morning meal experience.
Despite a few mentions of disappointing or small portions, the overall consensus is that the breakfast at Prince Rupert Hotel is excellent with many guests calling it the best they've had in any hotel. Whether you're looking for a hearty full English breakfast or a lighter continental spread, the hotel's morning offerings are sure to start your day on the right note.
Dinner
Guests of Prince Rupert Hotel have consistently praised the dinner offerings with many highlighting excellent food and service. Descriptions of the meals often include terms like delicious, beautifully prepared and superb. The Royalist restaurant in particular received high marks for both its cuisine and the service provided, especially noteworthy is the commendation of the evening meals there. However, the dining experience is not without its challenges; guests frequently encountered closures of the restaurant, sometimes due to a lack of a chef or private functions. Some found the menu somewhat limited in choice and noted occasions when it wasn't available on specific nights like Mondays. Despite these occasional downsides, the overall sentiment towards dining at the Prince Rupert Hotel remains positive with many guests mentioning the lovely and authentic environment, the good quality and taste of the food and the attentive service.
Rooms
Nestled in the heart of town, the Prince Rupert Hotel offers a mix of historical charm and modern comforts within its rooms. Guests often highlight the lovely and spacious accommodations, particularly appreciating rooms with original timber frameworks and characterful quirks common in such an old building. Many rooms are praised for their comfort and cleanliness, featuring well-appointed bathrooms with modern amenities and plenty of toiletries. The balcony views and large comfy beds often stand out, making for a pleasant stay.
However, it’s evident that the hotel's age does show in some areas. A number of rooms and furnishings appear dated, tired and in need of refurbishment with complaints about dust, tired decor and small TV screens being common. Some rooms are small and can be noisy, especially those close to pubs or with thin walls. Temperature control seems to be an issue as well with rooms often described as too hot or poorly ventilated.
While some guests found specific rooms to be less than clean, most still found them cozy and adequate for their needs. The reception team seems responsive to feedback, often addressing problems promptly and providing upgrades where possible.
Overall, the Prince Rupert Hotel retains its charm through unique room features and a convenient location, but could benefit from updated decor and improvements in room maintenance and cleanliness. Despite these hiccups, its historical ambiance and traditional touches continue to draw guests seeking a distinctive stay.
Beds
The guest reviews for the Prince Rupert Hotel provide a nuanced picture of the bed situation. On the positive side, many guests found the beds to be comfortable, some even noting the mattresses as "superb" and "fantastic." Cleanliness and quality bedding were also frequently highlighted, contributing to a generally satisfying sleep experience for numerous visitors. Several reviews appreciated the large and comfy beds, particularly the unique four-poster beds, which added a charming touch.
However, there are some areas where the hotel could improve. A recurring issue was the bed size with many guests finding the double beds too small, especially compared to what they typically expect in a hotel. Some beds were described as too firm or uncomfortably hard and a few reviews mentioned issues with beds moving around or being unstable. Moreover, certain guests felt that the duvets and pillows were not up to par, citing them as lumpy or hard.
In summary, while the beds at the Prince Rupert Hotel generally receive positive remarks for comfort and cleanliness, the issues of bed size and firmness suggest room for improvement to ensure a uniformly comfortable experience.
Cleanliness
Prince Rupert Hotel garners mixed feedback on its cleanliness with a noticeable prevalence of positive remarks. Many guests appreciate the high standards of hygiene, frequently describing the hotel, rooms and bathrooms as very clean, spotless or spotlessly clean. The staff are often commended for their efficient cleaning and friendliness, contributing to an overall comfortable experience for many visitors.
However, it's clear that the hotel exhibits signs of wear and age, which some guests feel detracts from the overall quality. Comments about dated decor and old furnishings are common with specific mentions of dusty surfaces, cobwebs and occasional issues such as dirty bathrooms or mouldy curtains. Rooms, though generally small, are often tidy and functional with modern amenities, particularly in the bathrooms, which are mostly praised for being clean and updated.
The cleanliness of common areas like corridors also receives positive feedback, adding to the impression of a maintained property. Still, inconsistencies in room servicing and some overlooked details, such as greasy tiles or uncleaned carpets, indicate areas for improvement.
In conclusion, while the Prince Rupert Hotel is largely seen as a clean and comfortable place to stay, it does face challenges due to its dated facilities and occasional lapses in housekeeping.
Staff
Prince Rupert Hotel is widely praised for its exceptional staff, who are consistently described as friendly, helpful and professional. Guests frequently highlight the warm welcomes they receive upon arrival and the attentive service provided throughout their stay. From reception to housekeeping and the breakfast team, staff members are noted for their helpfulness and enthusiasm in addressing guests' needs.
Several guests commend specific employees for their outstanding service, mentioning the accommodating receptionist Camilla and other team members who go above and beyond, such as providing charging leads or guiding guests through tricky situations. The night porter, restaurant staff and bar personnel also receive accolades for their courteous and proactive assistance.
Despite a few mentions of staff shortages and a couple of less favorable experiences, the overall sentiment towards the Prince Rupert Hotel staff remains overwhelmingly positive with numerous reviews celebrating their dedication and desire to serve. Guests appreciate the staff's professionalism, efficiency and the personal touches that make their stay memorable.
