Hotel 1620 Plymouth Harbor enjoys widespread praise largely due to its prime location in the heart of Plymouth, making it a top choice for visitors. Guests appreciate the convenience of being within walking distance of numerous restaurants, bars, shops and historical sites such as the Mayflower and Plymouth Rock, as well as the beautiful harbor and vibrant downtown area. Families find the large, family-friendly rooms and upgraded pool area with a splash pad perfect for children. The hotel’s pet-friendly policy and comfortable beds add to the positive experience, although some aspects could benefit from better maintenance.
The staff at Hotel 1620 consistently earn high marks for their friendliness and accommodating nature. Notable mentions of exceptional service from front desk personnel like Dan, Angela and Tim Anderson highlight the warm hospitality guests can expect. The positive interactions and attentive service significantly enhance the guest experience, contributing to a relaxed and welcoming atmosphere.
Regarding breakfast, experiences are mixed. Some guests rave about the quality and selection, while others express disappointment over the lack of consistent breakfast options and dining services, particularly during functions or conventions. The need to pay for a small buffet also left some guests wanting more.
The rooms at Hotel 1620 receive commendations for their spaciousness and comfort. Cleanliness is generally praised, though there are areas needing improvement, such as sporadic room cleaning and outdated furnishings. While some guests report maintenance issues like musty smells and problematic plumbing, the hotel's classy decor and modern ambiance are appreciated.
Cleanliness feedback is varied with some guests finding the hotel clean and comfortable while others point out significant shortcomings like dusty and musty rooms, dirty hallways and mold in bathrooms. The absence of daily housekeeping is a common complaint, though some guests acknowledge the efforts to keep the older property clean.
The hotel’s pool area is positively received, especially by families. The new pool slide area and splash pad provide entertainment for children, although some guests find the pool temperature too cold and have concerns about the pool heater and limited splash pad hours. Despite a few management issues, the pool is an enjoyable amenity.
Parking is generally appreciated for being free and convenient, though some guests faced challenges with the layout and limited spaces. The comfortable beds receive positive reviews, adding to the overall guest satisfaction, though some updates to mattresses and pillows could enhance comfort further.
Overall,
Hotel 1620 Plymouth Harbor is praised as a pleasant and centrally located hub, offering a prime location, excellent staff and family-friendly amenities, making it an appealing choice for visitors to Plymouth.