InterContinental Santiago by IHG
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Summary of reviewsThe InterContinental Santiago by IHG, is widely appreciated for its strategic location, placing guests within easy reach of shops, restaurants and key attractions. This central position makes it a convenient choice for both business and leisure travelers. The hotel's amenities, spacious rooms and good breakfast offerings further enhance its appeal, although some debate exists about the value for money.
Guests consistently praise the quality and variety of the breakfast buffet, describing it as excellent, delicious and inclusive of numerous options to cater to diverse tastes. The breakfast staff also receives commendations for their cleanliness and hospitality, despite concerns over its high cost and occasional wait times.
Dinner experiences are varied with some guests noting diversity in the menu, yet frequently facing long wait times and dissatisfaction with the food's quality and availability. This has led many to seek dining options outside the hotel.
The rooms are well-regarded for their spaciousness, comfort and cleanliness with nice city views and comfortable beds frequently highlighted. Despite occasional issues like small room sizes, maintenance concerns and room discrepancies, the overall consensus is positive.
Cleanliness in the hotel garners mixed reviews with many guests praising the rooms and general upkeep. However, some note concerns about dirty carpets, pool cleanliness and inconsistent room cleaning.
Staff service at the hotel is frequently hailed as exceptional with friendly, welcoming and proactive team members enhancing the guest experience. Some mixed feedback exists concerning the reception team and food service staff, though the majority of interactions are positive, contributing to a pleasant atmosphere.
The pool area receives mixed feedback as well, praised for its temperature, 24-hour availability and beautiful views from its 19th-floor location. However, issues such as temperature inconsistency, chlorination and cleanliness concerns are occasionally mentioned.
Finally, the comfort of the beds stands out as a consistent highlight, offering guests a restful sleep, despite isolated issues with mattress softness.
Overall, the InterContinental Santiago offers a comfortable and convenient stay, marked by positive guest experiences, excellent location and commendable service, albeit with room for improvement in certain areas.
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Guests consistently praise the quality and variety of the breakfast buffet, describing it as excellent, delicious and inclusive of numerous options to cater to diverse tastes. The breakfast staff also receives commendations for their cleanliness and hospitality, despite concerns over its high cost and occasional wait times.
Dinner experiences are varied with some guests noting diversity in the menu, yet frequently facing long wait times and dissatisfaction with the food's quality and availability. This has led many to seek dining options outside the hotel.
The rooms are well-regarded for their spaciousness, comfort and cleanliness with nice city views and comfortable beds frequently highlighted. Despite occasional issues like small room sizes, maintenance concerns and room discrepancies, the overall consensus is positive.
Cleanliness in the hotel garners mixed reviews with many guests praising the rooms and general upkeep. However, some note concerns about dirty carpets, pool cleanliness and inconsistent room cleaning.
Staff service at the hotel is frequently hailed as exceptional with friendly, welcoming and proactive team members enhancing the guest experience. Some mixed feedback exists concerning the reception team and food service staff, though the majority of interactions are positive, contributing to a pleasant atmosphere.
The pool area receives mixed feedback as well, praised for its temperature, 24-hour availability and beautiful views from its 19th-floor location. However, issues such as temperature inconsistency, chlorination and cleanliness concerns are occasionally mentioned.
Finally, the comfort of the beds stands out as a consistent highlight, offering guests a restful sleep, despite isolated issues with mattress softness.
Overall, the InterContinental Santiago offers a comfortable and convenient stay, marked by positive guest experiences, excellent location and commendable service, albeit with room for improvement in certain areas.
Luxury Hotel
A well-established luxury hotel known for its extensive facilities and high service standards. It offers multiple dining venues, a large outdoor pool, and comfortable, well-appointed rooms, catering to both business and leisure luxury travelers.
Hotel near Golf Courses
Located in the financial district, this hotel provides easy access to golf courses and other attractions. The hotel features excellent facilities, including a spa and multiple dining options, catering to a relaxing and enjoyable stay for golf travelers.
Hotel near Ski Resorts
Located in Santiago, InterContinental Santiago by IHG offers comfortable accommodations and convenient access to ski resorts. It provides a comfortable stay with access to transportation to nearby ski resorts. The hotel provides a range of amenities for a relaxing and enjoyable ski trip.
Hotel for Honeymoon
Provides luxurious accommodations and a range of amenities, including fine dining and a spa. The elegant ambiance and excellent service enhance the romantic experience.
Hotel with Spa
The InterContinental brand is synonymous with luxury, suggesting that its Santiago location would offer a premium spa experience. This may include specialized treatments, hydrotherapy, and advanced skincare services.
Family Friendly Hotel
This hotel offers a blend of luxury and comfort, potentially providing family-friendly amenities such as spacious rooms and suites. It could include services like babysitting or a kids' club to keep children entertained.
Hotel with Swimming Pool
This hotel provides a high standard of comfort and service, complemented by a refreshing swimming pool, making it ideal for both leisure and business travelers.