Wi-Fi
When planning a stay at the Prince Rupert Hotel, one might consider the varying feedback regarding the WiFi service. While some guests appreciated the WiFi as excellent and found it to be stable throughout their stay, other experiences were less positive. Several reviewers pointed out that WiFi was only good on certain floors, particularly the ground floor, while it was rather slow or weak in higher-level rooms.
Issues such as an unreliable connection, open and unsecure networks and patchy service seemed to be recurrent themes. Some guests reported frequent connectivity problems with WiFi either not working well, dropping out or being completely unavailable. A few visitors noted the absence of WiFi codes and mentioned that technical issues were often recognized by the hotel staff.
Overall, despite some positive remarks, the inconsistency in WiFi service suggests that those requiring reliable internet access may need to prepare for potential challenges during their stay at the Prince Rupert Hotel.
Parking
The reviews for parking at the Prince Rupert Hotel suggest several consistent themes. Guests frequently mention that the parking situation is challenging. The hotel's parking is not on-site, typically necessitating a short walk of about 5-10 minutes, which some guests found inconvenient, especially those with heavy luggage. The off-site parking can be confusing to locate with several guests mentioning unclear directions and the need for better signage.
Parking incurs an additional fee, commonly around £10 and some guests felt the cost was not adequately communicated before arrival, leading to unpleasant surprises. There's also feedback about the difficulty in accessing parking due to the surrounding area's one-way system and tight parking spaces, making it a hassle for many drivers.
Despite these challenges, there were occasional mentions of satisfactory parking solutions, such as nearby public car parks and some appreciated help from the hotel staff in navigating the parking complexities. However, overall, the parking experience seemed to detract from the otherwise positive aspects of staying at the Prince Rupert Hotel.
Nightlife
The Prince Rupert Hotel boasts an enviable location, surrounded by a multitude of bars and restaurants just across the road. This perfect spot makes it ideal for those looking to immerse themselves in the local nightlife and events. Guests have lauded its proximity to great dining and entertainment options, describing the area as lively with incredible nightlife. However, the vibrant nightlife has its downsides. Several guests have reported disturbances from the noise, including thumping music from the bar downstairs and disruptive noise from the nearby pub late into the night. Some mentioned that the street noise and bar activity prevented them from getting a good night's sleep. Despite these issues, the helpful nightbar staff and the overall ambiance make it a fitting choice for a night out, though light sleepers might face challenges. Additionally, road closures around the hotel have been noted, which might affect accessibility. Overall, it's a bustling location perfect for night owls but may not be the best choice for those seeking tranquility.
4 Star
The Prince Rupert Hotel, a historic character building, offers a beautiful and stunning atmosphere that many guests find appealing. Its location is highly praised, making it a convenient choice for travelers. The hotel exudes a four-star feel with fantastic service and some guests have even enjoyed complimentary upgrades, further enhancing their stay.
However, there are mixed feelings about its four-star rating. While some guests felt it held true to the standard, others thought it didn't quite meet international expectations or required some renovations. The decor has been noted as dated and the furnishings have been compared more to those of a three-star establishment. The closure of the restaurant for several nights without prior notice and minor issues like the availability of face flannels were points of contention.
Despite these concerns, many found the hotel to be good value for money, particularly appreciating its historic charm and character. Regular visitors mentioned it never disappoints, but there is a consensus that the hotel could benefit from some updates to truly retain and reflect its four-star status.
Accessible
The Prince Rupert Hotel offers accessible amenities for guests with disabilities, including mobility-impaired rooms and a property that is easily reachable by walking. There is wide access for wheelchairs and prams and some rooms and sections are accessible by stairs or lift. Clear directions to the hotel are notably helpful. However, challenges exist such as narrow stairs when the lift is not operational, steep steps to the front door and uneven floors in the historic 12th-century building, which may pose mobility issues. Despite some areas being difficult to navigate, particularly the old sections and certain bedrooms, the hotel makes efforts to accommodate guests with accessible room options and wheelchair access in specific parts. Parking is a bit away from the hotel and the central location may add to the difficulty for some, particularly with possible road closures impacting direct access.
Romantic
Nestled in an iconic location, the Prince Rupert Hotel provides an enchanting setting perfect for a romantic getaway. Guests staying here can experience the same rooms as royalty, adding a touch of historical charm to their visit. The hotel's beautiful and peaceful surroundings create an idyllic atmosphere, whether it's for a wedding anniversary or a quiet, couple's retreat. Visitors have praised the comfortable beds and picturesque views, enhancing the romantic experience. The venue's old-fashioned inn charm further contributes to its appeal as a romantic spot. The hotel's excellent location complements its romantic ambiance, making it an ideal choice for anniversaries and special occasions.
No, Prince Rupert Hotel doesn't have any pool.
No, a spa isn't available at Prince Rupert Hotel.
No, Prince Rupert Hotel doesn't allow dogs.
Yes, parking facilities are available at Prince Rupert Hotel.