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Hilton Santa Marta

Santa Marta , Carretera 2 No.114-78 Km14 (Show on Map)

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Summary of reviewsHilton Santa Marta is highly regarded for its prime beachfront location, providing guests with serene ocean views while maintaining proximity to the airport and amenities. Visitors appreciate the hotel's modern architecture, featuring spacious, clean rooms with spectacular vistas. The outstanding service, notably from staff members like Eugenia and Alvarito, enhances the overall guest experience, contributing to its high satisfaction ratings.

The breakfast offerings at Hilton Santa Marta receive acclaim for their variety and quality, catering to diverse tastes with comprehensive buffet selections and attentive service. Although there are occasional minor issues, such as delays and limited protein variety, breakfast remains a standout feature. Dinner, served across various locations in the hotel, presents a diverse culinary experience. Guests praise the quality of food but suggest room for improvement in menu variety and service speed.

The rooms are celebrated for their elegance, comfort, and modern amenities, complemented by the hotel's commitment to cleanliness. Spacious beds and breathtaking ocean views from balconies provide an ideal retreat, while soundproofing ensures tranquility. However, some rooms lack refrigerators, and bedding arrangements occasionally fall short of expectations.

Hilton Santa Marta's staff consistently earn praise for their professionalism, friendliness, and dedication to ensuring a superior guest experience. Despite some organizational challenges, particularly with dining service, staff members are recognized as a significant asset to the hotel.

The hotel's pool facilities, especially the rooftop infinity pool, offer stunning views and a relaxing atmosphere, though opportunities for enhancement, such as more sunbeds and improved accessibility, remain. The beachfront location is a notable attraction, despite being shared with other hotels and vendors. The beach's peaceful ambiance is appreciated, although amenities like beach chairs require improvement.

Families find the hotel welcoming, particularly enjoying the pool facilities, though they seek more amenities and activities for children. The WiFi service receives mixed reviews, with some guests experiencing connectivity issues. Parking is a concern due to limited spaces and additional charges.

Overall, Hilton Santa Marta delivers a high-quality experience with its beautiful location, attentive service, and extensive amenities, making it a favorite for those seeking a restful and scenic getaway.
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Hotel for Honeymoon

The Hilton Santa Marta offers modern accommodations and a variety of amenities for a comfortable stay. Its beachfront location and multiple dining options cater to diverse preferences. The hotel provides a blend of luxury and convenience for honeymooners.

Hotel with Spa

Features the eforea spa, offering facials and aromatherapy treatments. The hotel also includes multiple dining options and a fitness center, complementing the wellness experience.

Dog Friendly Hotel

This hotel is pet-friendly and offers a luxurious experience. It has amenities suitable for pets and their owners. It also has a pool.

Romantic Hotel

This hotel provides sophisticated style and excellent service, ensuring a sensational experience. Its location overlooking the Caribbean Sea and proximity to the beach make it a great choice for a romantic getaway.

Hotel with Swimming Pool

As a Hilton property, it maintains high standards of service and amenities. The pool is a key feature, designed to offer a premium experience with contemporary style and excellent service.

Outdoor Pool

Business Hotel

The Hilton Santa Marta offers versatile meeting spaces, contemporary Colombian cuisine, and overlooks the Caribbean Sea. It provides comprehensive event services, including catering, audiovisual support, and shuttle arrangements.

Hotel with Parking

The hotel offers secured self-parking and valet parking on site, providing secure options for parking vehicles, although a daily fee applies.

Hotel with Gym

Features a fitness center equipped with modern exercise machines and free weights. Guests can enjoy a comprehensive workout experience.

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Small Hotel

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Double Room with Two Double Beds and Balcony - Ocean View The spacious quadruple room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

Junior Suite with One King Bed and Balcony - Ocean View The spacious suite offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath or a shower.

Suite with One King Bed and Balcony - Ocean View The spacious suite offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 1 bed.

King Room with Balcony and Ocean View The spacious triple room offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.

King Room with Roll in Shower - Mobility Accessible The spacious triple room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Double Room with Two Double Beds and Balcony - City View The spacious quadruple room offers air conditioning, a minibar, a terrace with city views as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

King Room with Balcony and City View The spacious triple room features air conditioning, a minibar, a terrace with city views as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.

