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Summary of reviewsHoliday Inn Express Boston - Saugus by IHG is well-regarded by guests for offering a practical, comfortable, and welcoming experience. Situated conveniently near Logan Airport, downtown Boston, and Salem, the hotel serves as an ideal base for travelers wishing to explore the region. It is strategically located along a freeway, making it easy to reach by car, with ample free parking. Although public transportation options are limited, this hotel offers a respite from busy downtown Boston while ensuring access to the area's attractions and amenities.
A standout feature is the hotel's breakfast, which is often lauded for its variety and quality. The generous buffet caters to diverse preferences, offering both hot and cold options, and is frequently praised as one of the best hotel breakfasts encountered by travelers. The friendly staff enhances this positive experience, contributing to the overall value for money provided.
Guests consistently commend Holiday Inn Express Boston - Saugus for its clean and comfortable rooms, with modern design complementing spaciousness and a quiet atmosphere conducive to rest. Beds and pillows are notably comfortable, allowing for a peaceful night's sleep. Impeccable cleanliness, both in rooms and shared spaces, is a hallmark of this hotel, appreciated by guests seeking a tidy and tranquil stay.
The staff receives high praise for their friendliness and attentiveness, often exceeding expectations and leaving a lasting impression on visitors. Their professionalism and efficiency are key in creating a welcoming environment, prompting many guests to consider returning.
Although the parking area can become congested and might be less convenient in terms of proximity to the entrance, the inclusion of free parking remains a beneficial aspect. Overall, the combination of location, cleanliness, excellent breakfast, and exceptional staff service makes Holiday Inn Express Boston - Saugus a reliable choice for travelers seeking comfort, convenience, and value in the Boston area. Show more
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Categories
Business Hotel
This hotel offers 396 square feet of conference space in its meeting rooms, along with a 24-hour business center. Guests have access to free WiFi and business services like printing and shipping.
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Standard RoomThis room features a flat-screen TV with cable channels and a work desk.
Standard King Room with Sofa BedThis room features a flat-screen TV with cable channels and a work desk.
Standard King RoomThis room features a flat-screen TV with cable channels and a work desk.
King Room - Mobility Access/Hearing AccessibleWheelchair accessible
Standard Queen RoomThis room features a flat-screen TV with cable channels and a work desk.
Standard Room with Two Queen BedsThis room features a flat-screen TV with cable channels and a work desk.
King Room with Hearing Accessible Roll In Shower - Non-SmokingThe spacious double room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room offers a safe deposit box, a carpeted floor, heating, as well as a TV. The unit offers 1 bed.
King Room - Hearing AccessibleThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room has a TV, a safe deposit box, a carpeted floor, as well as heating. The unit has 1 bed.
Queen Room with Two Queen Beds - Hearing Accessible/Non-SmokingThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room is fitted with a TV, a safe deposit box, a carpeted floor, as well as heating. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
The Holiday Inn Express Boston - Saugus by IHG offers a location that balances convenience with a touch of isolation. Situated along a freeway, it may not be the most glamorous spot, but it provides easy access to Logan Airport, downtown Boston, and Salem, making it an ideal base for travelers exploring the region. The hotel's proximity to hospitals, a plethora of dining options, grocery stores, and notable sites like the Broken Heart Reserve highlights the practical benefits of staying here.
Travelers appreciate the centralized setting, surrounded by commerce and activities, which ensures there's always something to do nearby. Its position allows guests to escape the hustle and bustle of downtown Boston traffic while still being close enough for a quick and affordable car journey to various points of interest. The hotel itself is noted for cleanliness and a friendly staff, enhancing the overall experience with amenities such as modern rooms, a good breakfast, and helpful features like complimentary toiletries. Despite some challenges with its location on a busy road, the ease of reaching the hotel by car and ample parking make it a convenient option for those navigating the Boston area. While public transportation options are limited, the organized and affordable nature of this hotel makes it a viable choice for travelers seeking practicality and comfort.
