4-Star HotelSummary of reviews related to the '4 Star' categoryThe DoubleTree by Hilton Florence Metropole receives mixed reviews regarding its four-star rating, facilities and services. Some guests feel that the hotel maintains typical Hilton standards and is well-organized with good services and staff, making it a well-appointed four-star hotel. However, others feel that the hotel falls short of the expected standards for a four-star establishment, citing dated facilities, subpar cleaning and breakfast that is below average. For some, the experience did not match the Hilton brand's reputation, deeming it overpriced and suggesting it aligns more closely with a three-star rating. Improvement is seen as necessary for the hotel to fully meet the expectations associated with its status and brand. Overall, while the hotel's positive aspects are acknowledged, many guests feel that enhancements are needed to justify its four-star classification.
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