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Summary of reviewsCaptain Morgan Hostel Lake Coatepeque is highly praised for its exceptional location right on the shore of Coatepeque Lake, delivering stunning views and direct access to various water activities. Guests appreciate its close proximity to jet ski rentals and ease of access from Santa Ana by bus, adding to its convenience for travelers looking to explore the area. The hostel's surroundings offer numerous spots to relax, aided by the welcoming atmosphere created by the friendly and helpful staff. The terrace provides an ideal viewpoint to take in the lake's beauty, further enhancing the overall positive stay experience.
The hostel offers a range of facilities that receive positive feedback, including a fun and relaxed ambiance perfect for meeting other travelers. The opportunity to jump directly into the lake from the restaurant or bar area, combined with drinks and food while enjoying incredible vistas, is often highlighted by guests. Many travelers note that it's a fantastic place for a peaceful retreat or an adventurous stay involving lake activities and hiking, thanks to its unbeatable location and breathtaking views.
Breakfast at the hostel generally leaves a positive impression with many describing it as very good, tasty and ample. While the service is praised as excellent, some guests note smaller portions, long waiting times and the fact that breakfast is not included in the room price. Despite these minor drawbacks, breakfast is viewed as good value, although there are suggestions for a more diverse range of dishes.
Guests appreciate the generally good food for dinner with some standout mentions for dishes like delicious chicken and massive smoothies. However, some reviews suggest that the quality of meat dishes could be improved and delays in food service are noted, as well as limited variety. Despite these points, the overall dining atmosphere and economical prices receive favorable feedback.
Accommodation at the hostel is applauded for cleanliness and comfort with many guests finding the rooms cozy and pleasant, often highlighting the beautiful balconies overlooking the lake and the cleanliness of both rooms and bathrooms. While private deluxe rooms stand out for their luxurious feel and fantastic views, dorms are noted as clean but a bit tight and in need of some renovation. Issues such as poor water pressure and limited hanging options for towels also surface occasionally.
The hostel's cleanliness is a consistent highlight with positive mentions of clean rooms, beds and shared facilities. However, some areas, like the kitchen and shared bathrooms, could benefit from more frequent cleaning. The overall clean and organized atmosphere adds to the hostel's appeal.
Staff at Captain Morgan Hostel Lake Coatepeque are frequently praised for their friendliness and attentiveness with specific staff members receiving commendations for excellent service. Management is noted for being accommodating, contributing to a welcoming and pleasant guest experience.
Reviews of the hostel's wifi indicate mixed experiences with poor connectivity in some areas such as the bar and restaurant, while other parts of the hostel offer decent access. Reliable wifi throughout the property remains a suggested improvement.
The pool area at the hostel receives positive feedback for being a great spot to relax and swim, featuring shaded areas and stone pools with cold water. Guests enjoy the natural pool and lake jump areas, despite some concerns about maintenance issues with pool water. Additional amenities like the deck and swings enhance the overall appeal.
Parking at the hostel is secure but limited and can pose challenges during busy periods, often requiring guests to wait or find alternative arrangements.
Reviews on the hostel's beds are mixed with many guests finding them comfortable and clean, but some mention issues like too-soft mattresses, discomfort from old or deformed mattresses and occasional problems with bed size.
Overall, Captain Morgan Hostel Lake Coatepeque offers a memorable stay with its stunning location, friendly staff, clean facilities and enjoyable atmosphere, despite a few areas that could benefit from improvements. Show more
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Categories
Dog Friendly Guest House
As a guesthouse surrounded by mountain views, it offers a serene environment suitable for dogs. Its location ensures a stress-free stay, ideal for pet owners seeking tranquility.
Dogs Stay Free
Guest House with Swimming Pool
This hostel has a swimming pool. It also offers nice views of Lake Coatepeque.
Outdoor Pool
Guest House with Parking
This hostel offers free private parking to its guests. This is a valuable amenity, especially given its location near the lake.
Small Guest House
Located on Lake Coatepeque, this guesthouse offers a unique setting with beautiful views. Its tranquil location is ideal for a relaxing getaway.
Guest House with Outdoor Pool
The outdoor pool at this hostel offers picturesque views of Lake Coatepeque. The property also provides direct beachfront access, allowing guests to enjoy additional water activities like jet skiing and kayaking directly from the hotel's access point.
Guest House where Dogs Stay Free
Room Types
Queen Room with Two Queen BedsGuests will find a refrigerator, an oven and a microwave in the kitchen. The quadruple room also has a barbecue. The quadruple room offers a tea and coffee maker, a dining area, a terrace with sea views as well as a shared bathroom featuring a shower. The unit offers 2 beds.
