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Summary of reviewsThe Grand Mercure Ise-shima Resort & Spa is celebrated for its exceptional location, offering breathtaking views within the picturesque mountains of Ise-shima. Guests repeatedly underscore the beauty of the surrounding landscapes, which includes a notable bridge and nearby national park, creating a serene retreat away from urban stress despite its distance from local stations.
The resort's breakfast is often highlighted as a standout experience, with an impressive variety of dishes catering to diverse tastes. Guests appreciate the availability of local flavors and a substantial meal selection, making breakfast a memorable part of their stay. Although crowding can sometimes hinder easy access, the quality and variety of the food remain a highlight. Dinner, too, offers flavorful selections, with complimentary afternoon tea adding to the dining appeal, although its popularity may lead to crowded meal times and a need for reservations.
Accommodation receives praise for spacious, clean, and aesthetically pleasing rooms, particularly those newly renovated and offering beautiful ocean views. Guests commend the cleanliness of the resort, including its public bath and hot springs, adding to the relaxing atmosphere. The resort staff are noted for their polite and attentive service, though improvements in check-in efficiency and communication are suggested.
The spa facilities are frequently lauded, featuring a large public bath with an outdoor hot spring and sauna, providing a tranquil environment. For families, the resort is well-equipped, offering kid-friendly amenities, a play area, and activities like table tennis, which contribute to an enjoyable family experience.
While beds are generally comfortable, some guests find certain beds too firm or showing signs of wear. Despite these minor setbacks, the resort overall provides a clean, comfortable, and picturesque environment, making it a favorable choice for those seeking relaxation, family bonding, and a touch of luxury in Ise-shima. Show more
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Categories
Hotel for Honeymoon
Provides a luxurious resort experience with spa facilities. Ideal for couples seeking relaxation and rejuvenation during their honeymoon. The resort's amenities and services are tailored for a comfortable and memorable stay.
Hotel with Spa
This resort and spa offers a comprehensive spa experience. It's a highly-rated luxury option in the Ise-Shima area, providing a range of spa treatments and amenities.
Hotel with Swimming Pool
This resort features a pool and hot springs onsen bath, offering a blend of relaxation and recreation. It is ideal for both leisure and business travelers.
Outdoor Pool
Hotel with Parking
As a resort and spa, this hotel likely has extensive parking to accommodate guests who drive. The large scale of the resort suggests ample parking space and easy accessibility.
EV charging stations
Small Hotel
This resort offers a blend of comfort and luxury, with spa facilities for relaxation. The serene environment and personalized service contribute to a cozy and intimate experience.
5-Star Hotel
The Grand Mercure offers a resort experience with spa facilities. It is well-regarded for its amenities and service.
Hotel with Outdoor Pool
This resort boasts comprehensive spa facilities alongside its outdoor pool, offering a luxurious and relaxing experience. It is a full-service resort with amenities that cater to both relaxation and recreation.
Hotel with EV Charging Stations
Luxury Hotel
Family Friendly Hotel
Room Types
Japanese Style Classic Room with Four Futon Beds and Ocean/Sea ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room offers a TV, tatami, executive lounge access, a wardrobe as well as sea views. The unit offers 4 futons.
Japanese Style Classic Room with Four Futon Beds and Mountain ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room provides air conditioning, tatami, executive lounge access, a wardrobe, as well as a TV. The unit offers 4 futons.
Japanese Style Classic Room with Two Single Beds and Three Futon Beds - Mountain ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This family room is air-conditioned and has a TV, tatami, executive lounge access and a wardrobe. The unit has 2 beds and 3 futons.
Japanese-Western Style Classic Room with Two Single Beds and Three Futon Beds-Ocean/Sea ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room offers a TV, tatami, executive lounge access, a wardrobe as well as sea views. The unit has 2 beds and 3 futons.
Japanese-Western Style Classic Junior Suite with Two Single Beds and Four Futon Beds The spacious suite has 1 bedroom and 1 bathroom with a bath and a shower. The air-conditioned suite features a TV, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit has 2 beds.
Japanese-Western Style Classic Junior Suite with Two Single Beds and Four Futon Beds - Mountain ViewThe spacious suite has 1 bedroom and 1 bathroom with a bath and a shower. The air-conditioned suite features a TV, executive lounge access, a wardrobe and a safe deposit box. The unit has 2 beds.
Classic Deluxe Suite with Four Single Beds and Mountain ViewThe spacious suite features 2 separate bedrooms and 2 bathrooms with a bath and a shower. This suite is air-conditioned and has a TV, executive lounge access, a wardrobe and a safe deposit box. The unit offers 4 beds.
Classic Deluxe Suite with two Single Beds with Ocean ViewThe spacious suite features 2 separate bedrooms and 2 bathrooms with a bath and a shower. The air-conditioned suite provides a TV, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit offers 4 beds.
