Sheraton Santiago Hotel & Convention Center
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Summary of reviewsThe Sheraton Santiago Hotel & Convention Center enjoys a prime location in a serene and upscale neighborhood, providing easy access to local attractions, parks, shops and restaurants. The hotel's strategic positioning ensures tranquility combined with convenience, offering beautiful surroundings, well-maintained facilities and helpful staff. Guests particularly appreciate the peaceful environment and excellent city views.
Breakfast at the hotel garners high praise for its variety, quality and service with a plethora of options including seasonal fruits, pastries and gluten-free choices. Dining is highlighted by the quality cuisine at El Cid restaurant and a diverse buffet, though service speed and menu diversity could see improvements. Guests regularly find the breakfast and dining experiences enjoyable, despite occasional service inefficiencies and high costs.
Rooms at the hotel vary in size and comfort with some praised for their spaciousness, cleanliness and excellent city views. However, consistency across accommodations is lacking, leading to reports of outdated facilities and maintenance issues. Despite these discrepancies, the bedding is often found to be comfortable and the rooms provide a quiet retreat from the bustling city.
Cleanliness at the Sheraton Santiago is generally satisfactory with many guests noting clean and comfortable rooms and well-maintained common areas. Nonetheless, there are areas needing attention such as carpets, walls and bathrooms. Improvements in housekeeping consistency and rigor would enhance the overall cleanliness standard.
The hotel's staff are frequently lauded for their friendliness and attentiveness. The concierge, housekeeping and restaurant teams receive particular praise for their warm and efficient service. While some guests have encountered less welcoming interactions, the overall sentiment remains positive, underscoring the professionalism and helpfulness of the majority of the staff.
Free wifi receives mixed feedback; while many find it fast and reliable, others experience issues with speed and dependability. The spa and gym facilities are well-regarded with the spa offering excellent treatments and a relaxing atmosphere and the gym featuring modern, functional equipment.
The pool facilities, including an indoor and outdoor pool, are appreciated for their spaciousness and scenic views, though there's room for improvement in maintenance and seating availability. Guests find the parking adequate but note narrow spaces and high costs.
Finally, the hotel is praised for its family-friendly environment, offering spacious rooms, kid’s play areas and supportive staff who make family stays comfortable and enjoyable.
Categories
Breakfast at the hotel garners high praise for its variety, quality and service with a plethora of options including seasonal fruits, pastries and gluten-free choices. Dining is highlighted by the quality cuisine at El Cid restaurant and a diverse buffet, though service speed and menu diversity could see improvements. Guests regularly find the breakfast and dining experiences enjoyable, despite occasional service inefficiencies and high costs.
Rooms at the hotel vary in size and comfort with some praised for their spaciousness, cleanliness and excellent city views. However, consistency across accommodations is lacking, leading to reports of outdated facilities and maintenance issues. Despite these discrepancies, the bedding is often found to be comfortable and the rooms provide a quiet retreat from the bustling city.
Cleanliness at the Sheraton Santiago is generally satisfactory with many guests noting clean and comfortable rooms and well-maintained common areas. Nonetheless, there are areas needing attention such as carpets, walls and bathrooms. Improvements in housekeeping consistency and rigor would enhance the overall cleanliness standard.
The hotel's staff are frequently lauded for their friendliness and attentiveness. The concierge, housekeeping and restaurant teams receive particular praise for their warm and efficient service. While some guests have encountered less welcoming interactions, the overall sentiment remains positive, underscoring the professionalism and helpfulness of the majority of the staff.
Free wifi receives mixed feedback; while many find it fast and reliable, others experience issues with speed and dependability. The spa and gym facilities are well-regarded with the spa offering excellent treatments and a relaxing atmosphere and the gym featuring modern, functional equipment.
The pool facilities, including an indoor and outdoor pool, are appreciated for their spaciousness and scenic views, though there's room for improvement in maintenance and seating availability. Guests find the parking adequate but note narrow spaces and high costs.
Finally, the hotel is praised for its family-friendly environment, offering spacious rooms, kid’s play areas and supportive staff who make family stays comfortable and enjoyable.
