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Summary of reviewsThe 'PLAZA Premium Schwerin Sure Hotel Collection by Best Western' is ideally located for visitors wanting to explore the charming city of Schwerin. Situated just a short stroll from the old town and a 10-minute walk to the city center, the hotel provides easy access to key attractions like the stunning castle and historical architecture. This convenient positioning is especially attractive for those exploring the city by foot or bicycle.
Guests frequently praise the hotel’s spacious and modern rooms, which come complete with cozy furnishings, luxurious bathrooms and amenities such as refrigerators and air conditioning. Many rooms also offer picturesque views of the lake, enhancing the overall stay experience. Despite the restaurant needing some improvements, the proximity to city attractions and the serene atmosphere make it an appealing choice for leisure trips or city escapes.
The breakfast service at the hotel receives mixed reviews. While many guests commend the extensive selection and quality of the offerings, including delightful rolls and beverage options, there are concerns about organization and value. Some guests found the €17 price per person too high, especially considering issues like insufficient replenishment and variety.
The hotel excels in room quality and comfort. Modern, stylish furnishings and pillow-top beds contribute to a restful sleep. Guests appreciate the cleanliness and recently renovated appearance of the rooms, complete with large bathrooms and convenient amenities like well-equipped kitchens. However, there have been occasional remarks about lapses in cleanliness in some areas of the hotel.
The staff at the hotel are widely praised for their friendliness, helpfulness and attentiveness. Guests consistently highlight positive interactions with the reception and restaurant staff, noting their readiness to assist and accommodate various needs. Despite isolated mentions of the staff appearing overwhelmed at times, the overall sentiment is one of satisfaction with the courteous service provided.
Parking at the hotel is convenient with an underground garage available for €11.50 per day. The spacious and accessible garage is particularly appreciated by guests with larger cars, even though it can be a bit narrow.
Overall, the PLAZA Premium Schwerin Sure Hotel Collection by Best Western is recognized for its ideal location, comfortable rooms and friendly staff. While there are areas for improvement, particularly in breakfast service and overall service standards, it remains a strong choice for visitors exploring Schwerin. Show more
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Categories
Family Friendly Hotel
This hotel offers various amenities suitable for families. It is well-equipped to cater to the needs of both adults and children, ensuring a comfortable and convenient experience.
Business Hotel
The hotel offers a business center and meeting facilities suitable for business travelers. It is located near Schwerin Castle and provides comfortable accommodations for both work and relaxation.
Hotel with Parking
The Plaza Premium Schwerin provides direct access to an underground parking garage. It is conveniently located near Schwerin Mitte station, making it easily accessible for those arriving by train as well.
Accessible Hotel
This property is identified as a 'barrier-free hotel' and features at least one dedicated wheelchair-accessible room.
4-Star Hotel
This 4-star hotel offers well-equipped rooms and is located on the banks of the Ostorfer See lake. Guests can enjoy Austrian cuisine and have easy access to Schwerin's historical quarter, which is a 20-minute walk away.
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Room Types
Standard Room with Two Single Beds - Lake SideFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 2 beds.
Comfort Room with Two Single Beds - Lake SideFeaturing free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The triple room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 2 beds.
Premium Room with Two Single Beds and Sofa BedFeaturing free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 3 beds.
Premium Room with Two Single Beds and Sofa Bed - Lake SideOffering free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The family room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit has 3 beds.
Standard Twin Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.
Comfort Twin RoomProviding free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Comfort Plus Twin Room with Sofa BedFeaturing free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 3 beds.
Junior Suite on Lake Side with Sofa BedThis air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a patio.
Guest Reviews
8.2
Very Good
Location
Located in an ideal spot for exploring Schwerin, the PLAZA Premium Schwerin Sure Hotel Collection by Best Western offers a convenient base for visitors. It's just a short stroll from the charming old town and a mere 10-minute walk to the vibrant city center, making it easy to access the main attractions. For those interested in history and architecture, the stunning castle and beautiful old town are both within a 15 to 20-minute walk or a quick ride on public transport. The hotel's central position is particularly appealing for cycling tourists and anyone looking to explore the city on foot.
Guests appreciate the spacious and modern rooms, complete with cozy furnishings, luxurious bathrooms and amenities like refrigerators and air conditioning. Additionally, several rooms offer lovely views of the lake, enhancing the overall experience. While the hotel's restaurant might need some improvement, the proximity to various city attractions and its serene atmosphere make it a strong choice for a city trip. Whether for a leisurely vacation or a brief city escape, the location and comfort of this hotel offer an excellent starting point for discovering the highlights of Schwerin.
Breakfast
The breakfast experience at PLAZA Premium Schwerin Sure Hotel Collection by Best Western receives mixed feedback from guests. On the positive side, many reviewers appreciated the breakfast's extensive selection, describing it as rich, plentiful and delicious with something to suit every taste. The quality of the rolls and the included beverage options, such as the two coffee machines, were highlighted as commendable features. Several guests also praised the overall quality and variety, noting that the breakfast met standard expectations for a good hotel.
