Shahdag Hotel & Spa
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Summary of reviewsShahdag Hotel & Spa, situated amid stunning mountain scenery, earns high marks for its exceptional location, offering guests both relaxation and adventure. Visitors appreciate the hotel's proximity to a variety of outdoor activities, including ski-in/ski-out access, paragliding and trekking, making it a prime choice for year-round family vacations. Guests consistently commend the clean, beautiful facilities and magnificent views, particularly from rooms with balconies.
The breakfast buffet at Shahdag Hotel & Spa is widely praised for its diverse and delicious offerings, featuring fresh local products like scrambled eggs, various cheeses, pastries and fruits. While some guests note the need for more vegetarian options and suggest improvements in staff cooperation, the overall breakfast experience is positive, often enhanced by picturesque mountain views.
Dining experiences at the hotel receive mixed reviews. While many enjoy the delicious and varied dishes, especially at the fourth-floor restaurant, others express dissatisfaction with limited menu choices, small portions and high prices. Despite these criticisms, the ambiance and mountain views during dinner add to a generally favorable impression.
Rooms at Shahdag Hotel & Spa are celebrated for their spaciousness, luxury and stunning mountain views. Guests appreciate the comprehensive amenities, such as kettles, coffee machines and toiletries. Although occasional maintenance issues and room temperature control problems are reported, the cleanliness and comfort of the rooms make for a pleasurable stay.
Cleanliness is generally a strong point with many guests noting the exceptional condition of rooms and facilities. Despite isolated issues like neglected housekeeping or worn-out furnishings, the majority find the hotel well-maintained and the staff courteous and responsive to cleaning requests.
The staff at Shahdag Hotel & Spa are often highlighted for their friendliness and helpfulness, creating an inviting atmosphere. Notable employees, such as Kamila and Saeed at reception, receive special praise for their excellent service. Occasional complaints about unresponsive or unprofessional staff and language barriers do arise, but overall, the team leaves a positive impression.
WiFi connectivity presents some challenges with guests experiencing inconsistent coverage, slow speeds and frequent disconnections. Despite this, certain areas like the restaurant and lobby offer better internet service.
The luxurious spa is a standout feature, offering a variety of services including a beautiful swimming pool, hammam, Turkish bath and massage services. While the high cost and occasional availability issues are mentioned, the spa's quality and ambiance earn high praise from guests.
The pool facilities are well-received for their cleanliness and warmth, though some note occasional hygiene issues and crowding. The heated indoor and outdoor pools, along with amenities like a sauna and jacuzzi, enhance the overall swimming experience.
Parking options at Shahdag Hotel & Spa are convenient with free, underground and covered facilities available. Valet parking is an added benefit, though some reviews suggest room for improvement in this service.
Overall, Shahdag Hotel & Spa offers an excellent combination of beautiful natural surroundings, diverse activities and high-quality services, making it a top destination for travelers seeking both adventure and relaxation.
Categories
The breakfast buffet at Shahdag Hotel & Spa is widely praised for its diverse and delicious offerings, featuring fresh local products like scrambled eggs, various cheeses, pastries and fruits. While some guests note the need for more vegetarian options and suggest improvements in staff cooperation, the overall breakfast experience is positive, often enhanced by picturesque mountain views.
Dining experiences at the hotel receive mixed reviews. While many enjoy the delicious and varied dishes, especially at the fourth-floor restaurant, others express dissatisfaction with limited menu choices, small portions and high prices. Despite these criticisms, the ambiance and mountain views during dinner add to a generally favorable impression.
Rooms at Shahdag Hotel & Spa are celebrated for their spaciousness, luxury and stunning mountain views. Guests appreciate the comprehensive amenities, such as kettles, coffee machines and toiletries. Although occasional maintenance issues and room temperature control problems are reported, the cleanliness and comfort of the rooms make for a pleasurable stay.
Cleanliness is generally a strong point with many guests noting the exceptional condition of rooms and facilities. Despite isolated issues like neglected housekeeping or worn-out furnishings, the majority find the hotel well-maintained and the staff courteous and responsive to cleaning requests.
The staff at Shahdag Hotel & Spa are often highlighted for their friendliness and helpfulness, creating an inviting atmosphere. Notable employees, such as Kamila and Saeed at reception, receive special praise for their excellent service. Occasional complaints about unresponsive or unprofessional staff and language barriers do arise, but overall, the team leaves a positive impression.
