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Summary of reviewsLa Grotta Hotel is a charming and welcoming hotel located in the heart of San Marino's old town, providing guests with easy access to nearby attractions, restaurants and shops. The hotel is situated within the castle walls and offers stunning views of the surrounding area. Guests praise the staff for being friendly and accommodating and the rooms are comfortable and clean. The breakfast is good and served in a nice atmosphere with various options available including gluten-free. The hotel's rooms and facilities are spotless with exceptional attention to detail, making for a comfortable and enjoyable stay. The staff is the shining star of the hotel, consistently highlighted for their kindness, helpfulness and professionalism. While some guests found the beds a bit too firm, most enjoyed sleeping on the comfortable beds. The hotel's proximity to the P6 parking lot and an elevator available for guests are positive features, although accessibility for those with disabilities can be a bit tricky. Overall, La Grotta Hotel offers a fantastic, clean and comfortable accommodation solution for those looking for a fantastic location and superior cleanliness. Show more
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Dog Friendly Hotel
Listed as a pet-friendly hotel in San Marino, it provides a welcoming environment for guests traveling with animals.
Dogs Stay Free
Do you accept dogs in all rooms? Yes
Is there an extra charge? Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Only one dog is allowed
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must be clean
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Is there a refundable deposit to guard against damages? No
Do you provide any of these?
Emergency dog food
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Νο
Located in San Marino's center, a few meters from Piazza della Libertà, this 3-star superior hotel offers a prime location. It is well-regarded with exceptional ratings, making it a reliable choice for a comfortable stay.
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Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 5 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: 06/01/2020
Double or Twin RoomThis en suite room is soundproofed, and has air conditioning and free Wi-Fi. It comes with carpeted floors, a desk, and a TV.
Please specify bed preference when booking.
Triple RoomThis larger, en suite room is soundproofed, and has air conditioning and free Wi-Fi. It comes with carpeted floors, a desk, and a TV.
Please specify bed preference when booking.
Quadruple RoomThis spacious, en suite room is soundproofed, and has air conditioning and free Wi-Fi. It comes with carpeted floors, a desk, and a TV.
Please specify bed preference when booking.
Superior Double RoomThe double room offers air conditioning, soundproof walls, a balcony with city views as well as a private bathroom boasting a shower.
Deluxe Double or Twin Room with City ViewProviding free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV, a minibar, a wardrobe, a carpeted floor as well as city views.
Guest Reviews
8.9
Excellent
Location
La Grotta Hotel is situated in the heart of San Marino's old town, providing guests with easy access to nearby attractions, restaurants and shops. The hotel is located within the castle walls and offers stunning views of the surrounding area. The central location makes it convenient to explore the historic city on foot with many guests raving about the close proximity to everything. The hotel also offers convenient parking options nearby. Guests praise the staff for being friendly and accommodating and the rooms are comfortable and clean. Breakfast is good and served in a nice atmosphere. With fantastic locations, great views and excellent service, La Grotta Hotel is a perfect place to stay for anyone exploring San Marino's historic city center.
Breakfast
La Grotta Hotel offers a delightful breakfast experience, as described by numerous guests. The breakfast consists of various options, including croissants, cakes, meats, cheese, cereals, yogurt, honey, fresh fruits and good coffee. The staff is friendly and courteous and the breakfast buffet is plentiful, fresh and satisfying. Some guests were impressed with the amazing view during breakfast. The breakfast room, situated in a rock cave, is cozy and charming and the atmosphere is welcoming. While some guests felt that the breakfast could be improved with more homemade cakes and pastries or hand-prepared coffee and cappuccino, it was still considered good and adequate by most. Furthermore, gluten-free options are available. However, a few guests felt the breakfast selection was limited or repetitive over several days. Overall, guests enjoyed a lovely, varied and quality breakfast at La Grotta Hotel.
Rooms
La Grotta Hotel offers an amazing experience to its guests with its clean and cosy rooms. The rooms are well-furnished and equipped with comfortable beds, kettles and fully-stocked minibars. Guests rave about the cleanliness of the rooms and bathrooms and the excellent location that the hotel boasts - in the heart of San Marino, close to the town's towers and restaurants. Many rooms offer stunning views of the city and surrounding mountains from their balconies and are also well-insulated from outside noises. Though some reviews mentioned the rooms being small, they were still decorated with good taste and style. Moreover, the hotel is housed in an old historical building, which gives it quirky and authentic charm. Some guests appreciated the option to upgrade their rooms for even better views. The staff of La Grotta Hotel was considered to be nice and accomodating. Overall, the hotel is a great choice for a comfortable and enjoyable stay in San Marino.
Beds
La Grotta Hotel is a great choice for travellers seeking a comfortable stay in a central location - according to guest reviews. Rooms are spacious and well-equipped with amenities including a kettle and minibar. Many guests enjoyed sleeping on the comfortable beds, while others found them a bit too firm for their liking. Families appreciated the option of a family room with separate beds for the kids. The hotel's cleanliness and friendly staff were highlighted in positive reviews, as were the good breakfast and close proximity to restaurants and attractions. The only negative points mentioned were some guests finding the bed and pillows too hard or uncomfortable. Despite these few complaints, most guests had a satisfactory experience with the beds at La Grotta Hotel.
Cleanliness
La Grotta Hotel is a charming and welcoming hotel located in a central position, praised by guests for its cleanliness, hospitality and delicious breakfast. The hotel's rooms and facilities are spotless with exceptional attention to detail, making for a comfortable and enjoyable stay. The staff is friendly and helpful, providing useful tourist information. The hotel is located in a historic building, adding to its charm and character. Guests can upgrade to rooms with a beautiful view or enjoy a cozy, clean room with a good taste and style. While there were a few comments about rooms with unpleasant smells, most of the guests agree that the rooms are immaculate. Overall, La Grotta Hotel offers a fantastic, clean and comfortable accommodation solution for those looking for a fantastic location and superior cleanliness.
Staff
La Grotta Hotel boasts an excellent location in San Marino and it seems the staff is one of the best parts of the hotel. Reviews consistently highlight the kindness, helpfulness and professionalism of the staff. Guests rave about the welcoming and accommodating service, notably the personal attention and local recommendations. The staff's knowledge of the area is excellent and they are always willing to help clients with their schedules or other travel requirements. Furthermore, guests are impressed by the cleanliness of the hotel and the availability of elevators. In summary, the staff at La Grotta Hotel is the shining star of the hotel.
Accessible
If you're looking for a centrally located hotel in San Marino, 'Hotel La Grotta' is a great option to consider. While parking and access for those with disabilities can be a bit tricky, the hotel's proximity to the P6 parking lot and an elevator available for guests are positive features. However, keep in mind that the street leading to the hotel is steep and the luggage unloading/loading process for motorcycles can be difficult due to the hotel's location in a nearly pedestrian-only zone. Overall, if you don't mind walking up some stairs to the lobby and tackling a few accessibility hurdles, this hotel could be an excellent choice for your stay in San Marino.
No, La Grotta Hotel doesn't have any pool.
No, a spa isn't available at La Grotta Hotel.
Yes, La Grotta Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at La Grotta Hotel.