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Summary of reviewsPousada Cipó Prata receives high praise for its convenient location in Serra do Cipó, offering easy access to the region's natural attractions and local dining options. Guests appreciate the tranquility despite its proximity to the road, and the delightful green surroundings enhance the charming and cozy atmosphere. The well-maintained accommodations, paired with amenities like pools and a spa, further contribute to a restful retreat.
The breakfast experience is generally well-received, with many guests enjoying the varied and fresh options that add to a relaxing stay. While some guests wish for more variety or earlier serving times, the overall feedback underscores the quality of the offerings.
Rooms at the inn are spacious and designed with comfort in mind, featuring high-quality beds and amenities like TVs and hot tubs in select rooms. Cleanliness is lauded, although there are observations of occasional upkeep issues, such as room dust and pool maintenance concerns. Nonetheless, these do not significantly detract from the overall positive experience.
Staff at Pousada Cipó Prata are recognized for their friendliness and exceptional service, with particular mention of individuals who enhance the guest experience. Despite some instances of understaffing, the attentive service is repeatedly highlighted.
The pool facilities, including heated options, are enjoyed by many visitors, though some express a desire for extended hours and better maintenance. While the Wi-Fi signal is noted as unreliable, this is offset by the inn's many other appealing features.
Overall, Pousada Cipó Prata is celebrated for its relaxing environment, attentive service, and noteworthy accommodations, offering a memorable stay for travelers seeking both comfort and proximity to nature. Show more
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Inn Taking Steps Towards Sustainability
This inn utilizes renewable energy sources like solar radiation. It also implements eco-friendly practices such as using windows that block heat/cold, toilet paper made of non-chlorine bleached paper with an eco-label, recycling bins in guest rooms, and performs energy audits regularly.
Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?
Solar radiation
What makes your hotel/accommodation eco-friendly?
Windows that block heat/cold (i.e. triple-glazed windows)
Toilet paper made of non-chlorine bleached paper or awarded with an eco-label
Recycling bins in guest rooms
An energy audit is carried out at least once every five years
Answers last updated by Pousada Cipó Prata
Inn with Swimming Pool
This family-friendly pousada features an outdoor pool, an indoor pool, and a hot tub. It also provides complimentary wireless internet access, an arcade/game room, and a television in a common area.
Heated Pool Indoor Pool Outdoor Pool
Number of pools2
Pool 1 information:
Location of the pool:Outdoor pool
Is it a pool of special type?
Heated pool
Pool surface size:52
Pool minimum depth:1,5 m
Pool maximum depth:1,70 m
Pool maximum length:3 m
When is the pool open?All year
Opening hours:09:00 - 20:00
The pool also has:
Jacuzzi / Hot tub / Bubbling whirlpool
Waterfall
Around the pool, there are also available:
Showers
WC
Towels
Sunbeds
Spa facilities
Sauna
The water of the pool is sanitized using:
Chlorine
Minerals
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Provides free parking and complimentary breakfast. It has a pool and spa facilities, enhancing the overall experience for guests with vehicles.
Location of parking spaces:
Outdoors, not covered (inside the premises).
Cost of parking:Free
Answers last updated by Pousada Cipó Prata
Accessible Inn
This inn provides detailed accessibility features including a wheelchair-accessible bathroom dressing table, wheelchair-accessible path of travel, low-height worktop and sink, and smooth flooring in the rooms.
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Standard
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Standard
Are wheelchairs offered to guests who do not come with their own?Νο
The pousada is tagged as small and is a popular option. It provides a cozy and intimate ambiance, perfect for a relaxing getaway.
Inn with Heated Pool
This inn is listed by a travel site as having a heated pool. Specific details about the heated pool facilities are not available in the provided information.
Inn with Rooms With Jacuzzi / Hot-tub
Inn for Adults Only
Inn where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes Vaccine card
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 72 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 70% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Brazilian Luxury Travel Association (BLTA) protocol
Conscious Mines
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: March, 03 2021
ApartmentThis apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with garden views, this apartment also offers air conditioning and a flat-screen TV with cable channels. The unit has 2 beds.
King Room with Spa BathGuests will have a special experience as this double room provides a hot tub. The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Superior ApartmentThe air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a bidet. This apartment has a minibar, a dressing room, a flat-screen TV with cable channels and a patio. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
Pousada Cipó Prata is consistently praised for its excellent location in Serra do Cipó, offering guests convenient access to the area's attractions. Situated close to the center, it provides easy access to a variety of dining options, including restaurants, snack bars, and cafes. The inn is especially noted for its proximity to natural wonders like the Véu da Noiva waterfall, enhancing its appeal to nature lovers. Despite its closeness to the road, guests appreciate the tranquility and peacefulness of the setting, making it ideal for relaxation. The serene environment is complemented by a charming and cozy atmosphere, with beautifully maintained accommodations and a pleasant green area. Visitors also enjoy amenities such as pools, a spa, and a varied breakfast spread, making their stay both comfortable and enjoyable. The inn’s location, combined with its excellent facilities, successfully creates a restful retreat for those looking to escape the hustle and bustle.
Breakfast
The breakfast experience at Pousada Cipó Prata generally garners positive reviews from guests, though opinions vary. Many guests appreciate the breakfast as plentiful and delicious, with a diverse array of fresh options that cater to different tastes. The breakfast is often described as a highlight, contributing to a relaxing and enjoyable stay. Guests frequently mention that the breakfast is satisfying and very well-served, with a variety of fresh and tasty selections being a noteworthy feature.
Despite these praises, some guests feel the breakfast offerings are simpler than expected, or lacking in variety compared to other similarly-priced inns. A few reviews mention issues such as the occasional presence of stale food or an insufficient range of choices. The timing of breakfast service, which starts at 8 am, is not ideal for those aiming to begin early morning hikes, prompting some guests to wish for an earlier start.
