Hotel London Santarem
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Summary of reviewsHotel London Santarem receives widespread acclaim for its prime location. Guests appreciate its exceptional convenience, providing quick access to the riverside promenade, waterfront and downtown areas rich with shops, bars and restaurants. The unique view of the Tapajos and Amazon rivers heightens the hotel's charm. Superb breakfasts served in a scenic dining room with a view of the Tapajós River stand out, featuring a variety of fresh regional items. Cleanliness is another strong point with both rooms and common areas maintained to a high standard, though occasional lapses are noted.
Rooms garner mixed reviews; while some are spacious, clean and well-maintained, others are considered small and lack scenic views. However, the overall housekeeping quality is consistently praised. Staff service receives high marks for being friendly, accommodating and helpful despite a noted language barrier. Guests particularly commend specific staff members for their excellent service.
However, Wi-Fi service is a significant area needing improvement with frequent complaints about slow speeds and unreliable connections, particularly in certain rooms. Beds are generally comfortable, contributing positively to the overall guest experience, though some issues with pillows and occasional stained linens are noted.
In summary, Hotel London Santarem offers a well-located, scenic and clean environment with excellent service and delightful breakfast offerings, though potential guests should be aware of room size and Wi-Fi connectivity issues.
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Rooms garner mixed reviews; while some are spacious, clean and well-maintained, others are considered small and lack scenic views. However, the overall housekeeping quality is consistently praised. Staff service receives high marks for being friendly, accommodating and helpful despite a noted language barrier. Guests particularly commend specific staff members for their excellent service.
However, Wi-Fi service is a significant area needing improvement with frequent complaints about slow speeds and unreliable connections, particularly in certain rooms. Beds are generally comfortable, contributing positively to the overall guest experience, though some issues with pillows and occasional stained linens are noted.
In summary, Hotel London Santarem offers a well-located, scenic and clean environment with excellent service and delightful breakfast offerings, though potential guests should be aware of room size and Wi-Fi connectivity issues.
Family Friendly Hotel
This hotel provides family rooms and kids' meals. It also has a multi-lingual staff and a 24-hour desk, making it easier for families to communicate and get assistance.
Accessible Hotel
This hotel is noted for its wheelchair accessibility, ensuring easier movement for guests.
3-Star Hotel
Guests consistently praise Hotel London Santarem for its cleanliness, comfortable rooms, and friendly service. The hotel's central location makes it convenient for exploring the city, and the affordable rates offer excellent value for money.
Guest Reviews
Hotel London Santarem enjoys glowing reviews for its prime location. Guests consistently praise its superb setting, describing it as well-located and providing exceptional convenience with quick access to the riverside promenade, the city's waterfront, bars and restaurants. The hotel’s position near the meeting point of the Tapajos and Amazon rivers offers guests a beautiful and unique view, adding to its charm. Many comment on the excellent proximity to downtown shops and key amenities, enhancing their overall experience. The hotel's restaurant also garners positive nods for its scenic river views. Everything from the location, to the comfort, breakfast and attentive staff receives positive mentions, emphasizing the all-around quality of the stay. One consistent theme is the high cost of this prime positioning, though many consider it worth the price for the convenience and stunning vistas.
Hotel London Santarem consistently garners praise for its breakfast offerings, noted for their quality, variety and taste. Guests frequently highlight the numerous options available, including fresh regional items, making the breakfast experience enjoyable. The breakfast is served in a bright room with a privileged view of the Tapajós River, adding to the delight. The attentiveness and friendliness of the staff contribute positively to the experience.
Several reviews emphasize the impeccable cleanliness and the well-maintained environment where breakfast is served. Breakfast items such as fresh fruits, made-to-order eggs, tapioca, corn cake and juices receive specific commendations for their taste and freshness.
However, it is worth noting that some guests have pointed out a lack of item replenishment for those arriving later in the morning, particularly after 9:00 AM. This has occasionally resulted in a diminished experience for those not waking up early.
In summary, the breakfast at Hotel London Santarem enjoys high marks for its quality, variety and the scenic dining environment with the primary caveat being the need for better replenishment of items throughout the morning.
Hotel London Santarem has received mixed reviews concerning its rooms with guests noting both positive and negative aspects. On the positive side, some rooms are described as spacious, clean and comfortable, ensuring a pleasant stay for those who prioritize cleanliness and comfort. There are new rooms available, which are well-maintained and even the simpler rooms come equipped with necessary amenities such as a fridge.
However, many guests have pointed out issues that could significantly affect the quality of their stay. A recurring complaint is that the rooms are quite small, to the point of being cramped, making it hard to move around. Several rooms lack a view with windows opening to walls or air shafts, which can be disappointing for those expecting scenic vistas. The absence of outlets at the work desks and issues with the bathroom doors are other noted inconveniences. There have been mentions of rooms with musty odors and insufficient preparation for new guests, such as turned-off refrigerators and missing shower seals.