WiFi connectivity presents some challenges with guests experiencing inconsistent coverage, slow speeds and frequent disconnections. Despite this, certain areas like the restaurant and lobby offer better internet service.
The luxurious spa is a standout feature, offering a variety of services including a beautiful swimming pool, hammam, Turkish bath and massage services. While the high cost and occasional availability issues are mentioned, the spa's quality and ambiance earn high praise from guests.
The pool facilities are well-received for their cleanliness and warmth, though some note occasional hygiene issues and crowding. The heated indoor and outdoor pools, along with amenities like a sauna and jacuzzi, enhance the overall swimming experience.
Parking options at Shahdag Hotel & Spa are convenient with free, underground and covered facilities available. Valet parking is an added benefit, though some reviews suggest room for improvement in this service.
Overall, Shahdag Hotel & Spa offers an excellent combination of beautiful natural surroundings, diverse activities and high-quality services, making it a top destination for travelers seeking both adventure and relaxation.
Resort for Honeymoon
Shahdag Hotel & Spa offers stunning vistas and an array of activities for couples to enjoy during their romantic getaway. The resort serves as a perfect honeymoon destination because of the surrounding beauty.
Resort with Spa
Located in the picturesque Shahdag mountains, it features the Ovda Spa, offering a range of treatments and facilities including an indoor swimming pool, gym, sauna, and Turkish steam bath. The serene mountain setting enhances the spa experience.
Resort with Swimming Pool
Located in Gusar, this hotel features a pool and spa facilities, catering to both relaxation and recreation.
Indoor Pool
Resort with Indoor Pool
Situated in Shahdag, this hotel and spa provides an indoor pool for its guests.
Family Friendly Resort
Romantic Resort
Business Resort
Resort with Parking
Resort with Gym
4-Star Resort
Guest Reviews
Shahdag Hotel & Spa boasts an exceptional location nestled amid breathtaking mountain scenery, making it an ideal destination for both relaxation and adventure. Surrounded by pristine nature, visitors can relish the tranquility and fresh air that permeate the entire area. Guests frequently praise the magnificent views from their rooms, especially those with balconies overlooking the mountains and the snowy peaks.
The hotel’s proximity to a wide array of outdoor activities is another major highlight. Ski enthusiasts appreciate the ski-in/ski-out access, allowing for immediate entry to the slopes and ski lifts directly from the hotel. Additionally, it's conveniently close to the ski school, rental shops and various summer activities like the roller coaster, cable cars and slides, making it perfect for family vacations year-round.
The location on top of the mountain offers a peaceful and unique atmosphere, perfect for escaping the hustle and bustle of city life. With plenty of nearby recreational options, including paragliding, trekking and children’s games, guests find it easy to keep entertained and explore the stunning surroundings.
The hotel itself is described as beautiful, clean and offering a range of excellent facilities, including a highly-praised spa and well-maintained rooms. The combination of its prime location, excellent views and direct access to numerous activities makes Shahdag Hotel & Spa a top choice for visitors seeking both adventure and relaxation in a picturesque mountain setting.
Shahdag Hotel & Spa offers a delightful and diverse breakfast experience, catering to a wide range of tastes. Guests consistently commend the superb, varied and delicious breakfast buffet with many appreciating the fresh local products featured. The buffet includes a plethora of options such as scrambled eggs, various types of cheese, pastries, fresh fruits, vegetables and tasty coffee, ensuring that everyone can find something to enjoy. The breakfast area is spacious, providing a pleasant atmosphere to start the day, often with picturesque views of the mountains enhancing the experience.
However, some guests have noted that the breakfast selection could use more variety, particularly in terms of vegetarian and specific dietary options like those preferred by Indian vegetarians. Despite this, the overall impression remains positive with many highlighting the luxurious feel of the breakfast service.
The staff at breakfast receive mixed reviews with some guests finding them friendly and helpful, while others suggest the need for more cooperation and attentiveness. Nonetheless, the diverse and delicious breakfast offerings make it a standout feature of the hotel, ensuring visitors have a fulfilling start to their day amidst beautiful surroundings.
