Mercure Sao Paulo Jardins
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Summary of reviewsMercure São Paulo Jardins enjoys a prime location in the upscale Jardins neighborhood, highly appreciated by guests for its proximity to Avenida Paulista and Oscar Freire Street. This central setting provides easy access to numerous restaurants, shops and cultural attractions with a safe and tranquil environment that suits both business and leisure travelers.
The breakfast buffet at the hotel tends to receive positive feedback for its abundance and variety, especially the high-quality, fresh items and gluten-free options. Despite these favorable comments, some guests suggest the need for more savory choices and better consistency. In contrast, the dinner experience, while praised for excellent room service and quality food, shows room for improvement regarding specific dishes and service efficiencies.
Guests commend the spacious and comfortable rooms featuring modern touches, clean spaces and cozy bedding. Nevertheless, certain areas need refurbishment due to outdated furniture and occasional maintenance issues. Cleanliness remains a highlight with many guests remarking on the well-maintained rooms and premises, although some minor lapses in hallway cleanliness are noted.
The hotel staff consistently receives accolades for their exceptional service and friendliness. The reception and restaurant teams, in particular, are lauded for their welcoming and helpful nature, enhancing the guest experience.
Wi-Fi at Mercure São Paulo Jardins presents a mixed bag; some guests find it satisfactory, while others note issues with stability and speed, particularly in certain parts of the hotel. The gym is appreciated for its cleanliness and good equipment, though some critiques suggest a need for more diverse machines and better operating hours.
Though the indoor heated pool is well-received for its warmth, its small size and occasional maintenance issues temper the enthusiasm. Parking services are viewed as generally functional with valet service providing convenience, albeit with mixed feelings about cost.
Families find the hotel accommodating with spacious rooms fitting for larger groups and a quiet atmosphere ideal for children. The strategic location also lends itself well to exploring local nightlife with plenty of nearby dining and entertainment options, balanced by a relatively quiet night-time environment.
Overall, Mercure São Paulo Jardins emerges as a solid choice for travelers, especially those valuing central location, spacious rooms and attentive service, though some elements like room updates and service consistency could enhance the experience further.
Categories
The breakfast buffet at the hotel tends to receive positive feedback for its abundance and variety, especially the high-quality, fresh items and gluten-free options. Despite these favorable comments, some guests suggest the need for more savory choices and better consistency. In contrast, the dinner experience, while praised for excellent room service and quality food, shows room for improvement regarding specific dishes and service efficiencies.
Guests commend the spacious and comfortable rooms featuring modern touches, clean spaces and cozy bedding. Nevertheless, certain areas need refurbishment due to outdated furniture and occasional maintenance issues. Cleanliness remains a highlight with many guests remarking on the well-maintained rooms and premises, although some minor lapses in hallway cleanliness are noted.
The hotel staff consistently receives accolades for their exceptional service and friendliness. The reception and restaurant teams, in particular, are lauded for their welcoming and helpful nature, enhancing the guest experience.
Wi-Fi at Mercure São Paulo Jardins presents a mixed bag; some guests find it satisfactory, while others note issues with stability and speed, particularly in certain parts of the hotel. The gym is appreciated for its cleanliness and good equipment, though some critiques suggest a need for more diverse machines and better operating hours.
Though the indoor heated pool is well-received for its warmth, its small size and occasional maintenance issues temper the enthusiasm. Parking services are viewed as generally functional with valet service providing convenience, albeit with mixed feelings about cost.
Families find the hotel accommodating with spacious rooms fitting for larger groups and a quiet atmosphere ideal for children. The strategic location also lends itself well to exploring local nightlife with plenty of nearby dining and entertainment options, balanced by a relatively quiet night-time environment.
Overall, Mercure São Paulo Jardins emerges as a solid choice for travelers, especially those valuing central location, spacious rooms and attentive service, though some elements like room updates and service consistency could enhance the experience further.
4-Star Hotel
Located in the upscale Jardins neighborhood, this Mercure hotel offers a blend of comfort and style. Its prime location provides easy access to high-end shopping, dining, and cultural attractions.
Hotel with Indoor Pool
Mercure Sao Paulo Jardins offers an indoor swimming pool with sun loungers. Guests can also enjoy the fitness center and sauna.
