Mercure Sao Paulo Moema Times Square
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Summary of reviewsMercure Sao Paulo Moema Times Square is widely celebrated for its strategic and prime location in a safe and picturesque neighborhood. The hotel is conveniently close to various amenities including the Moema Subway Station, Ibirapuera Shopping Mall, Congonhas Airport, supermarkets, pharmacies and diverse dining options. This makes it a highly favored choice for both business and leisure travelers looking for efficient travel throughout São Paulo, while enjoying a quiet residential atmosphere enriched with access to nightlife and culinary delights.
Guests consistently commend the hotel's rooms for their spaciousness, cleanliness and comfort. The modern amenities, comfortable beds and ample room space enhance the overall stay experience. The hotel also receives praise for its excellent breakfast, described as delicious, hearty and fresh, offered in a charming restaurant setting. Though some note the need for more variety and healthier options, the consensus generally leans towards a positive dining experience.
The on-site dining options, particularly the restaurant, are appreciated for their quality, albeit with some room for improvement in buffet variety and operational hours during holidays. The convenience of having a variety of nearby restaurants adds to the dining experience.
Cleanliness and maintenance at Mercure São Paulo Moema Times Square are frequently highlighted positively with rooms often described as impeccably clean. However, occasional lapses in housekeeping and maintenance of common areas are mentioned.
The staff at the hotel receives high marks for their friendliness, attentiveness and proficiency in multiple languages, which enhances communication and guest satisfaction. The reception and booking teams are especially noted for their efficient and helpful service, adding to the sense of comfort and security for guests.
Despite consistent praise in many areas, the hotel's Wi-Fi service is a notable weak spot with many guests reporting issues with slow, unstable and often nonfunctional internet connectivity.
The gym is well-regarded for its quality and comprehensiveness, contributing positively to guest satisfaction. Parking, while adequate, draws mixed reviews due to additional charges and occasional service issues.
Families find the hotel highly accommodating, offering a reliable and convenient environment for family trips, although some improvements in room arrangements for larger families and towel provisions could enhance the experience further.
The lively neighborhood nightlife around the hotel offers guests numerous options for evening entertainment and dining, although it can sometimes lead to noise from nearby activities.
Beds at the hotel are commonly praised for their comfort and quality, greatly contributing to a restful stay.
While the hotel offers good value for money and meets many expectations, some guests feel that it does not fully meet the standards of a four-star rating, particularly in terms of facilities and modernity.
For business travelers, the hotel provides practical amenities and a strategic location near the airport, making it a convenient choice for business engagements and city visits. The reliable business facilities and the responsive, helpful staff support a comfortable and effective business stay.
Overall, Mercure Sao Paulo Moema Times Square is recognized for its excellent location, comfortable accommodations and commendable service, making it a solid choice for a diverse range of travelers.
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Guests consistently commend the hotel's rooms for their spaciousness, cleanliness and comfort. The modern amenities, comfortable beds and ample room space enhance the overall stay experience. The hotel also receives praise for its excellent breakfast, described as delicious, hearty and fresh, offered in a charming restaurant setting. Though some note the need for more variety and healthier options, the consensus generally leans towards a positive dining experience.
The on-site dining options, particularly the restaurant, are appreciated for their quality, albeit with some room for improvement in buffet variety and operational hours during holidays. The convenience of having a variety of nearby restaurants adds to the dining experience.
Cleanliness and maintenance at Mercure São Paulo Moema Times Square are frequently highlighted positively with rooms often described as impeccably clean. However, occasional lapses in housekeeping and maintenance of common areas are mentioned.
The staff at the hotel receives high marks for their friendliness, attentiveness and proficiency in multiple languages, which enhances communication and guest satisfaction. The reception and booking teams are especially noted for their efficient and helpful service, adding to the sense of comfort and security for guests.
Despite consistent praise in many areas, the hotel's Wi-Fi service is a notable weak spot with many guests reporting issues with slow, unstable and often nonfunctional internet connectivity.
The gym is well-regarded for its quality and comprehensiveness, contributing positively to guest satisfaction. Parking, while adequate, draws mixed reviews due to additional charges and occasional service issues.
