TownePlace Suites by Marriott San Antonio Downtown Riverwalk
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Summary of reviewsTownePlace Suites by Marriott San Antonio Downtown Riverwalk enjoys an enviable location, directly on the River Walk and within easy walking distance of iconic attractions such as the Alamo and numerous restaurants and bars. Guests frequently commend the hotel's central and convenient placement, contributing to an enjoyable, stress-free stay in a safe area. The hotel offers clean and comfortable accommodations with spacious rooms and commendable amenities. The friendliness and helpfulness of the staff further enhance the positive guest experience, making it a highly recommended choice for travelers seeking proximity to San Antonio's major sites and seamless service.
The breakfast at TownePlace Suites provides a mixed experience. While many appreciate the variety and taste with highlights such as the ability to make breakfast tacos and a well-stocked continental selection, some guests find the quality and freshness lacking. Issues such as limited options, subpar items like rubbery eggs and the crowded breakfast room are noted. Nonetheless, the convenience of consistently available hot meals remains a plus for many.
The rooms at the hotel are often described as extremely clean, very spacious and featuring attractive facilities, such as a convenient kitchenette. However, some guests noted disappointment with certain rooms being small, dated or having peculiar layouts. Complaints about inconsistent bed comfort and occasional musty smells do surface, as do mismatches between room pictures and reality. Despite these issues, many visitors praise the overall beautiful and well-equipped nature of the rooms, paired with pleasant furniture.
Cleanliness at the TownePlace Suites stands out positively, though there are areas for improvement. Guests frequently highlight the hotel's clean and well-maintained nature, extending to the eating areas, lobby and common spaces. However, some feedback points to a need for more attentive housekeeping with concerns about stained carpets, linens and lack of room upkeep. Despite these occasional issues, cleanliness generally contributes to a favorable impression, supported by friendly and helpful staff.
The staff at TownePlace Suites consistently receive high praise for their exceptional service. The friendly, helpful and welcoming nature of the team enhances guest experiences with individuals like Blanca and Carlos noted for going above and beyond. The front desk and valet services, in particular, stand out for their attentiveness and efficiency. While a few negative interactions are mentioned, they appear to be exceptions.
Parking at the hotel presents both convenience and challenges. The valet parking service is regarded as easy and efficient, though some guests find the daily charge of around $40 to be pricey. Alternatives like nearby parking garages can be more economical, though complaints about slow valet service during busy times arise. The central downtown location justifies the lack of on-site parking facilities to some extent.
The beds in the rooms generally receive favorable reviews with many guests finding them very comfortable and conducive to restful sleep. However, notable inconsistencies in mattress quality are reported with some experiencing discomfort due to large dips, metal frames or even severe cleanliness issues like bedbugs and cockroaches. These problems, while significant for those affected, do not seem to be pervasive.
Overall, TownePlace Suites by Marriott San Antonio Downtown Riverwalk offers a very good to exceptional lodging experience. Despite being slightly outdated and the pricey valet parking, the clean and spacious accommodations, high standards of service and excellent location ensure a positive and enjoyable stay for most guests.
Categories
The breakfast at TownePlace Suites provides a mixed experience. While many appreciate the variety and taste with highlights such as the ability to make breakfast tacos and a well-stocked continental selection, some guests find the quality and freshness lacking. Issues such as limited options, subpar items like rubbery eggs and the crowded breakfast room are noted. Nonetheless, the convenience of consistently available hot meals remains a plus for many.
The rooms at the hotel are often described as extremely clean, very spacious and featuring attractive facilities, such as a convenient kitchenette. However, some guests noted disappointment with certain rooms being small, dated or having peculiar layouts. Complaints about inconsistent bed comfort and occasional musty smells do surface, as do mismatches between room pictures and reality. Despite these issues, many visitors praise the overall beautiful and well-equipped nature of the rooms, paired with pleasant furniture.
Cleanliness at the TownePlace Suites stands out positively, though there are areas for improvement. Guests frequently highlight the hotel's clean and well-maintained nature, extending to the eating areas, lobby and common spaces. However, some feedback points to a need for more attentive housekeeping with concerns about stained carpets, linens and lack of room upkeep. Despite these occasional issues, cleanliness generally contributes to a favorable impression, supported by friendly and helpful staff.
The staff at TownePlace Suites consistently receive high praise for their exceptional service. The friendly, helpful and welcoming nature of the team enhances guest experiences with individuals like Blanca and Carlos noted for going above and beyond. The front desk and valet services, in particular, stand out for their attentiveness and efficiency. While a few negative interactions are mentioned, they appear to be exceptions.
