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Grand Hyatt San Francisco Union Square

San Francisco , 345 Stockton Street (Show on Map)

8.4

Very Good

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Info Grand Hyatt San Francisco is a grandiose award-winning hotel, centrally located at the Union Square, with a variety of shopping and night-out options at its doorstep. It offers lavish accommodation and rooms with modern decor and amenities.

Summary of reviewsThe Grand Hyatt San Francisco Union Square is a highly recommended hotel for travelers who want to explore the city. Guests have left many positive remarks about the location, praising it for being in the heart of the city and well-commuted, making it easy to access all the top places to visit. The hotel is conveniently located near shopping, dining and public transportation with many amenities nearby, including Westfield Mall and Union Square. The staff at the hotel is exceptional with guests commenting on the friendliness and helpfulness of the staff, including the front desk, housekeeping, concierge and doormen. The hotel offers clean and comfortable beds, nice and clean rooms and huge bathrooms. While the breakfast experience at the hotel receives mixed reviews, guests appreciate the great food at OneUp and exceptional selections during continental breakfast. The rooms at the hotel receive mixed reviews with some describing them as "nice and comfy," "very comfortable," and "beautiful," while others mention that they are "getting dated and worn." The hotel's cleanliness is praised by many guests with the rooms being new, spacious and well-maintained with high-quality linens on the comfortable beds. The wifi at the hotel receives mixed experiences according to guest reviews with some indicating that the wifi was very slow, nonexistent or not secure, while others had a very good experience. The parking situation at the hotel also receives mixed feelings from guests with some feeling that the valet parking price is absurd and the mandatory fee is outrageous, while others appreciate the convenience of valet parking and the helpfulness of the staff in charge of the cars. Overall, the Grand Hyatt San Francisco Union Square is a great choice for anyone looking for a clean and comfortable hotel in a great location.
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Categories

Luxury Hotel

This iconic luxury hotel offers classical hospitality with a range of amenities, including concierge service and tour assistance services.

Hotel Taking Steps Towards Sustainability

The property is committed to the program Meet and Be Green and gives its guests 3% off their bill if they follow the program guidelines.

Family Friendly Hotel

The property allows 2 children up to 17 years to stay for free when occupying their guardian's room.

Dog Friendly Hotel

This pet friendly hotel allows 2 dogs per room, cleaning service fee applies.

Romantic Hotel

The hotel offers romantic packages and amenities for couples to enjoy, reigniting their love and creating unforgettable moments together.

Hotel near Nightlife Spots

The on-site OneUP Lounge offers night entertainment and live music events. Other night out options are right at the doorsteps of the property, at the Union Square.

Business Hotel

This luxury hotel features a 24-hour business center with 23 rooms, available for any kind of events, including 6 rooms on the last floor with stunning panoramic views and a Tiered Conference Theater.

Hotel with Parking

The hotel's covered parking garage has a clearance of 6'5''. The daily valet parking fee includes unlimited in-and-out privileges.

Accessible Hotel

The hotel provides a range of facilities for handicapped guests and wheelchair users, including raised signage and in-room accessibility.

Hotel with Gym

24 hour StayFi fitness center available on site.

4-Star Hotel

The hotel is awarded with AAA Four Diamonds for its superb service, luxury amenities and location.

Skyscraper Hotel

The property has 36 floors and it is one of the highest buildings in San Francisco.

Hotel for Honeymoon

Room Types

Double Room with Two Double Beds - Club Access Offering city views, this air-conditioned room features a flat-screen TV and a work desk. Room offers executive lounge access. Please note: No extra bed is permitted in this room.

King Room - Club Access Offering city views, this air-conditioned room features a flat-screen TV and a work desk. Room offers executive lounge access.

Double Room with Two Double Beds This air-conditioned room features a flat-screen TV and a work desk. Please note: No extra bed is permitted in this room.

King Room This air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

Double Room with Two Double Beds and City View Offering city views, this air-conditioned room features a flat-screen TV and a work desk. Please note: No extra bed is permitted in this room.

King Room with City View Offering city views, this air-conditioned room features a flat-screen TV and a work desk.

Double Room with Two Double Beds and Bay View This air-conditioned room features floor-to-ceiling windows and a bay view. Please note: No extra bed is permitted in this room.

King Room with Bay View This air-conditioned room features floor-to-ceiling windows and a bay view.

King Room with Accessible Shower - Disability Access Offering free WiFi, this air-conditioned disability access room features floor-to-ceiling windows.

King Room with Accessible Tub - Disability Access Offering free WiFi, this air-conditioned disability access room features floor-to-ceiling windows.

Executive Suite Offering a relaxing parlour, this air-conditioned suite features a plush couch, 2 comfortable chairs, a 42-inch flat-screen TV, a coffee table, a spacious work area and a full bathroom.

Executive Suite with City View This room has a 42-inch flat-screen TV, a work area and a full private bathroom.

King Room with Square View Offering free WiFi, this air-conditioned room features floor-to-ceiling windows.

VIP Suite This spacious air-conditioned suite features residential style decor, a living room, a dining room and city and bay views.

Double Room with Two Double Beds and Square View Offering free WiFi, this air-conditioned room features floor-to-ceiling windows.

Luxury Suite The spacious suite features 1 bedroom and 1 bathroom with a bath or a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 1 bed.

Deluxe Suite The spacious suite features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This suite has a wardrobe, a safe deposit box and a TV with cable channels.

