Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsShenzhen Novotel Watergate (Kingkey 100) stands out as a top choice for travelers due to its strategic location in the heart of Shenzhen. It is conveniently positioned near the vibrant Hua Qiang Bei business district and offers excellent connectivity to various transport options, including metro lines and bus stations. This makes accessing city attractions effortlessly while also being close to shopping centers, local markets, and restaurants, enhancing the overall appeal for leisure and business travelers alike.
Guests have praised the hotel's breakfast, which offers a blend of Chinese and Western cuisines, ensuring a satisfactory start to the day for international visitors. Though some wish for more variety, the existing options are generally well-received and meet international standards.
Rooms in the hotel receive high marks for cleanliness and comfort. They are described as spacious and well-maintained, with generous amenities that further enhance the guest experience. Challenges with slightly outdated decor and occasional minor issues do not significantly detract from the overall positive impressions. The hotel's environment, complemented by serene nights, makes for a tranquil retreat amidst the urban excitement.
Cleanliness is consistently noted as a strength, with daily upkeep ensuring that the rooms and amenities remain in good condition. The hotel staff's commitment to maintaining these standards reflects positively in guest feedback.
The hotel staff have garnered acclaim for their friendliness and helpfulness, providing effective assistance in multiple languages and facilitating a smooth and welcoming experience. Their dedication, from reception to logistical arrangements, contributes significantly to a positive guest experience.
On the downside, the Wi-Fi service is often mentioned as an area needing improvement, with issues related to speed and connectivity commonly noted. However, the hotel compensates with other strong points, leaving a largely favorable impression.
The beds at the hotel are notably comfortable, often highlighted as a major positive aspect. While some guests find them slightly firm, the overall bedding experience generally ensures restful sleep for visitors.
For business travelers, Shenzhen Novotel Watergate offers a budget-friendly option, providing essential facilities that suffice for work-related needs. While it suits those looking for basic amenities in a strategic location, it may prompt some to consider other options for a more upscale business stay.
Overall, the combination of a prime location, commendable cleanliness, excellent service, and comfortable accommodation makes Shenzhen Novotel Watergate a strong choice for any traveler visiting the dynamic city of Shenzhen. Show more
Read review summaries for all categories
Categories
4-Star Hotel
Located near Kingkey 100, this hotel offers modern accommodations and convenient access to the city center. The Novotel brand ensures quality and comfort. It is well-suited for both business and leisure travelers.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
Room Types
Standard Twin RoomLocated on floors 4 - 9, this air-conditioned twin-sharing room features a flat-screen cable TV and private bathroom. Guests can enjoy free in-room minibar.
Superior Queen RoomLocated on floors 4 - 14, this room features a flat-screen cable TV, private bathroom. Guests can enjoy free in-room minibar.
Superior Twin RoomLocated on floors 4 - 14, this air-conditioned twin-sharing room features a flat-screen cable TV and private bathroom. Guests can enjoy free in-room minibar.
Superior Queen SuiteThis suite has air conditioning, free minibar and seating area.
One extra bed can be arranged upon request when a total of 3 adults check in. Please contact the hotel in advance for this arrangement.
Standard Queen RoomLocated on floors 4 - 9, this air-conditioned queen room features a flat-screen cable TV and private bathroom. Guests can enjoy free in-room minibar.
Guest Reviews
7.9
Good
Location
Shenzhen Novotel Watergate (Kingkey 100) boasts a prime location in the heart of Shenzhen, making it an ideal choice for both leisure and business travelers. Nestled near the bustling Hua Qiang Bei business district, the hotel offers remarkable proximity to a variety of transport options, including multiple metro lines and bus stations, ensuring easy access to the city's attractions. Guests will appreciate its position adjacent to Lizhi Park and Grand Theatre metro station, with the added convenience of a corner store next door.
The hotel is surrounded by an array of shopping centers, restaurants, and local markets, providing ample choices for dining and leisure. Its proximity to the electronics market and KK Mall further enhances its appeal for those interested in shopping. The area is vibrant yet accessible, with the Lo Wu border with Hong Kong not too far away, facilitating convenient cross-border travel.
Set against the backdrop of Lychee Park, the peaceful environment coupled with urban connectivity makes the hotel's setting highly attractive to visitors. The central location on Shennan Middle Road positions it perfectly for exploring Shenzhen while providing a tranquil retreat. Overall, the geographical advantages make Shenzhen Novotel Watergate an exceptional base for anyone visiting this dynamic city.
Breakfast
At the Shenzhen Novotel Watergate, guests can enjoy a breakfast experience that generally receives positive feedback. The breakfast buffet is known for being ample and well-prepared, offering a fusion of Chinese and Western cuisines, which caters to a variety of tastes. Many visitors appreciate the abundant selection available, noting that it meets international standards and is more than sufficient for business travelers. Although there are some mentions of the breakfast being average or not particularly exceptional, overall impressions lean towards it being a tasty and satisfying start to the day. While the variety could be enhanced according to some guests, the existing variety provides enough options for most. Despite mixed opinions on its value relative to the cost, the breakfast remains a commendable aspect of the hotel's offerings, supported by its convenient location and good service.
