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Summary of reviewsThe DoubleTree by Hilton San Diego-Mission Valley is highly regarded for its prime location, offering easy access to San Diego's major attractions such as the zoo, Sea World, and various beaches. Its proximity to shopping centers, restaurants, and the Fashion Valley Mall adds to its appeal, along with convenient transportation options like a nearby trolley station. Guests find the area safe and quiet, complemented by a friendly and helpful staff, making it an excellent choice for both leisure and business travelers.
The hotel's breakfast service receives positive feedback, with guests appreciating the American breakfast options and exceptional service. Although some find the buffet overpriced, many value the inclusion of a breakfast package, highlighting the quality of food and the pleasant start it provides to their day. The warm walnut chocolate chip cookies and in-lobby Starbucks are added bonuses.
Guests commend the rooms for being spacious and clean, providing a peaceful environment. Updated bathrooms, pet-friendly policies, and reliable parking solutions contribute to a comfortable stay. The staff's exceptional service is consistently recognized, enhancing the overall guest experience with their friendliness and attentiveness.
The hotel's pool facilities are considered a notable feature, offering indoor and outdoor options available year-round. Families particularly enjoy the family-friendly amenities, including popcorn, ice water, and bonfire pits. The staff's responsiveness to family needs and the comfort of room accommodations make it an attractive choice for families visiting San Diego.
While parking fees are seen as high, the convenience of the nearby MTS station and digital key system assists in mitigating this concern. Guests overwhelmingly praise the accommodating environment, despite occasional remarks on room decor and beds which some find in need of improvement. Overall, the comfort, cleanliness, and excellent service leave a lasting positive impression on visitors. Show more
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Categories
Business Hotel
Located in Mission Valley, this hotel offers 20 meeting rooms available for events. It provides recreational opportunities, including an outdoor pool, an indoor pool, and a 24-hour fitness center.
Hotel with Indoor Pool
This hotel provides both an indoor and an outdoor pool, along with a hot tub, offering diverse swimming options. The indoor pool area is noted for its tropical palm surroundings, creating a pleasant ambiance.
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
King RoomThis spacious room includes plush-top bedding, soundproof dual pane windows, sliding doors and jumbo hypo-allergenic down pillows. The TV offers 45 Direct TV channels, including the Univision Spanish Channel. Room also features a large desk with an ergonomic chair and high-speed WiFi access. The bathroom provides combed cotton terry and deluxe bath products.
Queen Room with Two Queen BedsThis spacious room includes plush-top bedding, soundproof dual pane windows, sliding doors and jumbo hypo-allergenic down pillows. The TV offers 45 Direct TV channels, including the Univision Spanish Channel. Room also features a large desk with an ergonomic chair and high-speed WiFi access. The bathroom provides combed cotton terry and deluxe bath products.
King Room with Mobility Accessible TubThis disability access room has a minimum 40-inch clearance on all doorways and between furnishings, making chair maneuvering easy. Vanities and closets are constructed to provide convenient access. Each room or suite is equipped with a strobe-light door, phone and alarm system.
Two-Room King Suite with BalconyThis extra spacious 2-room, 1-bedroom suite boasts 2 balconies offering extra space and privacy. The bedroom features a plush bed with jumbo hypo-allergenic down pillows. Suite includes soundproof dual pane windows and sliding doors. The guest bathroom, has a separate shower and bathtub and features combed cotton terry and deluxe bath products. The living room, which is separated from the bedroom by a solid core door, has a 47-inch Direct TV, a large desk with high-speed WiFi access, a chair with ottoman, a double-sized sofa bed and dining room table.
King Studio SuiteThis spacious studio suite features a wall Murphy bed and a sofa bed. This oversized studio suite is ideal for entertaining friends, family, or even smaller meeting groups. It includes city views from an over-sized balcony and a 6-person dining table. Equipped with a refrigerator and a microwave, this studio suite is perfect for business or pleasure. For an additional fee, guests may add a connecting room to make this a full suite.
Queen Room with Two Queen Beds and Mobility Accessible TubThis disability access room has a minimum 40-inch clearance on all doorways and between furnishings, making chair maneuvering easy. Vanities and closets are constructed to provide convenient access. Each room or suite is equipped with a strobe-light door, phone and alarm system.
Deluxe King Room with Balcony - Top FloorLocated on the top floor with expansive city views, this deluxe modern room features an over-sized balcony, soundproof dual pane sliding doors and plush-top king-sized bedding. Room includes jumbo hypo-allergenic down pillows, a refrigerator, a microwave, a chair and ottoman and a TV with 45 Direct TV channels, including the Univision Spanish Channel. A large desk and accompanying ergonomic chair and high-speed WiFi are provided. Bathroom includes combed cotton terry and deluxe bath products. An in-room refrigerator is exclusive to this room type.