Heated Pool Indoor Pool
Business Hotel
This hotel is known for its business facilities and services. It offers spacious suites with separate sofa areas and workspaces, complimentary Wi-Fi, and versatile meeting rooms equipped with the latest technology.
Hotel with Parking
As an InterContinental hotel, it is expected to offer valet parking and secure parking. Luxury hotels typically provide parking for guests.
EV charging stations
Accessible Hotel
This hotel ensures accessibility with 3 accessible parking spaces, assistive listening devices in meeting rooms, and Braille/raised signage. It features a lift, a stair-free path to the entrance, and offers valet for wheelchair-equipped vehicles. The hotel is wheelchair accessible throughout its grounds and provides rooms with facilities for disabled guests.
Hotel with Gym
The InterContinental Santiago offers a fully-equipped gym with modern machines, free weights, and personal training services. The fitness center is designed to provide a comprehensive workout experience for all guests.
Hotel with EV Charging Stations
This hotel provides EV charging stations, offering a convenient amenity for electric vehicle owners. It is located in Santiago, making it accessible for travelers in the Cordillera region.
5-Star Hotel
InterContinental Santiago by IHG offers luxurious amenities including an indoor pool, a fitness center, and a variety of dining experiences. It is known for its spacious rooms and suites, providing a comfortable and upscale environment for guests.
Hotel with Indoor Pool
This hotel is included as it is a hotel property in the Santiago area relevant to a search for hotels with indoor pools. Specific indoor pool information, quality ranking, and confirmation of being located precisely in Puente Alto are not available from the provided data.
Hotel with Heated Pool
This hotel provides a heated indoor pool located on the 19th floor, offering excellent views. This luxury hotel also includes a modern gym and multiple restaurants, ensuring a comfortable and well-equipped environment for guests.
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Hotel near Nightlife Spots
Guest Reviews
The InterContinental Santiago by IHG, is highly praised for its strategic location, drawing positive remarks from numerous guests for its convenience and appeal. Positioned in a prime area, it provides easy access for both business and leisure activities, allowing guests to reach shops, restaurants and key places of interest on foot. The central location is frequently described as perfect, excellent and superb, contributing to the overall comfort and value of the stay. Guests appreciate the fusion of modern amenities and cleanliness, alongside the attentive staff service. Furthermore, the hotel's facilities, spacious rooms and good breakfast offerings add to its allure. Although some find the value for money debatable, the prevailing sentiment is that the location alone makes it a worthwhile choice, particularly for those looking to explore Santiago efficiently.
At the InterContinental Santiago by IHG, guests consistently praise the quality and variety of the breakfast offerings. Many highlight the breakfast buffet as excellent with numerous options that cater to diverse tastes. Described as very good, complete and delicious, the breakfast receives high marks for both its variety and taste. Reviews frequently mention the exquisite and spectacular nature of the breakfast with some guests even deeming it fabulous and amazing.
The buffet style allows for a diverse array of choices, ensuring that most guests find something to their liking and the service provided by the staff enhances the overall experience. Cleanliness and the hospitality of the breakfast staff also earn positive mentions. Despite these accolades, some guests note the high cost of the breakfast and the occasional wait time to be served. However, the commitment to safety and adherence to COVID protocols provide a reassuring presence in the dining area.
Overall, the breakfast at InterContinental Santiago is highly regarded with a strong emphasis on variety, taste and quality service.
Dinner at the InterContinental Santiago drew a range of reactions from guests. While the diversity of the menu at dinner was noted, there were several areas that left much to be desired. Guests experienced long waiting times for their meals with reports of food taking up to two hours to arrive and, at times, arriving cold or with fewer ingredients than expected. For those looking to dine in the restaurant, options for pizza were only available through room service and the overall variety in the restaurant was considered limited. Additionally, the Pasta e Basta restaurant within the hotel had an early closing time of 7:30 PM, which was not ideal for many guests. Room service also disappointed some with limited menu availability. These issues often led guests to seek dinner options outside of the hotel.
The rooms at InterContinental Santiago by IHG, have earned praise for their spaciousness and comfort. Guests consistently highlight the good room space, mentioning that the rooms, including suites, are very large and comfortable. Many reviews appreciate the clean and well-maintained rooms, which include necessary amenities and offer impressive city views.
The beds receive positive remarks for comfort and the bathrooms are noted to be good with air conditioning being a useful feature. Several guests emphasize the rooms' cleanliness, excellent maintenance and the ideal location of the hotel.
Despite these positives, there are occasional mentions of some issues such as small room size, water leaks and maintenance concerns like worn-out interiors and a musty smell. Additionally, a few guests experienced mismatches in room allocation and discrepancies with room images. However, the overall consensus is that the rooms at InterContinental Santiago provide a comfortable and spacious retreat for travelers.
At InterContinental Santiago by IHG, guests frequently highlight the comfort of the beds. Reviews consistently describe the beds as comfortable with many appreciating how the overall comfort enhances their stay. However, there are occasional mentions of certain issues, such as a sagging mattress in the center or very soft beds leading to back pain for some. Despite these isolated comments, the general sentiment leans positively towards a good night’s sleep in a comfortable bed. Overall, the comfort of the beds is a standout feature for many visitors.