Luxury Hotel
A large and comprehensive hotel offering extensive facilities for both leisure and business. It includes multiple pools, a fitness center, and various dining choices, providing a full-service experience for a high-end stay.
Hotel with Spa
Sheraton hotels often include extensive spa facilities, and the Santiago location is likely no exception. Guests can anticipate a full range of spa services, including massages, body treatments, and beauty services.
Family Friendly Hotel
This hotel offers extensive facilities, including large rooms and possibly connecting rooms for families. It might have a kids' club or dedicated play areas, along with multiple dining options to cater to different tastes.
Dog Friendly Hotel
This hotel welcomes pets and provides a comfortable stay with convenient amenities. The Sheraton offers spacious rooms and services suitable for guests traveling with animals.
Hotel with Swimming Pool
This hotel combines comfort and convenience with a range of amenities, including a spacious swimming pool, ideal for both leisure and convention attendees.
Outdoor Pool
Business Hotel
This hotel is the largest urban resort in Santiago, featuring the biggest Marriott Convention Center with 33,713 sq. ft of meeting space and ample space for gatherings, business, and social events for up to 1500 people. It offers 5-star luxury accommodations and exceptional service.
Hotel with Parking
This hotel is a convention center and hotel, providing extensive parking facilities for guests and event attendees. Its location and amenities cater to large groups, ensuring parking is a priority.
EV charging stations
Hotel with Gym
A large hotel and convention center, the Sheraton brand is associated with reliable fitness facilities. Its gym is likely to be well-equipped to handle a high volume of guests seeking to maintain their fitness routines while traveling.
Hotel with EV Charging Stations
This hotel provides an electric car charging station and is connected to a convention center. It features both indoor and outdoor pools, a fitness center, and multiple dining options.
5-Star Hotel
Sheraton Santiago Hotel & Convention Center provides extensive facilities including an outdoor pool, a tennis court, and a fitness center. It offers a range of dining options and comfortable accommodations suitable for both leisure and business travelers.
Hotel with Outdoor Pool
This hotel features a fantastic large outdoor pool as part of its extensive facilities. The pool area is spacious and well-maintained, offering a significant swimming and leisure experience.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
Guest Reviews
Nestled in a serene and upscale neighborhood, the Sheraton Santiago Hotel & Convention Center enjoys an ideal location for travelers exploring Santiago. The hotel is praised for its proximity to parks and various points of interest, making it convenient to walk to many local attractions, shops and restaurants. Guests appreciate the peaceful environment, noting that the area feels safe and quiet while still offering excellent views of the city.
The strategic positioning of the hotel means it’s well-connected with good access to highways and only a short ride away from key destinations in the city, including a brief drive from the airport. This combination of tranquility and accessibility makes it a favored choice for those looking for both relaxation and convenience in their accommodation. The excellent location is complemented by good facilities and helpful staff, further enhancing the overall guest experience.
With beautiful surroundings and a variety of amenities like an indoor and outdoor pool, various dining options and spacious parking, the Sheraton Santiago is regarded as a well-rounded choice for visitors seeking comfort and ease. Despite a few opinions on the location being somewhat remote or requiring a car to visit some attractions, the majority of guests commend its perfect and very well-located setting within Santiago.
The breakfast experience at the Sheraton Santiago Hotel & Convention Center receives numerous positive mentions, highlighted by its variety, quality and service. Guests frequently praise the breakfast buffet for its rich and abundant options, including seasonal fruits, eggs, yogurt, pastries and gluten-free and vegan choices. Many find it delicious with some even describing it as fantastic and incredible. The ability to enjoy a meal outside by the pool or on the terrace adds to the appeal, offering a pleasant ambiance and scenic views.
However, a few guests noted the high cost of breakfast, feeling it was disproportionate and sometimes not included in the room rate. There were specific mentions of inadequate vegan options, not enough variety for healthier eaters and occasional issues with service efficiency, such as long lines or limited seating during peak times. Despite these minor drawbacks, the breakfast service generally garners high praise for its completeness, the quality of the food and the attentive staff, making it a greatly valued part of the hotel's hospitality.
