4-Star HotelLocated in Monte Prado, this hotel offers a spa and wellness center for relaxation. It provides a tranquil setting and facilities for guests seeking a rejuvenating experience.
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Summary of reviews related to the '4 Star' categoryMonte Prado Hotel & Spa presents itself as a four-star establishment, but numerous reviews indicate that it fails to meet the expectations associated with this rating. Various guests have expressed disappointment with the quality of the services, facilities and overall hospitality. The lack of basic amenities such as kettles, coffee machines and even bottled water in rooms detracts from the expected four-star experience. Common areas and room finishes were found to be below standard with issues like cold breakfast items, insufficient cleanliness and malfunctioning facilities frequently highlighted.
Service inconsistencies were also evident, particularly in the restaurant, where the quality of dinner and breakfast offerings did not align with what guests anticipated from a four-star hotel. While the breakfast did offer some variety, it lacked regional products and the overall dining experience did not meet four-star expectations.
The hotel's spa and other amenities also came under scrutiny with several guests noting that they were not up to the quality anticipated for the price and rating of the hotel. Some mentioned the pool being consistently occupied and other facilities showing signs of wear and tear, which detracts from the luxurious experience one would expect.
However, there are mentions of certain positive aspects such as the friendly receptionists, although they could benefit from better training regarding local tourism information. Despite being labeled a four-star hotel with good amenities, the overall sentiment suggests that Monte Prado Hotel & Spa has significant room for improvement to truly live up to its four-star rating.
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