Holiday Inn Express San Sebastian de los Reyes by IHG
San Sebastian de los Reyes
40.55516300,
-3.61024500
,
Avda.de Los Pirineos S/n C/v Camino De Lo Cortao
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Summary of reviewsThe Holiday Inn Express San Sebastian de los Reyes by IHG, is praised for its excellent location, making travel easy with its proximity to Barajas Airport, metro stations and major highways. Its situating in a quiet residential area grants it a peaceful ambiance while still being close to commercial areas and event venues like IFEMA and the Santiago Bernabéu stadium.
Guests have lauded the hotel's breakfast offering, describing it as complete and varied with a mix of cold cuts, hot options and pastries, contributing to an enjoyable start to the day. While the absence of a restaurant or bar is noted, the surrounding area provides ample dining options, mitigating this minor inconvenience.
The rooms are generally commended for their cleanliness, spaciousness and comfortable beds. The housekeeping is consistently praised for maintaining high standards, ensuring an inviting and spotless environment. However, there are occasional remarks about noise issues, outdated furnishings and limited in-room amenities.
Customer service is highlighted as a strong point with numerous reviews applauding the staff for their professionalism, friendliness and attentiveness. Specific staff members such as Sara, Veronica, Roberto, Alina and Paula receive kudos for their exceptional service, enhancing the overall guest experience.
Family-friendly features, including interconnected rooms and delightful touches like teddy bears, make it a suitable choice for those traveling with children. Families appreciate the spacious accommodations and the quiet atmosphere, though some mention the compactness of the family rooms when additional beds are used.
The hotel provides free WiFi, which many guests find satisfactory, though some report connectivity issues. Parking around the hotel is abundant and hassle-free with both free street parking and a paid underground garage, although the latter can be challenging for larger vehicles due to its narrow space.
Business travelers appreciate the hotel's functionality and supportive staff, which facilitate a smooth and convenient stay. Comfortable desks in the rooms and efficient communication, especially in English, add to its appeal for corporate guests.
In summary, the Holiday Inn Express San Sebastian de los Reyes by IHG, offers a combination of convenience, comfort and excellent customer service, making it a favored choice for a diverse range of travelers, from families and leisure tourists to business travelers.
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Guests have lauded the hotel's breakfast offering, describing it as complete and varied with a mix of cold cuts, hot options and pastries, contributing to an enjoyable start to the day. While the absence of a restaurant or bar is noted, the surrounding area provides ample dining options, mitigating this minor inconvenience.
The rooms are generally commended for their cleanliness, spaciousness and comfortable beds. The housekeeping is consistently praised for maintaining high standards, ensuring an inviting and spotless environment. However, there are occasional remarks about noise issues, outdated furnishings and limited in-room amenities.
Customer service is highlighted as a strong point with numerous reviews applauding the staff for their professionalism, friendliness and attentiveness. Specific staff members such as Sara, Veronica, Roberto, Alina and Paula receive kudos for their exceptional service, enhancing the overall guest experience.
Family-friendly features, including interconnected rooms and delightful touches like teddy bears, make it a suitable choice for those traveling with children. Families appreciate the spacious accommodations and the quiet atmosphere, though some mention the compactness of the family rooms when additional beds are used.
The hotel provides free WiFi, which many guests find satisfactory, though some report connectivity issues. Parking around the hotel is abundant and hassle-free with both free street parking and a paid underground garage, although the latter can be challenging for larger vehicles due to its narrow space.
Business travelers appreciate the hotel's functionality and supportive staff, which facilitate a smooth and convenient stay. Comfortable desks in the rooms and efficient communication, especially in English, add to its appeal for corporate guests.
In summary, the Holiday Inn Express San Sebastian de los Reyes by IHG, offers a combination of convenience, comfort and excellent customer service, making it a favored choice for a diverse range of travelers, from families and leisure tourists to business travelers.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
The location of the Holiday Inn Express San Sebastian de los Reyes by IHG, is frequently praised by guests for its strategic placement and excellent accessibility. Situated in a quiet residential area, the hotel offers tranquility while still being conveniently close to major transit options. It stands out for its proximity to Barajas Airport, making it ideal for travelers needing quick airport access. The metro station, a short walk away, connects guests to various parts of Madrid, including commercial and shopping areas, which are also nearby.
Guests appreciate the easy street parking and accessibility to highways, favoring those traveling by car. The hotel is also close to significant locations like the Santiago Bernabéu stadium, IFEMA and the Jarama Circuit, adding to its appeal for those attending events in the area. Despite being a bit removed from Madrid's historic center, its location serves a diverse range of activities and needs, from business to leisure.