Hotel with Heated Pool
Mercure Sao Paulo Jardins offers modern accommodation including an indoor heated swimming pool, ensuring a comfortable stay for guests.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Guest Reviews
With a prime positioning in the heart of the upscale Jardins neighborhood, Mercure Sao Paulo Jardins boasts an enviable location that guests repeatedly praise. Just a stone's throw from the bustling Avenida Paulista and within a short walking distance to the fashionable Oscar Freire Street, this hotel provides easy access to a plethora of popular restaurants, shops and cultural attractions. The area is known for its safety and tranquility, making it an ideal spot for travelers. Proximity to key transport links, including the subway, further enhances its convenience. The central setting allows visitors to explore a myriad of entertainment options, cafes, bars and essential services like pharmacies and mini-markets, all within a comfortable walking distance. Whether here for business or leisure, guests find the strategic location perfect for meeting their needs and it consistently emerges as the standout feature highly appreciated by all.
Mercure Sao Paulo Jardins offers a breakfast experience that has garnered mixed feedback from guests. On the positive side, the breakfast is frequently described as excellent, delicious, very good and abundant with a diverse selection of high-quality, fresh items, including gluten-free products. The breakfast schedule is also appreciated for its convenience. Many guests were pleased with the many options available, mentioning that the breakfast was worth the extra charge when it wasn't included in the room rate.
However, there are notable areas for improvement. Several guests felt the breakfast could offer more variety, especially in savory options. Some have mentioned it being repetitive or inconsistent in quality with occasional issues such as hard bread and cold sandwiches. Others found the breakfast options limited, overpriced or not included in the basic rate, which left some guests feeling it did not meet their expectations for the price paid. There were also comments about the breakfast service being disorganized and a lack of replenishment of items.
Overall, while the breakfast at Mercure Sao Paulo Jardins is generally well-received for its variety and taste, there are suggestions for enhancing the selection and managing the service more effectively to fully satisfy all guests.
The dinner experience at Mercure Sao Paulo Jardins garners a mix of reviews. Guests frequently praise the hotel's restaurant and room service for their excellent quality and very good food. Special mentions highlight the staff's efforts in quickly providing meals, particularly appreciated when guests or their family members are tired. Laila, a staff member, is recognized for organizing a wonderful dinner for a guest's family, reflecting the personalized and attentive service some visitors enjoyed.
However, feedback also points to occasional inconsistencies. Some diners noted that certain dishes, like the grilled chicken and burger, did not meet expectations, describing the meat as dry or subpar. Issues with room service are mentioned, including long wait times and incorrect orders, sometimes resulting in a disappointing experience. Additionally, the restaurant's availability was sometimes limited with guests noting instances when it was closed, necessitating alternative dining arrangements.
Overall, while the restaurant's food quality is generally well-regarded, the service experience can vary, highlighting areas where improvement could enhance the dining experience at this hotel.
The rooms at Mercure Sao Paulo Jardins offer guests a mixed experience, highlighted primarily by their spaciousness and comfort. Many reviews emphasize the large, cozy rooms with modern touches, clean spaces and comfortable bedding. Guests appreciate the sizable bathrooms, delightful showers and good quality sheets and pillows, making for a generally comfortable stay.
However, several criticisms point to needed refurbishments with mentions of outdated furniture, worn facilities and rooms that feel old. Issues such as leaking faucets, mold, musty smells and noise have also been noted, particularly in rooms on the first floor. Some guests experienced problems with air conditioning and lighting with blackout curtains not fully blocking out light and inadequate soundproofing in bathroom walls.
Despite these issues, the location of the hotel and the service at reception receive frequent praise, offering a convenient and welcoming environment. Overall, the spacious and comfortable aspects of the rooms tend to outweigh the calls for renovation, making it a suitable choice for travelers valuing room size and comfort.
Mercure São Paulo Jardins has received consistently positive feedback regarding the beds provided in their accommodations. Guests have frequently described the beds as comfortable with some highlighting them as super comfortable or ultra comfortable. The bed mattresses, pillows and bedsheets have also been specifically praised for their comfort and softness. Many reviewers appreciated the size of the beds, noting them to be either big or large, contributing to a restful sleep experience.
The clean and well-maintained nature of the beds further enhanced guest satisfaction. Several reviews pointed out the excellent quality of bedding with good pillows and soft bedsheets frequently mentioned. The overall accommodation seems to be spacious and well-furnished with large windows adding to the appeal. Guest experiences suggest that attention to detail in bed comfort and cleanliness is a notable strength of Mercure São Paulo Jardins.
