Sercotel Hotel Europa
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsSercotel Hotel Europa receives high praise across numerous aspects, making it a highly recommended choice for visitors to San Sebastian. Its prime location just steps away from La Concha Beach and a short walk from the Old Town is often highlighted, offering guests easy access to major attractions, pintxo bars, shops and transportation hubs while maintaining serene surroundings.
The hotel's staff are consistently commended for their friendliness, professionalism and multilingual capabilities, significantly enhancing the overall guest experience. Specific members like Helena and Ivan receive special mentions for their exceptional service. The cleanliness of the hotel also stands out with well-maintained rooms and spotless common areas contributing to a comfortable stay, although occasional minor issues are noted.
Guests generally appreciate the breakfast experience, noting the quality and variety of the buffet, which includes fresh fruits, pastries and local treats like churros and Cava. Despite some calls for more variety, the breakfast is often seen as surpassing expectations for a three-star hotel. The dinner offerings, while limited, are appreciated for their quality and the hotel's location provides ample dining options nearby.
Rooms are described as clean, cozy and stylish, albeit somewhat small and occasionally in need of better soundproofing and renovation. Practical amenities and comfortable beds are consistent highlights, though there are mixed reviews regarding room size and decor.
The hotel's WiFi is mostly reliable with strong connections in rooms and common areas, though there are occasional reports of weak signals. The 24-hour gym is well-equipped but small with some issues regarding space and temperature control.
Parking around the hotel is secure and convenient but can be costly and while the process may be somewhat inconvenient, it's manageable. Family guests find the hotel accommodating with spacious rooms and a friendly atmosphere, though family-specific amenities are limited.
The hotel's proximity to vibrant nightlife is advantageous for those seeking a dynamic city experience, though it can result in noise disturbances. Despite this, the comfortable and quality beds help ensure a good night's sleep.
Overall, Sercotel Hotel Europa offers a welcoming environment, excellent service and a prime location, making it a fantastic choice for both families and solo travelers alike.
Categories
The hotel's staff are consistently commended for their friendliness, professionalism and multilingual capabilities, significantly enhancing the overall guest experience. Specific members like Helena and Ivan receive special mentions for their exceptional service. The cleanliness of the hotel also stands out with well-maintained rooms and spotless common areas contributing to a comfortable stay, although occasional minor issues are noted.
Guests generally appreciate the breakfast experience, noting the quality and variety of the buffet, which includes fresh fruits, pastries and local treats like churros and Cava. Despite some calls for more variety, the breakfast is often seen as surpassing expectations for a three-star hotel. The dinner offerings, while limited, are appreciated for their quality and the hotel's location provides ample dining options nearby.
Rooms are described as clean, cozy and stylish, albeit somewhat small and occasionally in need of better soundproofing and renovation. Practical amenities and comfortable beds are consistent highlights, though there are mixed reviews regarding room size and decor.
The hotel's WiFi is mostly reliable with strong connections in rooms and common areas, though there are occasional reports of weak signals. The 24-hour gym is well-equipped but small with some issues regarding space and temperature control.
Parking around the hotel is secure and convenient but can be costly and while the process may be somewhat inconvenient, it's manageable. Family guests find the hotel accommodating with spacious rooms and a friendly atmosphere, though family-specific amenities are limited.
The hotel's proximity to vibrant nightlife is advantageous for those seeking a dynamic city experience, though it can result in noise disturbances. Despite this, the comfortable and quality beds help ensure a good night's sleep.
Overall, Sercotel Hotel Europa offers a welcoming environment, excellent service and a prime location, making it a fantastic choice for both families and solo travelers alike.
Dog Friendly Hotel
Sercotel Hotel Europa is pet-friendly and conveniently situated. It offers a pleasant experience for guests with pets.
Hotel near Nightlife Spots
Located on San Martín Street (reception on Triunfo Street), this hotel is close to the city center and a short distance from the Old Town. Its central location makes it easy to enjoy the city's nightlife.