Despite these drawbacks, the room cleanliness is consistently praised, suggesting the housekeeping staff maintain a high standard in that regard. In summary, while Hotel London Santarem offers clean and comfortable accommodations in some instances, potential guests might want to consider the noted limitations of room size and view before booking their stay.
At Hotel London Santarem, the beds have received largely positive feedback from guests. The majority of reviewers appreciated the comfort, mentioning the comfortable mattresses and the overall good quality of the beds. Some described the beds as huge and very comfortable, highlighting the general satisfaction with the sleeping arrangements. A few guests did note issues such as weak mattresses and subpar pillows and there were mentions of stained bed linens. Overall, the consensus is that guests generally find the beds comfortable and conducive to a good night's sleep.
Hotel London Santarem generally receives strong praise in terms of cleanliness, contributing significantly to the overall pleasant experience. Guests frequently describe the hotel and its rooms as clean and comfortable, often noting that the environment is well-maintained and cozy. Many reviews highlight that the hotel's cleanliness is exceptional and even impeccable with one guest appreciating the cleanliness alongside the comfortable and nice room. The hotel's common areas also receive accolades for being well-maintained and air-conditioned.
Despite the predominant positive feedback, there are a few remarks about areas needing improvement. Some reviews note the presence of dirt in rooms or bathrooms with specific mentions of remnants of dental floss, hair in the shower and a dirty toilet placing a blemish on otherwise positive experiences. Additionally, a guest mentioned stained bed linens.
Overall, while the majority acknowledge the hotel for its high standards of cleanliness, addressing these occasional lapses could elevate the guest experience to an even higher level.
The reviews of Hotel London Santarem consistently highlight the positive aspects of the hotel's staff. Overall, guests describe the service as good with the staff being very helpful, friendly and accommodating. Many have felt welcomed and at home due to the politeness and attentiveness of the employees. Specific mentions include the exceptional service provided by the cleaning staff and great assistance from receptionists, particularly Poliana and another noted for her excellent service. Staff training seems evident in their preparedness and pleasant demeanor, especially the housekeeping, reception, restaurant staff and manager Manuela. However, the language barrier with staff predominantly speaking only Portuguese, has been noted as a limitation. Despite this, guests have received commendable service with even small helpful gestures like assisting with apps to call taxis. Overall, the staff at Hotel London Santarem make a significantly positive impact on the guest experience.
Hotel London Santarem has received feedback from its guests regarding the Wi-Fi service. Several guests have reported issues such as slow internet and an unreliable connection. Wi-Fi does not work well in all areas of the hotel and there are frequent signal drops. Some rooms, in particular, have very poor connectivity with some guests mentioning that their rooms had practically no Wi-Fi signal or cell phone signal. Additionally, guests noted that the smart TVs were often not connected to the internet. Overall, the internet service at Hotel London Santarem appears to be a significant area for improvement.
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Location
Breakfast
Several reviews emphasize the impeccable cleanliness and the well-maintained environment where breakfast is served. Breakfast items such as fresh fruits, made-to-order eggs, tapioca, corn cake and juices receive specific commendations for their taste and freshness.
However, it is worth noting that some guests have pointed out a lack of item replenishment for those arriving later in the morning, particularly after 9:00 AM. This has occasionally resulted in a diminished experience for those not waking up early.
In summary, the breakfast at Hotel London Santarem enjoys high marks for its quality, variety and the scenic dining environment with the primary caveat being the need for better replenishment of items throughout the morning.
Rooms
However, many guests have pointed out issues that could significantly affect the quality of their stay. A recurring complaint is that the rooms are quite small, to the point of being cramped, making it hard to move around. Several rooms lack a view with windows opening to walls or air shafts, which can be disappointing for those expecting scenic vistas. The absence of outlets at the work desks and issues with the bathroom doors are other noted inconveniences. There have been mentions of rooms with musty odors and insufficient preparation for new guests, such as turned-off refrigerators and missing shower seals.
Despite these drawbacks, the room cleanliness is consistently praised, suggesting the housekeeping staff maintain a high standard in that regard. In summary, while Hotel London Santarem offers clean and comfortable accommodations in some instances, potential guests might want to consider the noted limitations of room size and view before booking their stay.
Beds
Cleanliness
Despite the predominant positive feedback, there are a few remarks about areas needing improvement. Some reviews note the presence of dirt in rooms or bathrooms with specific mentions of remnants of dental floss, hair in the shower and a dirty toilet placing a blemish on otherwise positive experiences. Additionally, a guest mentioned stained bed linens.
Overall, while the majority acknowledge the hotel for its high standards of cleanliness, addressing these occasional lapses could elevate the guest experience to an even higher level.
Staff
Wi-Fi
No, Hotel London Santarem doesn't have any pool.
No, a spa isn't available at Hotel London Santarem.
No, Hotel London Santarem doesn't allow dogs.
No, parking facilities aren't available at Hotel London Santarem.
No, Hotel London Santarem doesn't have a gym.
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