Norwood Inn and Suites - Minneapolis-St Paul Roseville is best known for its highly convenient location. Positioned near major highways like 35 and 94, the hotel provides easy access to popular attractions like the Minnesota State Fair grounds and the Rosedale Center, as well as shopping and a variety of restaurants. This central location and competitive pricing make it a practical choice for many travelers, particularly those on extended stays.
Despite the positives of its location, the hotel falls short in other areas. The breakfast offerings have been a significant disappointment for guests with many citing a lack of availability and variety. The promised complimentary breakfast often did not materialize and when options were provided, they were substandard, consisting of minimal and unappetizing items.
Feedback on the rooms has been mixed with some guests finding them comfortable and clean while others noted serious issues. Reports of dirty sheets, hair in sinks, unsanitary conditions, moldy smells and even cockroaches were common. The general upkeep of the rooms, including outdated furniture and malfunctioning facilities, detracted from the overall experience.
Cleanliness is a recurring concern with numerous reviews pointing out dirty carpets, moldy and musty odors and insufficient cleaning. Instances of dirty bathrooms, food marks and even blood stains contributed to an overall poor impression. Public areas also did not escape criticism with the exterior and dining area specifically mentioned for their lack of cleanliness.
The staff received mixed reviews. While many guests praised the team for their professionalism, friendliness and helpfulness, others reported instances of rudeness and unprofessional behavior. The varying interactions with staff added an unpredictable element to the guest experience.
Regarding the pool, some guests who used it praised its cleanliness and the hot tub, but many others were disappointed by frequent closures, often linked to health regulations and Covid precautions. These closures, sometimes without clear communication, left guests dissatisfied.
Bed comfort was another area of mixed feedback. While some guests found the beds comfortable and enjoyed the effective air conditioning, others reported beds being uneven, broken, hard and generally uncomfortable. These varied experiences highlight the need for potential guests to manage their expectations.
Overall, while
Norwood Inn and Suites - Minneapolis-St Paul Roseville benefits from a prime location and competitive pricing, its issues with cleanliness, unreliable amenities and inconsistent service quality significantly impact the overall guest experience.