Business Hotel
Sercotel Hotel Europa offers standard business amenities and is centrally located in Donostia-San Sebastián, providing easy access to the city's business and commercial areas.
Hotel with Parking
This hotel provides parking. Its central location and the availability of parking make it a convenient choice for exploring the city.
EV charging stations
Hotel with EV Charging Stations
The hotel offers an electric vehicle charging station and has private parking available nearby, with some parking spaces allowing electric vehicle charging.
3-Star Hotel
Sercotel Hotel Europa is located in the city center. It offers modern amenities and a convenient location close to shops and restaurants, providing excellent value for money.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Gym
Small Hotel
Guest Reviews
Sercotel Hotel Europa boasts an enviable location that consistently wins high praise from its guests. Positioned just steps away from La Concha Beach and a short walk from San Sebastian's enchanting Old Town, the hotel offers easy access to all the city's major attractions. This prime location makes it convenient for guests to explore the beach, dine in top restaurants and tour historical sites without needing to rely heavily on transportation.
Many reviews highlight the hotel's proximity to popular pintxo bars, shops and the bustling city center, all within a comfortable walking distance. Guests particularly appreciate the serene surroundings, which manage to offer both centrality and quietude for a pleasant stay. The convenience extends to nearby transportation hubs, ensuring seamless connectivity for travel enthusiasts.
In addition to its strategic placement near the beach and tourist hotspots, guests also noted the exceptional service provided by the friendly and helpful hotel staff, which enhances the overall experience. The hotel's central location coupled with excellent amenities, such as hearty breakfasts and clean, comfortable rooms, make Sercotel Hotel Europa a fantastic choice for visitors looking to immerse themselves in the vibrant charm of San Sebastian.
The breakfast experience at Sercotel Hotel Europa receives largely positive feedback from guests with many praising its quality, variety and value for money. The buffet setup is frequently highlighted, offering an extensive selection of both hot and cold dishes. Items such as fresh fruits, juices, cheeses, meats, pastries and freshly made eggs are commonly noted, contributing to a hearty and satisfying start to the day. Guests appreciate the attention to detail in the breakfast area, which is well-organized and replenished regularly.
Despite some negative comments regarding limited variety and occasional issues with specific items like coffee or fresh options, the overall consensus is positive. Many guests believe the breakfast exceeds expectations for a three-star hotel, often surpassing offerings at higher-category establishments. The inclusion of treats like Cava and churros adds a delightful touch for some.
The staff's friendly and attentive service further enhances the breakfast experience, making it a notable aspect of the stay. While a few guests felt improvements could be made, especially concerning variety and replenishment during peak times, the general sentiment remains that the breakfast is a highlight, contributing significantly to the hotel's appeal.
Despite some limitations, guests at Sercotel Hotel Europa have generally positive perceptions of the dinner experience. While the hotel's restaurant focuses mainly on breakfast, the dinner menu available is regarded as good with excellent dinner service provided when available. Some guests mentioned the desire for more variety in the dinner options, but the willingness of the chef to accommodate in the cafeteria shows a dedication to guest satisfaction.
For those arriving late or seeking more options, the hotel is situated in a fantastic location surrounded by numerous dining establishments, allowing guests to explore various nearby restaurants and tapas bars. This location advantage compensates for the lack of in-house dinner service, offering plenty of choices for an enjoyable culinary experience in the neighborhood.
Sercotel Hotel Europa offers a blend of well-maintained and stylish rooms, often described as comfortable and clean by guests. However, the main feedback revolves around the size of the rooms, which many found to be on the smaller side. Despite the limited space, rooms are cozy and equipped with the necessary amenities, maintaining excellent cleanliness standards. Some rooms, especially those facing the interior courtyard, suffer from poor ventilation and inadequate lighting. Additionally, a number of guests mentioned the need for more soundproofing and better temperature control within the rooms.