Families find the hotel highly accommodating, offering a reliable and convenient environment for family trips, although some improvements in room arrangements for larger families and towel provisions could enhance the experience further.
The lively neighborhood nightlife around the hotel offers guests numerous options for evening entertainment and dining, although it can sometimes lead to noise from nearby activities.
Beds at the hotel are commonly praised for their comfort and quality, greatly contributing to a restful stay.
While the hotel offers good value for money and meets many expectations, some guests feel that it does not fully meet the standards of a four-star rating, particularly in terms of facilities and modernity.
For business travelers, the hotel provides practical amenities and a strategic location near the airport, making it a convenient choice for business engagements and city visits. The reliable business facilities and the responsive, helpful staff support a comfortable and effective business stay.
Overall, Mercure Sao Paulo Moema Times Square is recognized for its excellent location, comfortable accommodations and commendable service, making it a solid choice for a diverse range of travelers.
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Romantic Hotel
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Outdoor Pool
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4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Mercure Sao Paulo Moema Times Square consistently receives high praise for its enviable location. Nestled in a safe and beautiful neighborhood, the hotel provides easy access to various amenities and attractions, making it a prime choice for travelers. Guests appreciate its proximity to the Moema Subway Station, which is just a short walk away and the nearby Ibirapuera Shopping Mall, making commuting and shopping convenient.
The hotel is also close to Congonhas Airport, supermarkets, pharmacies and a variety of restaurants, bars and bakeries. Whether visiting for business or leisure, the hotel’s central location facilitates efficient travel throughout São Paulo. Guests highlight the neighborhood’s quiet, residential feel, coupled with easy access to nightlife and dining options.
In addition to the strategic location, visitors love the comfortable and spacious rooms, excellent breakfast and attentive staff. The hotel also features facilities like a gym, adding to the overall convenience and comfort. Overall, Mercure Sao Paulo Moema Times Square stands out as an excellent choice for those seeking a well-located and comfortable stay in São Paulo.
Mercure Sao Paulo Moema Times Square has garnered diverse feedback regarding its breakfast offerings. Positively, the breakfast is frequently described as very good, even excellent by many guests with some labeling it as one of the best they've ever experienced in hotels. The breakfast spread is generally commended for its delicious, hearty and fresh offerings. Guests also appreciate the charming restaurant atmosphere where the breakfast is served, adding to the overall pleasant dining experience. There are mentions of a continental and very complete breakfast with a variety of options that cater to different palates.
However, there are also comments highlighting areas for improvement. Some guests felt the breakfast lacked variety, particularly in healthy options and fresh fruits. Several reviews mentioned a need for more elaborate and diverse selections and raising the quality to match the hotel's standards. A few guests expressed dissatisfaction with the morning coffee and noted that the breakfast offerings were quite basic, sometimes limited to just bread and cakes without freshly made eggs. Service timing was another point of contention with some guests recommending an earlier start to accommodate early risers.
Despite these critiques, the overall sentiment leans towards a positive breakfast experience, marked by delicious food and a comfortable dining environment, though with room for enhancements in variety and service coverage.
The dining experience at Mercure Sao Paulo Moema Times Square is generally well-received. Guests highlight the presence of a very good restaurant and appreciate the convenient location with many great restaurants nearby, including one on the hotel's ground floor. However, some guests note that the lunch buffet is quite limited and mention that the hotel restaurant does not operate at night on holidays. Additionally, there is a mixed review regarding service speed with one instance of a 40-minute wait for an omelette. Despite these concerns, the overall restaurant atmosphere and options for children's dishes contribute positively to the dining experience.
Mercure Sao Paulo Moema Times Square offers rooms that are consistently praised for their spaciousness, cleanliness and comfort. Guests appreciate the large and well-maintained rooms, which feature comfortable beds and modern, well-equipped amenities. The room sizes are notably generous, often compared favorably to residential spaces.
Many reviews highlight the practicality and functionality of the accommodations, making them suitable for both leisure and work stays. The presence of amenities like good bathrooms, new furniture, effective air conditioning and pleasant decor adds to the overall positive experience.
