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Summary of reviewsTuris Hotel receives commendations primarily for its prime location, making it a favored choice for visitors due to its proximity to key attractions like the historic Angelopolitana Cathedral and the Municipal Museum, as well as its ease of access to the downtown area and the bus station. Guests consistently appreciate the convenience this offers for exploring the city's vibrant cultural and historical core. Complemented by friendly staff and a good breakfast selection, these aspects significantly enhance the overall guest experience.
The breakfast at Turis Hotel garners mostly positive feedback. Many guests describe it as delicious, well-served and offering a selection of items such as cheese bread, omelettes, fresh fruits and excellent juice. The organized and spacious dining environment is also appreciated. Despite some mentions of the need for more variety and the occasional use of older products, the general sentiment is that the breakfast offers good value, especially for business travelers.
Rooms at the hotel receive mixed reviews. Positively, they are noted for being spacious with large, comfortable beds, good air conditioning and added conveniences like a minibar. However, the age of the building is reflected in the upkeep of the rooms with some guests pointing out signs of neglect such as mold, humidity spots and general wear and tear. Despite these issues, many guests find the rooms cozy and sufficient for their needs, provided they are not overly concerned with dated decor.
Cleanliness is a point of contention among guests. Some praise the clean rooms and overall cleanliness, while many others highlight significant issues including dirty bathrooms, sheets and fridges, unpleasant smells and the presence of small pests. These criticisms suggest that more consistent attention to cleanliness could improve guest satisfaction.
The hotel's staff receives high praise for their exceptional service, kindness and attentiveness. Guests frequently note the polite and welcoming demeanor of the reception and highlight the hotel management as being competent and ensuring a pleasant stay. This stellar customer service is a significant factor contributing to the hotel's positive reputation.
Parking at Turis Hotel presents challenges with a limited number of tight spaces available, making it tricky to maneuver vehicles, especially during peak times. The lack of a dedicated garage and higher parking fees are additional drawbacks, although the proximity of parking to the hotel entrance is acknowledged as convenient.
The beds at Turis Hotel receive mixed feedback. Some guests found them comfortable and conducive to a good night’s sleep, while others reported discomfort due to old mattresses and issues with cleanliness, such as dirty and stained linens. The occasional mismatch in bed expectations (single beds instead of doubles) also contributed to a less favorable perception related to bedding.
In summary, Turis Hotel offers a strategic location and excellent breakfast and staff services, but could benefit from improvements in room upkeep, cleanliness and parking facilities to enhance overall guest satisfaction.
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