Deluxe Queen Room with Two Queen BedsThis room includes a mini-refrigerator, microwave, 55-inch flat-screen TV, work desk, coffee machine and Crabtree and Evelyn® bath amenities.
King Room - High FloorThe unit has 1 bed.
Queen Room with Two Queen Beds - High FloorThe unit has 2 beds.
Guest Reviews
7.5
Good
Location
DoubleTree by Hilton San Diego-Mission Valley boasts a prime location that is highly praised by guests for its convenience and accessibility. Nestled in a strategic part of San Diego, the hotel is close to major freeways, making it easy to reach from the airport. It offers easy access to prominent attractions such as the zoo, Sea World, Old Town, and various beach areas. Additionally, the hotel is conveniently situated near the Fashion Valley Mall and a host of other shopping centers, restaurants, and bars, many of which are within walking distance or a short drive away.
Public transportation is readily accessible, with a trolley station located nearby, allowing guests to navigate the city effortlessly. The property is described as being in a safe, quiet area, providing a comfortable stay with friendly and helpful staff. Guests appreciate the cleanliness and comfort of the accommodations, including inviting room sizes and very comfortable beds. An indoor pool, open all hours, and the hotel’s welcoming environment further enhance the guest experience, making it an excellent choice for both leisure and business travelers.
Breakfast
The breakfast experience at the DoubleTree by Hilton San Diego-Mission Valley stands out positively, with many guests praising both the quality of the food and the exceptional service. Visitors appreciate the classic American breakfast options, noting they are especially delightful. While some find the breakfast buffet slightly overpriced, others highlight the convenience and value of including breakfast in their stay package. The hotel offers a variety of options, including an on-site coffee shop, breakfast buffet, and a la carte selections, allowing guests to choose what best suits their needs.
Moreover, the continental breakfast is often mentioned as being worth the price, emphasizing the excellent staff and food. Families particularly endorse the breakfast buffet as a worthwhile addition to their stay, given its satisfying offerings and reasonable pricing. Guests who received complimentary breakfasts through management gestures shared positive experiences, enhancing their overall stay.
The warm walnut chocolate chip cookies served at the hotel are also a hit, adding a sweet touch to the mornings. For those seeking a caffeine fix, the Starbucks located in the lobby provides a convenient option. Overall, the breakfast service is described as wonderful, providing a great start to the day for guests at this Mission Valley location.
Rooms
Nestled in Mission Valley, DoubleTree by Hilton San Diego offers predominantly spacious and clean accommodations that highlight the convenience of the location. Guests frequently praise the hotel for its easy accessibility, which is further complemented by good transport connections that make traveling around the area a breeze. The property is noted to be quiet and comfortable, providing a peaceful environment for relaxation.
Many visitors appreciate the impressive room size and the beauty of the views from their accommodations. The updated bathrooms add a touch of modernity to the overall setting. The rooms have traditionally sturdy furniture, and despite the occasional note of outdated decor, the rooms are generally well-kept.
The hotel's pet-friendly policy is a welcomed feature, although the carpets—practical for pets—have attracted some criticism for not meeting the cleanliness expected. On a positive note, staff service is consistently commended as great, contributing to a pleasant stay along with convenient amenities like digital keys and reliable parking solutions.
The hotel's strong suit lies in its excellent location, which is close to various shops and attractions, making it an ideal base for visitors exploring San Diego. While improvements could be made in certain aspects, particularly with furniture and carpets, guests find the overall experience accommodating and restful.
Beds
DoubleTree by Hilton San Diego-Mission Valley receives mixed reviews regarding the comfort of its beds, yet there are several positive aspects highlighted by guests. Many visitors appreciate the spacious and welcoming rooms, often remarking on the comfortable and clean beds, which rival those found in higher-end hotels. Some guests experienced restful sleep on the large, comfy beds, and appreciated the convenience of in-room amenities like microwaves and small fridges.
The hotel's location is another plus, being conveniently situated near a trolley station and various shops. The 24-hour covered pool offers a pleasant diversion for those who struggle to sleep, providing a relaxing escape at any hour. On the downside, a few guests found the beds to be hard or creaky and the pillows could benefit from some refreshing. Despite these minor setbacks, the overall comfort and cleanliness of the accommodations leave a positive impression, supported by friendly staff and good service.