While some guests enjoyed spacious and beautifully decorated rooms with modern furnishings, others felt that the decor was outdated and required improvement. Bathrooms received mixed reviews; some were found to be spacious and clean, while others were too small and in need of renovation. The presence of practical amenities and cozy bedding were consistent positives, though there were occasional remarks about uncomfortable beds and minor maintenance issues.
Overall, the hotel provides a pleasant stay with a central location and friendly staff, but improvements in room size, soundproofing and decor could significantly enhance the overall guest experience.
The beds at Sercotel Hotel Europa have generally garnered positive feedback for their comfort and quality. Many guests have described the beds as very comfortable with some even calling them fantastic and super comfy. The bedding quality has also received high marks with descriptions like excellent and clean, aiding in a good night's sleep. There were several mentions of the beds being large and suitable for tall people, though some found them a bit soft.
However, not all guests had a perfect experience. Some reviews noted that certain beds were too small or narrow for two people, leading to discomfort. A few guests mentioned issues with the beds being unstable, soft or noisy, which detracted from their sleeping experience. Despite this, the overall consensus suggests that most guests found the beds to be clean, cozy and largely conducive to a restful stay.
Sercotel Hotel Europa generally receives favorable feedback for its cleanliness. Guests consistently describe the rooms as clean and well-maintained with many emphasizing the functionality and comfort of the accommodations. The common areas of the hotel, including the lobby, are also praised for being spotless and well-presented. Guests frequently note that the hotel overall maintains a high standard of cleanliness with clean towels and linen provided daily.
Some reviews highlight that the bathrooms, while clean, are somewhat outdated. However, the overall bathroom cleanliness is satisfactory. There are occasional mentions of areas where cleaning could be improved, such as dusty surfaces or traces on the bathroom floors. A few guests report issues with thoroughness in room vacuuming and specific spots, like mold in shower grout and remnants of hair.
While the majority of guests found the daily housekeeping services efficient and thorough, there were instances where housekeeping services were missed during short stays. Despite these few criticisms, the general sentiment leans towards satisfaction with the hotel’s cleanliness and many reviews commend the hotel’s staff for their attention to maintaining a clean and tidy environment.
The reviews for Sercotel Hotel Europa consistently praise the hotel staff for their exceptional service. Guests highlight the friendliness, courtesy and professionalism of the staff across all interactions, particularly noting the helpful and welcoming reception team. Specific individuals such as Helena and Ivan are mentioned for their outstanding assistance and accommodating nature. The multilingual capabilities of the staff add to the positive experiences with guests appreciating their ability to communicate in various languages.
The staff's attentiveness is often cited with many guests feeling that their needs were met promptly and efficiently, whether it was during check-in, check-out or throughout their stay. The reception team is noted for being particularly warm, efficient and ready to assist with any queries or problems that arise, ensuring a smooth and pleasant stay for all visitors.
The overall atmosphere created by the staff is described as welcoming and accommodating, making guests feel at home. Despite a few sporadic mentions of less friendly encounters or slow service at odd times, the general sentiment remains overwhelmingly positive. The housekeeping and breakfast staff also receive commendations for their diligence and friendly demeanor.
In summary, the staff at Sercotel Hotel Europa are characterized as a significant asset to the establishment, contributing greatly to the positive experiences of the guests through their exceptional friendliness, professionalism and readiness to assist.
While the WiFi at Sercotel Hotel Europa receives mixed feedback from guests, many emphasize its positive aspects. Free WiFi is available throughout the hotel and several reviewers note good, stable and satisfactory connections both in rooms and common areas. Especially highlighted are the strong WiFi in rooms and excellent internet speed suitable for work, making the hotel an attractive option for business travelers. The WiFi strength is often described as good and fast with some guests even using it for teleworking successfully. However, other reviews indicate that the WiFi connection can occasionally be weak or intermittent with some guests experiencing slow speeds or spotty service in their rooms. It's clear that while the WiFi service is generally solid and reliable, there are occasional issues that suggest room for improvement.
