North Palace Hotel
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Summary of reviewsNorth Palace Hotel, situated in São Paulo's historical Jacanã neighborhood, excels in offering a strategic and convenient location. Surrounded by essential amenities like a supermarket, pharmacy, bus station and subway station, it provides easy access to downtown, major highways, Tietê bus station, Guarulhos Airport and Tucuruvi Mall. Guests appreciate its clean and spacious rooms, reasonable prices and accommodating service from polite and helpful staff, delivering a commendable cost-benefit ratio.
While breakfast received mixed reviews—praised by some for its taste but noted by others for its limited variety—the dinner service consistently impressed with well-prepared, fresh and tasty dishes delivered directly to rooms. The affordable menu prices enhanced the dining experience despite occasional issues with missing or incorrect orders.
Room quality varied with some guests enjoying the spaciousness and comfort but many pointing out the need for renovations and better maintenance. Cleanliness levels also ranged from satisfactory to poor with recurring complaints about dirty carpets, mold and cigarette odor.
Staff interaction was similarly mixed with many guests praising the friendly and attentive service, especially at reception, contrasted by reports of unprofessional and rude behavior. The free Wi-Fi service often underperformed, frustrating guests with its instability and weak signal.
The hotel excelled in its parking facilities, providing secure, spacious and convenient parking options included in the daily rate. However, the beds and bedding drew significant criticism for being hard, uncomfortable and often unclean, indicating a need for updates and improved housekeeping practices.
Overall, North Palace Hotel offers valuable amenities and a prime location but could benefit from enhancements in cleanliness, room maintenance and guest service to elevate the overall experience.
Categories
While breakfast received mixed reviews—praised by some for its taste but noted by others for its limited variety—the dinner service consistently impressed with well-prepared, fresh and tasty dishes delivered directly to rooms. The affordable menu prices enhanced the dining experience despite occasional issues with missing or incorrect orders.
Room quality varied with some guests enjoying the spaciousness and comfort but many pointing out the need for renovations and better maintenance. Cleanliness levels also ranged from satisfactory to poor with recurring complaints about dirty carpets, mold and cigarette odor.
Staff interaction was similarly mixed with many guests praising the friendly and attentive service, especially at reception, contrasted by reports of unprofessional and rude behavior. The free Wi-Fi service often underperformed, frustrating guests with its instability and weak signal.
The hotel excelled in its parking facilities, providing secure, spacious and convenient parking options included in the daily rate. However, the beds and bedding drew significant criticism for being hard, uncomfortable and often unclean, indicating a need for updates and improved housekeeping practices.
Overall, North Palace Hotel offers valuable amenities and a prime location but could benefit from enhancements in cleanliness, room maintenance and guest service to elevate the overall experience.
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Cheap Hotel
Hotel for Adults Only
Guest Reviews
North Palace Hotel boasts a strategically advantageous location in São Paulo's historical Jacanã neighborhood with an array of facilities and conveniences at guests' fingertips. This well-located establishment is next to a supermarket and a corner pharmacy with a gas station and a bar offering homemade food just around the corner. The proximity to public transport options is impressive with a bus station directly in front of the hotel providing a short five-minute trip to the nearest Metro station. The Tucuruvi subway station is also within walking distance, making downtown access convenient.
The surrounding area is praised for its safety, quietness and cleanliness, contributing to a peaceful stay. The hotel is also notable for providing easy access to the Tietê bus station, major highways, Guarulhos Airport and Tucuruvi Mall. This accessibility is perfect for travelers needing quick and convenient transit options.
Guests commend the North Palace Hotel for its impeccable cost-benefit ratio with reasonable prices complementing its prime location. The hotel meets various needs, from casual convenience to specific appointments, demonstrating its versatile appeal. Furthermore, the property's clean and spacious rooms and accommodating service from polite and helpful staff enhance the overall guest experience.
The breakfast experience at North Palace Hotel has garnered mixed reviews from guests. While some guests found the breakfast to be good, tasty and even very good or excellent, others felt it was very weak, basic or far from satisfactory. Many reviews appreciated the inclusion of breakfast, although they noted that the selection was limited, often just including coffee, milk, bread and butter. Several comments highlighted that the breakfast could be improved, adding variety and better quality, such as natural juices and fresh fruits.
There were mentions of breakfast being served in the room, which was convenient for some but deemed too simple or inconsistent by others. A few guests faced issues with their orders, such as missing items or even receiving rotten food. Overall, while there are positive remarks about the quality and taste, it appears the consistency and variety of the breakfast offerings at North Palace Hotel leave room for improvement.
At the North Palace Hotel, guests appreciate the convenience of having meals and snacks delivered directly to their rooms. Many reviews highlight the food as being well-prepared, fresh and tasty. The kitchen service earns praise for being fast and well-organized with affordable menu prices adding to the overall pleasant dining experience.