Dining at the Sheraton Santiago Hotel & Convention Center offers a mixed experience according to guest reviews. On the positive side, some visitors praised the excellent food quality and delicious cuisine, particularly highlighting the exquisite menu offerings and satisfactory portion sizes at the El Cid restaurant. Guests also appreciated the variety offered in the buffet with options spanning fish, meats, pasta and salads. Several diners found the meals to be good value for money and some even recommended having lunch at the hotel.
However, there are several areas for improvement. Many reviews pointed out the slow and unprofessional service at the hotel's restaurants and bars with some guests experiencing significant waits for their orders. The staff's attentiveness varied and the atmosphere in dining areas was occasionally described as unwelcoming. The limited menu variety and the high prices for food and drinks were recurring concerns with some visitors mentioning that the menu rarely changed and the vegetarian options were sparse. Quality also seemed inconsistent with a few guests reporting undercooked dishes, salty food and unappetizing desserts.
Overall, while the Sheraton Santiago offers some delightful dining experiences, the service issues and lack of menu diversity suggest there is room for improvement to match its culinary potential.
Sheraton Santiago Hotel & Convention Center offers a mix of spacious and smaller rooms with many guests highlighting the comfort and cleanliness of the rooms. Several reviews praise the extensive room service menu and the quietness of some rooms despite the hotel's central location. Superior rooms are noted for being quite spacious and functional with good soundproofing and some rooms offer remarkable views.
However, the hotel seems to struggle with consistency across its accommodations. A significant number of guests report that their rooms appeared outdated and in need of renovation. Issues such as malfunctioning air conditioning, uncomfortable pillows and small bathrooms are mentioned frequently. Complaints about rooms being small for the price paid are common and some reviews point out problems with cleanliness and maintenance, including dirty windows, old carpets and faulty fixtures.
On a positive note, the bedding is often described as comfortable and many appreciate the complimentary water and coffee. The hotel's staff receive mixed reviews with some guests finding them attentive and friendly, while others note slow service and responsiveness.
The overall impression is that while some rooms at the Sheraton Santiago Hotel & Convention Center can offer a comfortable and pleasant stay with great views and good amenities, other rooms may leave guests feeling disappointed due to size, outdated facilities and maintenance issues.
Guests of the Sheraton Santiago Hotel & Convention Center frequently commend the beds, describing them as very comfortable with some guests even labeling them as amazing and super comfortable. The quality of the bed, sheets, pillows and blackout curtains is often highlighted, adding to the overall comfort. Many guests note the beds and bedding as a standout feature with both the beds and the pillows receiving high praise for their comfort levels. Cleanliness of the bedding is also appreciated, contributing to the guests' positive sleeping experiences.
However, a few reviews do mention issues such as beds feeling old or being too soft for their preference, as well as occasional noise from air conditioning units at night. Despite these minor drawbacks, the general consensus leans heavily on the side of the beds being a major highlight of the stay with many guests recommending them highly. For families, the hotel also provides extra beds and cribs, ensuring a comfortable stay for all members.
The spaciousness and quality of the beds make them a memorable part of the stay, solidifying the Sheraton Santiago Hotel & Convention Center as a preferable choice for travelers prioritizing a good night's sleep.
Sheraton Santiago Hotel & Convention Center receives mixed feedback on its cleanliness. Many guests report that their rooms are very clean, comfortable and well-organized with clean and comfortable beds and neatly arranged surroundings. The hotel's common areas, particularly the pool, receive praise for their cleanliness and the overall environment is described as tidy with beautiful decor and flower arrangements.
However, there are several areas where cleanliness is lacking, particularly on carpets, walls and floors, which some guests felt needed more frequent and thorough cleaning. Bathrooms, both in the rooms and public areas, have room for improvement with issues like mold, dirty tiles and insufficient soap often cited. Additionally, the speed and consistency of the cleaning service can be uneven with some rooms not being attended to until late in the day.
There are occasional maintenance issues and an old appearance in some areas, indicating the need for upkeep and housekeeping improvements. Despite some positive aspects, the hotel could benefit from a more consistent and rigorous cleaning routine to ensure all guests experience a higher standard of cleanliness.
