World > South America > Colombia > Magdalena > Santa Marta Dist Esp > Hotels in Santa Marta > SGH Castillo Aqua

SGH Castillo Aqua

Santa Marta , Cra. 3b # 142-108 Bello Horizonte (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSGH Castillo Aqua offers a captivating stay with its prime location just a short walk from the tranquil and uncrowded beaches of the Caribbean Sea, ideal for relaxation and convenience to the airport. The serene ambiance is complemented by the friendly locals, making it an appealing getaway destination.

Guests frequently praise the breakfast offerings, which highlight authentic Colombian flavors alongside American-style options, served with warmth and helpfulness. Although there are suggestions for menu expansion, the breakfast experience is generally positive and contributes to the overall excellent service provided by the hotel.

The spaciousness and comfort of the rooms are appreciated, despite needing some refurbishment. While the beds are often comfortable, improvements in cleanliness, maintenance, and amenities like bathroom doors and closets are needed to enhance guest satisfaction.

Guests have mixed feedback on cleanliness, with some appreciating the clean facilities and good air conditioning, while others express concerns over towels, sheets, and bathrooms. Improvements in general maintenance would elevate the overall stay.

The hotel's staff are lauded for their exceptional friendliness and professionalism, often going above and beyond to ensure a pleasant experience. Their attentive service further enriches the guest experience, fostering a welcoming and family-like atmosphere.

The pool facilities receive accolades for their design and maintenance, especially catering well to families. While enhancing cleanliness in certain areas would benefit guests, the pools are a favorite feature for many.

Proximity to the beautiful, unspoiled beach and excellent customer service enhances the guest experience significantly. Addressing some inconsistencies in room comfort and cleanliness will improve the overall offerings at SGH Castillo Aqua.
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Categories

Dog Friendly Hotel

This hotel is pet-friendly. It provides a comfortable and convenient stay for guests traveling with pets.

Hotel with Children's Pool

This hotel boasts a dedicated children's pool among its two outdoor pools. A children's play area and toys are also provided, enhancing the family pool experience.

Hotel with Indoor Pool

This hotel features an indoor pool, a rooftop pool, and a plunge pool. The indoor pool is described as a two-level swimming pool, catering well to families with children.

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

Indoor Pool Children's Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Small Hotel

Room Types

Standard Double Room The pool with a view is the standout feature of this double room. Offering free toiletries, this double room includes a private bathroom with a shower. Boasting a terrace with garden views, this double room also offers air conditioning and a flat-screen TV. The unit has 1 bed.

Standard Triple Room The pool with a view is a top feature of this triple room. Featuring free toiletries, this triple room includes a private bathroom with a shower. Boasting a terrace with garden views, this triple room also features air conditioning and a flat-screen TV. The unit has 2 beds.

Standard Quadruple Room This quadruple room's special feature is the pool with a view. Providing free toiletries, this quadruple room includes a private bathroom with a shower. Featuring a terrace with garden views, this quadruple room also provides air conditioning and a flat-screen TV. The unit offers 3 beds.

Standard Family Room This family room offers a pool with a view. Providing free toiletries, this family room includes a private bathroom with a shower. Featuring a terrace with garden views, this family room also provides air conditioning and a flat-screen TV. The unit offers 1 bed.

Family Room The pool with a view is the standout feature of this family room. The family room includes a private bathroom fitted with a shower. Boasting a terrace with garden views, this family room also features air conditioning and a flat-screen TV. The unit has 6 beds.

Deluxe Single Room The pool with a view is the standout feature of this single room. The single room includes a private bathroom fitted with a shower. Boasting a terrace with garden views, this single room also features air conditioning and a flat-screen TV. The unit has 1 bed.

About SGH Castillo Aqua

License: 125694

Guest Reviews

Location

SGH Castillo Aqua boasts a prime location just a stone's throw away from the picturesque Caribbean Sea, offering guests easy access to beautiful, quiet, and uncrowded beaches like Playa Dormida. This proximity to the beach is consistently highlighted in guest reviews, with many appreciating the convenience of being just a few minutes' walk from the serene coast. Additionally, the hotel's closeness to the airport makes it an ideal choice for travelers seeking ease of access. While the area surrounding the hotel is tranquil and perfect for relaxation, it is somewhat secluded and farther from commercial centers and city activities, which may not suit those looking for bustling city life. Some reviews also note that the streets leading to the hotel are unpaved. Nonetheless, the peaceful ambiance and the kindness of the people in the area contribute to its appeal as a relaxing getaway destination.