Parking at the hotel presents both convenience and challenges. The valet parking service is regarded as easy and efficient, though some guests find the daily charge of around $40 to be pricey. Alternatives like nearby parking garages can be more economical, though complaints about slow valet service during busy times arise. The central downtown location justifies the lack of on-site parking facilities to some extent.
The beds in the rooms generally receive favorable reviews with many guests finding them very comfortable and conducive to restful sleep. However, notable inconsistencies in mattress quality are reported with some experiencing discomfort due to large dips, metal frames or even severe cleanliness issues like bedbugs and cockroaches. These problems, while significant for those affected, do not seem to be pervasive.
Overall, TownePlace Suites by Marriott San Antonio Downtown Riverwalk offers a very good to exceptional lodging experience. Despite being slightly outdated and the pricey valet parking, the clean and spacious accommodations, high standards of service and excellent location ensure a positive and enjoyable stay for most guests.
Hotel with Parking
This hotel provides parking and is located downtown, offering extended-stay accommodations with access to the Riverwalk. It combines comfort with a practical location.
3-Star Hotel
Located on East Houston Street, this hotel provides suite-style rooms and a location near the Riverwalk. It offers a convenient option for travelers seeking to explore the Riverwalk.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
TownePlace Suites by Marriott San Antonio Downtown Riverwalk enjoys an enviable location, right on the River Walk and within walking distance to most local attractions. Guests consistently praise the excellent, central and convenient placement of this hotel, making it easy to access the River Walk, the Alamo and an array of restaurants and bars. The surrounding area is safe, ensuring a stress-free stay in the heart of San Antonio. Visitors note the clean and comfortable accommodations, spacious rooms and commendable amenities. The friendly and helpful staff add to the overall positive experience, making it a highly recommended choice for travelers seeking proximity to the city's major sites and a seamless service experience.
TownePlace Suites by Marriott San Antonio Downtown Riverwalk offers a breakfast experience that receives mixed reviews from its guests. On the positive side, many guests appreciated the variety and tastiness of the breakfast options available. Highlights included an array of items, the ability to make breakfast tacos and a well-stocked continental breakfast. The consistent availability of hot and ready meals each morning was also noted as a plus.
However, several guests expressed disappointment with aspects of the breakfast. Issues raised included limited and ordinary food options, a lack of quality and freshness and crowded breakfast rooms. Some guests specifically mentioned subpar items like rubbery eggs and rock-hard biscuits. Overall, while many enjoyed the convenience and enjoyed their meals, others felt the breakfast fell short and had room for improvement.
TownePlace Suites by Marriott San Antonio Downtown Riverwalk has received mixed feedback regarding its rooms. Guests often praise the cleanliness and comfort with some describing the rooms as extremely clean, very spacious and featuring attractive hotel facilities. The kitchenette provided in some rooms was a pleasant surprise for many, adding convenience to their stay.
On the downside, some guests found the rooms to be small and noted that they sometimes felt dated, which was disappointing given the Marriott name. A recurring issue was the inconsistent comfort of the beds. There were occasional reports of musty smells in certain areas and some rooms not being attended to as expected. The room layout was seen by some as peculiar and a few guests mentioned that the rooms did not match the pictures as they had hoped. However, the overall beautiful and well-equipped nature of the rooms, including the pleasant room furniture, were definite highlights for many visitors.
Guests often found the beds at TownePlace Suites by Marriott San Antonio Downtown Riverwalk to be very comfortable, praising them as super comfy and great for a restful sleep. However, there were notable inconsistencies in the quality of the mattresses. While some guests enjoyed the comfortable beds, others mentioned that certain mattresses were very uncomfortable with issues such as large dips in the middle, being hard on a metal frame or even causing back pain. One review reported a serious cleanliness issue related to bedbugs and a cockroach. Overall, while many guests were satisfied with their restful experience, others encountered significant discomfort that impacted their stay.
The TownePlace Suites by Marriott San Antonio Downtown Riverwalk boasts a generally positive reputation for cleanliness, attracting high praise for its clean and comfortable rooms, as well as its convenient location. Guests frequently describe the hotel as clean and well-maintained, highlighting its proximity to the Riverwalk as a significant advantage. The cleanliness extends to various parts of the hotel, including the eating areas, lobby and common spaces.
However, some feedback points to areas needing improvement, such as issues with housekeeping attentiveness, stained carpets and the occasional lack of upkeep in the rooms and bathrooms. There are mentions of stained linens and infrequent room cleaning services, which detract from the overall guest experience.
