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Summary of reviewsHotel Zaracay enjoys a reputation for its prime location in Santo Domingo, Ecuador, offering guests easy access to various attractions and amenities. Its central setting next to a mall on the main street provides convenience for shopping and dining, enhanced by the tranquil atmosphere and well-maintained facilities. Guests appreciate the spacious and beautifully decorated areas, making it an attractive destination for those seeking both comfort and convenience.
The hotel's breakfast is a standout feature, with a plentiful and varied buffet praised for its excellent quality. Guests find the breakfast delightful, aided by the attentive service from the staff and the cleanliness of the dining area. While improvements could be made in replenishing the buffet and enhancing certain items, the overall impression remains positive.
Rooms at Hotel Zaracay are generally appreciated for their spaciousness and comfort, featuring well-designed interiors and comfortable beds. Some guests have noted the cleanliness and the presence of amenities like a giant TV as highlights of their stay. However, there are areas for improvement, including cleanliness issues in the bathrooms and outdated aspects such as dampness and odor problems. Despite these concerns, many find the rooms comfortable and well-appointed.
Cleanliness presents a mixed impression, with the reception area being notably tidy, yet other areas requiring more attention to detail. Issues such as dust, stains on towels, and a musty smell have been observed, suggesting the need for improved maintenance practices. Despite this, the hotel meets basic amenity expectations, indicating opportunity for growth in enhancing guest satisfaction.
The staff at Hotel Zaracay are generally perceived positively, known for their kindness and friendliness. Guests often appreciate the accommodating nature of the staff, including early check-in options and the welcoming demeanor of the security guard. Although some complaints about inattentive service and check-out experiences exist, most guests feel attended to, underscoring the staff's effort to ensure a pleasant stay.
Overall, Hotel Zaracay offers a convenient location, enjoyable amenities, and accommodating service, with potential areas for improvement that could further elevate the guest experience.
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