4-Star HotelThis Alpine-style hotel overlooks the Garonne River and features a spa and luxurious rooms with rustic décor and beamed ceilings. It has a great location and is known for its cleanliness and helpful staff. The hotel also offers a very good breakfast.
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Summary of reviews related to the '4 Star' categoryHotel Spa Acevi Val d’Aran is a 4-star hotel that evokes mixed reactions regarding its rating and facilities. Some guests find the hotel adequate to its four-star branding, but numerous reviews indicate that it falls short of expectations for this category. Common criticisms highlight that the room sizes are too small, beds are uncomfortable and the overall quality doesn’t meet the expected standard of a 4-star accommodation. There are mentions that the property feels old and poorly maintained, requiring significant renovations to justify its rating.
Many guests noted that certain amenities, especially the spa, come with an additional charge of 25.00 EUR, which was seen as excessive for a four-star hotel. Instances of subpar service and lackluster staff attention were cited as further detractions from the hotel's claimed rating. The breakfast provided was considered inadequate for the caliber anticipated in such an establishment.
Overall, while the hotel does provide basic lodging and some amenities expected of a four-star establishment, it seems to fall short on multiple fronts according to guest reviews. Concerns about service quality, room conditions and additional charges for facilities suggest that it might be more accurately classified as a three-star hotel.
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