In summary, the hotel’s location is highly rated for its accessibility, convenience and peaceful environment, offering a superb base for travelers whether they are catching a flight, attending events or exploring the surrounding areas.
The breakfast at the Holiday Inn Express San Sebastian de los Reyes by IHG, generally receives positive feedback from guests. Many reviewers praise the breakfast for being very complete and varied with an abundant selection that includes everything from cold cuts, cereals and pastries to fruit and hot options like eggs and sausages. The inclusion of breakfast in the room price is frequently noted as a significant plus.
Guests appreciate the quality and taste with several describing it as excellent, delicious and very good. The buffet setup is often mentioned as well-organized and well-stocked, even during busy times. The friendly and attentive staff working the breakfast area also contribute positively to the overall experience.
However, there are some remarks about the breakfast area being crowded and a bit chaotic, especially during peak times. A few reviews suggest that more variety in hot dishes and options like fresh fruit would boost the overall satisfaction. There is some mention of the coffee quality needing improvement and requests for additional dietary options, such as vegan spreads.
Overall, the breakfast at this hotel seems to meet and often exceed guest expectations, making for a solid start to the day for travelers.
Guests have noted that the Holiday Inn Express San Sebastian de los Reyes lacks an in-house restaurant or bar, providing no dining services or evening meals. Many expressed disappointment at the limited food options, which are restricted to vending machines located at the reception. While guests can order pizza at reception or use food delivery services, these alternatives did not always meet expectations.
However, the hotel's location compensates for its lack of dining facilities. Visitors appreciated the easy access to great restaurants and bars within walking distance, as well as good metro connections. This makes it convenient to explore various dining options outside the hotel. While some guests suggested the addition of a bar or more comprehensive dining amenities, the proximity to local eateries helped mitigate this shortcoming for many.
The rooms at the Holiday Inn Express San Sebastian de los Reyes offer a mixed experience for guests. On the positive side, many reviews consistently praise the rooms for being spacious, clean and comfortable. Guests appreciate the well-maintained cleanliness, cozy ambiance and comfortable beds, which make the hotel a convenient choice for both short and overnight stays. Amenities like free tea and coffee, good air-conditioning and practical furnishings add to the overall comfort.
However, there are a few recurring drawbacks mentioned by guests. Noise seems to be a significant issue with many rooms lacking adequate soundproofing, resulting in disturbances from neighboring rooms and corridors. The smaller rooms often feel cramped, especially for families and some rooms are noted to be outdated with worn-out furniture and decor needing renovation. The absence of basic amenities such as refrigerators, irons and better lighting has also been highlighted as areas needing improvement.
In summary, while the hotel's rooms are generally clean, spacious and comfortable, there are issues with noise, outdated furnishings and lack of certain amenities that might affect the quality of stay for some guests.
The beds at Holiday Inn Express San Sebastian de los Reyes by IHG, have garnered a wealth of positive feedback from guests. Numerous reviews highlight the comfort and coziness of the beds with mentions of comfortable mattresses and a variety of pillow options catering to different preferences. Guests describe the beds as very comfortable, often noting the restful sleep they provide. The bedding is also frequently praised for its quality and cleanliness.
However, the sofa beds for additional guests or children did not fare as well in the reviews. Several guests found them to be uncomfortable, thin and often inadequate for a good night's sleep, especially noting discomfort for children and the extra beds provided in family rooms. Some guests also mentioned noise from the beds and issues with bed squeaking.
Despite these drawbacks, the comfort of the main beds and the overall cleanliness of the rooms seem to contribute significantly to a pleasant stay. The positive experiences regarding the comfort of the primary beds, along with the good quality pillows, play a key role in the hotel's appeal for a relaxing and restful visit.
The Holiday Inn Express San Sebastian de los Reyes by IHG, receives high praise for its cleanliness across multiple guest reviews. The hotel is consistently described as very clean and well-maintained with rooms and common areas such as the lobby and breakfast area being particularly spotless. Guests frequently note that the daily cleaning service is very good, resulting in tidy and inviting rooms that are comfortable and appealing. The hotel's dedication to maintaining high standards of hygiene is evident with some guests even describing the cleanliness as impeccable and spotlessly clean.
While most reviews were overwhelmingly positive about the hotel's cleanliness, a few mentioned areas for improvement, such as a bit of dust in the room, issues with the shower curtain and superficial daily cleaning. Despite these minor shortcomings, the overall sentiment reflects satisfaction with the hotel's commitment to providing a clean and comfortable stay. The friendly and helpful staff also contribute to a pleasant experience, enhancing the hotel's reputation for excellent service alongside its cleanliness.
