Altos da Serra Hotel
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Summary of reviewsAltos da Serra Hotel enjoys a favorable reputation, largely due to its strategic location that provides convenient access to key attractions such as downtown areas, wineries, and local restaurants. Free parking adds to the accessibility for guests with vehicles, contributing to the overall convenience. Visitors frequently commend the hotel's cleanliness and organization, emphasizing well-maintained rooms and facilities that, despite their older style, remain exceptionally clean and inviting. The bright hallways and meticulous housekeeping further enhance the hotel's appeal.
One of the standout features of Altos da Serra Hotel is its breakfast, consistently praised for its variety and quality. Guests appreciate the delicious offerings, from colonial coffee to unique local sweets, all served by a polite and accommodating staff. This delightful breakfast experience is a significant contributor to guest satisfaction, often enjoyed alongside cozy amenities like fireplaces or large parking spaces.
The rooms are described as cozy and comfortable, equipped with heating facilities suitable for colder weather, although some guests have noted occasional inconsistencies in heater performance. Despite the absence of air conditioning and certain accessibility challenges, such as the lack of elevators, the warm and welcoming atmosphere of the rooms is appreciated. Guests benefit from consistently hot water in sinks and showers, ensuring comfort during their stay.
The attentive and friendly staff play a crucial role in enhancing the guest experience, with numerous mentions of the warm reception upon arrival. Personalities like Receptionist Salete and Fred are frequently highlighted for their exemplary service, along with the hotel owner, Ms. Sônia, whose detailed care adds to the positive experiences. The kindness and competence of the staff, along with the enjoyable breakfast served by the kitchen team, are among the significant factors contributing to the memorable stays of guests.
While there are mixed reviews regarding the bedding, with occasional mentions of hard mattresses affecting sleep quality, the overall experience at Altos da Serra Hotel is positive. Comfortable beds and brand-new bed linen often provide guests with a restful night's sleep. Altos da Serra Hotel succeeds in creating a welcoming and supportive environment, solidifying its position as a preferred choice for travelers seeking comfort, convenience, and excellent service.
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One of the standout features of Altos da Serra Hotel is its breakfast, consistently praised for its variety and quality. Guests appreciate the delicious offerings, from colonial coffee to unique local sweets, all served by a polite and accommodating staff. This delightful breakfast experience is a significant contributor to guest satisfaction, often enjoyed alongside cozy amenities like fireplaces or large parking spaces.
The rooms are described as cozy and comfortable, equipped with heating facilities suitable for colder weather, although some guests have noted occasional inconsistencies in heater performance. Despite the absence of air conditioning and certain accessibility challenges, such as the lack of elevators, the warm and welcoming atmosphere of the rooms is appreciated. Guests benefit from consistently hot water in sinks and showers, ensuring comfort during their stay.
The attentive and friendly staff play a crucial role in enhancing the guest experience, with numerous mentions of the warm reception upon arrival. Personalities like Receptionist Salete and Fred are frequently highlighted for their exemplary service, along with the hotel owner, Ms. Sônia, whose detailed care adds to the positive experiences. The kindness and competence of the staff, along with the enjoyable breakfast served by the kitchen team, are among the significant factors contributing to the memorable stays of guests.
While there are mixed reviews regarding the bedding, with occasional mentions of hard mattresses affecting sleep quality, the overall experience at Altos da Serra Hotel is positive. Comfortable beds and brand-new bed linen often provide guests with a restful night's sleep. Altos da Serra Hotel succeeds in creating a welcoming and supportive environment, solidifying its position as a preferred choice for travelers seeking comfort, convenience, and excellent service.
Dog Friendly Hotel
This hotel is known to be dog-friendly and offers a garden and shared lounge, providing a comfortable environment for both guests and their pets. The sun terrace and free private parking add to the convenience.
Hotel with Parking
This hotel provides free private parking. It is listed among hotels in São Joaquim with parking facilities.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Guest Reviews
Altos da Serra Hotel is favored for its advantageous location, providing easy access to key attractions such as downtown areas, wineries, and local restaurants. Visitors appreciate the hotel's proximity to the center, making it convenient for exploring the city. Free parking is an added benefit, enhancing accessibility for those with vehicles. Guests highlight the cleanliness and organization of the rooms, accompanied by excellent service from a helpful staff. Although there are notes of street noise and comfort concerns, the general feedback indicates satisfaction with the accommodations. The breakfast receives frequent praise, contributing to the overall positive experience. While some reviews mention limitations, such as the absence of an elevator and smaller bed sizes, these are offset by the hotel's family-oriented atmosphere, which promotes a welcoming environment.