Deluxe King Room with Sofa Bed and Balcony - City View The spacious quadruple room features air conditioning, a minibar, a terrace with city views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

Premium Double Room with Two Double Beds, Balcony and Ocean View The spacious quadruple room provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

Premium King Room with Balcony and Ocean View The spacious triple room provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 1 bed.

About Hilton Santa Marta

License: 9006591041

Guest Reviews

Location

Nestled in a stunning and pristine location, the Hilton Santa Marta is celebrated for its excellent beachfront position, providing guests with direct access to the sea. The hotel's placement offers peace and quiet away from the bustling city, yet remains conveniently close to both the airport and essential amenities. Impressive modern facilities complement its beautiful architecture, featuring spacious rooms with spectacular views, clean environments, and a welcoming staff. The proximity to the beach is a significant highlight, enhancing the stay with a blend of comfort and natural beauty. While the beach area can be busy with vendors, the private beach experience offers a serene alternative, ideal for those seeking relaxation. The area, although a bit distant from Santa Marta's historic center, compensates with tranquility and splendid sunsets, making it a perfect retreat for vacationers. The overall experience at Hilton Santa Marta is marked by high guest satisfaction due to the exceptional location, attentive staff, and excellent services, such as delicious breakfasts and unparalleled sea views.

Breakfast

The breakfast experience at Hilton Santa Marta receives widespread praise for its variety, quality, and overall excellence. Guests consistently describe the breakfast as delicious, varied, and meticulously prepared, offering an array of high-quality options that cater to diverse tastes. Many reviewers highlight the buffet's abundance, noting a comprehensive selection that includes cooked foods, pastries, fruits, and cereals, ensuring something for everyone. The exceptional service provided by attentive staff further enhances the breakfast experience, with many guests appreciating the thoughtful attention to detail.

However, some guests noted areas for improvement, such as the lack of variety in proteins and occasional delays in bringing orders like egg arepas. A few reviews also mentioned cold dishes on the buffet and challenges with seating availability during busy times. Despite these minor issues, the overall sentiment is that the breakfast at Hilton Santa Marta is exceptional, making it a standout feature of the hotel's offerings.

Dinner

Hilton Santa Marta offers a diverse culinary experience with several dining locations, including an inviting restaurant on the first floor, an impressive rooftop bar with a pool, and cozy dining venues throughout the hotel. Guests highlight the excellent quality of food, particularly praising the restaurant on the second floor and the delightful offerings at Waku. Food is consistently described as delicious across various establishments, with some experiencing generous portions that enhance the dining experience.

However, the dining experience at Hilton Santa Marta is met with mixed reviews. While many diners enjoy the great food, others note room for improvement in certain areas. The menu variety is a point of contention, with some guests feeling it could be expanded to prevent monotony and justify the relatively high prices, which some find disproportionate to portion sizes or lacking in quality. Additionally, there have been instances where dishes were unavailable, leading to limited options for diners.

Service, although praised by some for its excellence, has received criticism for occasional slowness, especially during busy dinner times. The ambiance of certain dining areas prompted suggestions for improvement, with a few diners commenting on high temperatures and loud music detracting from the overall experience.

Overall, Hilton Santa Marta provides a pleasant culinary journey, but with room for enhancements in menu variety and service speed to consistently deliver an exceptional dining experience.

Rooms

The rooms at Hilton Santa Marta offer an impressive blend of modernity, comfort, and stunning sea views. Guests consistently highlight the spacious and impeccably clean accommodations, perfect for restful stays. The rooms boast large, comfortable beds and are well-equipped with modern amenities, although some suites lack a refrigerator. Soundproofing ensures a tranquil environment, while balconies provide breathtaking ocean vistas, adding to the charm of the stay. A standout feature is the thoughtful and attentive service by the hotel staff, who go above and beyond to enhance the guest experience, from managing decor requests to resolving any issues promptly. Nestled on a beautiful beach, the hotel provides an ideal escape with a mix of quiet elegance and natural beauty. Whether for business or leisure, the Hilton Santa Marta's room offerings exceed expectations, leaving guests thoroughly impressed.

Beds

At Hilton Santa Marta, guests frequently praised the comfort and quality of the beds in their reviews. The prevailing sentiment is that the beds, along with the rooms themselves, are very comfortable, spacious, and offer a relaxing environment for visitors. Guests often describe the beds as super comfortable, featuring mattresses that most find pleasant, contributing significantly to a restful stay.