Some rooms offer combined spaces, making them excellent options for families or groups. Despite some minor issues such as occasional noise or specific maintenance needs, the rooms still stand out for their comfort and the quality of service provided.
The hotel's location further enhances the stay, being well-placed and offering easy access to local attractions. The spacious and clean environment, coupled with attentive and polite staff, makes Mercure Sao Paulo Moema Times Square a reliable choice for travelers seeking a blend of comfort and convenience.
The beds at the Mercure Sao Paulo Moema Times Square consistently receive high praise from guests for their comfort and quality. The majority of reviewers highlight the beds as particularly standout features, frequently describing them as very comfortable, spacious and excellent. Many guests appreciate the large and comfortable king-sized beds, noting their coziness and the quality of the mattresses. The pillows, although occasionally criticized, are generally part of a positive sleep experience. Guests also mention that the rooms accommodate double beds well, providing a comfortable night's rest. On the other hand, a few reviews point out issues with bed hygiene and occasional discomfort with single beds and pillows. Despite these minor complaints, the overall sentiment suggests that staying here ensures a restful and pleasant sleep experience.
The reviews for Mercure Sao Paulo Moema Times Square generally highlight the hotel's cleanliness and maintenance positively. Many guests note that rooms and facilities are very clean with some describing the property as impeccably clean or exceptionally tidy. Linen cleanliness and fresh rooms receive particular commendation with sustainable and private room cleaning practices also being appreciated.
However, not all feedback is favorable. Some guests report one-time lapses, such as rooms not being cleaned upon return or cleanliness in the breakfast area falling short with crumbs and sticky surfaces. Specific criticisms include inadequate cleaning routines in common areas and less frequent cleaning schedules, which affected the overall hygiene for some visitors. Issues like mold in bathrooms and unchanged towels were also mentioned.
Despite occasional negative remarks, the hotel's overall cleanliness and room maintenance are praised, contributing to a comfortable and clean stay for many guests. The safe and pleasant neighborhood further enhances the accommodation experience at Mercure Sao Paulo Moema Times Square.
The staff at Mercure Sao Paulo Moema Times Square receives overwhelmingly positive feedback for their friendliness and attentiveness. Guests commonly describe the personnel as extremely friendly, polite and helpful with the reception staff standing out for their quick and efficient service during check-in and check-out. Multiple reviewers appreciated the staff's ability to speak English and Spanish, easing communication with international visitors.
The security and valet team were noted for their supportiveness, contributing to a sense of safety and comfort. Reviewers frequently mentioned the excellent service provided by the reception and booking department, highlighting the staff's ability to resolve issues promptly and effectively. The porter and front desk employees were particularly commended for their cordiality and assistance, making guests feel welcome throughout their stay.
While there were some isolated complaints about rude or ineffective service, these were overshadowed by numerous accounts of staff going above and beyond to ensure a pleasant experience. Overall, the excellent staff service at Mercure Sao Paulo Moema Times Square significantly enhances the comfort and satisfaction of its guests.
Staying at Mercure Sao Paulo Moema Times Square leaves much to be desired in terms of Wi-Fi. Guests have repeatedly expressed dissatisfaction with the hotel's internet services, describing the Wi-Fi as slow, unstable and often completely nonfunctional. Issues with connectivity were frequently mentioned with some guests experiencing these problems throughout their entire stay. Despite a few mentions of working Wi-Fi in certain rooms, the overall consensus is that the internet connection requires significant improvement. The recurring theme is that the Wi-Fi speed is very slow and prone to frequent interruptions, failing to meet guests' expectations and needs.
The gym at Mercure Sao Paulo Moema Times Square receives high praise from its guests. Many highlight the excellent quality of the fitness center, describing it as well-equipped and offering good workout conditions. Frequent positive mentions emphasize the enjoyment of using the gym facilities, adding to the overall satisfaction of their stays. Guests appreciate the comprehensive gym and pool amenities, marking them as noteworthy features of the hotel.