Overall, the positive remarks about the breakfast at Pousada Cipó Prata underscore its quality and contribution to a pleasant stay, albeit with minor suggestions for improvement from certain guests.
Rooms
Nestled away as a perfect retreat from the routine, Pousada Cipó Prata impresses with its accommodation facilities. Guests consistently praise the generous space provided in the rooms and chalets, showcasing a design that allows for both comfort and relaxation. The rooms are noted for their excellent quality beds, contributing to a restful stay. Cleanliness is a standout characteristic, as the inn is described as spotless and incredibly well maintained.
Many reviews highlight the remarkable comfort found in the rooms, which are complemented by peaceful surroundings to ensure a serene experience. The inclusion of amenities such as TVs, air conditioning, and hot tubs in deluxe rooms further enhances guest satisfaction. Facilities such as bathtubs are particularly appreciated, offering an added luxury to the accommodations.
While the bathroom shower experienced some issues according to some guests, this does not overshadow the overall enjoyment found in the spacious and well-appointed rooms. The attentive staff add to the positive atmosphere, ensuring that visitors feel right at home. With magnificent facilities and a delicious breakfast, Pousada Cipó Prata stands out as a beautiful and cozy destination for travelers seeking relaxation and comfort.
Beds
Pousada Cipó Prata offers guests a comfortable stay with large, cozy rooms and bedding that is both clean and fragrant. Despite a few mentions of firm mattresses, many guests appreciate the overall quality and comfort of the beds, describing them as beautiful and very comfortable. The air conditioning enhances the comfort level of the rooms. Additionally, the presence of an excellent, spacious hot tub adds an extra layer of relaxation to the experience. While there was a mention of a broken bed, this appears to be an isolated issue amid generally positive feedback about the accommodations.
Cleanliness
Pousada Cipó Prata offers a mixed experience when it comes to cleanliness, as reflected in guest reviews. On the positive side, many visitors praise the inn for its delightful and impeccable cleanliness in general areas, noting clean and comfortable rooms that are both airy and fresh. Guests appreciate the fragrant and well-kept environment, and the facility’s overall organization is often highlighted. The location is considered advantageous, complementing the pleasant surroundings.
However, there are notable concerns that impact the overall impression. Some rooms, although generally clean, have areas where dirt accumulates if furniture is moved. Several reviews mention issues with the pools and spa, particularly regarding inadequate cleanliness and maintenance, with reports of dirty water and early closing times. Additional grievances include bad odors in some bathrooms, stemming from mold or sewage issues, and a lack of attention to detail, such as unchanged bed linens and issues with the Wi-Fi connectivity. Despite these shortcomings, the inn's staff generally receive positive remarks for their service, with breakfast being a favorable aspect for some guests. This mixed feedback suggests that while Pousada Cipó Prata has potential, improvements in some areas could significantly enhance the overall guest experience.
Staff
Pousada Cipó Prata boasts a highly regarded staff known for their friendliness, attentiveness, and exceptional service. Guests frequently highlight the warm and welcoming nature of their experience, often noting the polite and helpful demeanor of the team. Standout mentions include Walter and front-desk savior Raissa, both of whom have been praised for their excellent customer service and polite interactions. Fernando and his partner are recognized for their remarkable skills in ensuring guest satisfaction. While there are occasional mentions of understaffing and unavailability at the reception, the overall impression of the staff is positive, with many guests appreciating the attentive and impeccable service they received throughout their stay.
Wi-Fi
'Pousada Cipó Prata' serves as an appealing destination for travelers seeking a memorable stay. However, potential visitors should note that despite the various positive aspects highlighted by guests, the Wi-Fi service falls short of expectations. Many reviews point out the internet signal struggles to reach the rooms and tends to drop frequently. Although the internet speed is commendable when available, its reliability remains inconsistent. Additionally, there are mentions of discrepancies related to TV services, with some guests experiencing limited access to advertised cable channels. While 'Pousada Cipó Prata' excels in other facets, improvements in Wi-Fi and television services would elevate the overall guest experience.
Pool
Pousada Cipó Prata boasts a range of pool options to cater to different preferences, featuring two heated pools and an air-conditioned indoor pool, although the latter is not heated. Guests generally appreciate the pleasant temperature of the main pool and highlight the spa's well-heated pool as a noteworthy amenity. The outdoor pool also garners positive mentions as a great spot for relaxation. However, some guests express dissatisfaction with the pool's operating hours, which they feel close too early. Additionally, there are concerns regarding the concentration of chlorine in the pool water, along with a need for more frequent cleaning of pool facilities. Despite these minor drawbacks, the well-organized layout of the inn and the convenience of the parking enhance the overall experience for visitors.
Rooms with Jacuzzi / Hot-Tub
Travelers to Pousada Cipó Prata frequently express positive opinions about the accommodations featuring a hot tub. Many guests appreciate the presence of a hot tub within their rooms, noting it as a standout feature that contributed to a pleasant stay. Some reviews highlight the hot tub's excellence and great condition, enhancing the overall comfort of the experience.
Additionally, there is a shared jacuzzi available for guests, though its size could be improved according to some. While it serves as the spa facility mentioned in the pousada's advertisements, it has received mixed reactions, with concerns about odors when the pump is activated. Despite this, guests generally find the hot tub delightful, with some mentioning minor issues like mold smell, but overall, the hot tub is considered a wonderful amenity that enhances the stay at Pousada Cipó Prata.
Yes, Pousada Cipó Prata has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Pousada Cipó Prata.
No, Pousada Cipó Prata doesn't allow dogs.
Yes, parking facilities are available at Pousada Cipó Prata. For more information, read the answers to the Parking questionnaire