Hotel Santa Cruz Huatulco
Santa Cruz Huatulco
15.75399500,
-96.13485700
,
Boulevard Santa Cruz 4, Colonia Sector A
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Summary of reviewsHotel Santa Cruz Huatulco receives commendations for its prime location in the heart of Huatulco, offering convenient access to Santa Cruz Beach, the marina, and local shopping areas. Guests appreciate its proximity to the 9 Bays of Huatulco, facilitating enjoyable beach outings and water activities. The area is highlighted for its peaceful and safe ambiance, complemented by the hotel's clean facilities and a spacious pool that offers relaxation.
The hotel offers a well-regarded dining experience with tasty and affordable options for dinner, particularly praised for the flavorful food and friendly service. Breakfast, while mixed in reviews, is noted for its delicious taste and reasonable pricing, though some guests mention a lack of variety and occasional service delays.
Rooms are described as spacious and clean, featuring comfortable beds and effective air conditioning. While some maintenance issues and noise disruptions are noted, the overall comfort and room size are positively received. Cleanliness is a strong point, with attentive staff ensuring the hotel remains tidy, despite occasional issues in specific areas like bathrooms and pools.
The staff at Hotel Santa Cruz Huatulco are frequently praised for their friendly and attentive service, contributing significantly to guests' positive experiences. However, the Wi-Fi service is generally seen as inadequate, with many guests experiencing connectivity issues.
The hotel pool is a favorite among visitors, appreciated for its size, cleanliness, and inviting atmosphere, making it a great spot for relaxation. The parking facilities receive a positive nod for being secure and easy to navigate, adding to the convenience for guests traveling by car.
Families find the hotel accommodating, enjoying the spacious rooms and family-friendly pool. Although there is room for improvement in services and amenities for pets, the overall experience is viewed as valuable for families seeking a beachside getaway.
In summary, Hotel Santa Cruz Huatulco is recognized for its excellent location, clean and comfortable accommodations, friendly staff, and pleasant dining experiences, although some aspects like Wi-Fi service and room maintenance could benefit from further enhancement.
Categories
The hotel offers a well-regarded dining experience with tasty and affordable options for dinner, particularly praised for the flavorful food and friendly service. Breakfast, while mixed in reviews, is noted for its delicious taste and reasonable pricing, though some guests mention a lack of variety and occasional service delays.
Rooms are described as spacious and clean, featuring comfortable beds and effective air conditioning. While some maintenance issues and noise disruptions are noted, the overall comfort and room size are positively received. Cleanliness is a strong point, with attentive staff ensuring the hotel remains tidy, despite occasional issues in specific areas like bathrooms and pools.
The staff at Hotel Santa Cruz Huatulco are frequently praised for their friendly and attentive service, contributing significantly to guests' positive experiences. However, the Wi-Fi service is generally seen as inadequate, with many guests experiencing connectivity issues.
The hotel pool is a favorite among visitors, appreciated for its size, cleanliness, and inviting atmosphere, making it a great spot for relaxation. The parking facilities receive a positive nod for being secure and easy to navigate, adding to the convenience for guests traveling by car.
Families find the hotel accommodating, enjoying the spacious rooms and family-friendly pool. Although there is room for improvement in services and amenities for pets, the overall experience is viewed as valuable for families seeking a beachside getaway.
In summary, Hotel Santa Cruz Huatulco is recognized for its excellent location, clean and comfortable accommodations, friendly staff, and pleasant dining experiences, although some aspects like Wi-Fi service and room maintenance could benefit from further enhancement.
Family Friendly Hotel
This hotel is highly scored by families and offers comfortable rooms and a swimming pool.
Dog Friendly Hotel
This hotel allows cats and dogs with a weight limit of 5 kg per pet, and a charge of MXN 200 per accommodation, per night. Service animals are exempt from fees. The hotel features a swimming pool and an extensive garden.
Business Hotel
This hotel features a business center and meeting rooms. It is located near the Tehuantepec Gulf and provides a business center, swimming pool and garden.
Hotel with Parking
This family-friendly hotel offers free self-parking and valet parking. It is also located near the beach, making it easy to access nearby attractions with the convenience of on-site parking.
