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Summary of reviewsTermas El Corazon is a tranquil retreat located not far from Santiago, offering a picturesque escape surrounded by forests and mountains. The serene environment, coupled with the pure air and natural beauty of the area, makes it an ideal spot for relaxation. The hotel's charming location is further enriched by excellent service, very good swimming pools and delightful restaurant offerings. The well-maintained thermal pools nestled in nature add to the allure of this comfortable and peaceful destination, although occasional issues with neighboring rooms have been reported.
The breakfast experience at Termas El Corazon has garnered positive feedback for being hearty, delicious and well-suited for special occasions with cleanliness and attentive service being notable highlights. However, there are calls for more variety and better quality options, including the need for natural juices and sustainability efforts regarding plastic usage.
Dinner service is generally well-received with guests praising the variety of food and quality of the a la carte options. Friendly and knowledgeable waitstaff enhance the dining experience. Some criticisms include delays in dish delivery and inconsistencies in food quality.
Guest reviews indicate that the rooms at Termas El Corazon are comfortable, cozy and spacious with excellent amenities like large beds and waterfall showers frequently mentioned. Cleanliness is a strong point, though some rooms show signs of aging and could benefit from refurbishment. Issues such as outdated features and occasional bad smells were noted, but the overall sentiment remains positive.
Cleanliness is a prominent feature at Termas El Corazon, particularly in the pool and spa areas, contributing to a beautiful and tranquil environment. However, there are some reports of lapses in public spaces and specific housekeeping issues.
The staff are frequently praised for their friendly and attentive service, creating a pleasant atmosphere throughout the hotel. Despite occasional less favorable experiences at the reception, the staff's overall kindness and professionalism significantly enhance guests' stays.
The hotel's WiFi service is a notable drawback with many guests experiencing poor connectivity and limited reception in certain rooms.
The spa experience at Termas El Corazon receives high marks for its exceptional massage services, well-maintained facilities and soothing thermal baths. Although the quality of relaxation massages can vary, the overall feedback is positive with the spa offerings contributing to a relaxing and enjoyable stay.
The pool facilities are highly regarded, whether indoor or outdoor, heated or not. Guests appreciate the pristine condition, perfect temperatures and variety of swimming options, making the pools a standout feature of the hotel.
Termas El Corazon is particularly family-friendly, offering a welcoming atmosphere and various entertainment options for families. The location's good weather and beautiful surroundings make it an attractive and relaxing destination for family vacations.
While there are mixed reviews regarding the beds with some guests finding them extremely comfortable and cozy, others noted issues with bed configurations and mattress quality. Overall, the bed experience is satisfactory for most travelers.
In summary, Termas El Corazon is a highly recommended destination for those seeking relaxation in a serene, natural setting. With excellent service, well-maintained facilities and a strong family-friendly atmosphere, it provides a delightful escape despite some areas for improvement.
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