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Summary of reviewsComfort Inn Santa Monica - West Los Angeles garners generally positive reviews, particularly for its prime location, friendly staff and welcoming amenities. Situated in a strategic spot, it offers easy access to popular Los Angeles attractions such as the Santa Monica Pier, beaches, downtown and UCLA Hospital. The hotel's proximity to public transportation also makes it simple to explore iconic areas like Beverly Hills, Hollywood Hills and Venice Beach. Free parking adds to the convenience, particularly for those traveling by car.
Guests appreciate the substantial breakfast provided, which includes a variety of options such as waffles, fruit, eggs, yogurt and toast. Although the breakfast room can feel small and the use of single-use plastics is concerning for some, the majority find the offerings satisfying and a valuable start to the day.
The rooms are generally praised for their spaciousness, cleanliness and comfort, particularly the newly updated ones. Comfortable beds and essential amenities like coffee machines contribute to a pleasant stay. However, some rooms are noted as small and in need of better ventilation. The hotel's family-friendly atmosphere is enhanced by its spacious family rooms and suites, making it an ideal choice for groups and families.
Cleanliness is a highlight throughout the property with many commenting on the high standards maintained in rooms, bathrooms and common areas. While some nuances like musty smells in certain rooms are occasionally mentioned, the overall sentiment is positive regarding the hotel's upkeep.
Staff service is largely commended for being friendly, courteous and helpful. The front desk and night manager, in particular, receive high praise for their exceptional assistance, although a few reviews indicate occasional lapses in service quality.
The free WiFi is considered reliable and functional, though some guests note the need to reconnect daily. The pool, while small, is appreciated for its cleanliness and as a relaxing amenity.
Parking at the hotel is noted as one of its standout features with ample, secure and free parking available. This proves to be a significant perk for many guests, ensuring a hassle-free and stress-free experience.
The location's accessibility also caters to guests with disabilities with most areas designed to be easy to navigate. Overall, the Comfort Inn Santa Monica - West Los Angeles delivers a pleasant stay for a diverse array of travelers, offering good value in a central and tranquil setting. Show more
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Business Hotel
Comfort Inn Santa Monica - West Los Angeles is listed among the best business hotels in Santa Monica. It provides essential amenities for business travelers.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Parking
Cheap Hotel
Accessible Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Standard one Queen Bed - Non-SmokingOffering free WiFi, this air-conditioned room includes a flat-screen cable TV with HBO film channels, a microwave and a refrigerator.
Standard Room, 1 King Bed, Non SmokingThis room has a satellite TV, a hairdryer, a refrigerator, and an iron with ironing facilities.
Family Room, 1 King Bed, 1 Queen Bed and Sofa Bed, Non SmokingThis room has a satellite TV, a hairdryer, a refrigerator, and an iron with ironing facilities.
Standard Room, 1 King Bed and 1 Queen Bed, Non SmokingThis room has a satellite TV, a hairdryer, a refrigerator, and an iron with ironing facilities.
Standard Room, 2 Queen Beds, Non SmokingOffering free WiFi, this air-conditioned room includes a flat-screen cable TV with HBO film channels, a microwave and a refrigerator.
Family Room, 2 Queen Beds and Sofa Bed, Non SmokingOffering free WiFi, this air-conditioned room includes a flat-screen cable TV with HBO film channels, a microwave and a refrigerator.
Standard Room, 1 Queen Bed, Accessible Tub, Non Smoking, Courtyard ViewOffering free WiFi, this air-conditioned disability access room includes a flat-screen cable TV with HBO film channels, a microwave and a refrigerator.
Standard Room, 1 King Bed with Sofa Bed, Non SmokingThe triple room provides air conditioning and a tea and coffee maker. The unit offers 2 beds.
Family Room, 1 King Bed and 2 Queen Beds, Non SmokingThe air-conditioned family room offers a tea and coffee maker, a seating area and a safe deposit box. The unit offers 3 beds.
Standard Room, 1 King Bed, Accessible Tub, Non SmokingThe air-conditioned double room features a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.
Standard Room, 1 Queen Bed, Accessible Roll-In Shower, Courtyard ViewThe double room offers air conditioning, a tea and coffee maker, a seating area along with a safe deposit box. The unit has 1 bed.
Standard Room, 2 Queen Beds, Accessible, Roll-In Shower, Non Smoking, Courtyard ViewAir conditioning, a tea and coffee maker and a safe deposit box are featured in this family room. The unit offers 2 beds.
Guest Reviews
7.4
Good
Location
Comfort Inn Santa Monica - West Los Angeles boasts an excellent location that is frequently praised by guests. Strategically situated, the hotel offers easy access to many of Los Angeles' popular attractions, including the Santa Monica Pier, beaches and downtown. Guests appreciate the convenience of being close to UCLA Hospital, fast food restaurants, supermarkets and various bus routes.