Queen RoomGuests will find a refrigerator, an oven and a microwave in the kitchen. The double room also features a barbecue. The double room offers a tea and coffee maker, a dining area, a terrace with sea views as well as a shared bathroom boasting a shower. The unit has 1 bed.
Queen Room with Garden ViewGuests will find a refrigerator, an oven and a microwave in the kitchen. The double room also includes a barbecue. The double room features a tea and coffee maker, a dining area, a terrace with sea views as well as a shared bathroom boasting a shower. The unit has 1 bed.
TentGuests will find a refrigerator, an oven and a microwave in the kitchen. The tent also comes with a barbecue. The tent features a tea and coffee maker, a dining area, a terrace with sea views as well as a shared bathroom boasting a shower. The unit has 3 futons.
Bunk Bed in Mixed Dormitory RoomThis bed in dormitory features a oven, dining area and view.
Deluxe Double Room with BalconyThe double room features air conditioning, a seating area, a terrace with sea views as well as a private bathroom boasting a walk-in shower.
Guest Reviews
8.1
Very Good
Location
Captain Morgan Hostel Lake Coatepeque boasts an exceptional location right on the shore of Coatepeque Lake, providing guests with stunning lake views and direct access to water activities. The hostel's surroundings are noted for their beauty and offer various spots to relax and unwind during the day. Travelers praise the hostel for its proximity to jetski rentals and for being easily accessible by bus from Santa Ana, making it a convenient choice for those looking to explore the area.
The staff receives high marks for being friendly and helpful, contributing to a welcoming atmosphere. The hostel features great facilities, including a terrace that offers a perfect vantage point to appreciate the lake. Guests often mention the excellent service and cleanliness of the rooms, adding to the overall positive experience.
The vibe at Captain Morgan Hostel is described as fun and relaxed, making it a fantastic place to meet other travelers. Many appreciate the opportunity to jump directly into the lake from the restaurant or bar area and enjoy drinks and food while taking in the incredible vistas. Whether for a peaceful retreat or an adventurous stay involving lake activities and volcano hiking, the hostel's unbeatable location and breathtaking views ensure a memorable visit.
Breakfast
Breakfast at Captain Morgan Hostel Lake Coatepeque generally leaves guests with a positive impression. Many guests describe the breakfast as very good, tasty and even amazing, appreciating the delicious and abundant offerings. The service during breakfast is also praised as excellent with generous staff ensuring a positive start to the day. Despite the overall good quality of the meals, some guests note that portions can be on the smaller side and breakfast is not included in the room price, a change from previous practices that some find disappointing. Waiting times for breakfast can also be long, as one review mentioned an 80-minute wait. While the breakfast menu is considered good value, there are suggestions for a more diverse range of dishes. Overall, despite a few areas for improvement, the breakfast experience at the hostel is generally well-received.
Dinner
Captain Morgan Hostel Lake Coatepeque presents a mix of dining experiences according to guest reviews. There's a consensus that the food is generally good with some standout mentions of tasty meals and generous portions, especially at economical prices. Highlights include delicious chicken and massive smoothies enjoyed on the deck.
However, some guests felt that the quality of food could be improved, particularly in the meat dishes. There were also reports of food arriving slowly and some dishes being quite expensive in relation to their quality. In terms of variety, the selection is somewhat limited with the hostel offering a separate, more budget-friendly menu for vegetarian guests. Despite the positives, a few reviews mentioned that dinner service could be late and that the restaurant closes early on certain days, which might be inconvenient for some guests.
Overall, it's advisable to have balanced expectations regarding the dining at Captain Morgan Hostel, bearing in mind both the affordability and occasional delays. The atmosphere and overall dining experience generally receive favorable comments.
Rooms
Captain Morgan Hostel Lake Coatepeque presents a mix of accommodation options, praised for their cleanliness and comfort. Many guests found the rooms cozy and very comfortable with several mentions of clean and homey atmospheres complemented by beautiful balconies overlooking the lake. The private rooms, particularly the deluxe ones, stood out for their luxurious feel and fantastic views.
Cleanliness is a consistent highlight with both rooms and bathrooms receiving positive mentions. Guests appreciated the charming and pleasant environment created by the attentive staff, which contributed to an overall enjoyable stay.
However, some aspects received mixed reviews. While the dorms are generally described as clean and comfortable, they’re noted as a bit tight with some requiring renovation and better maintenance. Complaints about beds being uncomfortable surfaced occasionally with issues like poor water pressure and insufficient ways to hang towels or clothes.
The shared spaces like common areas were appreciated for their ambiance, featuring hammocks and various chairs, enhancing the hostel’s relaxed vibe. Despite some minor inconveniences, the overall atmosphere, stunning views and cleanliness make Captain Morgan Hostel a pleasant stay for visitors.