Sercotel Hotel Europa offers a gym that is appreciated for being open 24 hours a day, making it convenient for guests with varying schedules. The gym is described as well-equipped with good machines, including a bike, treadmill and elliptical, as well as weights. However, some guests note that the gym is very small and limited in space and equipment. There are also comments about the temperature in the gym being unpleasant and some issues with network connectivity. Despite these drawbacks, the gym remains a valued amenity for many guests, providing essential fitness equipment for a convenient workout experience.
Sercotel Hotel Europa boasts an unbeatable location, just steps away from the renowned La Concha Beach. Guests repeatedly highlight the extremely close proximity to the beautiful beach with many noting it's only a minute's walk or a few meters away. The hotel's advantageous position not only offers easy access to the sandy shores but also places guests right near the vibrant city center and historic old town, perfect for those looking to explore the local culture and nightlife.
Visitors appreciate the convenience of being right by the beach for leisurely strolls along the promenade. The main beach's accessibility is a significant advantage, making it an ideal spot for both relaxation and active beach outings. The hotel's location is frequently described as perfect, excellent and ideal, consolidating its reputation for offering prime beachside accommodation. Besides the beach, guests also benefit from nearby tapas bars and shopping areas, adding to the overall appeal of staying at Sercotel Hotel Europa.
When staying at Sercotel Hotel Europa, guests noted a mix of convenience and challenges regarding parking. The hotel does not have its own parking, but there are multiple nearby options, some within a two-minute walk. While many guests appreciated the secure and easily accessible parking facilities, the costs were frequently mentioned as high with daily fees ranging from €22 to €27. Some found the arrangement of having to leave keys with an attendant or park in a separate building inconvenient.
Parking is generally manageable with options as close as 150 to 300 meters from the hotel and some spaces allowing electric vehicle charging. Despite the high cost, the parking was secure and in close proximity, making it a decent option for guests willing to pay for convenience. The parking situation was sometimes confusing and hard to find and the additional fee did not sit well with everyone.
Overall, while the parking facilities around Sercotel Hotel Europa are convenient and secure, guests should be prepared for the steep daily fees and potential for minor inconveniences.
Sercotel Hotel Europa emerges as an ideal choice for families seeking comfort and convenience during their stay. Boasting a family-friendly atmosphere, the hotel caters to the needs of both children and parents. Guests with children have particularly appreciated the special attention given to young visitors, including thoughtful gifts.
The spacious rooms, including some with an extra bed, contribute to a comfortable stay, making it a suitable option for families. The hotel's location is another notable benefit, situated just two blocks from the beach and surrounded by various stores and restaurants, ensuring families have plenty to explore nearby.
The professionalism and friendliness of the hotel staff receive high praise, adding to the overall positive experience for families. Although family suites are not available and there may not be many family-friendly activities in the immediate area, the hotel's other attributes compensate well for these shortcomings.
Overall, Sercotel Hotel Europa stands out for its welcoming environment, excellent staff service and convenient location, making it a good place for family stays.
Sercotel Hotel Europa is ideally situated for those eager to dive into vibrant nightlife with numerous bars, restaurants and hotspots within walking distance. Guests appreciate the hotel's strategic location, making it easy to explore the surrounding nightlife and enjoy the lively atmosphere. However, this prime location comes with a trade-off; the area can get quite noisy, particularly during evenings and weekends. Noise from nearby rooms, street traffic and ongoing construction can sometimes disrupt the tranquil experience. Despite these disturbances, many find the buzzing nightlife and central placement of the hotel a significant advantage for a dynamic city stay.
For travelers seeking a mid-range option, Sercotel Hotel Europa delivers a solid three-star experience. The hotel maintains its three-star standard well and guests frequently describe it as a nice, practical and beautiful place to stay. Service quality stands out, often exceeding expectations for a hotel in this category.