About Grand Hyatt San Francisco Union Square

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Guest Reviews

8.4

Very Good

Location

The Grand Hyatt San Francisco Union Square is a highly recommended hotel for travelers who want to explore the city. Guests have left many positive remarks about the location, praising it for being in the heart of the city and well-commuted, making it easy to access all the top places to visit. The hotel is conveniently located near shopping, dining and public transportation with many amenities nearby, including Westfield Mall and Union Square. Some even complimented the hotel for being situated in a safe and quiet area. Guests can enjoy fantastic views of the city from their rooms while being close to everything. Overall, the hotel's location, cleanliness and staff have received praise from travelers.

Breakfast

Guests of Grand Hyatt San Francisco Union Square have mixed reviews about the breakfast experience at the hotel. While some guests appreciate the great food at OneUp and exceptional selections during continental breakfast, others find the food simple and not enjoyable. Guests suggest offering more beverage options, such as mimosas and other juices, as well as including waffles on the menu. However, some guests opt to have breakfast at Starbucks in front of the hotel or find the in-room dining options misleading. Despite the varied reviews, guests agree that the lack of a convivial breakfast space is a downside.

Rooms

The rooms at the Grand Hyatt San Francisco Union Square receive mixed reviews from guests. Some describe them as "nice and comfy," "very comfortable," and "beautiful," while others mention that they are "getting dated and worn." The hotel's location on Union Square is praised as being "very centrally located" and convenient for visiting San Francisco's attractions. Guests also mention enjoying the "gorgeous views" from their rooms, particularly those with a view of the bay. Some rooms are described as being on the smaller side, but others are noted as being spacious and comfortable. Several guests mention issues with noise from the ceiling or lack of soundproofing in the rooms. Cleanliness is also mentioned frequently with some guests noting that their rooms were "very clean" and well-maintained, while others mention dirty carpets and substandard housekeeping. Overall, guests seem to appreciate the hotel's location and comfortable rooms, but some suggest that certain rooms may be in need of renovation.

Beds

The Grand Hyatt San Francisco Union Square hotel boasts clean and comfortable beds with many guests commenting that they have had their best sleep ever on the hotel's mattresses. While some guests found the beds to be a little too hard or soft, overall the beds are very comfy with high-quality linen. The pillows received mixed reviews with some guests finding them too big or not firm enough. However, many guests enjoyed the cozy beds and the minimalist room design with comfortable bedding. A few guests found the beds to be uncomfortable and some commented that the beds are a little small. But generally, guests were satisfied with good rooms and comfortable beds during their stay.

Cleanliness

Many guests have praised the Grand Hyatt San Francisco Union Square for its cleanliness. The hotel offers clean and comfortable beds, nice and clean rooms and huge bathrooms. The location, cleanliness and staff were all great, making guests' stays perfect. The rooms are new, spacious and well-maintained with high-quality linens on the comfortable beds. Some guests found the hotel super clean with the rooms being spotless. Despite a few minor issues, such as a spider on the ceiling or room cleaning needing improvement, guests overall found the hotel to be very clean. The hotel is conveniently located and the staff helpful and friendly. However, some guests felt that the staff could be more welcoming. Nonetheless, the Grand Hyatt San Francisco Union Square is a great choice for anyone looking for a clean and comfortable hotel in a great location.

Staff

The staff at the Grand Hyatt San Francisco Union Square is praised by guests for their exceptional service and hospitality. Many guests commented on the friendliness and helpfulness of the staff, including the front desk, housekeeping, concierge and doormen. Guests mentioned specific staff members, such as Jessica at the front desk and a gentleman from room service who went above and beyond to find distilled water for a CPAP machine. The hotel's luggage service was also noted to be excellent. Some guests did mention slow or unsatisfactory service, but these instances were outweighed by positive reviews. Overall, guests found the staff to be accommodating, professional and polite. The location, cleanliness and facilities of the hotel were also praised, making for a great stay in San Francisco.

Wi-Fi

When it comes to the wifi at Grand Hyatt San Francisco Union Square, there were mixed experiences according to guest reviews. Some indicated that the wifi was very slow, nonexistent or not secure, while others had a very good experience. The hotel does offer faster speeds for an additional $15 per night. Some guests were disappointed with the lack of wifi in their rooms, but others noted that it was available in the lobby and other areas of the hotel. On the positive side, some reviewers mentioned that the wifi was free, which is always a nice bonus.

Parking

Guests have mixed feelings about the parking situation at Grand Hyatt San Francisco Union Square. While some feel that the valet parking price is absurd and the mandatory fee is outrageous, others appreciate the convenience of valet parking and the helpfulness of the staff in charge of the cars. However, many guests recommend seeking alternative parking options, such as the White House Parking located within walking distance for a much more reasonable rate. Despite the high costs, the hotel does offer valet parking and there are plenty of parking options in the surrounding area.

4 Star

The Grand Hyatt San Francisco Union Square is a nice and cozy hotel with basic rooms and friendly staff which makes it a perfect fit for a city trip. The hotel is overall very good, however, some guests have mentioned that the customer service could be improved. Despite this, the hotel is considered to be beautiful and welcoming. Some guests would have wished for a longer stay and although it is a four-star hotel, some feel that the level of service is not quite up to par. As a result, some guests would consider exploring other value for money options which have engaging and friendly staff. Nonetheless, the hotel is a suitable place for a city break, however, some believe that it falls short for a 5-star rating.

No, Grand Hyatt San Francisco Union Square doesn't have any pool.

No, a spa isn't available at Grand Hyatt San Francisco Union Square.

Yes, Grand Hyatt San Francisco Union Square welcomes dogs.

Yes, parking facilities are available at Grand Hyatt San Francisco Union Square.

Yes, Grand Hyatt San Francisco Union Square has a gym.

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