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Summary of reviewsHoliday Inn Tlaxcala by IHG is well-regarded for its charming and convenient location, offering guests a peaceful retreat with serene surroundings just outside the city center. The hotel is nestled in a discreet area, boasting stunning landscapes and views of a scenic ravine and large gardens, ideal for those seeking natural beauty away from central Tlaxcala.
The breakfast experience at the hotel is a standout, with a buffet offering a rich variety of delicious options that satisfies diverse palates. The breakfast is complemented by accommodating policies, such as permitting late checkouts, adding convenience to the stay.
Guests find the rooms comfortable and practical, appreciating features like night lights, blackout curtains, and quality pillows. While some guests mention issues with air conditioning and room size, overall, the rooms receive praise for cleanliness and pleasant views, providing an inviting atmosphere.
Cleanliness is a strong attribute of the hotel, with modern facilities consistently maintained, contributing to an inviting environment. Both the rooms and common areas are kept immaculate, enhancing the overall comfort and privacy experienced by guests.
The staff at Holiday Inn Tlaxcala by IHG are frequently commended for their exceptional service and friendliness, demonstrating remarkable dedication to ensuring a pleasant stay. Although occasional mentions of understaffing and isolated incidents with reception arise, the staff's overall demeanor and service enhance the guest experience.
The pool receives positive comments for its cleanliness, excellent condition, and features like a nearby waterfall, covered and heated settings, which make it a delightful spot for relaxation. Families appreciate the combination of the pool and children's playground, though some amenities could be improved.
Beds at the hotel are generally praised for their comfort, contributing to a restful stay, with guests describing the bedding as providing a super comfortable experience, despite minor discrepancies in opinions regarding firmness and pillow comfort.
Overall, Holiday Inn Tlaxcala by IHG offers a blend of comfort, convenience, and quality service, making it a preferred accommodation for those visiting the area.
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