Altos da Serra Hotel is consistently praised for its breakfast offerings, which have left a lasting impression on guests. The breakfast is described as excellent, with a variety that caters to different tastes each day. Guests appreciate the ample selection, noting everything is very tasty, from the colonial coffee to the remarkable apple juice and the best pinhão sweet they've ever tasted. The breakfast experience is enhanced by a super polite and accommodating staff, ensuring a pleasant start to the day. Guests frequently mention the combination of great service with delightful breakfast options, highlighting the value provided at the hotel. Whether enjoying breakfast in a cozy room with a fireplace or benefiting from spacious parking, the breakfast at Altos da Serra Hotel is a standout feature that contributes significantly to guests' satisfaction.
The Altos da Serra Hotel offers cozy and comfortable rooms that provide a great escape, especially during colder weather, thanks to amenities like a wood-fired shower and a heater. However, guests have noted that the heater functions inconsistently, sometimes only operating in the morning and evening. The rooms are spacious, and the beds generally offer a comfy experience, though there are mentions of outdated mattresses affecting sleep quality for some. A standout feature is the consistently hot water available in sinks and showers, ensuring guests remain warm and comfortable throughout their stay.
Interestingly, guests have mentioned the absence of air conditioning, although this might be a minor issue given the hotel's emphasis on heating facilities. For those concerned about street noise, rooms facing the road can be considerably louder due to the hotel's lower structure. Additionally, travelers should note the absence of both an elevator and ground-floor rooms, which could pose accessibility challenges for individuals with disabilities or those with mobility issues. Despite some minor drawbacks, the inviting atmosphere of the rooms, coupled with a delicious breakfast, helps make the guest experience enjoyable.
Altos da Serra Hotel offers a mixed experience when it comes to bedding. Numerous guests noted the comfort of the beds, highlighting both the warmth and quality of the bedding. The hotel provides comfortable beds and pillows, complemented by brand new bed linen and towels, which can enhance a restful night's sleep. However, some guests experienced less satisfactory sleeps, citing issues with hard or uncomfortable mattresses. The hotel appears to have room for improvement in ensuring consistently comfortable beds for all guests.
Altos da Serra Hotel has consistently impressed guests with its high standards of cleanliness. Visitors frequently highlight the hotel's well-maintained and organized environment. The accommodations, including the bedding and rooms, are described as exceptionally clean, combining coziness and order. Despite being an older establishment, the hotel's cleanliness remains outstanding, with many guests noting the bright and shining hallways. In addition to clean rooms, the facilities offer a delightful breakfast and quality showers, further enhancing the guest experience. The staff's attentiveness and commitment to maintaining a pristine setting adds to the overall appeal of this beautifully kept hotel.
Visitors to Altos da Serra Hotel consistently praise the stellar service and attentive care provided by the staff. Guests note the warm and welcoming reception they receive, highlighting individuals like receptionist Salete and Fred, who go out of their way to be helpful and attentive. The entire hotel team is commended for being polite, friendly, and extremely accommodating, consistently providing impeccable service throughout the stay. Another notable mention is the hotel owner, Ms. Sônia, who is described as being attentive to details, further enhancing the guest experience. The wonderful kitchen staff contribute to a varied and enjoyable breakfast, rounding out the positive dining experience. Overall, the staff's kindness and competence are key highlights that contribute significantly to the guests' satisfaction and memorable stays at the hotel.
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Location
Breakfast
Rooms
Interestingly, guests have mentioned the absence of air conditioning, although this might be a minor issue given the hotel's emphasis on heating facilities. For those concerned about street noise, rooms facing the road can be considerably louder due to the hotel's lower structure. Additionally, travelers should note the absence of both an elevator and ground-floor rooms, which could pose accessibility challenges for individuals with disabilities or those with mobility issues. Despite some minor drawbacks, the inviting atmosphere of the rooms, coupled with a delicious breakfast, helps make the guest experience enjoyable.
Beds
Cleanliness
Staff
No, Altos da Serra Hotel doesn't have any pool.
No, a spa isn't available at Altos da Serra Hotel.
Yes, Altos da Serra Hotel welcomes dogs.
Yes, parking facilities are available at Altos da Serra Hotel.
No, Altos da Serra Hotel doesn't have a gym.
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