The staff at Sheraton Santiago Hotel & Convention Center receive a chorus of praise for their friendly and attentive service. Guests frequently mention the friendliness and helpfulness of the staff, particularly highlighting the excellence in service from the concierge team, housekeeping and the restaurant and bar teams. Positive comments are made about the staff’s welcoming attitude, efficient handling of inquiries and willingness to accommodate guests’ needs.
The attention to detail, courtesy and respect extended by the team contribute significantly to the overall guest experience. Specific staff members, such as those at the pool bar and El Cid restaurant, received accolades for their exceptional service. Instances of warm and cordial treatment create a positive atmosphere with guests feeling genuinely cared for and valued during their stay. Words like "amazing," "outstanding," and "extraordinary" frequently appear in descriptions of the service provided.
However, there are some mixed reviews regarding the consistency of staff friendliness. A few guests reported experiences with less welcoming or helpful staff, especially at the front desk. Despite these occasional discrepancies, the overwhelming sentiment remains positive, emphasizing the remarkable attention and high level of service from most of the hotel's staff.
In conclusion, while the overall impression of the staff at Sheraton Santiago Hotel & Convention Center is one of professionalism, attentiveness and friendliness, there are areas for improvement to ensure consistently outstanding service for every guest.
The Sheraton Santiago Hotel & Convention Center receives mixed reviews regarding its wifi service. On the positive side, guests frequently mention that the internet is great for work with excellent wifi speed that is fast and reliable. Many appreciate the free wifi availability both in rooms and public areas. However, there are notable complaints highlighting that the wifi can be slow or intermittent. Some guests experienced weak signals and a lack of dependability from the wifi provider. Additionally, a few reviews indicate concerns about security measures on the network, which could make it problematic for professional use. The overall consensus suggests that while the wifi service has potential, there remains room for significant improvement to ensure a consistently solid experience for all guests.
The Sheraton Santiago Hotel & Convention Center receives high praise for its spa with guests frequently describing their experiences as fantastic and rejuvenating. The spa area includes great facilities, such as a small indoor pool, sauna and steam room, all contributing to a pleasant relaxation environment. The massage services and top-notch treatments further enhance the appeal, making it a highlight for many visitors. Although there have been occasional comments about scheduling conflicts and instances where the spa was not fully functional, the overall sentiment surrounding the spa remains highly positive, complemented by excellent service and a beautiful hotel setting.
The Sheraton Santiago Hotel & Convention Center's gym receives generally positive feedback from guests with many highlighting its modern and functional design. The gym is well-equipped with high-quality, modern equipment that meets the needs of most fitness enthusiasts. Visitors appreciate the cleanliness and organization of both the gym and its changing rooms. Despite some comments about the gym being a bit outdated or small, it still maintains an adequate size and is in good condition. While a few reviews mentioned a lack of equipment and periodic maintenance issues, overall, the gym facilities are satisfactory for a solid workout experience.
The pool facilities at the Sheraton Santiago Hotel & Convention Center receive generally positive feedback but come with a few areas for improvement. The hotel offers both an indoor and outdoor pool, along with terraces that guests appreciate. The outdoor pool, in particular, draws praise for its spaciousness, cleanliness and beautiful views, making it a wonderful spot to relax. Guests frequently mention the attractive and large pool area, which is often described as incredible, very nice and well-kept.
However, there are consistent comments about maintenance issues. The heated pool frequently appears to be non-functional or too cold, a point of concern for many guests. Cleanliness also varies with some describing the pool water as clean and others noting that it could be better maintained with mentions of crumbling tiles and cloudy water.
Seating is another common theme with reviews noting a lack of sun loungers and shaded areas, making it sometimes hard to find a comfortable spot. Despite these issues, the poolside service is mixed with some enjoying friendly staff and a calm atmosphere, while others find the service slow or poor.
In summary, the Sheraton Santiago offers a pool experience that many find enjoyable, but there are definite areas needing attention, particularly in terms of heated pool functionality, maintenance and sufficient seating.