Beds
Captain Morgan Hostel Lake Coatepeque has received mixed reviews regarding its beds. Many guests appreciated the comfort, describing the beds as comfortable, super comfy and conducive to a good night's sleep. Some noted the cleanliness of the beds and the added convenience of lockers available in the rooms.
However, there were areas that left guests wanting. Some mentioned issues with the mattresses, finding them too soft, old or deformed, which led to discomfort. A few reviewers highlighted problems with the beds, such as feeling the slats and the mattresses feeling soaked with sweat. Others found the beds a bit hard or too small, which could impact overall comfort. Despite these issues, many still found the beds clean and reasonably comfortable with some beds needing replacement.
Cleanliness
Captain Morgan Hostel Lake Coatepeque has garnered much praise for its cleanliness. Many guests have noted that the rooms and beds are clean and comfortable, contributing to an overall pleasant stay. The shared bathrooms and showers are kept clean and the cleanliness of the entire facility is highlighted positively by multiple reviewers. The hostel itself is described as beautifully maintained with a relaxed and organized atmosphere that adds to its appeal.
However, some reviews indicate areas for improvement. A few guests reported issues with cleanliness in certain parts of the property, such as the kitchen and shared bathrooms, which could benefit from more frequent cleaning. There were also comments about the need for cleaner windows and addressing intense humidity in some rooms. Despite these concerns, the general consensus is that the hostel maintains a high standard of cleanliness that positively impacts guests' experiences.
Beyond cleanliness, the hostel is praised for its lovely location by the lake, excellent service and friendly, attentive staff, making it a great place to unwind and enjoy the natural beauty of Lake Coatepeque.
Staff
The reviews of Captain Morgan Hostel Lake Coatepeque consistently highlight the exceptionally friendly and attentive staff. Guests describe the team as super nice, warm-hearted and always ready to assist with any needs. Specific staff members, such as Cristian, Maxi and Daniel, are frequently praised for their attentiveness and helpfulness. The management, particularly Max, is noted for being very accommodating and ensuring guests feel comfortable. Despite a few comments about lack of training and varying levels of enthusiasm among some staff members, the overall impression remains highly positive. The hostel’s service extends to being considerate of guests' needs, even accommodating pets and includes a pleasant and dedicated kitchen team. Many guests appreciated the kindness, friendliness and excellent service provided, making their stay at Captain Morgan Hostel a welcoming and pleasant experience.
Wi-Fi
The wifi at Captain Morgan Hostel Lake Coatepeque receives mixed feedback from guests. While some areas, such as the bar and restaurant, experienced poor connectivity, other parts of the hostel offered decent to good internet access. Guests appreciated areas with good wifi signals and found the service generally fast and effective in some spots. However, there were several instances where the wifi coverage was lacking or inconsistent, particularly in individual rooms. Overall, while the setup of the hostel is lovely, the wifi service could benefit from improvements to ensure reliable access throughout the entire property.
Pool
Captain Morgan Hostel Lake Coatepeque offers a mix of pool experiences. Many visitors appreciated the opportunity to relax and swim, noting that the shaded pool area near the restaurant provided a great spot to chill. The hostel also boasts stone pools with cold water, perfect for a refreshing dip and a natural pool that adds to the rustic charm of the place. The views from the pool area were frequently described as incredible, enhancing the overall experience.
However, some reviews highlighted issues with pool maintenance, mentioning brown, green and even mold-filled water on occasion. Despite these concerns, many guests enjoyed the pool and dock areas with some loving the little pool when the fountain was on. The ability to use the pool at any time was a plus for several visitors, but it's worth noting that there is no hot water on the premises.
Additional amenities like the deck for lake jumps and swings were popular, contributing to the overall appeal of the hostel’s water activities. While some guests did recommend better treatment of the pool water to prevent issues like mosquitoes, the positive vibes and numerous relaxing spots around the water kept guests coming back. The unusual shared kitchen setup with the inn's restaurant also added a unique touch to the stay.
Parking
Captain Morgan Hostel Lake Coatepeque offers private and secure parking directly at the hotel, ensuring guests that their vehicles are safe during their stay. However, the parking area is quite limited and can be tight, often requiring guests to wait or seek alternative parking arrangements when the lot reaches full capacity. Some guests noted that the process of getting in and out of the secure parking can be cumbersome, as it involves looking for someone to open the garage door. Despite these challenges, the staff at times managed to find a space for guests. Overall, while the parking is secure, it is small and poses some difficulties, particularly during busy periods.
Yes, Captain Morgan Hostel Lake Coatepeque has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Captain Morgan Hostel Lake Coatepeque.
Yes, Captain Morgan Hostel Lake Coatepeque welcomes dogs.
Yes, parking facilities are available at Captain Morgan Hostel Lake Coatepeque.
No, Captain Morgan Hostel Lake Coatepeque doesn't have a gym.