Mercure Sao Paulo Jardins mostly impresses with its attention to cleanliness and maintenance, making it a reliable choice for travelers. Reviews highlight the hotel's clean and organized rooms with several guests praising the hotel's very clean and tidy appearance. The impressive cleanliness extends to the gym and overall premises, which are both noted for their cleanliness and good organization.
Guests frequently mentioned clean and comfortable beds, well-maintained facilities and tidy spaces throughout the hotel. The rooms are described as spacious and clean, contributing to a comfortable stay. The cleaning service received particular commendation for being impeccable, adding to the overall pleasant experience.
However, a few reviews indicated areas for improvement, including some issues with hallway cleanliness, occasional late room cleaning service and isolated incidents of unpleasant smells. Despite these minor drawbacks, the consensus is that Mercure Sao Paulo Jardins maintains a high standard of cleanliness with many guests expressing satisfaction with their clean rooms and the well-kept environment.
The staff at Mercure Sao Paulo Jardins consistently receive high praise for their exceptional service and friendliness. Guests frequently highlight their experiences with the hotel's well-trained, attentive and polite employees. The reception team, in particular, stands out for their excellent service and welcoming demeanor, making guests feel valued from the moment they arrive. The restaurant staff are equally lauded for their politeness and accommodating nature, contributing to a pleasant dining experience.
While a few isolated remarks noted areas for potential improvement, such as recognizing doormen or the availability of cleaning staff, the overwhelming sentiment is one of satisfaction with the hotel's hospitality. Many guests appreciate specific staff members for their helpfulness and courteousness with numerous mentions of employees going above and beyond to meet guests' needs.
Service at Mercure Sao Paulo Jardins is not just efficient but also exceptionally warm and friendly, resulting in a welcoming atmosphere that enhances the overall stay. The staff's readiness to assist at any time and their ability to communicate effectively in multiple languages further contribute to a seamless and comfortable guest experience.
The Wi-Fi experience at Mercure Sao Paulo Jardins is mixed with a blend of commendable and less favorable aspects. Some guests have praised the hotel's Wi-Fi as very good or excellent, particularly appreciating its availability in public areas. However, others have reported issues with connection stability and speed, mentioning the Wi-Fi could be slow or unstable, especially within certain parts of the hotel. Instances of the internet being intermittent and even non-existent have been noted, along with occasional problems in specific areas like the rooms. While some found the Wi-Fi satisfactory for general use, it may need improvements for those relying on a stable connection for work or streaming. Despite these drawbacks, the hotel remains clean and comfortable, offering free Wi-Fi for guests.
The gym at Mercure Sao Paulo Jardins has garnered mixed reviews from guests, but it is generally well-regarded for its cleanliness and organization. Many guests appreciated the availability of towels, describing the gym as very clean and organized. Multiple travelers noted that the gym is well-equipped with specific praise directed at the quality of the treadmills, although it's mentioned that they were occasionally under maintenance.
While the gym has impressive features, guests pointed out some areas for improvement, particularly the need for better weightlifting equipment and a broader range of machines. Some reviews mentioned that the gym area is on the smaller side and was undergoing renovations, which may have influenced their experience.
Despite these drawbacks, visitors have called the gym excellent and perfect, highlighting its well-maintained state and efficient towel service. However, the limited operating hours with the gym only opening at 9am and the small size were noted as less favorable aspects.
Overall, the gym at Mercure Sao Paulo Jardins is recognized for its good equipment and cleanliness but has room for enhancement in terms of space and variety of workout machines.
The pool at Mercure Sao Paulo Jardins offers both positives and areas for improvement based on guest feedback. It is an indoor heated pool, which guests found delightful and praised for being covered and warm, making it a suitable year-round amenity. However, many guests noted that the pool is quite small, particularly in relation to the size of the hotel, which may limit its usage for swimming and general enjoyment.
While some review the pool as very clean and awesome, others pointed out inconsistencies in maintenance with occasional remarks about the water being cloudy or greasy. The temperature of the pool also seems to fluctuate, adding to the mixed experiences of guests. Despite these issues, the indoor pool remains a notable feature for many visitors due to its convenience and the added comfort of being heated.