Guests have shared varied experiences regarding the parking amenities at Mercure Sao Paulo Moema Times Square. Many have noted that the parking is generally good and functional. However, it's clear that parking is a paid service with a daily charge of 25 reais. While some found no issues with parking, others mentioned facing challenges, particularly with the valet service, which was described as subpar. Additionally, some visitors encountered a chaotic parking situation and had issues related to the parking fee. Overall, while the parking infrastructure seems adequate, there are mixed feelings about the service quality and costs associated.
Mercure Sao Paulo Moema Times Square has garnered attention as a highly recommended destination for family stays. Guests have highlighted its extremely family-friendly environment and praised it as an excellent choice for family trips, particularly lauding its cost-benefit ratio. The hotel is deemed appropriate and highly convenient for families, making it an excellent option for those traveling with children.
Many reviews emphasize how great the hotel is for groups and families, noting its suitability for couples with children. There are various options for family entertainment nearby, adding to its appeal for family vacations. The location itself is considered good for families and the restaurant is mentioned as a family-friendly dining option.
However, there are a few areas that reviewers noted could use improvement. Some found the accommodation slightly cramped for a family of four and mentioned the occasional unavailability of family rooms. Additionally, there have been remarks about insufficient towels provided in the rooms for the total number of guests.
Despite these minor concerns, the overall feedback is positive, affirming that Mercure Sao Paulo Moema Times Square is a solid choice for those seeking a family-oriented hotel experience.
The area around Mercure Sao Paulo Moema Times Square is a vibrant hub for nightlife enthusiasts. Guests can enjoy a lively atmosphere with numerous bars and restaurants within close proximity, perfect for those looking to experience the local evening scene. The hotel's surroundings are buzzing with activity at night, providing an abundance of options for dining and entertainment. Cafés like Fran's Café are also nearby, offering a mix of lively and loud conversations that add to the area's energetic vibe. However, it's worth noting that the vibrant nightlife can occasionally result in some noise from nearby parties.
Mercure Sao Paulo Moema Times Square offers a comfortable and safe environment with spacious and clean rooms, providing excellent value for money. Many guests appreciated the cost-benefit ratio, remarking that it was great for the price paid. The breakfast received positive mentions, though it was noted that the juices provided were from a box, which did not meet the expectations for a hotel of this supposed caliber.
Despite these positive aspects, there were several comments indicating that the hotel does not live up to the expected standards of a four-star establishment. Common sentiments included the facilities and services being below par for the Mercure brand with staff service quality mentioned as an area needing improvement. This included unmet expectations for modernity and international standard services, suggesting that while the hotel is reasonable for its cost, it falls short of achieving its four-star status as per many guest reviews.
Mercure Sao Paulo Moema Times Square caters well to business travelers, offering practical and efficient amenities. The hotel's location near Congonhas airport and in a business-friendly area makes it convenient for trade shows and city visits. Business guests appreciate the VIP rooms, ideal for long and important meetings. The accommodation includes basic yet functional business facilities and amenities, such as a desk for home office use, making it suitable for business users. Guests have noted the value of the rooms, the hearty and fresh breakfast and the reliability of the restaurant, ensuring a comfortable stay. The staff is highly praised for being helpful and pleasant with a quick problem resolution approach. Overall, the hotel is considered a very good option for business trips, offering sufficient services for productive stays.
Mercure Sao Paulo Moema Times Square is a welcoming haven for pet owners looking to travel with their furry companions. The hotel accepts pets and is genuinely dog-friendly, making it easy for guests to bring their pets along. The facilities and services are attentive to the needs of pets with reviews highlighting the welcoming environment for both dogs and cats. Overall, it's a great choice for those seeking pet-friendly accommodations in São Paulo.
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Location
The hotel is also close to Congonhas Airport, supermarkets, pharmacies and a variety of restaurants, bars and bakeries. Whether visiting for business or leisure, the hotel’s central location facilitates efficient travel throughout São Paulo. Guests highlight the neighborhood’s quiet, residential feel, coupled with easy access to nightlife and dining options.
In addition to the strategic location, visitors love the comfortable and spacious rooms, excellent breakfast and attentive staff. The hotel also features facilities like a gym, adding to the overall convenience and comfort. Overall, Mercure Sao Paulo Moema Times Square stands out as an excellent choice for those seeking a well-located and comfortable stay in São Paulo.