Guests at the Sheraton Santiago Hotel & Convention Center generally find the parking amenities adequate but have several recurring concerns. While there is ample parking available and it caters to taller vehicles, some guests find the parking spots narrow and packed, which can be challenging to navigate. There are also complaints regarding the cost, as parking is not complimentary and can be considered expensive with fees sometimes surprising guests. Additionally, it appears that parking is only accessible during the guest's stay, meaning no parking is available after check-out. Despite these issues, some visitors appreciate the availability of electric parking spaces, although they note the lack of charging cables. Overall, while the parking facilities meet basic needs, there is room for improvement in both cost transparency and spatial accommodations.
The Sheraton Santiago Hotel & Convention Center is highly praised for its family-friendly environment. Guests highlight the family facilities and spacious rooms, noting the presence of kid's play areas and child-friendly amenities. The common areas, described as both very beautiful and welcoming, contribute to a perfect setting for family vacations. The hotel's supportive staff, especially the bellboys, provide excellent assistance, making it easier for large families or guests with children to settle in comfortably.
Families receive remarkable attention with details like the delivery of cribs and suitable room arrangements enhancing their experience. The family atmosphere is consistently appreciated with complimentary gifts and drinks adding special touches to the stay. The hotel is also accommodating for diverse family needs, from those traveling with teenagers to families celebrating special occasions.
Guests consistently find the Sheraton Santiago to be an ideal destination for a family stay, highlighting their enjoyment of the spacious and comfortable rooms as well as the facilities designed for both children and adults. The hotel's combination of excellent service, thoughtful amenities and a welcoming ambiance makes it a great place to disconnect and enjoy quality family time.
The Sheraton Santiago Hotel & Convention Center benefits from a lively nightlife scene in its vicinity with plenty of nightlife options nearby for those looking to explore the local entertainment. There's a nightclub close to the hotel and the hotel's own bar is described as lively, which adds to the vibrant atmosphere. Visitors can enjoy safe nightlife activities in the area, contributing to an overall positive experience. However, noise can be an issue with music and screams being heard frequently. Additionally, there are minor inconveniences such as drinks arriving lukewarm and dirty trays left in hallways, which might detract slightly from the experience. The hotel's value for its location and the bar and restaurant hours may also not meet some guests' expectations.
The Sheraton Santiago Hotel & Convention Center has garnered a mix of reviews, highlighting both the positive and the underwhelming aspects of its five-star label. On the positive side, guests have praised its true five-star experience, noting the excellent treatment and friendliness of the staff, along with the hotel's cleanliness, comfort and strategic location. The facilities are also generally considered up to five-star standards with rooms often described as efficient in solving problems and maintaining cleanliness.
Many guests have praised the hotel for meeting expectations in terms of conference services and logistics, alongside offering luxurious conditions and accommodations. Some guests found good value for the 5-star price and luxury services such as exquisite food were repeatedly highlighted.
However, not all experiences were glowing. Some guests felt that the hotel falls short of its five-star claim, citing issues such as lack of proper coordination, small room sizes, outdated imported items and high prices that did not match the perceived quality. There were also mentions of the hotel no longer maintaining its five-star status and some reviews described the experience as more befitting a lower star rating.
Overall, while the Sheraton Santiago Hotel has areas that deliver a five-star experience, there are elements that need improvement to fully live up to the prestigious rating.
Sheraton Santiago Hotel & Convention Center is well-suited for business travelers with numerous positive mentions of its tailored facilities and services. The hotel boasts a variety of business meeting rooms and conference centers that are highly regarded for their organization and convenience. Guests frequently noted that the business services and facilities matched the high standards they expected from their professional stays.
Workspaces in the rooms are thoughtfully designed, featuring comfortable and spacious desks with appropriate lighting, making them a pleasure to use. The business center, complete with comprehensive services, provides a conducive environment for work, while the conference facilities are noted as being efficient and practical.
For those attending business events, the hotel's logistical support, including prompt and organized breakfast service, ensures a smooth experience. Despite some feedback highlighting long waits for check-out, overall, the hotel's central location and well-appointed business amenities establish it as a prime choice for business travelers.
