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Summary of reviewsGolden Tower Pinheiros by Fênix Hotéis shines in multiple aspects, making it a favored choice for travelers to São Paulo. Nestled in the vibrant Pinheiros district, the hotel's prime location is a standout feature. Visitors benefit from easy access to a multitude of nearby attractions such as bars, restaurants and shopping centers. Notably, Faria Lima subway station is just a few blocks away, ensuring convenient city-wide travel. Proximity to popular neighborhoods like Vila Madalena adds to the hotel’s appeal, particularly noted for its safe and central locality, suiting both leisure and business travelers.
Guests often commend the array of nearby dining options and amenities, which enhance the overall convenience of the stay. This favorable location is complemented by well-maintained facilities and good value for money. Spacious and comfortable rooms, along with a generous breakfast spread, further heighten the positive guest experience. Cleanliness is a frequently lauded aspect with meticulous attention to hygiene in both rooms and common areas.
Breakfast is another highlight at the Golden Tower Pinheiros, generally receiving high praise for variety and quality, featuring fruits, breads, regional specialties and more. The attentive staff and freshness of the meals contribute to a satisfying start to the day for most guests. While dinner receives mixed reviews with some criticisms about service and food quality, many find the offerings at the Mediterraneo Restaurant and room service to be convenient and worthwhile.
When it comes to accommodations, the rooms are noted for their generous size, cleanliness and comfort. Even though some decor shows signs of aging and a few minor issues like dim lighting and musty smells have been reported, the overall guest sentiment is positive, thanks to comfortable beds and quality amenities. Staff interactions significantly enhance the guest experience; they are often described as friendly, helpful and efficient, which tends to compensate for the hotel's minor shortcomings.
However, Wi-Fi connectivity poses a challenge with numerous guests experiencing unstable and weak internet services. Those who require a reliable connection may face difficulties here. The gym facilities and rooftop pool are seen as minimal yet functional; the pool, despite its small size, offers pleasant views from its rooftop setting.
Parking services receive a mixed response with efficient valet service being appreciated but countered by high costs and limited space. Families find the hotel reasonably accommodating with adjoining rooms and extra mattresses available, though some areas like room arrangement and staff friendliness during breakfast hours show room for improvement.
The overall impression of Golden Tower Pinheiros by Fênix Hotéis is highly positive, emphasized by its prime location, commendable cleanliness, comfortable accommodations and notably friendly staff. While there are a few areas for improvement, particularly concerning Wi-Fi and some service aspects, the hotel remains a strong option for visitors to São Paulo. Show more
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Hotel near Nightlife Spots
Located on Deputado Lacerda Franco in Pinheiros, providing easy access to Vila Madalena's nightlife. The hotel offers comfortable accommodations and is near many bars and clubs. It's a great location for exploring the bohemian side of São Paulo.
Hotel with Rooftop Pool
The hotel offers a rooftop pool. Situated in Pinheiros, this hotel provides comfortable accommodations and easy access to local attractions.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Luxury Double RoomThis air-conditioned room features a minibar, desk and a 40" TV with cable access. It's furnished with vinyl floors, soundproofed windows and blackout curtains. There is also a bathroom with free toiletries.
Non-smoking room.
Executive SuiteThis suite has an LCD TV and a seating area with wooden floors.
Non-smoking room
Exclusive Master SuiteThis suite features wooden floors and a separate living room. It offers breakfast in the room, a local newspaper, a fresh flower bouquet and turndown service.
Non-smoking room
Premium Double RoomKnown as "Golden Room", it features an LCD TV and wooden floors (only non-smoking rooms).
Luxury Twin RoomThis air-conditioned room features a minibar, desk and a 40" TV with cable access. It's furnished with vinyl floors, soundproofed windows and blackout curtains. There is also a bathroom with free toiletries.
Non-smoking room
Premium Twin RoomKnown as "Golden Room", it features an LCD TV and wooden floors (only non-smoking rooms).
Non-smoking room
Standard Twin RoomThis air-conditioned room features a minibar, desk and a 32" TV with cable access. It's furnished with vinyl floors, soundproofed windows and blackout curtains. There is also a bathroom with free toiletries.
Non-smoking room
Standard Double RoomThis air-conditioned room features a minibar, desk and a 32" TV with cable access. It's furnished with vinyl floors, soundproofed windows and blackout curtains. There is also a bathroom with free toiletries.
Non-smoking room.
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a minibar, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Standard Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a wardrobe. The unit offers 3 beds.
Double Room - Disability AccessFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower. The spacious double room features air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Twin Room - Disability AccessProviding free toiletries, this twin room includes a private bathroom with a walk-in shower. The twin room provides air conditioning, soundproof walls, a minibar, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
Single Room - Disability AccessProviding free toiletries, this single room includes a private bathroom with a walk-in shower. The air-conditioned single room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a wardrobe. The unit offers 1 bed.