Despite these issues, many visitors find the rooms clean and comfortable and the staff friendly and helpful. The convenient and central location remains a significant draw for those looking to explore San Antonio. Overall, the hotel's cleanliness is a favorable aspect, though some areas need attention to ensure a consistently positive experience.
The TownePlace Suites by Marriott San Antonio Downtown Riverwalk consistently receives high praise for its exceptional staff. Guests frequently highlight the friendliness, helpfulness and welcoming nature of the team members. Various reviews emphasize that the staff at all hours of the day and night are eager to assist with any requests, ensuring a comfortable and pleasant stay. Notably, individuals like Blanca and Carlos have been commended for going above and beyond to enhance guest experiences.
The front desk and valet services are often mentioned as standout aspects of the customer experience with the valet team notably earning five-star ratings for their attentiveness. Furthermore, the seamless and quick check-in process adds to the positive first impressions upon arrival.
While overwhelmingly the feedback about the staff is positive, a couple of reviews did note less favorable interactions with individual staff members; however, these seem to be exceptions rather than the rule. Overall, the staff's warmth and efficiency significantly contribute to the enjoyment of visitors' stays, complementing the hotel's excellent location and comfortable facilities.
The parking situation at TownePlace Suites by Marriott San Antonio Downtown Riverwalk offers both convenience and challenges for guests. Many have found the valet parking service easy and efficient with friendly staff to assist. However, the exclusive reliance on valet parking can be pricey with a daily charge of around $40, which some felt should be included in the room price. Alternatives like nearby parking garages can be more cost-effective for those looking to save. On the downside, there have been complaints about the slowness of the valet service during busy times. Despite these issues, the central downtown location justifies the lack of on-site parking facilities to some extent.
TownePlace Suites by Marriott San Antonio Downtown Riverwalk offers a clean and spacious accommodation despite being slightly outdated. While some guests feel that the hotel could benefit from a major facelift, the overall experience is often described as exceptional and superb. The hotel maintains high standards of cleanliness and roominess which contribute to a positive stay. However, it's worth noting that parking is only available as a valet service, which can be considered pricey at 40 dollars a night. Overall, the reviews reflect a very good to exceptional lodging experience with commendable facilities and services.
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Location
Breakfast
However, several guests expressed disappointment with aspects of the breakfast. Issues raised included limited and ordinary food options, a lack of quality and freshness and crowded breakfast rooms. Some guests specifically mentioned subpar items like rubbery eggs and rock-hard biscuits. Overall, while many enjoyed the convenience and enjoyed their meals, others felt the breakfast fell short and had room for improvement.
Rooms
On the downside, some guests found the rooms to be small and noted that they sometimes felt dated, which was disappointing given the Marriott name. A recurring issue was the inconsistent comfort of the beds. There were occasional reports of musty smells in certain areas and some rooms not being attended to as expected. The room layout was seen by some as peculiar and a few guests mentioned that the rooms did not match the pictures as they had hoped. However, the overall beautiful and well-equipped nature of the rooms, including the pleasant room furniture, were definite highlights for many visitors.
Beds
Cleanliness
However, some feedback points to areas needing improvement, such as issues with housekeeping attentiveness, stained carpets and the occasional lack of upkeep in the rooms and bathrooms. There are mentions of stained linens and infrequent room cleaning services, which detract from the overall guest experience.
Despite these issues, many visitors find the rooms clean and comfortable and the staff friendly and helpful. The convenient and central location remains a significant draw for those looking to explore San Antonio. Overall, the hotel's cleanliness is a favorable aspect, though some areas need attention to ensure a consistently positive experience.
Staff
The front desk and valet services are often mentioned as standout aspects of the customer experience with the valet team notably earning five-star ratings for their attentiveness. Furthermore, the seamless and quick check-in process adds to the positive first impressions upon arrival.
While overwhelmingly the feedback about the staff is positive, a couple of reviews did note less favorable interactions with individual staff members; however, these seem to be exceptions rather than the rule. Overall, the staff's warmth and efficiency significantly contribute to the enjoyment of visitors' stays, complementing the hotel's excellent location and comfortable facilities.
Parking
3 Star
Yes, TownePlace Suites by Marriott San Antonio Downtown Riverwalk has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at TownePlace Suites by Marriott San Antonio Downtown Riverwalk.
Yes, TownePlace Suites by Marriott San Antonio Downtown Riverwalk welcomes dogs.
Yes, parking facilities are available at TownePlace Suites by Marriott San Antonio Downtown Riverwalk.
Yes, TownePlace Suites by Marriott San Antonio Downtown Riverwalk has a gym.
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