However, there were recurring concerns about the organization and value of the breakfast. Some guests found the breakfast buffet not well-replenished, requiring them to request more items. The breakfast offering, priced at €17 per person, was criticized by several reviewers as too expensive relative to its quality and variety. There were mentions of insufficient freshness and a lack of exclusivity, which did not align with the perceived standard of a 4-star hotel. Additionally, some guests felt the selection fell short and left much to be desired.
Lastly, while the positive experiences highlighted the courteous and conscientious demeanor of the staff during breakfast, the overall consensus suggests that improvements in replenishment and variety, along with a reassessment of pricing, could enhance the breakfast experience at the hotel.
Rooms
The rooms at PLAZA Premium Schwerin Sure Hotel Collection by Best Western have consistently impressed guests with their quality and comfort. Highlights include modern, stylish furnishings and spacious interiors that often offer stunning views of the lake. Many guests noted the luxurious, pillow-top beds that contributed to a restful sleep. The rooms are praised for their cleanliness and newly renovated appearance, meeting a high hotel standard. Amenities such as well-equipped kitchens and modern interiors add an extra layer of convenience and comfort. Visitors also appreciated the large bathrooms and overall design, making their stay feel cozy and comfortable. Some rooms even come with added perks like a locked bike cellar with charging options. Overall, the rooms are a blend of modern luxury and functionality, providing excellent value for money.
Beds
The beds at PLAZA Premium Schwerin Sure Hotel Collection by Best Western receive high marks for their comfort and quality. Guests frequently highlighted the pillow-top beds and very comfortable mattresses. Many appreciated the large rooms that come with these plush beds. Descriptions such as super soft mattresses and top-notch pillows were common, contributing to a good night's sleep. Box spring beds also added to the overall restful experience. However, a minority of guests found the beds a bit too soft for their liking and some mentioned that the mattress of the sofa bed or the main bed wasn't up to their standards. Nonetheless, the consensus is that the beds are generally very comfortable and conducive to a peaceful stay.
Cleanliness
PLAZA Premium Schwerin Sure Hotel Collection by Best Western has garnered mixed feedback regarding cleanliness from its guests. Many reviews highlight that rooms are clean, well-maintained and comfortably furnished with guests appreciating the modern and renovated accommodations. Phrases such as very clean, fresh and absolutely clean bathroom are recurrent, indicating a general trend of satisfaction when it comes to room hygiene.
However, not all experiences align with this positive outlook. Some guests have pointed out lapses in cleanliness, including dusty spots, dirty floors and unpleasant odors in the bathrooms. Issues like poor cleaning and insufficient restocking due to limited staff were also noted. While the hotel's communal areas, including the dining space, received critique for not meeting cleanliness expectations, the overall sentiment remains that the hotel offers good and clean accommodations with spacious, well-designed rooms that enhance the guest experience.
Staff
The PLAZA Premium Schwerin Sure Hotel Collection by Best Western boasts a highly praised staff, recognized for their friendliness, helpfulness and attentiveness. Guests consistently describe their interactions with the hotel personnel as positive, highlighting their readiness to assist and accommodate various needs. The competence of the reception staff particularly stands out with mentions of their contribution to enhancing guests' overall stay. Moreover, guests appreciated the courteous service across different areas of the hotel, including the restaurant, where the staff maintained a high level of attentiveness. Despite isolated mentions of the staff feeling overwhelmed, the prevailing sentiment is one of satisfaction with the very friendly and accommodating nature of the hotel team.
Parking
The 'PLAZA Premium Schwerin Sure Hotel Collection by Best Western' offers convenient and practical parking options in its underground garage. While the parking fees are separate at €11.50 per day, guests have found the garage spacious and accessible, particularly on weekends when it tends to be emptier. Despite being a bit narrow, larger cars manage well and the parking experience is generally positive. The garage’s affordability and convenience are noted advantages, making it a suitable choice for guests driving to the hotel.
4 Star
PLAZA Premium Schwerin Sure Hotel Collection by Best Western, a four-star establishment, has garnered mixed reviews with a notable emphasis on certain shortcomings. Guests have predominantly expressed dissatisfaction with the breakfast offerings, indicating that it fell short of the expectations for a hotel of this caliber. Remarks consistently pointed out that the breakfast was not on par with what one would anticipate from a four-star rating, often describing it as basic or disappointing.
Additionally, service quality has been called into question with specific comments suggesting that the conduct of some staff members was inappropriate and not befitting a premium hotel. Another area of concern mentioned by guests was the bar facility, which was not available as expected for a hotel in this category, leading to overall disappointment with the premium promise of the property.
Despite these criticisms, there were no specific references to other four-star-related aspects, suggesting that the main areas of improvement are in the breakfast service and overall service standards.
No, PLAZA Premium Schwerin Sure Hotel Collection by Best Western doesn't have any pool.
No, a spa isn't available at PLAZA Premium Schwerin Sure Hotel Collection by Best Western.
Yes, PLAZA Premium Schwerin Sure Hotel Collection by Best Western welcomes dogs.
Yes, parking facilities are available at PLAZA Premium Schwerin Sure Hotel Collection by Best Western.
No, PLAZA Premium Schwerin Sure Hotel Collection by Best Western doesn't have a gym.