The 'Mercure Sao Paulo Jardins' offers a range of parking options with several guests noting the availability of valet parking. There are mixed reviews about the cost and quality of the parking services. Some guests found the valet service convenient and the basement garage clean and fairly priced, while others felt the parking fees were expensive and the service could use improvement. Despite these concerns, the hotel provides parking assistance and the separate parking garage is generally functional. Issues with parking were minimal for many, but it’s clear that enhancements could be made to improve the overall experience.
The Mercure Sao Paulo Jardins hotel seems to cater effectively to families traveling with children. The spacious rooms are well-suited for families, offering enough space for three or even four people comfortably. Guests have frequently mentioned the large family rooms, which come with big beds, ensuring that everyone has a comfortable place to sleep. Additionally, many reviews highlight how children are warmly welcomed and well-received, which is a significant plus for parents traveling with kids.
Good room amenities and a wonderful shower have also been appreciated by guests, contributing to a pleasant stay. The hotel's quiet atmosphere, along with soft pillows and easily adjustable and silent air conditioning, ensures a good night's sleep for the entire family.
While some guests mentioned requirements like quadruple rooms, the overall experience appears very positive for families. Besides, the location and facilities seem well-adjusted to meet the needs of a cultural weekend or a family vacation. Families have had satisfactory stays, praising both the room and the hotel's amenities, making Mercure Sao Paulo Jardins a compelling choice for those traveling with children.
Mercure São Paulo Jardins offers a prime location for guests seeking an enjoyable nightlife experience in São Paulo. Situated near Paulista Avenue and Augusta Street, the hotel is conveniently close to a variety of great restaurants and bars, contributing to its highly praised location. The nearby area is rich with dining and nightlife options, ensuring that guests have plenty to explore and enjoy without venturing far from the hotel. Despite its proximity to the lively Augusta Street, the nights remain relatively quiet, allowing for a comfortable stay.
Mercure Sao Paulo Jardins stands out for its excellent location, making it very accessible and convenient for all guests, including those with disabilities. Nestled close to Paulista Avenue and the shopping centers in Jardins, the hotel is described as easily navigable and accommodating for everyone. Guests have highlighted the availability of adapted rooms designed for wheelchair users, which are equipped with essential amenities like air conditioning to ensure a comfortable stay. However, it's noted that the toilets being very low could pose a challenge for people with reduced mobility. Overall, the hotel receives praise for its accessibility and thoughtful design to cater to various needs.
Mercure São Paulo Jardins features a well-regarded heated pool that guests frequently describe as excellent and delightful. The covered and warm environment enhances its relaxing ambiance. Many reviews highlight the pool's consistent heating, noting it as a standout amenity that contributes significantly to their positive experience at the hotel. Overall, the heated pool at this hotel receives consistent praise for its warmth and comfort, making it a highly appreciated facility for relaxation.
The 'Mercure Sao Paulo Jardins' hotel is noted for its dog-friendly policies, providing amenities like pet beds and bowls which make it a convenient choice for pet owners. There is a dedicated pet-play area that dogs seem to enjoy. However, guests have expressed a need for an area with grass for pets, as dogs aren't allowed on the hotel's grassy areas. While the hotel offers a pet kit, the staff might not always inform guests about it upon arrival. Overall, the hotel is appreciated for being welcoming to pets, though some enhancements in dog-friendly facilities could improve the experience further.
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Location
Breakfast
However, there are notable areas for improvement. Several guests felt the breakfast could offer more variety, especially in savory options. Some have mentioned it being repetitive or inconsistent in quality with occasional issues such as hard bread and cold sandwiches. Others found the breakfast options limited, overpriced or not included in the basic rate, which left some guests feeling it did not meet their expectations for the price paid. There were also comments about the breakfast service being disorganized and a lack of replenishment of items.
Overall, while the breakfast at Mercure Sao Paulo Jardins is generally well-received for its variety and taste, there are suggestions for enhancing the selection and managing the service more effectively to fully satisfy all guests.
Dinner
However, feedback also points to occasional inconsistencies. Some diners noted that certain dishes, like the grilled chicken and burger, did not meet expectations, describing the meat as dry or subpar. Issues with room service are mentioned, including long wait times and incorrect orders, sometimes resulting in a disappointing experience. Additionally, the restaurant's availability was sometimes limited with guests noting instances when it was closed, necessitating alternative dining arrangements.