Despite a few instances of missing or incorrect items in orders, the general sentiment is positive regarding the quality and affordability of the food. More than one guest mentions their satisfaction with the dinner offerings, noting both the taste and presentation. For those who dine in, the hotel provides a pleasant atmosphere, complemented by the cheap dining options available both on-site and at a nearby market.
However, it's important to note that there are occasional negative comments about the service and food quality, though these seem to be less frequent. Overall, the North Palace Hotel offers a satisfying and convenient dining experience, making it a solid choice for guests.
The North Palace Hotel receives mixed reviews regarding its room quality. On the positive side, many guests appreciate the spaciousness of the rooms and bathrooms, citing them as large and comfortable spaces. Some rooms have comfortable beds and are relatively clean, though they appear old. Attributes such as good value for the price, receptive service at reception and clean rooms contribute to a satisfactory experience for some guests.
However, numerous negative aspects are noted. Many rooms are described as being old and in dire need of renovation with visible wear and tear in the floors, furniture and decor. Complaints include dirty and moldy walls, broken and stained sheets, clogged and poorly maintained bathrooms and a significant presence of a cigarette odor. The lack of amenities like minibars and sufficient electrical outlets is also frequently mentioned. Additionally, several guests were displeased with discrepancies in room appearance compared to online photos and the occurrence of maintenance issues such as cold showers and inefficient air conditioning.
Overall, while some guests find certain aspects of the hotel satisfactory, significant improvements are needed in cleanliness, maintenance and updating room facilities to meet broader guest expectations.
North Palace Hotel offers a mixed experience when it comes to the bedroom amenities. While some guests found the beds to be comfortable and the sheets clean, many others had significant issues with the quality and condition of the bedding. Several reviews highlighted that the mattresses were often hard, uneven and sometimes sinking, leading to discomfort. The pillows were frequently described as old, cracked and uncomfortable with some even releasing crumbs or being too small.
Concerns about cleanliness were also recurrent with many guests mentioning stained, smelly and torn bed sheets and blankets. Hair on pillows and sheets seemed to be a common complaint, indicating that the housekeeping may need to be more thorough. The term "old" appeared repeatedly in descriptions of the bedding and mattresses, suggesting that the hotel might consider updating these items to improve guest satisfaction.
Despite these drawbacks, there were a few mentions of "good" and "very comfortable" beds, indicating that the experience can vary significantly. However, the prevailing sentiment points to a need for serious attention to the quality and cleanliness of the beds and bedding at North Palace Hotel.
The North Palace Hotel has received a range of feedback regarding its cleanliness and it seems to be quite a mixed bag. On the positive side, some guests have noted that certain rooms and the overall environment were well-cleaned organized and provided clean bedding. There were instances where the bath and rooms were described as super clean and general cleanliness was considered acceptable by a few visitors.
However, a significant number of reviews highlighted serious concerns. Many guests were disappointed with the state of cleanliness in their rooms and bathrooms, citing issues such as dirty rooms, old and smelly carpets and bathrooms with unclean grout and soap scum. There were also mentions of visible dirt, dust and even mold within the rooms. Some guests reported finding hair on bed linens and in the bathrooms and others were troubled by a strong smell of cigarettes and mustiness throughout the hotel.
Common complaints included poor maintenance with some guests finding the cleanliness standards to be below expectations, leading to discomfort during their stay. The hotel cleaning staff were noted to be polite, though their effectiveness was often questioned. Overall, while there are instances of satisfactory cleanliness, many reviews suggest significant improvements are needed in the hotel’s cleaning practices to meet guest expectations consistently.
The staff at North Palace Hotel received mixed reviews from guests, ranging from exceptional to disappointing experiences. On the positive side, many guests appreciated the staff's attentiveness, friendliness and courteous behavior. The employees were noted as being helpful, especially with special requests such as gift deliveries. Reception staff, in particular, were frequently mentioned for their welcoming and respectful demeanor. Several guests highlighted the excellent, fast and effective service provided by various employees, leading to an overall good impression.
However, there were also several negative remarks regarding the staff. Instances of rude, unprofessional and grumpy behavior were reported, notably at the reception. Guests mentioned being chased by staff, received arrogant service during check-in and faced unempathetic and inattentive attitudes. Additionally, issues like poor telephone service, disorganized reception and children's inappropriate behavior in the corridors were pointed out.
In summary, while many guests experienced courteous and exceptional service, there were significant inconsistencies with reports of unprofessional and discourteous behavior that suggest a need for improved training and customer service standards at North Palace Hotel.
The North Palace Hotel has garnered a number of reviews focused on its Wi-Fi service. Guests have noted the Wi-Fi to be weak and prone to frequent disconnections with some even experiencing no service at all. The signal often doesn't reach the rooms, making it difficult for guests to stay connected. The instability and slow speeds have been consistent points of concern, rendering the Wi-Fi almost unusable at times. This lack of reliable internet service has led to frustration among visitors who expected better connectivity during their stay. While the hotel may excel in other areas, the need for a more stable and accessible Wi-Fi service is clearly evident.