The facilities are considered very good for a three-star establishment and the hotel overall is viewed as living up to its rating. Although some find the amenities to be average for a three-star hotel, they generally meet the expected standards.
However, the pricing has been questioned by several guests. The hotel, including its breakfast, is often described as somewhat expensive for a three-star rating. Some argue that the rates do not fully reflect the standard of the hotel, suggesting that additional charges are likely, similar to other hotels in this category. Consequently, it may be wise to compare it with similar three-star hotels to gauge its value for money.
Despite these pricing concerns, many reviews suggest that the experience at Sercotel Hotel Europa is very nice and might even surpass typical three-star expectations. Overall, it’s seen as a very good hotel for its category, making it a decent choice for travelers searching for reliable three-star accommodation.
Sercotel Hotel Europa is highly praised for its dog-friendly facilities and services. Guests appreciated the warm welcome extended to both them and their dogs. The bar facilities that cater to pets received excellent reviews, along with accommodations that accept dogs in the rooms. The hotel provides thoughtful amenities such as dog beds and bowls for drinking and eating, ensuring that pets are well looked after during their stay. With a pet-friendly policy, the hotel allows and accommodates pets, making it a favored choice for travelers with dogs. Some guests, however, noted that the presence of pets might not be ideal for those with allergies. Nevertheless, the hotel is a comfortable option for those traveling with their canine companions with the added benefit of wonderful views over the city.
Location Show Map
Location
Many reviews highlight the hotel's proximity to popular pintxo bars, shops and the bustling city center, all within a comfortable walking distance. Guests particularly appreciate the serene surroundings, which manage to offer both centrality and quietude for a pleasant stay. The convenience extends to nearby transportation hubs, ensuring seamless connectivity for travel enthusiasts.
In addition to its strategic placement near the beach and tourist hotspots, guests also noted the exceptional service provided by the friendly and helpful hotel staff, which enhances the overall experience. The hotel's central location coupled with excellent amenities, such as hearty breakfasts and clean, comfortable rooms, make Sercotel Hotel Europa a fantastic choice for visitors looking to immerse themselves in the vibrant charm of San Sebastian.
Breakfast
Despite some negative comments regarding limited variety and occasional issues with specific items like coffee or fresh options, the overall consensus is positive. Many guests believe the breakfast exceeds expectations for a three-star hotel, often surpassing offerings at higher-category establishments. The inclusion of treats like Cava and churros adds a delightful touch for some.
The staff's friendly and attentive service further enhances the breakfast experience, making it a notable aspect of the stay. While a few guests felt improvements could be made, especially concerning variety and replenishment during peak times, the general sentiment remains that the breakfast is a highlight, contributing significantly to the hotel's appeal.
Dinner
For those arriving late or seeking more options, the hotel is situated in a fantastic location surrounded by numerous dining establishments, allowing guests to explore various nearby restaurants and tapas bars. This location advantage compensates for the lack of in-house dinner service, offering plenty of choices for an enjoyable culinary experience in the neighborhood.
Rooms
While some guests enjoyed spacious and beautifully decorated rooms with modern furnishings, others felt that the decor was outdated and required improvement. Bathrooms received mixed reviews; some were found to be spacious and clean, while others were too small and in need of renovation. The presence of practical amenities and cozy bedding were consistent positives, though there were occasional remarks about uncomfortable beds and minor maintenance issues.
Overall, the hotel provides a pleasant stay with a central location and friendly staff, but improvements in room size, soundproofing and decor could significantly enhance the overall guest experience.
Beds
However, not all guests had a perfect experience. Some reviews noted that certain beds were too small or narrow for two people, leading to discomfort. A few guests mentioned issues with the beds being unstable, soft or noisy, which detracted from their sleeping experience. Despite this, the overall consensus suggests that most guests found the beds to be clean, cozy and largely conducive to a restful stay.