Rooms
The rooms at Shenzhen Novotel Watergate are consistently praised for their cleanliness and comfort. Guests often find the rooms spacious, with many appreciating the generous size and comfort offered. Cleanliness is a recurring theme, with reviews highlighting tidy and well-equipped rooms, clean bathrooms, and freshly appointed linens. While some note that the rooms aren't new, they generally meet expectations for a comfortable stay. Many guests enjoy additional amenities, such as free mini bars and SONY TVs, further enhancing their experience.
Despite a few comments about worn-out or less-than-perfect conditions, most visitors find the overall experience satisfactory and the facilities complete. Some rooms have been upgraded to suites, adding to the pleasant surprises during visits. A few minor issues, such as hard beds or occasional odd smells, don't detract significantly from the positive impressions. The location offers quietly serene nights, particularly for rooms facing residential areas. Overall, the hotel provides a comfortable base with decent-sized rooms, making it a favorable choice for travelers.
Beds
Visitors to Shenzhen Novotel Watergate can expect a consistently comfortable sleeping experience, as numerous reviewers highlight the beds as a strong feature. The beds are frequently described as not only clean but also cozy, aligning with the Novotel’s renowned style. Many guests find the beds to be super comfortable, with a large size that adds to the overall sense of relaxation and ease during their stay. While most guests speak positively about the softness and comfort of the beds, there are some mentions of beds and mattresses being a bit firm for certain preferences. Additionally, the pillows receive mixed feedback; though they are quite soft according to some, others feel they could be improved in terms of comfort. Despite these minor concerns, the overall impression of the sleeping arrangements at the hotel is largely positive, ensuring a peaceful night’s rest for guests.
Cleanliness
Shenzhen Novotel Watergate (Kingkey 100) receives generally positive feedback regarding its cleanliness from guests. The rooms are consistently described as clean, well-maintained, and tidy, with cleanliness levels rated highly overall. The bathrooms, noted for being nice and properly cleaned on a daily basis, further contribute to the hotel's reputation for cleanliness. Guests appreciate the modern and minimalist design, contributing to a comfortable stay. While some reviews mention rooms as slightly outdated or having minor issues like dirty carpets and disrepair of bathroom curtains, they are still maintained to a clean and serviceable standard. The hotel's amenities, including the clean pool and gym, add to the positive experience, making it a suitable choice for business travelers. Staff responsiveness to maintenance concerns is highlighted, indicating a commitment to maintaining good standards of cleanliness.
Staff
Nestled in a prime central location, Shenzhen Novotel Watergate (Kingkey 100) extends a warm welcome with its outstanding staff, renowned for their helpfulness and friendliness. Guests have consistently praised the hotel team for their ability to communicate effectively in English, swiftly breaking language barriers and ensuring a seamless experience for international visitors.
The reception staff stands out for their efficiency and courteous demeanor, always ready to assist travelers with a smile and making check-ins and inquiries hassle-free. The manager's readiness to assist adds an extra layer of hospitality, ensuring that guests feel well taken care of throughout their stay.
The hotel staff’s proficiency in arranging transportation and other logistical needs showcases their attentiveness and dedication. Restaurant customer service receives high marks for excellence, further enhancing the overall guest experience. Although there was a slight mention of unfriendly staff at one point, the overwhelming majority of reviews appreciate the consistently polite, enthusiastic, and kind nature of the team.
Whether it's through room service, at the lobby, or via the concierge’s efficient cab arrangements, the staff's commitment to providing high-quality service shines through. This collective effort from the team leaves a lasting impression, making Shenzhen Novotel Watergate a recommended choice for those seeking not just comfort but warmth and care during their stay.
Wi-Fi
Shenzhen Novotel Watergate, located near the bustling Kingkey 100, offers various amenities that attract travelers, including the availability of Wi-Fi. However, the internet service presents notable challenges for guests hoping for seamless connectivity. Many visitors have experienced difficulties with speed, describing it as very slow, which hampers the overall usability of the network. Connection issues are recurrent, with frequent failures and instances where Wi-Fi does not work effectively enough to meet basic browsing needs. Additionally, guests have noted that the internet service occasionally faces interruptions, although it is often restored promptly. In some instances, there is no Wi-Fi available within certain rooms, highlighting a need for significant improvement. Despite being available, the overall Wi-Fi experience falls below expectations for those seeking reliable and fast internet during their stay.
Business
Shenzhen Novotel Watergate offers a cost-effective and suitable option for business travelers. Located in a strategic area, it provides convenience for those visiting for work purposes. Guests have found the hotel's facilities to be clean and adequately equipped for business needs, despite being basic. The breakfast also meets the requirements of business travelers, ensuring a satisfactory start to the day. While it delivers an experience akin to standard European accommodations, some guests suggest it may be worth considering alternatives if budget allows for a more enhanced business stay. Overall, the hotel is considered a nice budget option with a great location that caters to essential business necessities.
No, Shenzhen Novotel Watergate doesn't have any pool.
No, a spa isn't available at Shenzhen Novotel Watergate.
No, Shenzhen Novotel Watergate doesn't allow dogs.
No, parking facilities aren't available at Shenzhen Novotel Watergate.