Sheraton Santiago Hotel & Convention Center offers a variety of accessible features that cater to guests with disabilities. The hotel provides accessible entrances, wheelchair accessible facilities and wide corridors that facilitate easy movement. Accessible parking and wide ramps further enhance convenience for all guests. Elevators are available to access different floors comfortably. However, there are areas that need improvement. Some rooms and bathrooms are noted to be not fully accessible with specific issues such as difficulty in reaching the toilet with a wheelchair due to obstructive walls. The pool area also lacks a proper ramp, making it less accessible for wheelchair users. The hotel's design feels slightly outdated and stairs have been reported as challenging for elderly guests. While the staff is described as attentive, there are mentions of being understaffed and occasionally unhelpful in addressing accessibility needs. Overall, despite some less modern facilities and certain accessibility limitations, the hotel provides a generally accommodating environment for guests with disabilities.
The Sheraton Santiago Hotel & Convention Center features a spacious and well-maintained outdoor pool area, often highlighted for its beauty and ample lounging options both in and out of the sun. Guests typically appreciate the large size of the pool and the modern amenities that accompany it, creating a great poolside experience. The pool's aesthetic appeal is enhanced by the beautiful terraces and open spaces, providing a serene environment for relaxation.
However, the pool experience does come with a few caveats. Some guests have reported issues such as cloudy pool water, the pool bar being out of service and the pool often being too cool. Additionally, pool access can sometimes be limited and there have been instances when the pool was closed or services were not up to the expected 5-star standard.
Despite these occasional drawbacks, the overall atmosphere around the pool is described as enjoyable and entertaining with various events adding to the lively ambiance. For those who prioritize a pleasant outdoor pool experience, the Sheraton Santiago offers a generally favorable environment, albeit with some inconsistent service elements.
Sheraton Santiago Hotel & Convention Center is highly regarded as an excellent destination for honeymooners. Guests frequently highlight the exclusive honeymoon packages and specialized services that create a romantic ambiance ideal for newlyweds. The honeymoon suite is noted for its comfort with particular praise for the very comfortable bed. The hotel is not only suitable for honeymoon stays but also perfect for a weekend getaway or special celebrations such as birthdays. Overall, it stands out as a top choice for couples seeking a memorable honeymoon experience.
The Sheraton Santiago Hotel & Convention Center offers a luxurious atmosphere and high-end facilities that align with its five-star rating. Guests revel in the luxury experience evident throughout their stay, from the sophisticated room decor to the splendor of the hotel's infrastructure. Many reviews praise the hotel as one of the best in Santiago, highlighting the spacious rooms and the overall opulence befitting a luxury hotel.
However, some guests have noted that the service does not always match the high-end price with occasional disappointments when compared to other five-star establishments. Despite this, the hotel generally fulfills the expectations of a luxury stay, maintaining a feel of elegance and comfort. The Sheraton Santiago Hotel continues to be a top choice for those seeking a high-end, luxurious experience in Santiago, though there is room for improvement in some service aspects.
For couples seeking a romantic retreat, Sheraton Santiago Hotel & Convention Center emerges as a solid choice. Guests often highlight the romantic atmosphere and decor, making it a particularly great setting for celebrating special occasions like wedding anniversaries. Options such as a special romantic package and a spectacular suite that includes thoughtful touches like a bottle of sparkling wine and a late check-out enhance the experience. While the romantic dinners are appreciated, some guests feel that the food could be more tailored to a romantic setting. Nonetheless, the hotel is described as an excellent destination for honeymoons and couple's getaways, promising a very beautiful weekend for those in love.
Sheraton Santiago Hotel & Convention Center offers notable dog-friendly facilities and services, creating a welcoming atmosphere for guests traveling with their pets. Dogs are allowed in the rooms and the hotel designates specific pet-friendly areas, making it convenient for pet owners. Guests acknowledge the hotel's efforts in being great for dogs and highlight the availability of dog services. However, it's important to note that dogs are not permitted in the restaurant and additional pet charges apply. Despite some feedback on the cost, the overall sentiment emphasizes the hotel's accommodating stance towards canine companions.
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Location
The strategic positioning of the hotel means it’s well-connected with good access to highways and only a short ride away from key destinations in the city, including a brief drive from the airport. This combination of tranquility and accessibility makes it a favored choice for those looking for both relaxation and convenience in their accommodation. The excellent location is complemented by good facilities and helpful staff, further enhancing the overall guest experience.
