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Summary of reviewsIbis Santo Andre stands out for its exceptional location across from the Grand Plaza Mall and near the train station, offering easy access to shopping, dining and transportation. Adjacent to Celso Daniel Park, it provides a peaceful environment amidst the bustling city, which is appreciated by both leisure and business travelers.
The hotel receives consistent praise for its cleanliness and coziness. Guests find the rooms well-maintained with clean sheets and cozy beds. The staff is often commended for their attentive service, contributing to a welcoming ambiance with fast check-ins and check-outs. The strategic location further enhances its appeal, making it a popular choice among travelers.
While the breakfast gathers mixed reviews, many guests enjoy the variety and taste, describing it as a delightful start to the day. Some, however, find the charges high and the breakfast offerings limited or slow to be replenished. Dinner experiences also vary with good quality food noted but critiques regarding the limited menu and higher prices.
The rooms, praised for cleanliness, also face some criticism. Although described as clean and comfortable, some report maintenance issues, small sizes and inadequate ventilation. Cleanliness receives generally positive feedback, though inconsistencies like dusty surfaces and moldy bathrooms are occasionally noted.
Staff hospitality is a significant plus with frequent mentions of friendly and professional service, particularly at the reception. The overall positive interactions greatly enhance guests' experiences despite occasional slow responses and unresponsiveness.
Wi-Fi service at the hotel is another mixed aspect with some guests finding it strong and stable while others report unreliable connections and frequent drops.
The parking services receive both praise and complaints. Valet service is appreciated for its convenience but is considered expensive by many guests. Issues with wait times and the parking area setup are also noted.
The beds at the hotel are generally well-regarded for comfort with clean linens and quality mattresses. However, some guests find the mattresses too hard or face issues with cleanliness and noise.
As a three-star establishment, Ibis Santo Andre meets the expectations with comfortable accommodations, a satisfying breakfast and good staff dedication. It proves especially favorable for business travelers thanks to its proximity to office buildings and well-equipped business facilities. The pet-friendly policy and convenient park location enhance the hotel's appeal to travelers with pets, although specific pet assistance is absent.
Overall, Ibis Santo Andre offers a good value stay, balancing comfort, convenience and service. Despite areas needing improvement, it remains a preferred choice for many visitors to Santo Andre.
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