Shahdag Hotel & Spa receives mixed assessments for its dining experiences, veering from accolades to criticism. On the positive side, dinners at the hotel's restaurant are frequently praised for their delicious and varied dishes with many guests enjoying the expertly prepared meals and the consistent quality of the food. The availability of 24/7 food service is also seen as a notable advantage. The restaurant on the fourth floor, in particular, is repeatedly mentioned for its superb meals, while guests appreciated not only the taste but also the healthiness of the food options provided.
However, there are noteworthy downsides cited by visitors. The menu choices are often described as limited with some guests finding the portion sizes to be too small and the overall value for money unsatisfactory. Complaints about the high prices are common with several reviewers noting that the cost is steep compared to similar resorts in other countries. There's also frustration about the mediocre quality of food at times and the disappointment with limited and repetitive menu options, particularly for lunch and dinner.
Despite these mixed reviews, the ambiance of dining with magnificent mountain views tends to leave a positive overall impression on guests. Those looking for reliable, tasty food around the clock will find the hotel's restaurants fulfilling, though possibly expensive with some room for improvement in menu variety and portion sizes.
Shahdag Hotel & Spa offers a memorable stay with its spacious and well-decorated rooms that provide comfort and stunning views of the surrounding mountain landscape. Many guests praise the cleanliness and ample size of the rooms, which are described as luxurious and comfortable, perfect for both families and solo travelers. The accommodation features large bathrooms, often equipped with both bathtubs and separate showers.
The room amenities are comprehensive, including items such as kettles, capsule coffee machines and toiletries, ensuring that guests have what they need for a comfortable stay. Numerous reviews highlight the fantastic mountain views from the rooms, especially those with balconies, offering a picturesque experience.
However, some guests note occasional maintenance issues like room temperature control and broken amenities. Blackout curtains might be necessary for those sensitive to light, as some rooms do not fully block out the sunlight. Room service generally receives high marks, but there have been occasional lapses in daily cleaning and thoroughness.
Overall, the blend of spacious, well-maintained rooms and the breathtaking natural surroundings positions Shahdag Hotel & Spa as a great destination for relaxation and enjoyment. The positive aspect of room size, cleanliness and views significantly outweighs the few issues, making this hotel a commendable choice for a delightful getaway.
Shahdag Hotel & Spa receives mixed reviews regarding its beds. Many guests commend the comfort, citing cozy and comfortable experiences with the beds, blankets and pillows. Phrases like "comfortable bed," "comfy bed," "large bed," and "spacious bed" frequently appear, emphasizing the generally high quality of sleep many guests experience. Several guests even describe the beds as incredibly comfortable with excellent bedding.
However, there are notable criticisms. Some guests find the pillows and mattresses uncomfortable with specific mentions of beds being too soft or the beddings showing signs of wear and uncleanliness. A few reviews highlight concerns over old or stained linens and the need for better cleaning. Some guests mention a preference for more twin beds instead of queens for added convenience.
In summary, while many find the beds in Shahdag Hotel & Spa to be quite comfortable and contributing to a positive stay, there are areas for improvement concerning pillow comfort, bedding cleanliness and furniture updates to ensure a consistently pleasant experience for all guests.
Shahdag Hotel & Spa generally garners high praise for its cleanliness with many guests highlighting the impeccable condition of the rooms, bathrooms and overall facilities. The hotel's commitment to maintaining clean and comfortable accommodations is repeatedly noted with descriptors such as "exceptional cleanliness" and "spotless rooms" frequently appearing in guest feedback. Furthermore, the spaciousness and elegance of the rooms contribute to a positive impression, enhancing guests' comfort and satisfaction.
However, there are instances where cleanliness standards fall short, especially concerning room carpets, bed linens and occasional neglect in housekeeping services. Some reviews point out that specific areas, such as terraces and electric kettles, could benefit from more thorough cleaning. Additionally, issues like blocked sinks, worn-out furnishings and the presence of insects have been mentioned, indicating areas for improvement.
Despite these occasional setbacks, the majority of guests find the hotel clean and well-maintained, appreciating the peaceful environment and the courteous staff who respect privacy and respond promptly to cleaning requests. For travelers seeking a clean and relaxing retreat, Shahdag Hotel & Spa remains a solid choice, backed by numerous positive accounts of its overall cleanliness and hospitality.