The staff at Holiday Inn Express San Sebastian de los Reyes by IHG, consistently receive high praise across a multitude of guest reviews. Visitors highlight the team's friendliness, professionalism and efficiency. Many guests specifically commend the excellent customer service, noting the helpful, welcoming and attentive nature of the receptionists and other hotel personnel. Noteworthy mentions include staff members such as Sara, Veronica, Roberto, Alina and Paula for their exceptional service and kindness.
Guests frequently describe the staff as accommodating, respectful and charming, ensuring a pleasant and smooth experience from check-in to check-out. The attentiveness extends to the dining area, where buffet waitresses and other staff are noted for their polite and supportive demeanor. Attention to detail and prompt handling of requests and issues further underscore the high level of hospitality provided.
The hotel’s efforts in maintaining a welcoming and professional atmosphere are evident in the numerous descriptions of staff being all smiles, courteous and always willing to go the extra mile. The consistent remarks about the staff’s friendliness and dedication play a significant role in enhancing the overall guest experience, making it a place worth recommending for its remarkable service.
The Holiday Inn Express San Sebastian de los Reyes by IHG, receives mixed feedback regarding its WiFi service. Many guests appreciated the complimentary and free WiFi provided by the hotel, noting the good to very good connection and high-speed internet available. Some praised the excellent quality of the WiFi, which contributed greatly to their overall positive experience.
However, several guests did experience issues with the WiFi, mentioning weak signals, frequent disconnections and poor connectivity that barely reached their rooms. A few reviewers highlighted that the WiFi was only satisfactory or just okay, indicating room for improvement.
Overall, while the WiFi was a highlight for numerous visitors who enjoyed reliable and high-speed internet, others encountered problems that slightly marred their stay.
The parking experience at the Holiday Inn Express San Sebastian de los Reyes by IHG, receives mixed feedback from guests. On the positive side, many travelers appreciate the abundance of free parking options available around the hotel with plenty of spaces on nearby streets and across the road. For those looking for more secure options, the hotel offers a private underground garage at a reasonable rate of 8 Euros per day, which is considered affordable by most.
However, the underground garage is frequently described as very narrow and difficult to navigate, posing a high risk of scratching vehicles. Large cars and vans may find parking in the basement particularly challenging with tight turns and limited space being common issues. Despite these limitations, many guests still find the parking service convenient and accessible, often finding spots directly in front of the hotel or just a few meters away without any cost.
Overall, while street parking seems to be plentiful and hassle-free, those opting for the hotel's paid parking should be prepared for cramped conditions. It is advisable for guests with larger vehicles to seek nearby street parking instead to avoid the complications of the basement garage.
The Holiday Inn Express San Sebastian de los Reyes by IHG, offers a variety of family-friendly features that make it an ideal choice for travelers with children. The hotel provides numerous family rooms, including interconnected and spacious rooms that can comfortably accommodate larger groups. Families appreciated the presence of ample shelves filled with teddy bears for children, adding a touch of whimsy to their stay.
The hotel layout is particularly well-suited for families with connecting rooms that enhance convenience and comfort. Although some guests found the family rooms to be a bit compact when the sofa bed is in use, overall, the rooms were deemed sufficiently spacious for a family of four. Bathrooms were also noted for their generous size and modern amenities.
There were a few minor concerns, such as the children's beds and extra beds, which were considered less comfortable by some guests. Noise issues were minimal, making the hotel a peaceful and quiet retreat for families. The parking facilities were also convenient and reasonably priced, adding to the overall ease of stay for families traveling by car.
The hotel's location is another strong point, particularly if you are planning a family trip to Madrid. Families praised the establishment's comfortable and welcoming atmosphere, which ensured that both adults and children enjoyed their stay. For those looking for an enjoyable family stay, the Holiday Inn Express San Sebastian de los Reyes offers excellent facilities and a family-friendly environment, contributing to a highly pleasant experience.
The Holiday Inn Express San Sebastian de los Reyes by IHG, is highly regarded among business travelers for its functional and business-oriented approach to facilities. Visitors appreciate the good quality-price relationship with rooms perfectly suited to meet work needs. The hotel's location, though on the outskirts of Madrid, proves advantageous for those with business at the nearby Jarama Circuit or IFEMA and provides convenient connectivity for business travels and meetings.
One of the standout aspects is the customer service; staff members are noted for being very friendly, helpful and offering smooth communication in English. This dedication extends to all business needs, further enhancing the hotel’s appeal to professionals. The hotel is equipped with well-furnished rooms that feature comfortable desks, making it a practical choice for working in the area. Meeting rooms are also available, adding to the hotel's utility for business purposes.
