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Summary of reviewsHacienda de Leal - BW Signature Collection is celebrated for its serene and picturesque location, providing an ideal retreat for travelers seeking peace and tranquility. Set against a backdrop of charming towns and accessible regions, visitors enjoy the convenience of nearby shops and major highways while experiencing a safe and secure environment, particularly beneficial for single women travelers. The property itself exudes beauty with a central courtyard that offers a monastery-like ambiance, contributing to the overall sense of privacy and relaxation.
The rooms at Hacienda de Leal receive high praise for their impressive spaciousness and cleanliness. Guests consistently remark on the comfort of the beds, modern amenities, and tasteful furnishings that enhance the harmonious and cozy atmosphere. The well-executed remodel highlights architectural design and complements the property's inviting ambiance, while the Illy coffee system is a well-appreciated touch. The friendly and attentive staff further contribute to the comfort and satisfaction of guests, ensuring a pleasant stay with their exceptional service and eagerness to assist.
Cleanliness is a standout feature of Hacienda de Leal, with travelers frequently noting the spotlessness of the facilities, including spacious rooms equipped with ample towels and quality toiletries. While some minor issues occasionally arise, they do little to detract from the overall positive experience. The hotel also offers a simple complimentary breakfast, with room for improvement in variety and quality, yet many guests appreciate the added perk along with the pleasant Happy Hour wine offering.
Overall, Hacienda de Leal - BW Signature Collection provides a refreshed and inviting atmosphere, complemented by the warmth and professionalism of the staff. The combination of serene location, well-appointed rooms, and exceptional service creates a memorable experience for those traveling through or visiting the charming area of San Juan Bautista. Show more
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Categories
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Room Types
Deluxe Queen Room with Two Queen Beds - Non-SmokingThis quadruple room has air conditioning, a coffee machine, a TV with cable channels and a patio. The unit has 2 beds.
Deluxe King Room - Non-SmokingThis double room features air conditioning, a coffee machine, a TV with cable channels and a patio. The unit offers 1 bed.
King Suite with Sofa Bed - Non-SmokingThis suite features air conditioning, a coffee machine, a TV with cable channels and a patio.
King Room with Roll-In Shower - Disability Access/Non-SmokingFeaturing a patio, this double room also offers air conditioning, a coffee machine and a TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Hacienda de Leal - BW Signature Collection sits in a beautiful and serene location, offering guests a peaceful retreat. Perfectly positioned for excursions to Monterrey or Santa Cruz, this cozy hotel is also remarkably close to the charming town of San Juan Bautista, with its own quaint delights and tranquility. Despite the presence of ongoing road construction, the area remains quiet, ensuring a restful stay for all. The location offers convenience with nearby shops and major highways, making it easy to explore the surrounding regions. The hotel provides a safe environment, particularly noted as secure for single women travelers. The property itself is beautiful, boasting a central courtyard with a monastery-like ambiance, adding a sense of privacy and relaxation to the visitor experience.
Breakfast
Hacienda de Leal - BW Signature Collection offers a breakfast experience that tends to receive mixed feedback from guests. Many note that while the breakfast is complimentary, it tends to be quite basic and lacks variety. Common comments highlight the limited selection, which often includes prepackaged pastries, cereal, and oatmeal, but not much else. Fresh options like fruit or more traditional breakfast items such as scrambled eggs, bacon, or sausage are notably missing, likely disappointing those with more substantial morning appetites. Some guests also pointed out that by early morning, popular items may already be out of stock, suggesting a need for better planning or replenishment.
Though certain elements like the coffee could be improved, some guests appreciate the gesture of a complimentary breakfast as part of their stay. Those who enjoyed the included breakfast found it simple but adequate and noted the pleasant addition of wine offered during Happy Hour. Overall, while the breakfast is basic, it does meet minimal expectations without being an added cost, leaving room for improvement in both variety and quality.
Rooms
Hacienda de Leal - BW Signature Collection offers a delightful stay with its impressively spacious and impeccably clean rooms, providing tranquility at night for a restful sleep. The beds are consistently described as comfortable, contributing to a pleasant experience for guests. Rooms feature modern enhancements and tasteful furnishings, showcasing a wonderful remodel that has been thoughtfully executed without the use of carpets. The Illy coffee system in the rooms is a well-appreciated detail among visitors. Architectural design is a highlight, with furniture perfectly complementing the interior ambiance, creating a harmonious and cozy atmosphere. Many guests enjoyed a garden view, especially the beautiful lighting that enhances the experience at night. The hotel's staff is noted for their friendliness and attentiveness, adding to the overall comfort and satisfaction of the stay. Overall, Hacienda de Leal provides a refreshed and inviting atmosphere, ideal for those traveling through or visiting the charming area of San Juan Bautista.
Cleanliness
Hacienda de Leal - BW Signature Collection boasts a number of positive aspects when it comes to its cleanliness and overall presentation. Travelers frequently note the spotlessness of the facilities, with the property being consistently described as clean and visually appealing. The rooms are highlighted as spacious, comfortable, and equipped with clean, comfortable beds. Guests particularly appreciate the ample supply of towels and toiletries, including the well-liked shampoo and conditioner. An Illy coffee system is provided in the rooms, adding an extra touch of luxury to the stay. The hotel's indoor and outdoor spaces, such as the beautiful courtyard, enhance the welcoming atmosphere of the estate.
However, some minor cleanliness issues are reported, such as incomplete cleaning of floors that left feet and socks dirty, and occasionally unmaintained shower fittings that detract from an otherwise spotless experience. Despite these occasional concerns, the staff are consistently praised for their friendliness and dedication to maintaining a clean and inviting environment, leaving guests with a generally positive impression of their stay at Hacienda de Leal.
Staff
At Hacienda de Leal - BW Signature Collection, the staff consistently receives high praise for their warmth and professionalism. Guests frequently comment on the friendly and helpful nature of the team, with special mentions for individuals like Kathy and Emma at the front desk who are noted for their accommodating and kind demeanor. The overall service is described as exceptional, and the staff's attentiveness and genuine eagerness to assist are key highlights. Visitors appreciate the convenient service provided by the team, enhancing their experience at the hotel. The property itself, with its beautiful layout and character-filled setting, complements the hospitality of the staff. The welcoming atmosphere is frequently emphasized, along with clean and comfortable rooms, making for a pleasant stay. Whether interacting with the front desk or any other member of the hotel team, guests are met with a warm and professional approach that enhances their overall experience.
No, Hacienda de Leal - BW Signature Collection doesn't have any pool.
No, a spa isn't available at Hacienda de Leal - BW Signature Collection.
Yes, Hacienda de Leal - BW Signature Collection welcomes dogs.
No, parking facilities aren't available at Hacienda de Leal - BW Signature Collection.
No, Hacienda de Leal - BW Signature Collection doesn't have a gym.