Shahdag Hotel & Spa boasts a remarkably friendly and helpful staff, creating an inviting atmosphere for its guests. The receptionists, particularly Kamila and Saeed, stand out for their excellent cooperation and welcoming attitudes. Check-in procedures are smooth and efficient, thanks to their attentiveness and professionalism.
The team's friendliness and readiness to assist with any needs make the stay particularly comfortable with special mentions throughout for their courteous, supportive and responsive demeanor. Many guests have appreciated the great hospitality with organized and supportive service being a recurrent highlight. The housekeeping service is prompt, adding to the overall pleasant hotel experience.
Several individual staff members receive notable praise: Kamila for her exceptional assistance, Elmira for her amazing service and Rashid from the breakfast team for his professionalism. The front office, restaurant and valet staff are consistently mentioned for their cooperative and polite service.
However, while the general sentiment towards the staff is positive, some guests have experienced less favorable interactions. There are mentions of certain staff members being unresponsive, rude or lacking professionalism. There's also a noted need for better English communication skills among some employees and improved service attitudes in specific areas like the SPA and room service.
Despite these occasional criticisms, Shahdag Hotel & Spa's staff overall leaves a strong impression of warmth, efficiency and dedication to guest satisfaction, making it a notable choice for a memorable stay.
Travelers have experienced mixed results with the WiFi at Shahdag Hotel & Spa. While there are some instances where guests have reported reliable and excellent internet service, particularly in specific rooms like 319-315, issues seem to be more common. Many guests mentioned problems with connecting to WiFi, including poor coverage, slow speeds and frequent disconnections. In some areas of the hotel, such as the restaurant, lobby and seating areas in front of the elevators, the WiFi tends to work better, although even in these spots, it can occasionally disconnect after 10-20 minutes. On a positive note, some guests did have good experiences with the WiFi, describing it as fine or good with reliable connection in certain instances. Overall, while the hotel offers free WiFi, it appears to be inconsistent and performance may vary significantly depending on specific locations within the hotel.
Shahdag Hotel & Spa boasts a comprehensive and luxurious spa facility that guests consistently praise for its cleanliness, comfort and extensive range of services. The spa, described as top-notch and luxurious, offers a variety of amenities including a beautiful swimming pool, gym, hammam, Turkish bath and sauna. Guests have commended the pleasant ambience and excellent condition of the spa and wellness area.
The massage services receive high marks with many noting the massages were wonderful and the specialists first-class. The Moroccan bath and sauna are particularly highlighted among the offered treatments. Despite the high cost of spa services and a note that availability can be an issue due to high demand, many guests regard the spa experience as amazing and thoroughly enjoyable.
The spa area is expansive and well-maintained, featuring facilities that allow one to relax in luxury. Guests appreciate the ability to access the spa in their bathrobes and have commended the variety of entertaining activities available within the spa area. There are mentions of exquisite views from the spa, adding to the relaxing atmosphere.
However, there are a few remarks regarding the high prices of services and specific concerns such as temperature inconsistencies and a need for more privacy in the women's spa area. Despite these minor issues, the generally positive reception of the spa services, facilities and staff underscore its status as a highlight of the hotel.
In addition to the spa, the hotel offers a gym, pool and a wide range of food options, contributing to an overall upscale and unique guest experience. The combination of enchanting natural surroundings with comprehensive, high-quality services makes Shahdag Hotel & Spa a destination worth considering for travelers seeking relaxation and luxury.
The pool facilities at Shahdag Hotel & Spa offer a largely positive experience for guests with a notable emphasis on cleanliness and spaciousness. Many highlighted the large indoor swimming pool as both clean and well-maintained, making it a functional and attractive feature of the hotel. The pool's temperature is consistently warm, which is particularly suitable for the cold climate of the area.
Heated pools and a heated outdoor pool increase comfort during cooler weather. Many visitors appreciated that pool access is included in the accommodation price, finding this to be a valuable addition to their stay.
The pool area includes a variety of amenities such as a sauna, a Turkish hamam and a jacuzzi, although the latter is not free of charge. Views from the pool area are described as beautiful, enhancing the overall swimming experience.