Cleanliness
The DoubleTree by Hilton San Diego-Mission Valley receives mixed reviews regarding cleanliness, but largely tilts towards the positive. Guests frequently commend the hotel for its clean, quiet, and comfortable rooms. Many appreciate the cleanliness of both the rooms and property, highlighting the spaciousness and comfort, especially when traveling with children. The friendly and helpful staff are also a notable highlight, contributing greatly to a positive experience. However, some guests mention issues such as lingering odors and inconsistent cleaning maintenance, including instances of dirty windows and inadequately cleaned rooms. Despite these occasional setbacks, the overall impression is that of a generally well-maintained property with attentive customer service. The hotel's convenient location and amenities further add to the satisfaction of many guests.
Staff
The DoubleTree by Hilton San Diego-Mission Valley stands out most notably for its exceptional staff, who consistently contribute to positive guest experiences. The team is described as friendly, accommodating, and incredibly helpful, making guests feel welcomed and valued during their stay. From check-in to room services, the staff impresses guests with their attentiveness and competence. Special mention goes to individual staff members who go above and beyond, with polite and personal touches that enhance the overall experience. The restaurant staff receives praise for their excellent service, contributing to a pleasant dining atmosphere.
The manager's efforts to make guests feel like family are noted, adding a special charm and warmth to the atmosphere of the hotel. This dedication to guest satisfaction is evident across various teams, including housekeeping, who ensure a clean and comfortable environment throughout the property. Guests find the staff's ability to cater to requests and resolve issues with efficiency refreshing, contributing to an overall impression of great value and quality service at this well-located hotel. Despite occasional feedback suggesting room for improvement in politeness and service consistency in specific interactions, the overwhelming focus remains on the kind and responsive demeanor exhibited by the staff, making the DoubleTree by Hilton San Diego-Mission Valley a recommended choice for visitors seeking excellent customer service during their stay.
Pool
At the DoubleTree by Hilton San Diego-Mission Valley, guests consistently highlight the delightful pool facilities as one of the hotel's standout features. With both indoor and outdoor options available, visitors appreciate the versatility and accessibility of the aquatic amenities. The indoor pool, particularly praised for its comforting heat on colder days, offers year-round enjoyment and is available 24 hours, making it a convenient option for late-night or early morning swims. Families find the pool area inviting and suitable for relaxation, further enhanced by the inclusion of complimentary refreshments like popcorn and ice water.
While some guests note occasional private events limiting access to the outdoor pool during the day, the overall cleanliness and maintenance of the pools receive positive remarks. The presence of a Jacuzzi also adds to the appeal, offering guests a place to unwind and recharge. Alongside the pools, the fitness center garners appreciation, complementing the overall leisure experience. Visitors to the hotel enjoy a pleasant atmosphere, with clean facilities and family-friendly amenities contributing to a relaxing stay.
Parking
Parking at the DoubleTree by Hilton San Diego-Mission Valley receives mixed feedback from guests. While the hotel offers convenient self-parking and good parking spots with ample room, many reviewers express concerns over the high fees associated with parking, ranging from $34 to $39 per day. For those seeking alternatives, street parking is sometimes available, and guests with handicapped placards might access nearby free parking, although some note that the number of handicapped spaces directly at the hotel is limited. Despite the steep parking costs, the proximity to a nearby MTS station provides a convenient option for exploring San Diego. The hotel's digital key system simplifies parking access, enhancing the convenience, despite not having the parking fee included in the reservation itself.
Family
DoubleTree by Hilton San Diego-Mission Valley offers an engaging and comfortable experience for families traveling with children. The hotel features both indoor and outdoor pools, allowing for relaxing family time regardless of the weather. Guests appreciate the family-friendly ambiance, which includes amenities such as spacious rooms, complimentary popcorn, ice water, and bonfire pits for cozy evenings. Notably, the staff is lauded for their attentiveness and friendliness, particularly in accommodating families by providing cribs and a pack and play for toddlers, ensuring stress-free stays. Dining at the hotel is also highlighted, with staff being especially accommodating to families with young children. Guests are treated to complimentary cookies upon check-in, adding a special touch. While the hotel is also suitable for solo travelers, it stands out as a preferred spot for families visiting San Diego, combining comfortable accommodations with a conscientious approach to guests' needs.
Yes, DoubleTree by Hilton San Diego-Mission Valley has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton San Diego-Mission Valley.
Yes, DoubleTree by Hilton San Diego-Mission Valley welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton San Diego-Mission Valley.
Yes, DoubleTree by Hilton San Diego-Mission Valley has a gym.