4-Star Hotel
Hotel Santa Cruz Huatulco offers comfortable accommodations with essential amenities. Its location on Boulevard Santa Cruz provides easy access to local attractions.
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Nestled in the heart of Huatulco, Hotel Santa Cruz Huatulco boasts an exceptional location that has garnered praise from its guests. The hotel is centrally positioned, offering convenient access to the vibrant Santa Cruz beach, marina, and the main square. This well-situated property is ideal for those looking to soak in the sun on picturesque beaches or explore the lively shopping districts nearby. Within walking distance, visitors will find a variety of restaurants, banks, and services, making it effortless to enjoy local flavors and amenities.
The location is praised for its proximity to the renowned 9 Bays of Huatulco, offering opportunities for tranquil beach outings and engaging water activities such as snorkeling. The hotel’s closeness to transportation options like taxi stands and bus stops adds to its appeal, facilitating exploration of the wider Huatulco region. Guests appreciate the overall ambiance of the area, which is described as peaceful and safe.
Complementing its prime location, the hotel offers good amenities and clean facilities, including a spacious pool that invites relaxation after a day of exploring. Friendly staff contribute to the warm atmosphere, enhancing the experience for guests. Whether visiting for a short stay or a longer vacation, Hotel Santa Cruz Huatulco serves as a convenient and reliable base for anyone eager to explore the beauty of Huatulco's beaches and cultural offerings.
Hotel Santa Cruz Huatulco leaves a mixed impression when it comes to breakfast offerings. While there are numerous praises for the delicious taste and reasonable pricing of the buffet, there are recurring notes about a lack of variety. Guests frequenting the hotel often appreciate the generous portions and commend the quality of specific items like the hot chocolate. The new buffet promotion for weekends seems to offer a diverse and enjoyable experience for some guests, earning positive remarks.
However, there are several areas for improvement. Service can be slow, and organization at both breakfast and reception doesn't always meet expectations. There are mentions of breakfast items sometimes being served cold or not matching the menu description. Despite these hiccups, the restaurant staff often receive accolades for their excellent service, and overall, many find the breakfast an acceptable deal considering the cost. Though breakfast is not included with all stays, those who try the offerings generally enjoy the quality of the food, noting it as a highlight of their stay amidst the hotel's otherwise pleasing attributes.
Hotel Santa Cruz Huatulco's dining experience receives a warm reception from guests who appreciate its culinary offerings. Many diners highlight the tasty food and commend the good flavor and quality, often noting the food's affordability. The combination of delicious piña coladas and a satisfying buffet service is a frequently mentioned delight. Guests find the taste-price balance impressive, making dining at the hotel's restaurant a positive experience. The attentive and friendly service from restaurant staff enhances guests' overall experience, although a few mention limited buffet variety and restrictions on bringing in external food or drinks. Despite mixed comments on some aspects, the general consensus is that the hotel offers enjoyable dining at a good value.
Hotel Santa Cruz Huatulco offers spacious and clean rooms, which many guests find appealing and comfortable. The rooms generally come equipped with two queen-sized beds, providing ample space for up to three people, and most reviews praise the effectiveness of the air conditioning. Guests consistently note the good water pressure in the showers, complemented by the comfortable beds and pillows, contributing to a restful stay.
However, there are areas where improvements are needed. Some guests encountered maintenance issues, including room decor that seemed outdated and bathrooms in need of repair. A few reviews mentioned plumbing issues such as non-functioning showers and a lack of hot water. The absence of amenities like safes and refrigerators was noted, highlighting a gap between the room offerings and guest expectations.
Noise can be an issue, particularly in rooms near the front desk, and external construction work may disrupt plans for a peaceful morning. While the location and decor add to the ambiance, the need for enhanced cleaning standards and regular maintenance is evident. Overall, the rooms are known for their comfort and size, but improvements in facility upkeep and service could elevate the guest experience.