The Holiday Inn Express San Sebastian de los Reyes is described as a comfortable, functional hotel ideal for short stays, whether for business visits or layovers. Amenities essential for business activities are in place and the surrounding area offers a conducive environment for business circles. Both the free street parking and the hotel's accessibility add to its convenience. Overall, it is highly recommended for business travelers seeking value for money and a dedicated support system during their stay.
Holiday Inn Express San Sebastian de los Reyes offers commendable accessibility features for travelers with disabilities. The hotel's location is particularly advantageous, being highly accessible by car with free or reasonably priced parking options available in front or nearby. Apart from abundant parking, including a specific accessible parking area and arcade, the hotel is also conveniently situated near metro stations, shopping centers and restaurants, making it easy for guests to navigate the area.
The staff at the hotel are noted for their exceptional customer service, especially in providing directions and accommodating various needs. The reception and restaurant areas are wheelchair accessible and the hotel offers well-designed spaces that cater to individuals with mobility needs, making it easy to maneuver.
Guests have appreciated the comfortable and clean rooms, noting that the accessible facilities include generously spaced rooms and bathrooms, although some reviewers suggested that replacing bathtubs with showers would improve accessibility further. The atmosphere of the hotel is quiet and conducive to rest, adding to the overall appeal for families and guests looking to relax.
Proximity to the metro allows for easy access to public transport, connecting guests efficiently to Madrid and the airport. Additionally, the hotel’s ease of access to highways makes it a convenient choice for those traveling by car.
Overall, Holiday Inn Express San Sebastian de los Reyes excels in providing a handicap-friendly environment with convenient access to transportation, dining and shopping options, making it a suitable choice for guests with varying accessibility needs.
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Location
Guests appreciate the easy street parking and accessibility to highways, favoring those traveling by car. The hotel is also close to significant locations like the Santiago Bernabéu stadium, IFEMA and the Jarama Circuit, adding to its appeal for those attending events in the area. Despite being a bit removed from Madrid's historic center, its location serves a diverse range of activities and needs, from business to leisure.
In summary, the hotel’s location is highly rated for its accessibility, convenience and peaceful environment, offering a superb base for travelers whether they are catching a flight, attending events or exploring the surrounding areas.
Breakfast
Guests appreciate the quality and taste with several describing it as excellent, delicious and very good. The buffet setup is often mentioned as well-organized and well-stocked, even during busy times. The friendly and attentive staff working the breakfast area also contribute positively to the overall experience.
However, there are some remarks about the breakfast area being crowded and a bit chaotic, especially during peak times. A few reviews suggest that more variety in hot dishes and options like fresh fruit would boost the overall satisfaction. There is some mention of the coffee quality needing improvement and requests for additional dietary options, such as vegan spreads.
Overall, the breakfast at this hotel seems to meet and often exceed guest expectations, making for a solid start to the day for travelers.
Dinner
However, the hotel's location compensates for its lack of dining facilities. Visitors appreciated the easy access to great restaurants and bars within walking distance, as well as good metro connections. This makes it convenient to explore various dining options outside the hotel. While some guests suggested the addition of a bar or more comprehensive dining amenities, the proximity to local eateries helped mitigate this shortcoming for many.
Rooms
However, there are a few recurring drawbacks mentioned by guests. Noise seems to be a significant issue with many rooms lacking adequate soundproofing, resulting in disturbances from neighboring rooms and corridors. The smaller rooms often feel cramped, especially for families and some rooms are noted to be outdated with worn-out furniture and decor needing renovation. The absence of basic amenities such as refrigerators, irons and better lighting has also been highlighted as areas needing improvement.
In summary, while the hotel's rooms are generally clean, spacious and comfortable, there are issues with noise, outdated furnishings and lack of certain amenities that might affect the quality of stay for some guests.
Beds
However, the sofa beds for additional guests or children did not fare as well in the reviews. Several guests found them to be uncomfortable, thin and often inadequate for a good night's sleep, especially noting discomfort for children and the extra beds provided in family rooms. Some guests also mentioned noise from the beds and issues with bed squeaking.
Despite these drawbacks, the comfort of the main beds and the overall cleanliness of the rooms seem to contribute significantly to a pleasant stay. The positive experiences regarding the comfort of the primary beds, along with the good quality pillows, play a key role in the hotel's appeal for a relaxing and restful visit.
Cleanliness
While most reviews were overwhelmingly positive about the hotel's cleanliness, a few mentioned areas for improvement, such as a bit of dust in the room, issues with the shower curtain and superficial daily cleaning. Despite these minor shortcomings, the overall sentiment reflects satisfaction with the hotel's commitment to providing a clean and comfortable stay. The friendly and helpful staff also contribute to a pleasant experience, enhancing the hotel's reputation for excellent service alongside its cleanliness.