However, some concerns were noted, including occasional hygiene issues and the presence of insects and hair in the pool area. The pool can be crowded with children at times, leading to noise and a less peaceful experience for some guests.
Overall, the pool facilities at Shahdag Hotel & Spa are praised for their size, warmth and cleanliness, despite a few areas needing attention.
Shahdag Hotel & Spa offers various parking options to cater to its guests' needs with free parking being a notable amenity. The hotel provides both underground and covered parking facilities, ensuring vehicles are kept safe from the elements. Many guests found the parking area to be very comfortable and appreciated the convenience. The hotel even offers valet parking, though some reviews expressed skepticism about its quality. Additionally, the elevator in the parking area adds to the ease of access. For those who prefer not to use their own vehicles, a bus service is available to transport guests to various events, reducing the necessity for personal transportation. However, some guests noted that parking can sometimes be limited or poorly lit. Despite these minor drawbacks, Shahdag Hotel & Spa generally meets guests' needs with its comprehensive parking arrangements.
Shahdag Hotel & Spa emerges as an ideal family destination with an array of amenities and activities tailored to ensure an enjoyable stay for all ages. The hotel offers spacious, clean rooms that comfortably accommodate families, making it particularly suitable for family vacations. The family-friendly atmosphere is enhanced by numerous activities and entertainment options on-site and nearby.
Guests frequently praised the hotel's prime location next to the ski area, providing easy access to various winter sports and activities. In warmer months, guests appreciate the proximity to the summer slide, cable car and gondola rides, which offer scenic views and fun for both adults and children. Additionally, the resort offers enjoyable activities such as quad biking, paragliding, zip lines, go-karts, off-road tours, kayaking and horseback riding, ensuring there's something for everyone.
The facilities include a lovely swimming pool perfect for kids, entertainment places for different age groups, a fantastic kids club and several family-friendly events and activities. Many guests highlighted the safe environment, making it an excellent choice for Gulf families seeking both tranquility and fun.
While the site thrives as a family resort, some pointed out minor areas for improvement, such as the need for additional kid-friendly entertainment and more trained staff in the spa. Nonetheless, the resort's overall appeal and range of outdoor and indoor activities create memorable family trips and make it a place visitors look forward to returning to. The friendly atmosphere and variety of family options ensure that Shahdag Hotel & Spa remains a top choice for family vacations.
Shahdag Hotel & Spa has garnered mixed reviews regarding its star rating, facilities and services. The consensus amongst guests is that while the hotel holds a solid four-star standard, there are aspects that align more closely with five-star expectations, especially when it comes to services and facilities. Many guests highlight the excellent staff and remarkable service with particular mention of helpful individuals at check-in. However, some have noted that the attentiveness of the front desk could be improved.
The facilities at the hotel are frequently praised and are considered top-notch, contributing to a high-level hotel experience. Culinary services at the restaurant, while generally good, can require some patience due to waits for service. Despite some guests expressing opinions that the hotel doesn't fully live up to a five-star rating, others affirm that it provides five-star services and quality.
Overall, Shahdag Hotel & Spa is seen as a worthy destination for those seeking a comfortable stay at a four-star level with several reviewers feeling that it exceeds the typical expectations of its official rating. Whether regarded as a four-star or an aspirational five-star hotel, it is frequently described as wonderful and luxurious, making it an attractive choice for travelers.
The Shahdag Hotel & Spa offers a range of good facilities tailored to business travelers. The hotel is equipped with well-furnished business and conference rooms, creating a professional atmosphere conducive to meetings and conferences. The business center and conference hall provide versatile spaces for events such as webinars and workshops.
Guests appreciated the comprehensive facilities, including a gym and wellness center, highlighting the hotel's ability to cater to both individual business travelers and group events. The reception service is noted for its quick response time and cleanliness, contributing positively to the overall business experience. Despite some remarks about subpar service and Wi-Fi, the hotel's amenities and services generally meet the needs of those on business trips, making it a solid choice for business events and stays.
The indoor pool at Shahdag Hotel & Spa receives considerable praise for its cleanliness, maintenance and amenities. Guests appreciate the large, well-equipped and clean facilities that the indoor pool offers. The spa area, which includes a gym, saunas and a Turkish hammam, is noted as beautiful and spacious, adding to the appeal of the indoor swimming experience. The pool is often described as a peaceful and nice bonus with some guests highlighting its appealing warm temperature and the great services provided in the pool and jacuzzi area.