Breakfast
However, there are also comments highlighting areas for improvement. Some guests felt the breakfast lacked variety, particularly in healthy options and fresh fruits. Several reviews mentioned a need for more elaborate and diverse selections and raising the quality to match the hotel's standards. A few guests expressed dissatisfaction with the morning coffee and noted that the breakfast offerings were quite basic, sometimes limited to just bread and cakes without freshly made eggs. Service timing was another point of contention with some guests recommending an earlier start to accommodate early risers.
Despite these critiques, the overall sentiment leans towards a positive breakfast experience, marked by delicious food and a comfortable dining environment, though with room for enhancements in variety and service coverage.
Dinner
Rooms
Many reviews highlight the practicality and functionality of the accommodations, making them suitable for both leisure and work stays. The presence of amenities like good bathrooms, new furniture, effective air conditioning and pleasant decor adds to the overall positive experience.
Some rooms offer combined spaces, making them excellent options for families or groups. Despite some minor issues such as occasional noise or specific maintenance needs, the rooms still stand out for their comfort and the quality of service provided.
The hotel's location further enhances the stay, being well-placed and offering easy access to local attractions. The spacious and clean environment, coupled with attentive and polite staff, makes Mercure Sao Paulo Moema Times Square a reliable choice for travelers seeking a blend of comfort and convenience.
Beds
Cleanliness
However, not all feedback is favorable. Some guests report one-time lapses, such as rooms not being cleaned upon return or cleanliness in the breakfast area falling short with crumbs and sticky surfaces. Specific criticisms include inadequate cleaning routines in common areas and less frequent cleaning schedules, which affected the overall hygiene for some visitors. Issues like mold in bathrooms and unchanged towels were also mentioned.
Despite occasional negative remarks, the hotel's overall cleanliness and room maintenance are praised, contributing to a comfortable and clean stay for many guests. The safe and pleasant neighborhood further enhances the accommodation experience at Mercure Sao Paulo Moema Times Square.
Staff
The security and valet team were noted for their supportiveness, contributing to a sense of safety and comfort. Reviewers frequently mentioned the excellent service provided by the reception and booking department, highlighting the staff's ability to resolve issues promptly and effectively. The porter and front desk employees were particularly commended for their cordiality and assistance, making guests feel welcome throughout their stay.
While there were some isolated complaints about rude or ineffective service, these were overshadowed by numerous accounts of staff going above and beyond to ensure a pleasant experience. Overall, the excellent staff service at Mercure Sao Paulo Moema Times Square significantly enhances the comfort and satisfaction of its guests.
Wi-Fi
Gym
Parking
Family
Many reviews emphasize how great the hotel is for groups and families, noting its suitability for couples with children. There are various options for family entertainment nearby, adding to its appeal for family vacations. The location itself is considered good for families and the restaurant is mentioned as a family-friendly dining option.
However, there are a few areas that reviewers noted could use improvement. Some found the accommodation slightly cramped for a family of four and mentioned the occasional unavailability of family rooms. Additionally, there have been remarks about insufficient towels provided in the rooms for the total number of guests.
Despite these minor concerns, the overall feedback is positive, affirming that Mercure Sao Paulo Moema Times Square is a solid choice for those seeking a family-oriented hotel experience.
Nightlife
4 Star
Despite these positive aspects, there were several comments indicating that the hotel does not live up to the expected standards of a four-star establishment. Common sentiments included the facilities and services being below par for the Mercure brand with staff service quality mentioned as an area needing improvement. This included unmet expectations for modernity and international standard services, suggesting that while the hotel is reasonable for its cost, it falls short of achieving its four-star status as per many guest reviews.
Business
Dog Friendly
Yes, Mercure Sao Paulo Moema Times Square has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Mercure Sao Paulo Moema Times Square.
Yes, Mercure Sao Paulo Moema Times Square welcomes dogs.
Yes, parking facilities are available at Mercure Sao Paulo Moema Times Square.
Yes, Mercure Sao Paulo Moema Times Square has a gym.
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