Japanese-Western Style Classic Deluxe Suite with Two Single Beds and Four Futon Beds - Ocean/Sea ViewThe spacious suite features 2 bedrooms and 2 bathrooms with a bath and a shower. The air-conditioned suite provides a TV, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit offers 2 beds and 4 futons.
Hollywood Twin Classic Room with Three Beds and Mountain ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room offers air conditioning, executive lounge access, a wardrobe, a safe deposit box, as well as a TV. The unit has 3 beds.
Superior Room with Two Single Beds and Two Extra Beds - Mountain View The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room offers air conditioning, executive lounge access, a wardrobe, a safe deposit box, as well as a TV. The unit offers 2 beds.
Superior Room with Two Single Beds and Two Extra Beds - Ocean/Sea ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room provides a TV, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit offers 2 beds.
Classic Twin Room with Sofa Bed and Mountain ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room provides air conditioning, executive lounge access, a wardrobe, a safe deposit box and a TV. The unit offers 4 beds.
Classic Twin Room with Sofa Bed and Mountain ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room offers air conditioning, executive lounge access, a wardrobe, a safe deposit box and a TV. The unit offers 3 beds.
Classic Accessible Room with Two single Beds and Three Futon Beds - Mountain ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room features air conditioning, tatami, executive lounge access, a wardrobe, as well as a TV. The unit has 2 beds and 3 futons.
Classic Room with Two Single Beds and One Sofa Bed - Ocean/Sea ViewThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room provides a TV, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit offers 3 beds.
Hollywood Twin Classic Room with Two Single Beds and Ocean/Sea ViewThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned quadruple room features a TV, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit has 2 beds.
Superior Twin Room with Mountain View - High FloorThe unit offers 2 beds.
Classic Twin Room with Sofa Bed and Ocean/Sea ViewThe unit offers 2 beds.
Superior Twin Room with Two Extra Bed and Ocean View - Non-SmokingThe unit offers 2 beds.
Guest Reviews
7.1
Good
Location
Nestled in the picturesque mountains of Ise-shima, the Grand Mercure Resort & Spa boasts a truly remarkable location that repeatedly garners positive reviews from guests. Situated above sea level, the hotel offers breathtaking views of the surrounding landscapes, including a stunning bridge and the nearby national park. This serene environment provides an ideal backdrop for relaxation and natural beauty. Guests consistently highlight the exceptional scenery visible from both the rooms and the resort grounds, enhancing their overall stay. While the hotel is a bit distant from local stations, requiring some travel by car, its secluded setting is part of its charm, offering a tranquil retreat from the hustle and bustle of everyday life.
Breakfast
At the Grand Mercure Ise-Shima Resort & Spa, breakfast emerges as a highlight of guest experiences, celebrated for its impressive array of dishes. Visitors consistently note the abundance and diversity of breakfast options, catering to a wide range of tastes and preferences. Guests revel in the availability of flavorful rice porridge, pickled plum, and pickles, adding local flair to the meal. The luxurious and substantial nature of the breakfast contributes to an overwhelmingly positive dining experience, creating a sense of happiness and satisfaction.
Families find particular delight in the menu’s vast selection, allowing even the youngest guests to eat well and enjoy the vibrant assortment of dishes. Despite the busy atmosphere and occasional challenges in replenishing dishes, the breadth of choices and quality of food receive high praise. Several visitors find it surprising and gratifying that the breakfast is not only fun but full of aromatic and tasty options.
However, the gathering crowd at the buffet sometimes limits ease of access, with some guests wishing for more stations to handle the volume of diners. An expressed desire for more detailed descriptions of the dishes hints at a need for better buffet organization. Notably, guests staying for multiple nights express a wish for greater variation in meal offerings. Despite these logistical challenges, the breakfast experience generally leaves a lasting impression with its diverse and delicious options.
Dinner
The Grand Mercure Ise-shima Resort & Spa offers a dining experience that, while generally delightful, draws mixed reviews due to its popularity and organization. Guests appreciate the flavorful and plentiful offerings at both dinner and breakfast, with the buffet continuously replenished to ensure a variety of delicious options throughout the service. The daily lounge experience and complimentary afternoon tea impressed many visitors, adding to the overall appeal of dining at the resort.
However, the dining experience is marred somewhat by its popularity, leading to significant crowding at meal times. Guests often face long waits, both when checking in and while trying to enjoy the buffet, which can detract from the relaxing atmosphere one might expect. Many diners find it challenging to get seconds due to the crowded setting and, at times, the lack of food. Advance reservations, required at least five days ahead, are crucial to secure a spot, and the cost of 9,000 yen per person for the dinner buffet is noted as a potential drawback for some guests. Despite these challenges, the overall quality of the meals remains a highlight for those who manage to navigate the bustling scene.