With beautiful surroundings and a variety of amenities like an indoor and outdoor pool, various dining options and spacious parking, the Sheraton Santiago is regarded as a well-rounded choice for visitors seeking comfort and ease. Despite a few opinions on the location being somewhat remote or requiring a car to visit some attractions, the majority of guests commend its perfect and very well-located setting within Santiago.
Breakfast
However, a few guests noted the high cost of breakfast, feeling it was disproportionate and sometimes not included in the room rate. There were specific mentions of inadequate vegan options, not enough variety for healthier eaters and occasional issues with service efficiency, such as long lines or limited seating during peak times. Despite these minor drawbacks, the breakfast service generally garners high praise for its completeness, the quality of the food and the attentive staff, making it a greatly valued part of the hotel's hospitality.
Dinner
However, there are several areas for improvement. Many reviews pointed out the slow and unprofessional service at the hotel's restaurants and bars with some guests experiencing significant waits for their orders. The staff's attentiveness varied and the atmosphere in dining areas was occasionally described as unwelcoming. The limited menu variety and the high prices for food and drinks were recurring concerns with some visitors mentioning that the menu rarely changed and the vegetarian options were sparse. Quality also seemed inconsistent with a few guests reporting undercooked dishes, salty food and unappetizing desserts.
Overall, while the Sheraton Santiago offers some delightful dining experiences, the service issues and lack of menu diversity suggest there is room for improvement to match its culinary potential.
Rooms
However, the hotel seems to struggle with consistency across its accommodations. A significant number of guests report that their rooms appeared outdated and in need of renovation. Issues such as malfunctioning air conditioning, uncomfortable pillows and small bathrooms are mentioned frequently. Complaints about rooms being small for the price paid are common and some reviews point out problems with cleanliness and maintenance, including dirty windows, old carpets and faulty fixtures.
On a positive note, the bedding is often described as comfortable and many appreciate the complimentary water and coffee. The hotel's staff receive mixed reviews with some guests finding them attentive and friendly, while others note slow service and responsiveness.
The overall impression is that while some rooms at the Sheraton Santiago Hotel & Convention Center can offer a comfortable and pleasant stay with great views and good amenities, other rooms may leave guests feeling disappointed due to size, outdated facilities and maintenance issues.
Beds
However, a few reviews do mention issues such as beds feeling old or being too soft for their preference, as well as occasional noise from air conditioning units at night. Despite these minor drawbacks, the general consensus leans heavily on the side of the beds being a major highlight of the stay with many guests recommending them highly. For families, the hotel also provides extra beds and cribs, ensuring a comfortable stay for all members.
The spaciousness and quality of the beds make them a memorable part of the stay, solidifying the Sheraton Santiago Hotel & Convention Center as a preferable choice for travelers prioritizing a good night's sleep.
Cleanliness
However, there are several areas where cleanliness is lacking, particularly on carpets, walls and floors, which some guests felt needed more frequent and thorough cleaning. Bathrooms, both in the rooms and public areas, have room for improvement with issues like mold, dirty tiles and insufficient soap often cited. Additionally, the speed and consistency of the cleaning service can be uneven with some rooms not being attended to until late in the day.
There are occasional maintenance issues and an old appearance in some areas, indicating the need for upkeep and housekeeping improvements. Despite some positive aspects, the hotel could benefit from a more consistent and rigorous cleaning routine to ensure all guests experience a higher standard of cleanliness.
Staff
The attention to detail, courtesy and respect extended by the team contribute significantly to the overall guest experience. Specific staff members, such as those at the pool bar and El Cid restaurant, received accolades for their exceptional service. Instances of warm and cordial treatment create a positive atmosphere with guests feeling genuinely cared for and valued during their stay. Words like "amazing," "outstanding," and "extraordinary" frequently appear in descriptions of the service provided.
However, there are some mixed reviews regarding the consistency of staff friendliness. A few guests reported experiences with less welcoming or helpful staff, especially at the front desk. Despite these occasional discrepancies, the overwhelming sentiment remains positive, emphasizing the remarkable attention and high level of service from most of the hotel's staff.