Queen RoomThe spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The double room provides a minibar, a wardrobe, a safe deposit box, a dressing room, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Golden Tower Pinheiros by Fênix Hotéis boasts an exceptional location in the vibrant Pinheiros district of São Paulo. This hotel is highly praised for its strategic position, providing easy access to a plethora of nearby attractions, including bars, restaurants and shopping centers. With the Faria Lima subway station only a few blocks away, guests find it incredibly convenient to connect with different parts of the city. Visitors particularly appreciate the proximity to popular neighborhoods like Vila Madalena, known for its lively nightlife and leisure options.
The locality is described as safe and central, allowing for many activities and sights to be reached on foot. This is ideal for both business travelers and tourists looking to explore São Paulo without having to rely heavily on transportation services. The area surrounding the hotel is filled with an array of dining options and everyday amenities, including pharmacies and markets, adding to the overall convenience.
Beyond its prime location, the hotel offers good value for money, enhanced by the friendliness of the staff and well-maintained facilities. Comfortable and spacious rooms, coupled with a generous breakfast menu, further contribute to the positive experience of staying at Golden Tower Pinheiros. Guests frequently highlight the hotel’s cleanliness, comfort and the ease of access it affords to various city attractions, making it an ideal base for exploring São Paulo.
Breakfast
The breakfast at Golden Tower Pinheiros by Fênix Hotéis generally receives high praise from guests. Described as wonderful, excellent and delicious, the breakfast is highlighted for its variety and quality. Many guests noted that it offers a complete breakfast with numerous options including fruits, breads, omelets and tapioca. Fresh products and a good selection of regional and typical Brazilian options were also frequently mentioned, adding a touch of local flavor to the meal.
However, there are some criticisms. A few guests found the breakfast offerings to be weak, mediocre or lacking in variety, particularly noting a scarcity of healthy, vegetarian and vegan options. Some also commented on the presentation and quality of specific items like fruits and coffee with occasional mentions of overripe fruits and cold, stale bread.
Despite these occasional drawbacks, the overall sentiment towards the breakfast experience leans strongly positive. Guests appreciate the attentive staff, the abundant options and the freshness of the food. The hotel’s breakfast service tends to meet or exceed expectations for many, contributing to a generally satisfying start to the day.
Dinner
Golden Tower Pinheiros by Fênix Hotéis offers a diverse dining experience with the Mediterraneo Restaurant being a highlight. Many guests appreciated the convenience of having a restaurant on-site with some mentioning the food was excellent and well-served. The quality of the dishes, particularly the filet mignon sandwich, garnered positive reviews. Guests also noted the polite and helpful staff at the restaurant and specifically enjoyed the breakfast, lunch and dinner options accommodating various dietary restrictions including vegan, vegetarian and gluten-free.
However, several guests encountered issues with the dinner service. Common complaints included slow service, rude staff and instances where the meat served did not match the menu description. Some diners opted for in-room dining to avoid unpleasant experiences in the restaurant, mentioning that room service was well-priced and well-served.
The restaurant closes at 10 PM, which was noted by several guests. Despite some negative feedback regarding service and food quality, many guests still found the overall dining experience to be good and expressed intentions to dine there again.
Rooms
Golden Tower Pinheiros by Fênix Hotéis offers spacious and clean accommodations, praised heavily for their comfort. Many guests highlight the generous room size, noting that rooms are quiet and well-suited for a restful night's sleep. The cleanliness of the rooms receives frequent commendation with descriptions of rooms being very clean and organized. Comfortable beds and good amenities like soft towels and quality showers contribute to a positive experience.
The hotel rooms do show signs of aging with some reviews mentioning outdated decor and less effective air conditioning systems. Despite this, the comfort level remains high and the spaciousness is a significant plus for many visitors.
Guests appreciate the overall room facilities, including the presence of bathtubs in some rooms, although opinions on this are mixed due to the bathtubs' small size. Rooms with views and smoking rooms are available, adding to the variety of options depending on personal preferences.
However, minor issues like dim lighting, occasional musty smells and inconsistent room cleaning services were noted by some guests. Some reviews also mention the inconvenience of the room not being cleaned on initial days of their stay.
The staff at the hotel are frequently described as polite and patient, contributing to the overall positive impression of the service. Despite some outdated elements, the hotel's structure and the quiet, comfortable nature of the rooms make it a suitable choice for those seeking a stay in a safe neighborhood.