Rooms
Grand Mercure Ise-shima Resort & Spa impresses guests with its notably spacious rooms, providing ample space for relaxation and comfort. Many visitors have been pleasantly surprised by the generous size of the Japanese-style accommodations, which exceed expectations. The rooms, particularly the renovated ones, are praised for their cleanliness and appealing design, and several guests highlight the beautiful ocean views as a key feature of their stay. Extra beds are prepared appropriately to ensure a comfortable experience, even for larger parties. Despite some signs of age, like small cracks and occasional wear, guests generally find the rooms comfortable and enjoyable. However, a few visitors have experienced issues with cleanliness and lingering cigarette odors, which were addressed by the attentive staff when brought to their attention. Overall, the combination of spacious interiors, comfortable amenities, and scenic views contribute to a satisfying lodging experience at this resort.
Beds
Guests at the Grand Mercure Ise-shima Resort & Spa have varied opinions about the beds provided. Many visitors find the beds to be spacious and comfortable, which contributes to a restful night's sleep. However, some guests have noted that certain beds feel a bit firm, and prefer a softer option. A few reviews mention that some of the bedding, like the futons, could be more comfortable and that certain beds appear worn out, with squeaky springs impacting the quality of sleep. Sofa beds and additional sleeping arrangements are also available, but their comfort levels seem to vary. Overall, while some beds are perfectly accommodating, others could benefit from improvements in comfort and maintenance.
Cleanliness
The Grand Mercure Ise-shima Resort & Spa draws praise for its emphasis on cleanliness, contributing to an overall positive guest experience. Visitors have frequently highlighted the clean and well-equipped facilities, with many appreciating the pristine condition of the rooms and the large public bath, which is both comfortable and meticulously maintained. The hot springs receive consistent accolades for their cleanliness and comfort, adding to the spa's appeal. However, a few reviews indicate occasional lapses in room cleanliness, such as hair strands or stains, but these appear to be exceptions rather than the norm. Overall, the resort exudes a clean and stylish ambiance, making it a satisfying choice for travelers seeking relaxation in a hygienic environment.
Staff
At the Grand Mercure Ise-shima Resort & Spa, the staff are often praised for their politeness and attentiveness, contributing significantly to the guests' experience. Visitors frequently note the pleasant demeanor and courteous service offered by the hotel personnel, particularly highlighting the front desk staff's friendliness. Their attentive response to inquiries and attention to detail enhance the stay for many guests. The cheerful service, such as the smile of the person serving shabu-shabu during dinner, adds to the warmth of the hospitality provided. However, some guests have encountered issues, particularly with the check-in process, where delays and inadequate service have been noted. While the overall reception of the staff is positive, there is room for improvement in handling phone communications and streamlining the check-in experience to ensure a smoother arrival for guests. Despite these setbacks, the hotel's staff largely contribute to a welcoming and courteous environment.
Spa
At the Grand Mercure Ise-shima Resort & Spa, guests frequently express their satisfaction with the spa amenities, highlighting the beauty and comfort of the facilities. The resort features a large public bath that is consistently described as clean and pleasant, offering an outdoor hot spring and sauna that add to the relaxing experience. Visitors appreciate the elegant and relaxing atmosphere of the spa lounge, which complements the high level of hospitality observed throughout the bath areas. The hot springs are often praised for their greatness, providing a comforting and rejuvenating escape. Overall, the spa receives acclaim for its quality and the peaceful environment it fosters, allowing guests to unwind thoroughly during their stay.
Family
Grand Mercure Ise-shima Resort & Spa offers an array of activities and amenities that cater to families with children, making it a popular choice for those seeking a family-friendly getaway. The resort boasts a dedicated kids' room and a play area designed specifically for small children, ensuring that young guests remain entertained throughout their stay. Families also appreciate the availability of a large public bath, where both adults and children can unwind.
The lounge area provides a relaxing space for the whole family, with plenty of comfortable seating and free beverages that delight the kids. For those seeking more active pursuits, table tennis is available at no extra cost, which proves to be a hit among children. Families are generally pleased with the thoughtful attention to detail shown by the staff, such as providing children's slippers in the rooms.
While some may have mixed feelings, the overarching sentiment remains positive, with children expressing eagerness to return. With an environment that supports family bonding and caters to the needs of younger guests, the Grand Mercure Ise-shima Resort & Spa successfully integrates relaxation and entertainment, making it an attractive option for family vacations.
Yes, Grand Mercure Ise-shima Resort & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Mercure Ise-shima Resort & Spa.
No, Grand Mercure Ise-shima Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Grand Mercure Ise-shima Resort & Spa.
No, Grand Mercure Ise-shima Resort & Spa doesn't have a gym.