The beds at Hotel Santa Cruz Huatulco receive a mix of feedback from guests. Many guests appreciate the comfort, describing the beds as very comfortable with quality linen and towels, contributing to a restful stay. Clean rooms paired with big and comfy beds are often highlighted, and travelers enjoy the combination of soft pillows and firm mattresses. However, some guests find the beds less inviting, mentioning issues with bed size, mattress firmness, or discomfort with the pillows, often described as hard or high. Despite these mixed reviews, the bedding generally seems to contribute positively to the overall guest experience, even though there are instances of dissatisfaction with certain aspects.
Hotel Santa Cruz Huatulco receives varied feedback on its cleanliness, but many reviews reflect positively on this aspect. The facilities and rooms are frequently praised for being clean and well-maintained, with numerous guests describing the hotel as immaculate. The attentive and friendly staff contribute to maintaining cleanliness in common areas and guest rooms. Many visitors have found the property, including the pool area, to be generally tidy and in good condition, citing thorough cleaning efforts. However, some reviews point out specific areas needing improvement, including the bathrooms, pools, and occasional issues with insects. Despite these concerns, guests often highlight the overall comfort and cleanliness of the rooms along with a great location near the harbor and shopping districts, making it a favorable choice for travelers seeking a neat and conveniently situated hotel.
The reviews for Hotel Santa Cruz Huatulco highlight the friendly and attentive nature of the staff, emphasizing a commitment to excellent service. Both the waiters and the cleaning staff receive high praise for their warm interactions and attention to detail. Guests appreciate the exceptional support and genuine customer care from the team, with particular mentions of helpful individuals like the front desk staff, Giovanni, and receptionist Janet, who are noted for their willingness to assist with any issues. Communication is smooth, with most staff speaking English and using translation apps if necessary. However, there are occasional mentions of less warm behavior, particularly from some reception staff, but these instances appear to be exceptions rather than the norm. Overall, the hotel's staff is recognized for their consistent efforts to enhance guests' experiences, contributing to a comfortable and clean environment.
At Hotel Santa Cruz Huatulco, guests have had a challenging experience with the Wi-Fi service, which seems to be an area of concern. The internet connection is often described as inadequate, with many noting a weak or nonexistent signal, particularly in the rooms. Some guests have reported difficulties in connecting, and when able to connect, the service was unstable or slow. It appears the Wi-Fi is spotty and requires effort to get a signal, sometimes necessitating holding devices close to windows for better reception. Despite these challenges, it seems that better connectivity may be a regional peculiarity rather than solely a hotel issue. While some positive remarks highlight instances of good or fast internet, the general consensus points to a need for improvement in the hotel's Wi-Fi services.
The pool at Hotel Santa Cruz Huatulco is described as a welcoming oasis with a very pleasant atmosphere, perfect for families with children. Many guests appreciated its excellent size, suitable temperature, and clean environment, making it a refreshing choice after a day at the beach. The spaciousness of the pool area, with ample seating and comfortable furniture, provides an inviting space to relax, featuring enough chairs and shade for everyone.
While overall impressions are positive, some guests mentioned that the pool's cleanliness fluctuates, occasionally appearing a bit murky or requiring additional maintenance due to water cloudiness. Despite these occasional drawbacks, the pool remains a favorite spot, highlighted for its structure and comfortable design. Whether enjoying the pool itself or the interaction with staff like Oscar, appreciated for his exceptional service, visitors generally find the pool an enjoyable and relaxing feature of their stay, coupled with the excellent hotel location and overall good service.
The parking situation at Hotel Santa Cruz Huatulco receives mixed feedback, but there are notable positive aspects. Guests appreciate the sufficient and very good parking facilities, which are described as easy for unloading luggage and very nice. The hotel offers gated parking with continuous surveillance, ensuring security for guests' vehicles. The presence of a dedicated parking lot attendant, Mr. Rosendo, is noteworthy. The parking area enhances the convenience of the hotel experience, complementing other amenities such as a nice pool, an attached restaurant, and purified water available on every floor. While there are occasional mentions of limited parking, the overall impression is that the hotel provides reliable and secure parking options.