InterContinental Santiago by IHG, receives mixed reviews regarding its cleanliness. Guests frequently mention that the rooms are spacious, clean and in excellent condition with additional praise for the immaculate cleanliness and overall spotless facilities. However, some areas of concern have been noted, such as carpets being full of dirt, the pool area not being very clean and inconsistent room cleaning with some describing it as half-done or poor. There were also occasional issues with dirty or poorly functioning bathrooms. Despite these mixed reviews, the hotel’s location, comfort and good treatment from the staff are consistently highlighted as positive aspects. While some guests encountered minor issues with the age of the building and specific conditions of amenities, others found the cleaning standards to meet their expectations.
The InterContinental Santiago by IHG, is frequently praised for its exceptional service and attentive staff. The majority of guest reviews highlight the friendly and welcoming nature of the team with many guests feeling super welcome and well-cared-for during their stay. Staff members are described as being very kind and always willing to help, contributing to a pleasant and satisfying experience for guests and their families.
The reception team receives mixed feedback; while some guests found them to be indifferent, others appreciated their attentiveness and practical approach. Food services staff did not receive favorable reviews with some guests expressing dissatisfaction in that area.
Nonetheless, the excellent service provided by other staff members, including their attentive and proactive attitude, creates a positive atmosphere in the hotel. Guests also valued the tranquil environment and the great breakfast offerings, adding to the overall appeal of their stay. Despite some reservations regarding check-in times, the friendly and organized nature of the staff contributes significantly to the hotel's reputation for good service and guest satisfaction.
The pool at InterContinental Santiago receives mixed feedback from guests. While many appreciate the pool's pleasant temperature and find it wonderful for family use, others have mentioned that the heated pool does not always maintain an optimal temperature and can be cold. Despite these concerns, the pool is praised for being one of the best-heated pools in Santiago and for its spectacular 24-hour availability.
The location of the pool on the 19th floor also offers a beautiful view of the city, enhancing the overall experience for many visitors. Guests have noted some drawbacks, such as the absence of a restroom near the pool, the pool towels being rough, an excess of chlorine and occasional issues with cleanliness and water clarity.
Nonetheless, many guests seem to enjoy their time at the pool, especially with the exceptional service provided by the staff, particularly Óscar at the reception. Overall, while there are areas for improvement, the pool at InterContinental Santiago provides a memorable experience with its stunning views and accessible amenities.
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Location
Breakfast
The buffet style allows for a diverse array of choices, ensuring that most guests find something to their liking and the service provided by the staff enhances the overall experience. Cleanliness and the hospitality of the breakfast staff also earn positive mentions. Despite these accolades, some guests note the high cost of the breakfast and the occasional wait time to be served. However, the commitment to safety and adherence to COVID protocols provide a reassuring presence in the dining area.
Overall, the breakfast at InterContinental Santiago is highly regarded with a strong emphasis on variety, taste and quality service.
Dinner
Rooms
The beds receive positive remarks for comfort and the bathrooms are noted to be good with air conditioning being a useful feature. Several guests emphasize the rooms' cleanliness, excellent maintenance and the ideal location of the hotel.
Despite these positives, there are occasional mentions of some issues such as small room size, water leaks and maintenance concerns like worn-out interiors and a musty smell. Additionally, a few guests experienced mismatches in room allocation and discrepancies with room images. However, the overall consensus is that the rooms at InterContinental Santiago provide a comfortable and spacious retreat for travelers.
Beds
Cleanliness
Staff
The reception team receives mixed feedback; while some guests found them to be indifferent, others appreciated their attentiveness and practical approach. Food services staff did not receive favorable reviews with some guests expressing dissatisfaction in that area.
Nonetheless, the excellent service provided by other staff members, including their attentive and proactive attitude, creates a positive atmosphere in the hotel. Guests also valued the tranquil environment and the great breakfast offerings, adding to the overall appeal of their stay. Despite some reservations regarding check-in times, the friendly and organized nature of the staff contributes significantly to the hotel's reputation for good service and guest satisfaction.
Pool
The location of the pool on the 19th floor also offers a beautiful view of the city, enhancing the overall experience for many visitors. Guests have noted some drawbacks, such as the absence of a restroom near the pool, the pool towels being rough, an excess of chlorine and occasional issues with cleanliness and water clarity.
Nonetheless, many guests seem to enjoy their time at the pool, especially with the exceptional service provided by the staff, particularly Óscar at the reception. Overall, while there are areas for improvement, the pool at InterContinental Santiago provides a memorable experience with its stunning views and accessible amenities.
Yes, InterContinental Santiago by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at InterContinental Santiago by IHG.
No, InterContinental Santiago by IHG doesn't allow dogs.
Yes, parking facilities are available at InterContinental Santiago by IHG.
Yes, InterContinental Santiago by IHG has a gym.
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