Staff
Guests frequently describe the staff as accommodating, respectful and charming, ensuring a pleasant and smooth experience from check-in to check-out. The attentiveness extends to the dining area, where buffet waitresses and other staff are noted for their polite and supportive demeanor. Attention to detail and prompt handling of requests and issues further underscore the high level of hospitality provided.
The hotel’s efforts in maintaining a welcoming and professional atmosphere are evident in the numerous descriptions of staff being all smiles, courteous and always willing to go the extra mile. The consistent remarks about the staff’s friendliness and dedication play a significant role in enhancing the overall guest experience, making it a place worth recommending for its remarkable service.
Wi-Fi
However, several guests did experience issues with the WiFi, mentioning weak signals, frequent disconnections and poor connectivity that barely reached their rooms. A few reviewers highlighted that the WiFi was only satisfactory or just okay, indicating room for improvement.
Overall, while the WiFi was a highlight for numerous visitors who enjoyed reliable and high-speed internet, others encountered problems that slightly marred their stay.
Parking
However, the underground garage is frequently described as very narrow and difficult to navigate, posing a high risk of scratching vehicles. Large cars and vans may find parking in the basement particularly challenging with tight turns and limited space being common issues. Despite these limitations, many guests still find the parking service convenient and accessible, often finding spots directly in front of the hotel or just a few meters away without any cost.
Overall, while street parking seems to be plentiful and hassle-free, those opting for the hotel's paid parking should be prepared for cramped conditions. It is advisable for guests with larger vehicles to seek nearby street parking instead to avoid the complications of the basement garage.
Family
The hotel layout is particularly well-suited for families with connecting rooms that enhance convenience and comfort. Although some guests found the family rooms to be a bit compact when the sofa bed is in use, overall, the rooms were deemed sufficiently spacious for a family of four. Bathrooms were also noted for their generous size and modern amenities.
There were a few minor concerns, such as the children's beds and extra beds, which were considered less comfortable by some guests. Noise issues were minimal, making the hotel a peaceful and quiet retreat for families. The parking facilities were also convenient and reasonably priced, adding to the overall ease of stay for families traveling by car.
The hotel's location is another strong point, particularly if you are planning a family trip to Madrid. Families praised the establishment's comfortable and welcoming atmosphere, which ensured that both adults and children enjoyed their stay. For those looking for an enjoyable family stay, the Holiday Inn Express San Sebastian de los Reyes offers excellent facilities and a family-friendly environment, contributing to a highly pleasant experience.
Business
One of the standout aspects is the customer service; staff members are noted for being very friendly, helpful and offering smooth communication in English. This dedication extends to all business needs, further enhancing the hotel’s appeal to professionals. The hotel is equipped with well-furnished rooms that feature comfortable desks, making it a practical choice for working in the area. Meeting rooms are also available, adding to the hotel's utility for business purposes.
The Holiday Inn Express San Sebastian de los Reyes is described as a comfortable, functional hotel ideal for short stays, whether for business visits or layovers. Amenities essential for business activities are in place and the surrounding area offers a conducive environment for business circles. Both the free street parking and the hotel's accessibility add to its convenience. Overall, it is highly recommended for business travelers seeking value for money and a dedicated support system during their stay.
Accessible
The staff at the hotel are noted for their exceptional customer service, especially in providing directions and accommodating various needs. The reception and restaurant areas are wheelchair accessible and the hotel offers well-designed spaces that cater to individuals with mobility needs, making it easy to maneuver.
Guests have appreciated the comfortable and clean rooms, noting that the accessible facilities include generously spaced rooms and bathrooms, although some reviewers suggested that replacing bathtubs with showers would improve accessibility further. The atmosphere of the hotel is quiet and conducive to rest, adding to the overall appeal for families and guests looking to relax.
Proximity to the metro allows for easy access to public transport, connecting guests efficiently to Madrid and the airport. Additionally, the hotel’s ease of access to highways makes it a convenient choice for those traveling by car.
Overall, Holiday Inn Express San Sebastian de los Reyes excels in providing a handicap-friendly environment with convenient access to transportation, dining and shopping options, making it a suitable choice for guests with varying accessibility needs.
No, Holiday Inn Express San Sebastian de los Reyes by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express San Sebastian de los Reyes by IHG.
No, Holiday Inn Express San Sebastian de los Reyes by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express San Sebastian de los Reyes by IHG.
No, Holiday Inn Express San Sebastian de los Reyes by IHG doesn't have a gym.
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