However, some guests note that the pool depths might not be suitable for children and that certain features like the hydro massage were not fully functional. Despite these minor limitations, the indoor pool remains a popular highlight due to its open, clean state and the panoramic mountain views visible through the facility's windows, even though some found the windows to be dirty, detracting from the overall experience. Overall, the indoor pool is a significant positive aspect of Shahdag Hotel & Spa, contributing to a relaxing and enjoyable stay.
Shahdag Hotel & Spa is highlighted as an ideal romantic escape with a great atmosphere, providing a cozy getaway from the city. Many guests appreciate the wonderful experience and the special amenities tailored for honeymooners, including a VIP spa for couples and a two-person sauna.
Several reviews mention the well-decorated honeymoon rooms and the personal touches, such as leaving a honeymoon cake, adding to the romantic honeymoon vibe. The cleanliness of the rooms specifically prepared for honeymoon stays also garners positive feedback.
While there was an instance where honeymoon preparations were not done as requested, many guests still find the efforts in creating a memorable honeymoon experience commendable.
Shahdag Hotel & Spa creates a romantic retreat that is ideal for couples seeking both relaxation and picturesque scenery. Situated in a perfect location, the hotel offers a peaceful and tranquil environment with stunning views that are especially breathtaking from the balconies. The mountain vistas provide not only an amazing stargazing experience but also a beautiful backdrop for romantic walks and moments together.
The hotel is known for its well-maintained romantic atmosphere, making it a top choice for newlyweds and couples celebrating special occasions. Honeymoon rooms and decor tailored to special moments contribute to creating an unforgettable experience. The ambiance is calm and serene, offering a place to truly relax and clear your mind.
With its excellent location, great for a two-day relaxation trip or a quiet romantic getaway, Shahdag Hotel & Spa stands out as a special place full of beauty and tranquility. The perfect combination of romantic mountain views and a quiet setting makes it an ideal destination for a romantic trip with a loved one. This hotel consistently garners high recommendations for its romantic ambiance and special offerings catered to couples.
Location Show Map
Location
The hotel’s proximity to a wide array of outdoor activities is another major highlight. Ski enthusiasts appreciate the ski-in/ski-out access, allowing for immediate entry to the slopes and ski lifts directly from the hotel. Additionally, it's conveniently close to the ski school, rental shops and various summer activities like the roller coaster, cable cars and slides, making it perfect for family vacations year-round.
The location on top of the mountain offers a peaceful and unique atmosphere, perfect for escaping the hustle and bustle of city life. With plenty of nearby recreational options, including paragliding, trekking and children’s games, guests find it easy to keep entertained and explore the stunning surroundings.
The hotel itself is described as beautiful, clean and offering a range of excellent facilities, including a highly-praised spa and well-maintained rooms. The combination of its prime location, excellent views and direct access to numerous activities makes Shahdag Hotel & Spa a top choice for visitors seeking both adventure and relaxation in a picturesque mountain setting.
Breakfast
However, some guests have noted that the breakfast selection could use more variety, particularly in terms of vegetarian and specific dietary options like those preferred by Indian vegetarians. Despite this, the overall impression remains positive with many highlighting the luxurious feel of the breakfast service.
The staff at breakfast receive mixed reviews with some guests finding them friendly and helpful, while others suggest the need for more cooperation and attentiveness. Nonetheless, the diverse and delicious breakfast offerings make it a standout feature of the hotel, ensuring visitors have a fulfilling start to their day amidst beautiful surroundings.
Dinner
However, there are noteworthy downsides cited by visitors. The menu choices are often described as limited with some guests finding the portion sizes to be too small and the overall value for money unsatisfactory. Complaints about the high prices are common with several reviewers noting that the cost is steep compared to similar resorts in other countries. There's also frustration about the mediocre quality of food at times and the disappointment with limited and repetitive menu options, particularly for lunch and dinner.
Despite these mixed reviews, the ambiance of dining with magnificent mountain views tends to leave a positive overall impression on guests. Those looking for reliable, tasty food around the clock will find the hotel's restaurants fulfilling, though possibly expensive with some room for improvement in menu variety and portion sizes.
