Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other We limit at check in. Final bill is emailed to guest.
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 2 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
California Hotel and Lodging Association
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: They need to follow the written procedure policy step by step.
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Gym is limited
Breakfast is to go only
No conference rooms
No coffee stations
Has the hotel closed during the pandemic? No
Answers last updated by Holiday Inn Express San Pablo - Richmond Area, an IHG Hotel
Standard RoomA flat-screen cable TV with pay options is available in this room. A microwave, small fridge, and coffee-making facilities are included.
Executive King Room - Non-SmokingA flat-screen cable TV with pay options is featured in this room. A microwave, small fridge, and coffee-making facilities are included.
Queen Room with Two Queen Beds - Non-SmokingA flat-screen cable TV with pay options is available in this room. A microwave, small fridge, and coffee-making facilities are included.
One-Bedroom King Suite - Non-SmokingThis 1 bedroom suite features a separate seating area with a flat-screen cable TV with pay options. A microwave, small fridge, and coffee-making facilities are also included.
King Room - Non-SmokingOffering a cable TV, this accessible room includes a microwave, small fridge, and coffee-making facilities.
King Room with Bath Tub - Disability Access/Non-Smoking This room features an accessible bath. A cable TV, a microwave, and a mini-refrigerator are also provided.
Queen Room with Bath Tub - Disability Access/Non-Smoking Offering a cable TV, this accessible room includes a microwave, small fridge, and coffee-making facilities.
King Suite with Spa Bath - Non-SmokingThis suite features cable TV, a spa bath and a seating area with a sofa bed.
Royal Suite King With Jacuzzi - Non-Smoking
About Holiday Inn Express San Pablo - Richmond Area, an IHG Hotel