InfoSummary of reviewsHotel Fazenda Dona Francisca stands out as a remarkable destination largely due to its exceptional location amidst breathtaking landscapes that offer a serene environment perfect for relaxation. The hotel caters well to families with a wide range of activities that entertain both children and adults, guaranteeing an unforgettable experience. The spacious, meticulously maintained grounds, warm pools and cozy reception area enhance the welcoming atmosphere, making it an ideal retreat for nature lovers. Despite some guests noting the distance between rooms and amenities, the overall appeal remains high due to its spectacular views and restful ambiance.
Dining at the hotel receives high praise, particularly for the excellent quality and delicious flavors of its lunch and dinner offerings. The ample variety and tasty meals, including satisfying breakfast options, contribute significantly to a pleasant stay. Guests appreciate the politeness and helpfulness of the restaurant staff, which further enriches the dining experience. Despite some critiques about repetitive meal options and additional costs for certain items, the overall sentiment towards the food is significantly positive.
The rooms provide ample space and are generally appreciated for their size and comfort, though there are notable concerns about outdated furniture, static on TVs, poor lighting and occasional cleanliness issues. Some rooms suffer from moldy smells, insects and poor sound insulation, calling for necessary renovations. Cleanliness in the hotel is mixed with some guests praising spotless common areas and well-maintained grounds while others report issues with dirty blankets, stained linens and unclean bathrooms.
The staff at Hotel Fazenda Dona Francisca is universally praised for their courteous, helpful demeanor and excellent service. Their energy, attentiveness and readiness to assist ensure that guests feel genuinely welcomed and taken care of throughout their stay. Despite occasional mentions of discontented service, the overall professionalism and warmth of the staff stand out prominently.
While the hotel offers a wonderful natural ambiance, challenges such as problematic parking conditions and lack of assistance with luggage present inconveniences, particularly during inclement weather or for guests with mobility issues. The beds receive varying feedback with some finding them comfortable while others note issues with old mattresses, poor-quality pillows and damp comforters.
Although positioned as a four-star establishment, many guests believe it falls short of this rating due to maintenance issues and some underwhelming facilities. Areas such as neglected lagoons, broken elevators and a lack of entertainment during bad weather suggest that significant improvements are needed.
Overall, Hotel Fazenda Dona Francisca remains a delightful destination for families and nature enthusiasts, offering an impressive array of activities, delightful food and attentive service. However, addressing key areas such as room maintenance, cleanliness and enhancing certain facilities would elevate the guest experience to fully meet the expectations of its four-star claim. Despite some areas needing improvement, the hotel’s unique setting and potential for providing a memorable retreat are undisputed. Show more