Rooms
The room amenities are comprehensive, including items such as kettles, capsule coffee machines and toiletries, ensuring that guests have what they need for a comfortable stay. Numerous reviews highlight the fantastic mountain views from the rooms, especially those with balconies, offering a picturesque experience.
However, some guests note occasional maintenance issues like room temperature control and broken amenities. Blackout curtains might be necessary for those sensitive to light, as some rooms do not fully block out the sunlight. Room service generally receives high marks, but there have been occasional lapses in daily cleaning and thoroughness.
Overall, the blend of spacious, well-maintained rooms and the breathtaking natural surroundings positions Shahdag Hotel & Spa as a great destination for relaxation and enjoyment. The positive aspect of room size, cleanliness and views significantly outweighs the few issues, making this hotel a commendable choice for a delightful getaway.
Beds
However, there are notable criticisms. Some guests find the pillows and mattresses uncomfortable with specific mentions of beds being too soft or the beddings showing signs of wear and uncleanliness. A few reviews highlight concerns over old or stained linens and the need for better cleaning. Some guests mention a preference for more twin beds instead of queens for added convenience.
In summary, while many find the beds in Shahdag Hotel & Spa to be quite comfortable and contributing to a positive stay, there are areas for improvement concerning pillow comfort, bedding cleanliness and furniture updates to ensure a consistently pleasant experience for all guests.
Cleanliness
However, there are instances where cleanliness standards fall short, especially concerning room carpets, bed linens and occasional neglect in housekeeping services. Some reviews point out that specific areas, such as terraces and electric kettles, could benefit from more thorough cleaning. Additionally, issues like blocked sinks, worn-out furnishings and the presence of insects have been mentioned, indicating areas for improvement.
Despite these occasional setbacks, the majority of guests find the hotel clean and well-maintained, appreciating the peaceful environment and the courteous staff who respect privacy and respond promptly to cleaning requests. For travelers seeking a clean and relaxing retreat, Shahdag Hotel & Spa remains a solid choice, backed by numerous positive accounts of its overall cleanliness and hospitality.
Staff
The team's friendliness and readiness to assist with any needs make the stay particularly comfortable with special mentions throughout for their courteous, supportive and responsive demeanor. Many guests have appreciated the great hospitality with organized and supportive service being a recurrent highlight. The housekeeping service is prompt, adding to the overall pleasant hotel experience.
Several individual staff members receive notable praise: Kamila for her exceptional assistance, Elmira for her amazing service and Rashid from the breakfast team for his professionalism. The front office, restaurant and valet staff are consistently mentioned for their cooperative and polite service.
However, while the general sentiment towards the staff is positive, some guests have experienced less favorable interactions. There are mentions of certain staff members being unresponsive, rude or lacking professionalism. There's also a noted need for better English communication skills among some employees and improved service attitudes in specific areas like the SPA and room service.
Despite these occasional criticisms, Shahdag Hotel & Spa's staff overall leaves a strong impression of warmth, efficiency and dedication to guest satisfaction, making it a notable choice for a memorable stay.
Wi-Fi
Spa
The massage services receive high marks with many noting the massages were wonderful and the specialists first-class. The Moroccan bath and sauna are particularly highlighted among the offered treatments. Despite the high cost of spa services and a note that availability can be an issue due to high demand, many guests regard the spa experience as amazing and thoroughly enjoyable.
The spa area is expansive and well-maintained, featuring facilities that allow one to relax in luxury. Guests appreciate the ability to access the spa in their bathrobes and have commended the variety of entertaining activities available within the spa area. There are mentions of exquisite views from the spa, adding to the relaxing atmosphere.
However, there are a few remarks regarding the high prices of services and specific concerns such as temperature inconsistencies and a need for more privacy in the women's spa area. Despite these minor issues, the generally positive reception of the spa services, facilities and staff underscore its status as a highlight of the hotel.
In addition to the spa, the hotel offers a gym, pool and a wide range of food options, contributing to an overall upscale and unique guest experience. The combination of enchanting natural surroundings with comprehensive, high-quality services makes Shahdag Hotel & Spa a destination worth considering for travelers seeking relaxation and luxury.
Pool
Heated pools and a heated outdoor pool increase comfort during cooler weather. Many visitors appreciated that pool access is included in the accommodation price, finding this to be a valuable addition to their stay.