North Palace Hotel offers a notably convenient parking experience for guests. The hotel boasts a spacious and secure garage, ensuring ample parking for visitors. The parking options include indoor and covered spaces which provide added protection for vehicles. Guests particularly appreciate that the parking is private, covered and included in the daily rate, enhancing the overall value of their stay. The parking arrangements are widely regarded as excellent with many noting the easy access and ample space available. This contributes to a good cost-benefit ratio, making it an attractive feature for those traveling by car.
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Location
The surrounding area is praised for its safety, quietness and cleanliness, contributing to a peaceful stay. The hotel is also notable for providing easy access to the Tietê bus station, major highways, Guarulhos Airport and Tucuruvi Mall. This accessibility is perfect for travelers needing quick and convenient transit options.
Guests commend the North Palace Hotel for its impeccable cost-benefit ratio with reasonable prices complementing its prime location. The hotel meets various needs, from casual convenience to specific appointments, demonstrating its versatile appeal. Furthermore, the property's clean and spacious rooms and accommodating service from polite and helpful staff enhance the overall guest experience.
Breakfast
There were mentions of breakfast being served in the room, which was convenient for some but deemed too simple or inconsistent by others. A few guests faced issues with their orders, such as missing items or even receiving rotten food. Overall, while there are positive remarks about the quality and taste, it appears the consistency and variety of the breakfast offerings at North Palace Hotel leave room for improvement.
Dinner
Despite a few instances of missing or incorrect items in orders, the general sentiment is positive regarding the quality and affordability of the food. More than one guest mentions their satisfaction with the dinner offerings, noting both the taste and presentation. For those who dine in, the hotel provides a pleasant atmosphere, complemented by the cheap dining options available both on-site and at a nearby market.
However, it's important to note that there are occasional negative comments about the service and food quality, though these seem to be less frequent. Overall, the North Palace Hotel offers a satisfying and convenient dining experience, making it a solid choice for guests.
Rooms
However, numerous negative aspects are noted. Many rooms are described as being old and in dire need of renovation with visible wear and tear in the floors, furniture and decor. Complaints include dirty and moldy walls, broken and stained sheets, clogged and poorly maintained bathrooms and a significant presence of a cigarette odor. The lack of amenities like minibars and sufficient electrical outlets is also frequently mentioned. Additionally, several guests were displeased with discrepancies in room appearance compared to online photos and the occurrence of maintenance issues such as cold showers and inefficient air conditioning.
Overall, while some guests find certain aspects of the hotel satisfactory, significant improvements are needed in cleanliness, maintenance and updating room facilities to meet broader guest expectations.
Beds
Concerns about cleanliness were also recurrent with many guests mentioning stained, smelly and torn bed sheets and blankets. Hair on pillows and sheets seemed to be a common complaint, indicating that the housekeeping may need to be more thorough. The term "old" appeared repeatedly in descriptions of the bedding and mattresses, suggesting that the hotel might consider updating these items to improve guest satisfaction.
Despite these drawbacks, there were a few mentions of "good" and "very comfortable" beds, indicating that the experience can vary significantly. However, the prevailing sentiment points to a need for serious attention to the quality and cleanliness of the beds and bedding at North Palace Hotel.
Cleanliness
However, a significant number of reviews highlighted serious concerns. Many guests were disappointed with the state of cleanliness in their rooms and bathrooms, citing issues such as dirty rooms, old and smelly carpets and bathrooms with unclean grout and soap scum. There were also mentions of visible dirt, dust and even mold within the rooms. Some guests reported finding hair on bed linens and in the bathrooms and others were troubled by a strong smell of cigarettes and mustiness throughout the hotel.
Common complaints included poor maintenance with some guests finding the cleanliness standards to be below expectations, leading to discomfort during their stay. The hotel cleaning staff were noted to be polite, though their effectiveness was often questioned. Overall, while there are instances of satisfactory cleanliness, many reviews suggest significant improvements are needed in the hotel’s cleaning practices to meet guest expectations consistently.
Staff
However, there were also several negative remarks regarding the staff. Instances of rude, unprofessional and grumpy behavior were reported, notably at the reception. Guests mentioned being chased by staff, received arrogant service during check-in and faced unempathetic and inattentive attitudes. Additionally, issues like poor telephone service, disorganized reception and children's inappropriate behavior in the corridors were pointed out.
In summary, while many guests experienced courteous and exceptional service, there were significant inconsistencies with reports of unprofessional and discourteous behavior that suggest a need for improved training and customer service standards at North Palace Hotel.
Wi-Fi
Parking
No, North Palace Hotel doesn't have any pool.
No, a spa isn't available at North Palace Hotel.
No, North Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at North Palace Hotel.
No, North Palace Hotel doesn't have a gym.
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