Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsSan Rafael Group Hotel in San Rafael is often commended for its strategic location, offering both convenience and tranquility. Situated near the heart of the city, guests find it easy to explore local attractions while enjoying a peaceful retreat. The neighborhood provides a serene backdrop despite its proximity to bustling areas, making it an ideal choice for visitors seeking relaxation combined with city exploration.
The breakfast experience at the hotel is mixed, with many guests praising the abundant and varied spread that exceeds expectations. While some appreciate the tasty options and excellent service from standout staff members like Silvio and Lili, others express disappointment over limited variety and occasional issues with quality. However, the overall impression remains positive, largely due to the welcoming and attentive service.
Rooms at the hotel receive consistent praise for their spaciousness and comfort. Guests frequently highlight the large size of the rooms and the cleanliness of both the rooms and common areas. The comfortable beds and effective heating contribute to a restful experience, further enhanced by the simple yet functional style that caters to practicality and guest comfort. The hotel's commitment to accommodating special requests, such as providing gluten-free options, also adds to the positive feedback.
Cleanliness is a standout feature of San Rafael Group Hotel, with guests regularly noting the exceptional standards maintained throughout the facility. The dedication to providing a super clean environment ensures a satisfactory stay, complemented by the convenient location and friendly service.
The staff at San Rafael Group Hotel is highly regarded for their exceptional service and welcoming demeanor. With polite, courteous, and attentive staff members like Silvio and Marianela, guests feel well cared for during their stay. The team's willingness to accommodate specific needs and go the extra mile enhances the overall experience, making the hotel a pleasant choice for visitors.
Beds are another positive aspect, with guests frequently praising their size and comfort. The king-size beds, in particular, receive acclaim for providing a restful retreat. While some minor issues are noted, the general consensus is that the beds significantly contribute to a positive stay.
Overall, San Rafael Group Hotel is highly recommended for its prime location, spacious and clean accommodations, and friendly staff who provide excellent service, ensuring a memorable and pleasant stay for guests. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel is part of a group, suggesting a reliable standard of service and amenities. It is suitable for families looking for a well-managed and comfortable stay.
Accessible Hotel
Este hotel es accesible para personas con movilidad reducida y cuenta con accesibilidad para silla de ruedas.
Small Hotel
Room Types
Standard Quadruple RoomThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Standard Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
With its strategic position near the heart of San Rafael, the San Rafael Group Hotel boasts an enviable location that promises both convenience and tranquility. This prime spot makes it an ideal base for those eager to explore the vibrant city center, yet it still offers a peaceful retreat for rest and relaxation. Visitors appreciate the hotel's proximity to key attractions, making it easy to navigate and enjoy all that the city has to offer. The neighborhood is described as quiet, providing a serene backdrop despite being just a few blocks from the bustling hub. Guests frequently commend the hotel's cleanliness and facilities, and they often note the exceptional service provided by the staff. This combination of a central yet calm setting makes the San Rafael Group Hotel a highly recommended choice for travelers looking to enjoy the best of the city while savoring a peaceful stay.
Breakfast
San Rafael Group Hotel offers a mixed experience when it comes to breakfast. Guests have described the breakfast spread as both abundant and varied, with some finding it to be complete and exceeding expectations. The selection often includes tasty and delicious options, providing a comfortable and fresh start to the day, especially considering its central city location.
However, not all guests share this positive sentiment. Some visitors have found the breakfast to be sparse and disappointing, with issues such as artificial juices, burnt cakes, and limited variety. Others felt that what was served differed from what was advertised, describing the offerings as basic and not up to the hotel's standard.
While some guests were pleased with the quality and selection, others felt that it lacked variety, particularly in terms of fresh fruit and healthier options. Despite these contrasting views, the excellent service from the staff, including standout individuals like Silvio, Lili, and other team members, leaves a memorable impression on many guests.
Rooms
The San Rafael Group Hotel receives consistent praise for its spacious and comfortable rooms. Guests frequently highlight the large size of the rooms, often mentioning their clean and well-maintained conditions. The beds are noted for being large and comfortable, ensuring a restful night's sleep. Visitors appreciate the room's effective heating, adding to their overall comfort during their stay. The hotel maintains a simple yet functional style, with a focus on practicality and guest comfort. Additionally, its location is considered convenient, and the hotel is commended for accommodating special requests, such as providing gluten-free options at breakfast. Despite a minor issue with a reserved room in one instance, the overall feedback reflects a commitment to guest satisfaction through spacious and clean accommodations.
Beds
San Rafael Group Hotel offers guests a generally positive experience when it comes to their beds, with many reviews highlighting the comfort and size. Guests frequently praise the hotel's large, comfortable beds, noting that they provide a restful retreat after a long trip. The king-size beds receive particular acclaim for their comfort. While some reviewers do mention issues such as worn-out mattresses and the use of two individual mattresses instead of one, these seem to be less common. Overall, the beds at San Rafael Group Hotel seem to contribute significantly to a positive stay, thanks to their comfort and cleanliness.
Cleanliness
San Rafael Group Hotel consistently impresses guests with its exceptional cleanliness. Rooms and common areas are described as very clean, tidy, and well-maintained, often leading visitors to praise the hotel's commitment to providing a super clean environment. Reviews highlight the thorough cleaning services, contributing to an overall satisfactory experience. Guests find the accommodations spacious and comfortable, benefiting from excellent room and bathroom quality. The positive comments extend to the hotel's central location, making it a convenient choice for exploring nearby attractions. Despite a minor remark about sheets not being changed, the overall consensus is that the cleanliness and friendly service contribute significantly to a pleasant stay.
Staff
The staff at the San Rafael Group Hotel receives high praise for their exceptional service and welcoming demeanor. Guests appreciate the attentive and helpful nature of the reception team, particularly highlighting the friendliness and warmth extended by staff members, including Silvio and Marianela. The employees are often described as polite, courteous, and always willing to go the extra mile to ensure a pleasant stay. Notably, the staff is accommodating to guests' needs, such as making currency exchanges with euros and catering to specific requests like heating water for mate. Despite a couple of mentions regarding less warm interactions, the overall impression of the team remains overwhelmingly positive, noted for their kindness and excellent care. The welcoming atmosphere of the staff is frequently highlighted, and their commitment to providing outstanding service clearly resonates with guests.
No, San Rafael Group Hotel doesn't have any pool.
No, a spa isn't available at San Rafael Group Hotel.
No, San Rafael Group Hotel doesn't allow dogs.
No, parking facilities aren't available at San Rafael Group Hotel.