The pool area includes a variety of amenities such as a sauna, a Turkish hamam and a jacuzzi, although the latter is not free of charge. Views from the pool area are described as beautiful, enhancing the overall swimming experience.
However, some concerns were noted, including occasional hygiene issues and the presence of insects and hair in the pool area. The pool can be crowded with children at times, leading to noise and a less peaceful experience for some guests.
Overall, the pool facilities at Shahdag Hotel & Spa are praised for their size, warmth and cleanliness, despite a few areas needing attention.
Parking
Family
Guests frequently praised the hotel's prime location next to the ski area, providing easy access to various winter sports and activities. In warmer months, guests appreciate the proximity to the summer slide, cable car and gondola rides, which offer scenic views and fun for both adults and children. Additionally, the resort offers enjoyable activities such as quad biking, paragliding, zip lines, go-karts, off-road tours, kayaking and horseback riding, ensuring there's something for everyone.
The facilities include a lovely swimming pool perfect for kids, entertainment places for different age groups, a fantastic kids club and several family-friendly events and activities. Many guests highlighted the safe environment, making it an excellent choice for Gulf families seeking both tranquility and fun.
While the site thrives as a family resort, some pointed out minor areas for improvement, such as the need for additional kid-friendly entertainment and more trained staff in the spa. Nonetheless, the resort's overall appeal and range of outdoor and indoor activities create memorable family trips and make it a place visitors look forward to returning to. The friendly atmosphere and variety of family options ensure that Shahdag Hotel & Spa remains a top choice for family vacations.
4 Star
The facilities at the hotel are frequently praised and are considered top-notch, contributing to a high-level hotel experience. Culinary services at the restaurant, while generally good, can require some patience due to waits for service. Despite some guests expressing opinions that the hotel doesn't fully live up to a five-star rating, others affirm that it provides five-star services and quality.
Overall, Shahdag Hotel & Spa is seen as a worthy destination for those seeking a comfortable stay at a four-star level with several reviewers feeling that it exceeds the typical expectations of its official rating. Whether regarded as a four-star or an aspirational five-star hotel, it is frequently described as wonderful and luxurious, making it an attractive choice for travelers.
Business
Guests appreciated the comprehensive facilities, including a gym and wellness center, highlighting the hotel's ability to cater to both individual business travelers and group events. The reception service is noted for its quick response time and cleanliness, contributing positively to the overall business experience. Despite some remarks about subpar service and Wi-Fi, the hotel's amenities and services generally meet the needs of those on business trips, making it a solid choice for business events and stays.
Indoor Pool
However, some guests note that the pool depths might not be suitable for children and that certain features like the hydro massage were not fully functional. Despite these minor limitations, the indoor pool remains a popular highlight due to its open, clean state and the panoramic mountain views visible through the facility's windows, even though some found the windows to be dirty, detracting from the overall experience. Overall, the indoor pool is a significant positive aspect of Shahdag Hotel & Spa, contributing to a relaxing and enjoyable stay.
Honeymoon
Several reviews mention the well-decorated honeymoon rooms and the personal touches, such as leaving a honeymoon cake, adding to the romantic honeymoon vibe. The cleanliness of the rooms specifically prepared for honeymoon stays also garners positive feedback.
While there was an instance where honeymoon preparations were not done as requested, many guests still find the efforts in creating a memorable honeymoon experience commendable.
Romantic
The hotel is known for its well-maintained romantic atmosphere, making it a top choice for newlyweds and couples celebrating special occasions. Honeymoon rooms and decor tailored to special moments contribute to creating an unforgettable experience. The ambiance is calm and serene, offering a place to truly relax and clear your mind.
With its excellent location, great for a two-day relaxation trip or a quiet romantic getaway, Shahdag Hotel & Spa stands out as a special place full of beauty and tranquility. The perfect combination of romantic mountain views and a quiet setting makes it an ideal destination for a romantic trip with a loved one. This hotel consistently garners high recommendations for its romantic ambiance and special offerings catered to couples.
Yes, Shahdag Hotel & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Shahdag Hotel & Spa.
No, Shahdag Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Shahdag Hotel & Spa.
Yes, Shahdag Hotel & Spa has a gym.
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