Cleanliness
Some reviews highlight that the bathrooms, while clean, are somewhat outdated. However, the overall bathroom cleanliness is satisfactory. There are occasional mentions of areas where cleaning could be improved, such as dusty surfaces or traces on the bathroom floors. A few guests report issues with thoroughness in room vacuuming and specific spots, like mold in shower grout and remnants of hair.
While the majority of guests found the daily housekeeping services efficient and thorough, there were instances where housekeeping services were missed during short stays. Despite these few criticisms, the general sentiment leans towards satisfaction with the hotel’s cleanliness and many reviews commend the hotel’s staff for their attention to maintaining a clean and tidy environment.
Staff
The staff's attentiveness is often cited with many guests feeling that their needs were met promptly and efficiently, whether it was during check-in, check-out or throughout their stay. The reception team is noted for being particularly warm, efficient and ready to assist with any queries or problems that arise, ensuring a smooth and pleasant stay for all visitors.
The overall atmosphere created by the staff is described as welcoming and accommodating, making guests feel at home. Despite a few sporadic mentions of less friendly encounters or slow service at odd times, the general sentiment remains overwhelmingly positive. The housekeeping and breakfast staff also receive commendations for their diligence and friendly demeanor.
In summary, the staff at Sercotel Hotel Europa are characterized as a significant asset to the establishment, contributing greatly to the positive experiences of the guests through their exceptional friendliness, professionalism and readiness to assist.
Wi-Fi
Gym
Beach
Visitors appreciate the convenience of being right by the beach for leisurely strolls along the promenade. The main beach's accessibility is a significant advantage, making it an ideal spot for both relaxation and active beach outings. The hotel's location is frequently described as perfect, excellent and ideal, consolidating its reputation for offering prime beachside accommodation. Besides the beach, guests also benefit from nearby tapas bars and shopping areas, adding to the overall appeal of staying at Sercotel Hotel Europa.
Parking
Parking is generally manageable with options as close as 150 to 300 meters from the hotel and some spaces allowing electric vehicle charging. Despite the high cost, the parking was secure and in close proximity, making it a decent option for guests willing to pay for convenience. The parking situation was sometimes confusing and hard to find and the additional fee did not sit well with everyone.
Overall, while the parking facilities around Sercotel Hotel Europa are convenient and secure, guests should be prepared for the steep daily fees and potential for minor inconveniences.
Family
The spacious rooms, including some with an extra bed, contribute to a comfortable stay, making it a suitable option for families. The hotel's location is another notable benefit, situated just two blocks from the beach and surrounded by various stores and restaurants, ensuring families have plenty to explore nearby.
The professionalism and friendliness of the hotel staff receive high praise, adding to the overall positive experience for families. Although family suites are not available and there may not be many family-friendly activities in the immediate area, the hotel's other attributes compensate well for these shortcomings.
Overall, Sercotel Hotel Europa stands out for its welcoming environment, excellent staff service and convenient location, making it a good place for family stays.
Nightlife
3 Star
The facilities are considered very good for a three-star establishment and the hotel overall is viewed as living up to its rating. Although some find the amenities to be average for a three-star hotel, they generally meet the expected standards.
However, the pricing has been questioned by several guests. The hotel, including its breakfast, is often described as somewhat expensive for a three-star rating. Some argue that the rates do not fully reflect the standard of the hotel, suggesting that additional charges are likely, similar to other hotels in this category. Consequently, it may be wise to compare it with similar three-star hotels to gauge its value for money.
Despite these pricing concerns, many reviews suggest that the experience at Sercotel Hotel Europa is very nice and might even surpass typical three-star expectations. Overall, it’s seen as a very good hotel for its category, making it a decent choice for travelers searching for reliable three-star accommodation.
Dog Friendly
No, Sercotel Hotel Europa doesn't have any pool.
No, a spa isn't available at Sercotel Hotel Europa.
Yes, Sercotel Hotel Europa welcomes dogs.
Yes, parking facilities are available at Sercotel Hotel Europa.
Yes, Sercotel Hotel Europa has a gym.
Location Show Map
More Options