In conclusion, while the overall impression of the staff at Sheraton Santiago Hotel & Convention Center is one of professionalism, attentiveness and friendliness, there are areas for improvement to ensure consistently outstanding service for every guest.
Wi-Fi
Spa
Gym
Pool
However, there are consistent comments about maintenance issues. The heated pool frequently appears to be non-functional or too cold, a point of concern for many guests. Cleanliness also varies with some describing the pool water as clean and others noting that it could be better maintained with mentions of crumbling tiles and cloudy water.
Seating is another common theme with reviews noting a lack of sun loungers and shaded areas, making it sometimes hard to find a comfortable spot. Despite these issues, the poolside service is mixed with some enjoying friendly staff and a calm atmosphere, while others find the service slow or poor.
In summary, the Sheraton Santiago offers a pool experience that many find enjoyable, but there are definite areas needing attention, particularly in terms of heated pool functionality, maintenance and sufficient seating.
Parking
Family
Families receive remarkable attention with details like the delivery of cribs and suitable room arrangements enhancing their experience. The family atmosphere is consistently appreciated with complimentary gifts and drinks adding special touches to the stay. The hotel is also accommodating for diverse family needs, from those traveling with teenagers to families celebrating special occasions.
Guests consistently find the Sheraton Santiago to be an ideal destination for a family stay, highlighting their enjoyment of the spacious and comfortable rooms as well as the facilities designed for both children and adults. The hotel's combination of excellent service, thoughtful amenities and a welcoming ambiance makes it a great place to disconnect and enjoy quality family time.
Nightlife
5 Star
Many guests have praised the hotel for meeting expectations in terms of conference services and logistics, alongside offering luxurious conditions and accommodations. Some guests found good value for the 5-star price and luxury services such as exquisite food were repeatedly highlighted.
However, not all experiences were glowing. Some guests felt that the hotel falls short of its five-star claim, citing issues such as lack of proper coordination, small room sizes, outdated imported items and high prices that did not match the perceived quality. There were also mentions of the hotel no longer maintaining its five-star status and some reviews described the experience as more befitting a lower star rating.
Overall, while the Sheraton Santiago Hotel has areas that deliver a five-star experience, there are elements that need improvement to fully live up to the prestigious rating.
Business
Workspaces in the rooms are thoughtfully designed, featuring comfortable and spacious desks with appropriate lighting, making them a pleasure to use. The business center, complete with comprehensive services, provides a conducive environment for work, while the conference facilities are noted as being efficient and practical.
For those attending business events, the hotel's logistical support, including prompt and organized breakfast service, ensures a smooth experience. Despite some feedback highlighting long waits for check-out, overall, the hotel's central location and well-appointed business amenities establish it as a prime choice for business travelers.
Accessible
Outdoor Pool
However, the pool experience does come with a few caveats. Some guests have reported issues such as cloudy pool water, the pool bar being out of service and the pool often being too cool. Additionally, pool access can sometimes be limited and there have been instances when the pool was closed or services were not up to the expected 5-star standard.
Despite these occasional drawbacks, the overall atmosphere around the pool is described as enjoyable and entertaining with various events adding to the lively ambiance. For those who prioritize a pleasant outdoor pool experience, the Sheraton Santiago offers a generally favorable environment, albeit with some inconsistent service elements.
Honeymoon
Luxury
However, some guests have noted that the service does not always match the high-end price with occasional disappointments when compared to other five-star establishments. Despite this, the hotel generally fulfills the expectations of a luxury stay, maintaining a feel of elegance and comfort. The Sheraton Santiago Hotel continues to be a top choice for those seeking a high-end, luxurious experience in Santiago, though there is room for improvement in some service aspects.
Romantic
Dog Friendly
Yes, Sheraton Santiago Hotel & Convention Center has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Sheraton Santiago Hotel & Convention Center.
Yes, Sheraton Santiago Hotel & Convention Center welcomes dogs.
Yes, parking facilities are available at Sheraton Santiago Hotel & Convention Center.
Yes, Sheraton Santiago Hotel & Convention Center has a gym.
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