The hotel's proximity to public transportation makes it easy to explore other iconic areas such as Beverly Hills, Hollywood Hills and Venice Beach. Many reviewers highlight the short driving distance to the Santa Monica Pier, which is about 10 minutes by car and the close-by bus stops that offer efficient routes to various parts of the city.
The location is described as calm, safe and central, making it an ideal base for sightseeing and attending local events. Additionally, the hotel offers free parking, which is a significant benefit for those traveling by car. The surrounding area's peacefulness and cleanliness further enhance the overall guest experience.
Overall, the Comfort Inn Santa Monica - West Los Angeles provides a convenient, well-connected and pleasant stay for travelers looking to explore the best of Los Angeles and Santa Monica.
Breakfast
When staying at the Comfort Inn Santa Monica - West Los Angeles, guests generally appreciate the breakfast offerings, finding it a significant perk included in the room rate. The spread is often described as fresh, tasty and varied with notable mentions of delicious waffles, fruit, eggs, yogurt and toast. Several reviews highlight the hearty and complete nature of the breakfast, which is robust by American standards and provides ample options to start the day.
However, guests have pointed out some areas for improvement. The breakfast room is commonly noted as too small to accommodate everyone comfortably and some find the variety lacking, especially if arriving late. Additionally, the reliance on single-use plastics and a lack of recycling options have been mentioned as concerns.
Despite these drawbacks, many guests were pleasantly surprised by the quality and abundance of the breakfast, often praising it in comparison to other hotels at similar price points. The breakfast staff is frequently commended for their friendly and efficient service, enhancing the overall dining experience.
In conclusion, while there are areas that could benefit from enhancements, the breakfast at Comfort Inn Santa Monica - West Los Angeles is generally well-received, offering a satisfactory and convenient start to the day for most guests.
Rooms
Comfort Inn Santa Monica - West Los Angeles offers a mix of experiences for its guests with many highlighting the spaciousness, cleanliness and comfort of the rooms. Several reviewers noted newly updated rooms, which featured all expected amenities, making stays pleasant. Rooms that face the courtyard are typically quiet, adding to the tranquil environment. Guests appreciated the comfortable beds, good connectivity and the convenience of amenities like coffee machines.
However, there were consistent comments about certain rooms being small and old-fashioned with some areas requiring better ventilation and more frequent cleaning. Issues with musty smells and high humidity were common in a few rooms, affecting guest satisfaction. Bathrooms in particular were mentioned as needing updates.
Despite these drawbacks, the hotel's competitive pricing for Los Angeles, friendly staff and clean and spacious family rooms were praised by many. Breakfast options, although served in a somewhat small breakfast room, were varied and included waffles and toast, which seemed to be well-received by guests. Overall, while some maintenance and ventilation improvements are needed, guests generally found the rooms to offer good value, particularly for families and groups.
Beds
At Comfort Inn Santa Monica - West Los Angeles, guests can expect high-quality beds that are clean, tidy and designed for comfort. Many reviews highlight the excellent and firm mattresses, which stand out from the typically too-soft options found in many hotels. Beds and bedding in this hotel are frequently described as super comfortable with luxurious quality that ensures a good night's sleep.
Guests appreciate the spacious and comfortable beds with mentions of queen size and even larger options. The rooms are well-equipped and clean, often including comfortable seating and necessary amenities like TV and microwave, making the overall stay pleasant. For family stays, the hotel offers sizable, comfortable rooms with large beds and spacious bathrooms.
However, not all feedback is uniformly positive. A few guests found the beds to be a bit stiff or uncomfortable, specifically mentioning the sofa beds as less ideal. Despite this, the predominant sentiment reflects satisfaction with the comfort and quality of the beds and bedding, contributing positively to the overall experience at the hotel.
Cleanliness
When it comes to cleanliness, guests consistently appreciated their experience at Comfort Inn Santa Monica - West Los Angeles. The hotel is described as clean all throughout with rooms and common areas maintained to high standards. Many emphasized the cleanliness of the rooms, noting that they were comfortable, tidy and equipped with clean linens and towels. New beds in particular were highlighted for their cleanliness and comfort.
The bathrooms also received positive mentions for their modern, clean facilities. Attention to detail from the cleaning staff was evident with diligent service in room upkeep and trash removal. The hotel's external areas, including the parking lot, were kept clean, contributing to the overall pleasant environment.
However, guests did note occasional issues. While most of the property was spotless, some areas, particularly the breakfast room, missed the mark on cleanliness. A handful of rooms had problems with musty smells and carpets that appeared dirty. Despite these few complaints, the predominant sentiment remains positive with Comfort Inn providing a clean, comfortable and reassuring stay for its guests.