Breakfast

At SGH Castillo Aqua, guests have shared a wide array of opinions regarding the breakfast experience, which overall leans towards positive impressions. Many visitors noted the varied and delicious offerings, with particularly positive comments on the breakfast being an authentic Colombian experience. For those appreciating American-style breakfasts, this hotel delivers good quality and quantity. Despite a few criticisms regarding the simplicity and minimal variety of breakfast choices, most guests found the meal enjoyable with a good selection of arepas, eggs, and coffee, along with friendly service enhancing the start of their day. Although improvements have been suggested, such as expanding the menu and including more alternatives, the breakfast service remains a standout aspect in the overall excellent service and facilities provided by the hotel.

Rooms

SGH Castillo Aqua presents a blend of spaciousness and comfort, despite its evident need for refurbishment. Guests generally appreciate the rooms for their comfortable mattresses and ample space, which comes at an attractive price point. However, several aspects require improvement, as facilities like bathrooms often lack proper drainage and furniture such as closets or nightstands are missing, impacting convenience.

While the air conditioning and TV enhance the overall comfort, the absence of a refrigerator is noticeable. The rooms, although large, are sometimes under-maintained, with reports of dirt, dust, and neglected cleanliness. Many reviews highlight the lack of essentials like bathroom doors, which are sometimes replaced with curtains. The ambiance is slightly hampered by damp smells and outdated decorations.

The surrounding hotel area seems to be in a state of ongoing construction, affecting the guest experience further. Despite the vast accommodation offered, the hotel's appearance and occupancy rates contribute to a feeling of incompletion. Overall, SGH Castillo Aqua offers basic, spacious rooms with certain drawbacks that potential visitors should consider.

Beds

SGH Castillo Aqua offers varying experiences when it comes to bed comfort. Many guests have noted the beds as comfortable, with some highlighting very comfortable mattresses and pillows. However, others have faced issues such as mattresses with irritating springs and discomfort from twin beds being combined to form a double bed, which resulted in a noticeable ridge or discomfort in the middle. Furthermore, there were instances of dirty bed sheets and beds with sand, which detracted from the overall experience. While there is positive feedback on the comfort of certain beds, addressing the inconsistency and maintenance could enhance the overall guest satisfaction.

Cleanliness

SGH Castillo Aqua has received mixed reviews regarding its cleanliness, with several guests highlighting areas of concern while others noted positive aspects. Some guests appreciated the clean facilities and excellent air conditioning, contributing to a comfortable stay. The presence of a charming kitten named Garfield also added a delightful touch for animal lovers. However, there were frequent mentions of poor overall cleanliness, particularly regarding towels, sheets, and bathrooms. Issues such as bird and human stains on towels, urine smells, and dirty floors were pointed out, along with inadequately maintained dining areas and closed pools. The state of the bathrooms, some missing doors, was not ideal for many visitors, and there were complaints about ineffective room cleaning and general maintenance. While cleanliness was deemed acceptable by some, others expressed a need for significant improvement.

Staff

SGH Castillo Aqua garners high praise from guests for its exceptional staff. Visitors frequently highlight the remarkable friendliness and attentiveness of the team, who are consistently described as kind, helpful, and professional. A sense of warmth and community pervades the atmosphere, fostering a family-like environment that enhances the overall experience. The hotel staff's willingness to go the extra mile is evident, with reports of them addressing any inconveniences promptly and efficiently. Their dedication to service often translates into thoughtful gestures, such as complimentary luggage storage. The staff's service attitude is noteworthy, demonstrating a commitment to excellent customer service that significantly enriches the guest experience.

Pool

SGH Castillo Aqua boasts a delightful aquatic experience with its impressive pool facilities. The hotel features a two-level swimming pool that caters particularly well to families with children, offering a safe and enjoyable environment. Visitors have praised the beautiful and well-maintained pools, highlighting the convenience of having a covered option for those preferring to stay out of the sun. The pool's location adds to the overall comfort of the space, making it a favorite spot among guests. The exceptional pool service further enhances the experience, ensuring a relaxing and enjoyable time by the water. While some guests noted that cleanliness could be improved, particularly on the second floor pool, the overall consensus remains positive, with many expressing their intention to return for another visit.

Beach

The beach near SGH Castillo Aqua is described as beautiful and exceptionally quiet, offering a serene getaway for visitors. Its proximity to the hotel is a significant advantage, as it's just a few minutes' walk away, making it easily accessible for guests eager to spend time by the sea. The location is not only convenient for beach visits but also benefits from being close to the airport. Guests appreciate the clean, uncrowded beaches, providing a peaceful environment to relax and unwind. With Playa Dormida also nearby, visitors have multiple options to enjoy the coastal beauty. The hotel's proximity to the beach, coupled with excellent customer service, enhances the overall experience for guests.

Yes, SGH Castillo Aqua has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.

No, a spa isn't available at SGH Castillo Aqua.

Yes, SGH Castillo Aqua welcomes dogs.

Yes, parking facilities are available at SGH Castillo Aqua.

No, SGH Castillo Aqua doesn't have a gym.

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