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Summary of reviewsThe Holiday Inn - Salem by IHG generally receives positive reviews, with guests particularly mentioning its strategic and convenient location. Easily accessible from major freeways and close to a wide selection of restaurants and stores, this hotel provides a comfortable and appealing environment for both business and leisure travelers. The property's recent remodel has enhanced its attractiveness, offering modern and tastefully decorated rooms with comfortable beds.
Breakfast at the hotel is well-regarded for its quality, with some guests noting it as one of the best they've had at a hotel. The staff at the onsite restaurant enhance the dining experience with their friendliness and accommodating service. Despite some concerns over the cost due to the absence of complimentary breakfast, those who choose to indulge find it satisfactory.
Dining at the hotel's onsite restaurant offers a mixed experience. While some guests enjoy the food and quiet atmosphere, opinions on value for money and quality vary. Nonetheless, the presence of a dining option within the hotel is a favorable feature for many guests.
The rooms are praised for their cleanliness, comfort, and modern amenities. Guests enjoy well-lit spaces with easy access to USB and electrical outlets, and the hotel's gym and warm pool add to the relaxing experience. However, some feedback indicates that room sizes can be compact, with occasional odors suggesting a need for consistency in room updates.
Cleanliness throughout the hotel is generally impressive, with guests appreciating the high standards maintained in both rooms and common areas. While there are occasional minor issues, the overall assessment of the property's tidiness is positive.
The hotel staff contribute significantly to the pleasant experience at Holiday Inn - Salem by IHG. Guests consistently report a welcoming and friendly atmosphere, noting the helpfulness of the maintenance, front desk, and restaurant staff. The staff’s courteousness, even during busy times, and the well-prepared breakfast are frequently highlighted as aspects that enhance the stay.
The hotel's beds receive high praise for their comfort, with many guests citing them as a key factor in their restful sleep. Although a few guests find them too firm or mention issues with accessibility features, the majority consider the king-size beds particularly comfortable, making for an excellent night's rest.
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