Hotel Santa Cruz Huatulco is a well-situated destination for families seeking a comfortable and enjoyable stay near the beach. Within a convenient walking distance of less than 10 minutes to the shore, this hotel also benefits from proximity to a variety of cafes and restaurants. The accommodations are noted for being spacious, accommodating a family of four with ease.
The hotel boasts a family-friendly atmosphere, and the pool emerges as a highlight for children who enjoy the games and opportunities to play. While the overall experience is praised as ideal for families, there are mixed feelings about the on-site restaurant, with some guests expressing dissatisfaction with the service and food quality.
One pet-friendly aspect of the hotel is its policy of allowing pets, although improvements could be made in providing amenities for them. Despite some minor drawbacks, Hotel Santa Cruz Huatulco is considered a good value for families looking to have a pleasant getaway, with friendly restaurant staff and overall cleanliness adding to the experience.
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Location
The location is praised for its proximity to the renowned 9 Bays of Huatulco, offering opportunities for tranquil beach outings and engaging water activities such as snorkeling. The hotel’s closeness to transportation options like taxi stands and bus stops adds to its appeal, facilitating exploration of the wider Huatulco region. Guests appreciate the overall ambiance of the area, which is described as peaceful and safe.
Complementing its prime location, the hotel offers good amenities and clean facilities, including a spacious pool that invites relaxation after a day of exploring. Friendly staff contribute to the warm atmosphere, enhancing the experience for guests. Whether visiting for a short stay or a longer vacation, Hotel Santa Cruz Huatulco serves as a convenient and reliable base for anyone eager to explore the beauty of Huatulco's beaches and cultural offerings.
Breakfast
However, there are several areas for improvement. Service can be slow, and organization at both breakfast and reception doesn't always meet expectations. There are mentions of breakfast items sometimes being served cold or not matching the menu description. Despite these hiccups, the restaurant staff often receive accolades for their excellent service, and overall, many find the breakfast an acceptable deal considering the cost. Though breakfast is not included with all stays, those who try the offerings generally enjoy the quality of the food, noting it as a highlight of their stay amidst the hotel's otherwise pleasing attributes.
Dinner
Rooms
However, there are areas where improvements are needed. Some guests encountered maintenance issues, including room decor that seemed outdated and bathrooms in need of repair. A few reviews mentioned plumbing issues such as non-functioning showers and a lack of hot water. The absence of amenities like safes and refrigerators was noted, highlighting a gap between the room offerings and guest expectations.
Noise can be an issue, particularly in rooms near the front desk, and external construction work may disrupt plans for a peaceful morning. While the location and decor add to the ambiance, the need for enhanced cleaning standards and regular maintenance is evident. Overall, the rooms are known for their comfort and size, but improvements in facility upkeep and service could elevate the guest experience.
Beds
Cleanliness
Staff
Wi-Fi
Pool
While overall impressions are positive, some guests mentioned that the pool's cleanliness fluctuates, occasionally appearing a bit murky or requiring additional maintenance due to water cloudiness. Despite these occasional drawbacks, the pool remains a favorite spot, highlighted for its structure and comfortable design. Whether enjoying the pool itself or the interaction with staff like Oscar, appreciated for his exceptional service, visitors generally find the pool an enjoyable and relaxing feature of their stay, coupled with the excellent hotel location and overall good service.
Parking
Family
The hotel boasts a family-friendly atmosphere, and the pool emerges as a highlight for children who enjoy the games and opportunities to play. While the overall experience is praised as ideal for families, there are mixed feelings about the on-site restaurant, with some guests expressing dissatisfaction with the service and food quality.
One pet-friendly aspect of the hotel is its policy of allowing pets, although improvements could be made in providing amenities for them. Despite some minor drawbacks, Hotel Santa Cruz Huatulco is considered a good value for families looking to have a pleasant getaway, with friendly restaurant staff and overall cleanliness adding to the experience.
Yes, Hotel Santa Cruz Huatulco has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Santa Cruz Huatulco.
Yes, Hotel Santa Cruz Huatulco welcomes dogs.
Yes, parking facilities are available at Hotel Santa Cruz Huatulco.
Yes, Hotel Santa Cruz Huatulco has a gym.
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