4-Star HotelSummary of reviews related to the '4 Star' categoryTri Hotel Executive Caxias has garnered mixed reviews regarding its facilities and services. On the positive side, many guests noted that the hotel meets four-star standards and provides good service. The overall quality, spanning from accommodations to customer service, adheres to the expected four-star level. Some guests praised it for having an excellent cost-benefit ratio, highlighting well-maintained premises and satisfactory experiences that align with the four-star benchmark.
However, not all feedback was favorable. Numerous reviewers pointed out that the hotel does not consistently live up to its four-star rating. Complaints included old carpets, outdated rooms, smelly pillows and a dirty ceiling, which detracted from the expected luxury. Several guests felt that the price was too high for the quality provided, citing a need for better value. Additionally, some mentioned poor reception services, including unhelpful staff and a lack of assistance with luggage.
In conclusion, while Tri Hotel Executive Caxias meets some four-star expectations and offers generally good service, there are notable areas for improvement, particularly regarding the condition of the rooms and the value for money.
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