Breakfast
The breakfast experience at Holiday Inn Express Boston - Saugus by IHG is frequently highlighted as a standout feature by guests, offering a delightful start to the day. Many guests commend the generous breakfast buffet, noting its ample offerings and great variety, which include both hot and cold options. The breakfast is praised for being abundant and tasty, with numerous choices that cater to different preferences, including options for those avoiding pork. While some reviewers describe it as basic or typical of American hotel chains, they still find it satisfactory, considering it one of the best breakfasts they encountered during their travels. Although a few guests mention a desire for more milk alternatives and healthier choices, the overall consensus is that the breakfast provides excellent value for money. The helpful and friendly staff enhance the dining experience, making it a popular feature of the hotel.
Rooms
Holiday Inn Express Boston - Saugus by IHG consistently receives praise for its clean and comfortable rooms. Guests often highlight the modern design and spaciousness, providing an inviting environment that enhances their stay. Despite the hotel's proximity to a major road, the rooms manage to maintain a quiet atmosphere, allowing for a restful night's sleep. The beds are especially noted for their comfort, contributing significantly to the overall experience.
Visitors appreciate the daily room cleaning service, ensuring that cleanliness standards are upheld throughout their stay. While most reviews focus on the positive aspects such as the well-equipped facilities and friendly staff, there are occasional mentions of rooms not being soundproof enough, which some guests find less than ideal. Nonetheless, the combination of good-sized rooms, modern amenities, and attentive service makes Holiday Inn Express Boston - Saugus a reliable choice for travelers seeking comfort and convenience during their trip.
Beds
The beds at the Holiday Inn Express Boston - Saugus by IHG are frequently praised by guests for their exceptional comfort, with many describing them as some of the most comfortable they have experienced in a hotel. Reviewers consistently highlight the soft beds and pillows, which provide a very comfortable and peaceful sleep. The clean linens and comfy pillows further enhance the overall sleeping experience. Although one guest mentioned that the bed and pillow were not entirely comfortable and there was a note about a sheet stain, the vast majority of the feedback is overwhelmingly positive, portraying a hotel committed to providing exceptional comfort.
Cleanliness
The Holiday Inn Express Boston - Saugus by IHG garners praise for its exceptional cleanliness, often highlighted as a standout feature by guests. Reviewers consistently mention the hotel's spotless environment, describing it as clean, comfortable, and equipped with impeccable beds. Guests frequently note the cleanliness of both rooms and shared spaces like the lobby, emphasizing the attention to detail in maintaining a well-kept facility. The hotel also boasts a peaceful atmosphere complemented by courteous staff, making it a pleasant stay for visitors. Amenities, including a good breakfast and attentive service, further enhance the overall experience. While most amenities receive positive remarks, there are occasional critiques such as discomfort with the shower. Nonetheless, the general consensus reflects satisfaction with the hotel's cleanliness standards, confirming it as a reliable choice for travelers seeking a tidy and tranquil lodging experience.
Staff
The staff at the Holiday Inn Express Boston - Saugus by IHG consistently receives high praise from guests. Descriptions such as super friendly, attentive, and exceptionally helpful frequently appear in reviews, highlighting the staff's commitment to providing a welcoming and supportive environment. Guests appreciate the professionalism and efficiency demonstrated by the team, often noting their positive interactions with front desk personnel who go above and beyond expectations. The staff's genuine courtesy and responsiveness have left a lasting impression, with many visitors expressing a desire to return due in part to their positive experiences with the hotel's employees. The attentiveness and accommodation provided by the staff play a significant role in enhancing the overall stay for guests at this location.
Parking
The Holiday Inn Express Boston - Saugus by IHG offers free parking, which is a definite plus for guests. The parking lot is generally well-lit and considered to provide ample spaces, particularly appreciated for its convenience in accessing the hotel. However, there are occasional challenges: the parking can become congested, especially later in the day, and some guests found it a bit tight. Additionally, the distance from parking spots to the hotel's front entrance can be a drawback for some, making access slightly less convenient. Nevertheless, the inclusion of parking without added costs remains a key positive aspect for those staying at the hotel.
Yes, Holiday Inn Express Boston - Saugus by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express Boston - Saugus by IHG.
No, Holiday Inn Express Boston - Saugus by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Boston - Saugus by IHG.
Yes, Holiday Inn Express Boston - Saugus by IHG has a gym.