Despite the overall high marks for comfort, there are a few contrasting notes. Some reviews highlight instances where the arrangements were less than ideal, such as having insufficient sleeping space for the number of guests, or finding the mattress too firm. Additionally, some guests noted issues with bedding arrangements, such as beds without fitted sheets, leading to discomfort.

Overall, the Hilton Santa Marta seems to offer a reliably good experience when it comes to bed quality, supporting a modern and inviting room environment. However, individual preferences such as mattress firmness and bedding arrangements should be considered when planning a stay.

Cleanliness

Hilton Santa Marta consistently impresses with its high standards of cleanliness. Guests frequently remark on the impeccable condition of the hotel, describing the rooms and facilities as extremely clean and well-maintained. The hotel, which is modern and new, stands out for its comfortable and spacious rooms that are cleaned daily, with fresh towels provided. The facilities are not only aesthetically pleasing but also perfectly managed, which contributes to a clean and pleasant stay. Despite a few mentions of delayed room cleaning, the overall consensus emphasizes the excellent level of hygiene throughout the hotel. In addition to cleanliness, the hotel boasts a prime location next to the beach and offers a delightful breakfast, further enhancing the guest experience.

Staff

The Hilton Santa Marta has garnered praise for its remarkable staff, consistently recognized for their friendliness and professionalism. Guests highlight the staff's attentiveness and willingness to go above and beyond to ensure an exceptional experience. Employees are noted for their kindness, respectfulness, and efficient service, making visitors feel welcomed and well cared for. Particular commendations go to staff members like Eugenia, Alvarito, Juan Camilo, and Yessica, whose dedication enhances guest satisfaction. The overall service is described as excellent, with staff providing timely assistance and solutions to guests' needs. Despite occasional mentions of organizational issues and slow dining service, the staff's dedication and positive demeanor stand out as a true asset to the hotel, contributing significantly to a memorable stay.

Wi-Fi

The Hilton Santa Marta receives mixed feedback regarding its WiFi service. Several guests have praised the WiFi for being excellent and working very well during their stay. These visitors enjoyed seamless connectivity, possibly enabled by complimentary water and ice stations located on each floor, suggesting additional amenities typically indicative of ensuring guest convenience.

However, other reviews highlight issues with the WiFi, describing it as very slow, with speeds never exceeding 6 Mbps, and mentioning instability in the connection. Some guests experienced poor cell signal reception, which may have compounded frustrations with the hotel's internet service. Despite these WiFi concerns, the overall service, location, and facilities of the hotel have been well-received.

Pool

Nestled in a prime location, Hilton Santa Marta offers a unique aquatic experience with its multiple pool facilities, highlighted by the stunning rooftop infinity pool. This particular pool is praised for its breathtaking views and extraordinary atmosphere, providing a serene escape for relaxation. Guests consistently admire the comfortable and quiet ambiance of the hotel pools, which include a second pool situated on the terrace and another for families near the restaurant.

The rooftop pool is especially recommended, offering a spectacular panorama that complements the adjacent bar, making it a favored spot for guests. Although the pools receive commendation for their cleanliness and general facilities, some minor issues persist, such as the temperature of the water, which tends to be quite cold. Despite some sun experience challenges, these pools still offer pleasant views with the option of a jacuzzi. The pools’ late opening times do not detract significantly from their appeal.

However, improvements could be made regarding accessibility to the beach, provision of more sunbeds, umbrellas, and tents for shade to enhance guest comfort by the poolside. Overall, the pool facilities at Hilton Santa Marta are a noteworthy aspect of the hotel, delighting visitors with their beautiful design and panoramic views, though slight enhancements could elevate the experience further.

Beach

Situated in a prime beachfront location, Hilton Santa Marta offers guests immediate access to a picturesque, calm, and notably clean beach. Although this access places guests right on the shore, the beach is shared with other hotels and is public, often bustling with vendors and families, particularly on weekends. While some describe the beach as "virtually private," it is clear that privacy can be limited, as the area is popular and frequently visited.