Beds
The Golden Tower Pinheiros by Fênix Hotéis receives strong praise for its comfortable beds, contributing to an excellent night's sleep for many guests. The beds are frequently described as enormous, cozy and often exceed comfort expectations with many guests highlighting the superb quality of the mattresses, pillows and bed linens. Some reviews specifically mention the beds being large, soft and king-sized, adding to the overall comfort of the stay.
However, it's worth noting that a few guests reported less favorable experiences, encountering outdated room structures, saggy or hard mattresses and occasional lapses in bed cleanliness. But the general sentiment remains positive with many guests commending the hotel for its spacious and clean rooms and top-tier bedding. The overall comfort of the beds at the Golden Tower Pinheiros is a significant highlight, making it a noteworthy choice for travelers valuing a restful sleep.
Cleanliness
At Golden Tower Pinheiros by Fênix Hotéis, cleanliness stands out as one of the major highlights noted by guests. The rooms and bathrooms are consistently described as clean, tidy and well-maintained, contributing significantly to the overall comfort of the stay. Many reviews appreciated the excellent and impeccable cleanliness, calling the environment clean and organized. The hotel's commitment to sanitation, especially during times requiring stringent disinfection protocols, has been highlighted favorably.
Though the majority of reviews are positive, a few have mentioned issues such as a musty smell, moldy rooms and occasional lapses in cleaning detail, like finding hair strands from previous guests or inadequate cleaning of certain areas. Despite these isolated concerns, the overall sentiment remains positive with guests frequently praising the hotel's cleanliness and comfortable accommodations. The hotel's great location and friendly staff further enhance the appeal, making it a solid choice for travelers prioritizing a clean and cozy environment.
Staff
Golden Tower Pinheiros by Fênix Hotéis has received overwhelmingly positive remarks regarding its staff from various guests. Most reviews emphasized the friendliness, attentiveness and helpful nature of the hotel team across all areas, including reception, restaurant and cleaning services. Many noted the exceptional customer service with specifically mentioned individuals such as Bianca being highlighted for their outstanding service. The staff were consistently described as polite, welcoming and efficient, contributing significantly to the guest experience.
However, there were some mentions of less positive interactions, particularly with certain reception staff, who were described at times as rude, disorganized or inattentive. Despite these isolated incidents, the overall sentiment reflects a dedicated and professional team deeply committed to guest satisfaction.
The cleaning staff were praised for their politeness and efficiency, while the restaurant staff stood out for their courteous service. The receptionists were frequently noted for their quick responses to requests and their willingness to assist with recommendations and directions.
In summary, the majority of guests found the staff at Golden Tower Pinheiros by Fênix Hotéis to be a major highlight of their stay, providing excellent and attentive service, which greatly enhanced their overall experience.
Wi-Fi
Golden Tower Pinheiros by Fênix Hotéis offers a mixed experience when it comes to Wi-Fi connectivity. Numerous guests have expressed dissatisfaction with the hotel's internet service, mentioning weak or unstable connections and poor internet speed. Some reviews highlighted that the Wi-Fi can be unreliable and often drops, which has led to frustration for those needing a stable internet connection during their stay. There were instances where the internet was down for a couple of days and in some rooms, there was no Wi-Fi connection at all.
However, there are occasional positive reviews indicating that the Wi-Fi worked quite well throughout the entire hotel and was quite okay in some areas. Despite this, the general consensus suggests that the Wi-Fi quality is inconsistent with some guests having to resort to using their phone's data due to the poor network.
On a brighter note, the hotel's comfort, pricing and excellent services, along with very friendly staff, received commendation from guests. It's clear that while the Golden Tower Pinheiros offers good overall accommodation and service, those requiring reliable Wi-Fi might face challenges.
Gym
The gym at Golden Tower Pinheiros by Fênix Hotéis has received a range of reviews, predominantly highlighting its small size and subpar conditions. Many guests noted that the gym space is tiny with some describing it as the tiniest or even a joke. The area is often cited as poorly equipped, lacking sufficient equipment for comprehensive workouts and some of the existing machines are outdated or unreliable. Users mentioned that the maintenance of the equipment could be improved with specific mentions of problems like a defective treadmill. There are remarks about the gym being loud and without air conditioning, which adds to the overall discomfort. Collectively, the gym seems more like a minimal fitness area that could benefit from significant enhancements to meet guests' expectations for a proper workout facility.
Pool
Golden Tower Pinheiros by Fênix Hotéis offers a rooftop pool that is often highlighted for its remarkable views and pleasant setting. Despite its limited size, guests generally find the pool area enjoyable and a nice place to relax. The pool's compact nature, however, is a consistent point of feedback with many guests noting it appears larger in photos. Cleanliness of the pool area leaves room for improvement, as some reviewers point out that the pool and surrounding areas could be maintained better. While the pool is not heated, it remains a valued amenity for many, especially given the charming rooftop location. Additionally, the combination of the pool and the adjoining sun lounge area enhances the overall experience, making it a notable feature of the hotel.