Staff
The Comfort Inn Santa Monica - West Los Angeles garners a range of reviews about its staff, predominantly highlighting their friendliness and helpfulness. Numerous guests have consistently praised the staff as very friendly, courteous and attentive, particularly noting their exceptional service and politeness. The night manager and front desk staff received commendations for their exceptional assistance with specific mentions of their ability to manage transportation arrangements efficiently.
However, some reviews indicated occasional lapses in service quality with mentions of a less favorable morning shift and instances of cold or uncommunicative staff. Despite these occasional discrepancies, the overall impression is that the staff frequently go above and beyond with many guests appreciating the clean, welcoming environment and prompt responses to their needs.
The general sentiment suggests that this hotel offers a satisfactory experience, characterized by its amiable and competent personnel, contributing significantly to a positive stay in Los Angeles.
Wi-Fi
The WiFi at Comfort Inn Santa Monica - West Los Angeles generally receives positive feedback from guests. It is described as very reliable with many noting that the connection worked well in both rooms and public areas. Guests appreciated the free Wi-Fi and good internet connection. Despite the overall positive remarks, some noted a need to reconnect daily and occasional weak performance.
Pool
The pool at Comfort Inn Santa Monica - West Los Angeles receives a mix of reviews from guests with several highlighting positive aspects. Many guests appreciated the pool, describing it as nice, pleasant and clean. Some specifically noted it as a nice addition and a perfect way to cool off after a day of exploring the city. Towels are neatly folded in the bathroom, adding a touch of convenience post-swim. The pool is reported to be in great condition and enjoyable to use, especially during warmer months like April.
However, some reviews mentioned that the pool is quite small, though it generally remained clean. Access to the pool was another point of discussion with some guests indicating that it wasn't always available or there were issues with its accessibility. There were also a few mentions of dust in the pool water and the absence of heated facilities. Despite these minor issues, the overall sentiment suggests that the pool is a pleasant amenity for guests looking to relax.
Parking
Parking at the Comfort Inn Santa Monica - West Los Angeles is one of its standout features with numerous reviews highlighting the convenience and security offered. Guests consistently appreciate the free parking, which adds significant value to their stay. They often mention the ease of accessibility and the ample space available, which ensures that finding a spot is generally hassle-free. The parking is described as comfortable, secure and well-located, offering peace of mind to visitors. While there are mentions of the parking being tight at times, the overall sentiment remains positive with most finding it reasonably priced and convenient. The presence of plentiful, on-site and easily accessible parking contributes to a stress-free experience, making it a notable advantage of this hotel.
Family
The Comfort Inn Santa Monica - West Los Angeles emerges as a suitable choice for family travel, offering various accommodations that cater specifically to groups. Their 2-bedroom suites and family rooms, which can house up to five individuals, provide adequate space for larger families. With configurations like three double beds, including one in a separate room, these setups ensure comfort for both adults and children alike. The hotel is recognized for being family-friendly, making it an optimal choice for tourism with loved ones. It boasts a safe and accessible area, adding to the sense of security for families on vacation. Proximity to the beach is an added benefit, enhancing the overall experience. With amenities tailored for family needs, including well-equipped and clean rooms, Comfort Inn Santa Monica ensures a family-friendly stay in a convenient location.
Business
The Comfort Inn Santa Monica - West Los Angeles provides a convenient and accessible location for business travelers. The hotel features a reliable wifi connection, although guests noted the need to reconnect daily. While the space is suitable and well-suited for business purposes, the absence of a business center could be a drawback. Overall, it remains an adequate and good choice for those traveling for work.
Accessible
Nestled in a convenient location, Comfort Inn Santa Monica - West Los Angeles offers a range of accessible features that cater to guests with disabilities. The hotel is easily reachable via public transportation with a good bus route into Hollywood and a tram stop in close proximity. Many reviews highlighted the property's accessibility, noting that the facility, parking and rooms are all designed to be accessible. Guests found it easy to navigate the premises, underscoring the hotel's commitment to inclusivity.
Despite the noted limitation of a small elevator that might pose a challenge for wheelchair users, the overall feedback emphasizes the ease of access throughout the property. Its location near the pier and beach makes it an appealing choice for those wishing to explore nearby attractions. On top of its accessibility features, guests appreciated the cleanliness and essential amenities provided in the rooms, alongside the value offered in an otherwise pricey area. The convenience of a free breakfast and family room options further enhance the appeal for a diverse range of travelers.
Yes, Comfort Inn Santa Monica - West Los Angeles has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Comfort Inn Santa Monica - West Los Angeles.
No, Comfort Inn Santa Monica - West Los Angeles doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn Santa Monica - West Los Angeles.
No, Comfort Inn Santa Monica - West Los Angeles doesn't have a gym.