The overall tranquility and beauty of the beachfront are appreciated by many, who find it a favorable aspect of their stay. However, amenities such as beach chairs and umbrellas are insufficient for the number of guests, leading some visitors to rent additional equipment externally. The service in the beach area receives mixed reviews, with some praising the friendly and attentive staff, yet others note a lack of organization and availability of essentials like beach towels and chairs.

Accessibility to the beach is a strong point, with direct access provided for hotel guests, though improvements are suggested to further enhance this feature. While the beach setting is beautiful, some areas lack attention and maintenance, deterring from the overall experience. Despite its shortcomings, Hilton Santa Marta offers a sought-after beachfront escape, with a calm and inviting shore that is a significant draw for visitors.

Parking

When visiting the Hilton Santa Marta, guests should be prepared for some challenges regarding parking. A recurring aspect mentioned in the reviews is the limited parking space available, which isn’t sufficient for the number of guests, leading some to rely on external parking solutions. Valet parking is an option, though both self-parking and valet services come with additional fees, something guests point out is uncommon for hotels of similar caliber in the area. The tight parking spaces and exposure to the elements can detract from the convenience. For those planning a stay, considering these parking aspects ahead of time may help in preparing for a smoother experience at this otherwise appealing destination.

Family

Hilton Santa Marta offers an experience that many families find delightful, particularly those seeking relaxation in a beautiful setting. Families with young children appreciate the hotel's friendly atmosphere and the calm environment of the pools and nearby beach. The pools, especially the ones designated for families, provide a pleasant spot for children and parents to unwind. The pool on the second floor is particularly favored for its tranquil setting, making it an ideal spot for families to spend leisure time.

However, while the hotel excels in certain aspects, such as its location and pool facilities, it falls short in providing comprehensive amenities for infants and young children. Guests have noted the lack of cribs, highchairs, and a dedicated kids' zone, as well as insufficient attention to family room arrangements. Moreover, the absence of robust children's activities and entertainment options may leave families looking for more engaging experiences during their stay.

On the dining front, the limited children's menu could benefit from more variety, and logistical aspects like room arrangements and parking availability need improvement. Yet, despite these gaps, the hotel remains a recommended choice for families seeking a restful vacation due to its overall pleasant ambiance and the welcoming attitude of the staff.

4 Star

Hilton Santa Marta presents a mix of experiences, with some guests expressing high expectations based on the hotel’s renowned brand and rating. While there were positive remarks suggesting it is deemed worthy of a five-star experience by some, critical feedback highlights inconsistencies in service and room quality. Certain phrases pointed to a shortfall in meeting the anticipated standards for a Hilton, with specific mention of subpar towel quality and elements of service management. Additionally, the absence of included breakfast and parking was noted as areas for improvement to meet a 4-star expectation. Overall, while some guests felt their experience aligned with a top-tier rating, others highlighted areas needing attention to fully meet such high standards.

Outdoor Pool

Hilton Santa Marta offers a remarkable outdoor pool experience that guests consistently rave about. This hotel boasts two impressive pools, including a stunning infinity pool on the rooftop terrace which provides breathtaking views while guests unwind. The rooftop pool, described as amazing and nice, is a standout feature, attracting visitors with its new and modern design. On the third floor, a second pool caters to families, conveniently located near the restaurant, offering a more laid-back ambiance. Both pools are complemented by the hotel's exceptional service, with attentive and friendly staff enhancing the overall experience. The combination of incredible pools and outstanding hospitality makes Hilton Santa Marta a desirable destination for travelers seeking relaxation and enjoyment.

Romantic

Hilton Santa Marta offers a romantic ambiance that makes it an ideal destination for a getaway. The rooftop terrace stands out as a highlight, providing spectacular views that make watching the sunset an unforgettable spectacle. The rooftop pool transforms into a romantic setting each evening, perfect for enjoying a Pina colada while taking in the vibrant colors of the sunset. The hotel cultivates a romantic atmosphere throughout its premises, complemented by excellent pools and a stylish rooftop bar. While the music downstairs may not always align with the romantic theme, the overall experience at Hilton Santa Marta is designed to provide a relaxing and memorable vacation, whether shared with a partner, friends, or family.

Yes, Hilton Santa Marta has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Hilton Santa Marta.

Yes, Hilton Santa Marta welcomes dogs.

Yes, parking facilities are available at Hilton Santa Marta.

Yes, Hilton Santa Marta has a gym.

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