Parking
Golden Tower Pinheiros by Fênix Hotéis offers a mixed experience in terms of parking. Guests generally appreciated the efficient valet service and found the onsite parking to be reasonably priced at times. Some enjoyed the 24-hour valet convenience, which made their stay more comfortable. However, there are significant concerns regarding the high cost and limited availability of parking spaces. Many reviews pointed out that parking fees are expensive and the additional costs were not clearly communicated before booking, causing some frustration.
The parking process itself was noted to be somewhat cumbersome with guests having to wait for tickets every time they moved their vehicles. There were also reports of delays in car retrieval, particularly on departure days. The lack of clear directions within the parking lot and its separation from other hotel facilities added to the inconvenience.
Several guests mentioned the inconvenience of having to pay for parking separately from their room charges, suggesting that this was not made obvious during booking. Some even found themselves needing to park on the street due to limited space. The overall sentiment suggests that while the parking services are efficient when they work, the associated fees and procedures could use improvement to enhance the guest experience.
Family
Golden Tower Pinheiros by Fênix Hotéis offers a generally positive experience for families, particularly highlighting its suitable location near shopping malls and restaurants. The hotel is considered family-friendly with amenities such as adjoining rooms and the option for additional mattresses, making it easier for families to stay together. Guests have noted pleasant experiences and the appropriateness of the hotel for family stays.
However, there are several areas for improvement. Some guests have faced challenges with room arrangements, especially larger families. Instances of families being disturbed by crying children in adjacent rooms have also been mentioned. While breakfast is provided, some guests have encountered less-than-friendly staff and strict timings. The reduction in daily room cleaning due to COVID-19 measures was another noted inconvenience.
Ultimately, while the hotel is well-situated and offers some family-oriented benefits, potential guests may want to consider these aspects when planning their stay.
Nightlife
Golden Tower Pinheiros by Fênix Hotéis is ideally situated for anyone looking to experience the vibrant nightlife of São Paulo. The hotel is perfectly located in the heart of Pinheiros, a lively neighborhood teeming with a variety of bars, restaurants and nightclubs. With popular nightlife areas such as Vila Madalena also close by, guests have an abundance of options at their fingertips.
A short five-minute walk will have visitors immersed in the local nightlife with several establishments within easy reach. The convenience of being near so many excellent dining and entertainment options makes it an attractive choice for those eager to explore the city's after-dark offerings.
While the surroundings can appear somewhat unkempt, the proximity to lively social spots more than compensates. Guests generally appreciate the hotel's location for its ease of access to the dynamic nightlife scene in the area, making it a worthwhile stay for anyone wanting to enjoy the best of what Pinheiros and Vila Madalena have to offer.
4 Star
Golden Tower Pinheiros by Fênix Hotéis receives mixed evaluations with many guests questioning its four-star rating. Although some found the hotel to offer an excellent price-to-quality ratio and even compared it to the Hilton level, the consensus points toward experiences falling short of four-star standards. Reviews highlight the dated appearance and aged facilities that do not align with contemporary four-star expectations. Despite having amenities like a classic valet service, several guests describe their stay as disappointing, noting that the quality justifies a rating closer to 2.5 stars rather than 4 stars. The daily rates are considered expensive relative to the services and overall quality provided. While some believe its value for money can be excellent, others argue that it no longer meets the criteria of a four-star establishment.
Business
The Golden Tower Pinheiros by Fênix Hotéis emerges as a preferred choice for business travelers, offering a range of supportive facilities that ensure a comfortable and productive stay. Its location is notably advantageous for those with business in the Faria Lima area, providing easy commutes and accessibility. The hotel boasts good business amenities and is equipped with high-quality service that accommodates the needs of business guests effectively. Many visitors appreciated the value-for-money aspect, finding it both convenient and suitable for business stays.
The hotel structure is praised for being well-maintained and the venue is ideal for hosting meetings. Guests found the business-friendly environment conducive to completing their work efficiently. Although there were some issues with room features such as air conditioning and billing methods, these did not overshadow the overall positive experience. Visitors also highlighted the kind staff and the quality of the breakfast, which offered a variety of options to start the day right.
In summary, the Golden Tower Pinheiros is a highly regarded hotel for business travelers due to its excellent location, supportive business facilities and high standard of service.
Yes, Golden Tower Pinheiros by Fênix Hotéis has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Golden Tower Pinheiros by Fênix Hotéis.
No, Golden Tower Pinheiros by Fênix Hotéis doesn't allow dogs.
Yes, parking facilities are available at Golden Tower Pinheiros by Fênix Hotéis.
Yes, Golden Tower Pinheiros by Fênix Hotéis has a gym.