Info
Summary of reviewsGrand Hotel La Sonrisa is lauded for its picturesque location and captivating charm, presenting an iconic stay that resembles scenes from TV with its majestic, castle-like structure. Strategically positioned near key attractions such as Pompeii, Mount Vesuvius and the Amalfi Coast, it offers convenient access for exploring the region. Despite the need for a car due to limited public transportation and some traffic issues, the enchanting ambiance, beautiful gardens and ample private parking enhance the overall stay, making it ideal for both short getaways and longer vacations.
The breakfast experience at the hotel is generally favorable with guests praising the delicious and high-quality offerings. The buffet features an abundance of pastries, cakes and fresh fruits and the coffee service is often highlighted for its excellence. However, some feel the breakfast selection could be improved, particularly in terms of savory options and variety, to meet five-star standards.
Dinner at La Sonrisa is highly regarded, particularly for its seafood and quality ingredients. Guests describe the food as excellent, fantastic and impeccably prepared with the fresh fish often exceeding expectations. While the menu could offer more variety and the service at times could be inconsistent, the overall dining experience remains memorable, thanks to the ambiance and pleasant garden settings.
Room reviews present a mixed experience. They are frequently praised for their spaciousness, cleanliness and beautiful decorations, reminiscent of a Disney princess movie. However, many guests note that the rooms feel dated and indicate a need for modernization and better maintenance to meet the expected luxury standards.
Cleanliness is a standout feature with many guests commenting on the impeccable hygiene maintained throughout the hotel. Rooms and common areas are described as spotless and well-kept, contributing to a comfortable and pristine environment.
The hospitality of the staff at La Sonrisa is a major highlight with guests frequently commending their friendliness, attentiveness and professionalism. Staff members are noted for going above and beyond to ensure a pleasant stay, adding to the hotel's warm and inviting atmosphere.
Wi-Fi service at the hotel receives mixed reviews. While many guests find it reliable and adequate for general use, there are instances of spotty and unreliable connections, particularly for those requiring stable access for work.
The hotel features a luxurious pool area with both indoor and outdoor options, that is appreciated for its cleanliness and aesthetic appeal. However, limited access hours and occasional service shortcomings diminish the pool experience for some guests.
Parking facilities at La Sonrisa are generally praised for their ample, secure and private nature, enhancing convenience for those traveling by car. Some issues with reserved access for events were noted but the overall sentiment remains positive.
Families find Grand Hotel La Sonrisa to be an excellent choice, offering spacious accommodations and a magical atmosphere enhanced by beautiful gardens. The friendly and attentive staff contribute to a family-friendly environment, making it a memorable destination for special occasions and holidays.
In conclusion, Grand Hotel La Sonrisa offers a unique and enchanting stay characterized by its aesthetic charm, strategic location, cleanliness and excellent staff. While there are areas for improvement, particularly regarding room updates and breakfast variety, the overall experience remains highly favorable for a memorable and enjoyable stay.
Show moreRead review summaries for all categories
Categories