Overall, while the restaurant's food quality is generally well-regarded, the service experience can vary, highlighting areas where improvement could enhance the dining experience at this hotel.
Rooms
However, several criticisms point to needed refurbishments with mentions of outdated furniture, worn facilities and rooms that feel old. Issues such as leaking faucets, mold, musty smells and noise have also been noted, particularly in rooms on the first floor. Some guests experienced problems with air conditioning and lighting with blackout curtains not fully blocking out light and inadequate soundproofing in bathroom walls.
Despite these issues, the location of the hotel and the service at reception receive frequent praise, offering a convenient and welcoming environment. Overall, the spacious and comfortable aspects of the rooms tend to outweigh the calls for renovation, making it a suitable choice for travelers valuing room size and comfort.
Beds
The clean and well-maintained nature of the beds further enhanced guest satisfaction. Several reviews pointed out the excellent quality of bedding with good pillows and soft bedsheets frequently mentioned. The overall accommodation seems to be spacious and well-furnished with large windows adding to the appeal. Guest experiences suggest that attention to detail in bed comfort and cleanliness is a notable strength of Mercure São Paulo Jardins.
Cleanliness
Guests frequently mentioned clean and comfortable beds, well-maintained facilities and tidy spaces throughout the hotel. The rooms are described as spacious and clean, contributing to a comfortable stay. The cleaning service received particular commendation for being impeccable, adding to the overall pleasant experience.
However, a few reviews indicated areas for improvement, including some issues with hallway cleanliness, occasional late room cleaning service and isolated incidents of unpleasant smells. Despite these minor drawbacks, the consensus is that Mercure Sao Paulo Jardins maintains a high standard of cleanliness with many guests expressing satisfaction with their clean rooms and the well-kept environment.
Staff
While a few isolated remarks noted areas for potential improvement, such as recognizing doormen or the availability of cleaning staff, the overwhelming sentiment is one of satisfaction with the hotel's hospitality. Many guests appreciate specific staff members for their helpfulness and courteousness with numerous mentions of employees going above and beyond to meet guests' needs.
Service at Mercure Sao Paulo Jardins is not just efficient but also exceptionally warm and friendly, resulting in a welcoming atmosphere that enhances the overall stay. The staff's readiness to assist at any time and their ability to communicate effectively in multiple languages further contribute to a seamless and comfortable guest experience.
Wi-Fi
Gym
While the gym has impressive features, guests pointed out some areas for improvement, particularly the need for better weightlifting equipment and a broader range of machines. Some reviews mentioned that the gym area is on the smaller side and was undergoing renovations, which may have influenced their experience.
Despite these drawbacks, visitors have called the gym excellent and perfect, highlighting its well-maintained state and efficient towel service. However, the limited operating hours with the gym only opening at 9am and the small size were noted as less favorable aspects.
Overall, the gym at Mercure Sao Paulo Jardins is recognized for its good equipment and cleanliness but has room for enhancement in terms of space and variety of workout machines.
Pool
While some review the pool as very clean and awesome, others pointed out inconsistencies in maintenance with occasional remarks about the water being cloudy or greasy. The temperature of the pool also seems to fluctuate, adding to the mixed experiences of guests. Despite these issues, the indoor pool remains a notable feature for many visitors due to its convenience and the added comfort of being heated.
Parking
Family
Good room amenities and a wonderful shower have also been appreciated by guests, contributing to a pleasant stay. The hotel's quiet atmosphere, along with soft pillows and easily adjustable and silent air conditioning, ensures a good night's sleep for the entire family.
While some guests mentioned requirements like quadruple rooms, the overall experience appears very positive for families. Besides, the location and facilities seem well-adjusted to meet the needs of a cultural weekend or a family vacation. Families have had satisfactory stays, praising both the room and the hotel's amenities, making Mercure Sao Paulo Jardins a compelling choice for those traveling with children.
Nightlife
Accessible
Heated Pool
Dog Friendly
Yes, Mercure Sao Paulo Jardins has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Sao Paulo Jardins.
Yes, Mercure Sao Paulo Jardins welcomes dogs.
Yes, parking facilities are available at Mercure Sao Paulo Jardins.
Yes, Mercure Sao Paulo Jardins has a gym.
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