Hilton Garden Inn San Antonio/Rim Pass Drive
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Hilton Garden Inn San Antonio/Rim Pass Drive earns high praise primarily for its exceptional location in the vibrant northern part of San Antonio. Situated conveniently near popular shopping and dining destinations, and close to Six Flags Fiesta Texas with a complimentary shuttle service, it offers guests easy access to local attractions, enhancing the overall hospitality experience. The hotel's proximity to the freeway simplifies travel across the city, further making it an ideal choice for those looking to explore San Antonio's dynamic offerings effortlessly.
The staff at the Hilton Garden Inn consistently receives accolades for their professional and friendly service, significantly contributing to a welcoming atmosphere. Housekeeping personnel such as Rosie are noted for their attentive service, alongside commendable front desk staff like Zayra and the manager. The staff's commitment to guest satisfaction, coupled with a great bar and delicious food, underscores the overall hospitable environment.
Reviews present mixed opinions regarding the hotel's breakfast and rooms. Although the breakfast is tasty and fulfilling, guests often expect it to be complimentary, as is common practice at similar hotels. Likewise, rooms are appreciated for their spaciousness and effective air conditioning, ensuring a comfortable stay. However, some guests point out cleanliness issues, such as sticky floors and unpleasant odors, and the occasional outdated room needing maintenance. Addressing these issues could significantly enhance guest satisfaction.
While overall cleanliness and comfort are generally well-received, some guests have noticed lapses in room maintenance, mentioning unclean bathrooms and dated decor in need of an upgrade. Despite these challenges, the consistent friendliness of the staff and the location's convenience remain strong positives, making the Hilton Garden Inn San Antonio/Rim Pass Drive a commendable choice, particularly for its service and strategic location.
Categories
The staff at the Hilton Garden Inn consistently receives accolades for their professional and friendly service, significantly contributing to a welcoming atmosphere. Housekeeping personnel such as Rosie are noted for their attentive service, alongside commendable front desk staff like Zayra and the manager. The staff's commitment to guest satisfaction, coupled with a great bar and delicious food, underscores the overall hospitable environment.
Reviews present mixed opinions regarding the hotel's breakfast and rooms. Although the breakfast is tasty and fulfilling, guests often expect it to be complimentary, as is common practice at similar hotels. Likewise, rooms are appreciated for their spaciousness and effective air conditioning, ensuring a comfortable stay. However, some guests point out cleanliness issues, such as sticky floors and unpleasant odors, and the occasional outdated room needing maintenance. Addressing these issues could significantly enhance guest satisfaction.
While overall cleanliness and comfort are generally well-received, some guests have noticed lapses in room maintenance, mentioning unclean bathrooms and dated decor in need of an upgrade. Despite these challenges, the consistent friendliness of the staff and the location's convenience remain strong positives, making the Hilton Garden Inn San Antonio/Rim Pass Drive a commendable choice, particularly for its service and strategic location.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in the vibrant northern part of San Antonio, the Hilton Garden Inn San Antonio/Rim Pass Drive boasts an exceptional location that consistently garners praise from its guests. Strategically placed near the bustling shopping and dining hub, visitors relish the convenience of having a variety of outlets within walking distance. Its proximity to Six Flags Fiesta Texas is a notable advantage, supplemented by a complimentary shuttle service, making it an ideal choice for families seeking thrill and entertainment.
Guests also appreciate the hotel's easy access to the freeway, simplifying travel to other parts of the city. Not only does the location provide logistical ease, but it is complemented by courtesous staff and clean facilities, which together enhance the overall hospitality experience. For those prioritizing convenience and local exploration, this hotel’s location serves as a portal to the dynamic offerings of San Antonio, allowing guests to immerse themselves in the city’s charm effortlessly.
Visitors to the Hilton Garden Inn San Antonio/Rim Pass Drive have shared mixed opinions about the breakfast offering at the hotel. While the breakfast is described as tasty and complete, guests often expect it to be included with their stay, a common practice at this price point. There are mentions that the breakfast is decent for its cost, albeit not living up to the expectations set by other hotels that provide complimentary breakfast alongside free Wi-Fi. The continental breakfast offers basic choices that could be expanded to enhance the overall experience. Some guests have expressed disappointment over having to pay for the morning meal, especially when there are alternative accommodations in the area where breakfast is included. Despite these concerns, the quality of the breakfast itself is appreciated by some who find it satisfying.
Hilton Garden Inn San Antonio/Rim Pass Drive presents a mixed experience when it comes to its accommodation. Guests frequently appreciate the spaciousness of the rooms, highlighting that they are sufficiently roomy for comfort. The temperature control within the rooms is also commendable, with guests noting the air conditioning works exceptionally well, contributing to a cozy stay. However, the hotel falls short in a few areas, with cleanliness being a recurring concern. Several guests pointed out issues with daily cleaning services, often not performed unless specifically requested, leading to cleanliness concerns like sticky floors and unpleasant odors. The property shows signs of needing remodeling and maintenance, as some rooms are described as outdated and not properly equipped for guest readiness at check-in time. There are also occasional discomforts related to the bedding quality, with the beds and pillows receiving unfavorable remarks. The guest experience is further impacted by additional charges for amenities such as breakfast and parking, which may not be well communicated to visitors. While the hotel provides a satisfactory stay for a short duration, addressing the cleanliness and maintenance issues would significantly enhance guest satisfaction.
Travelers seeking a clean and comfortable stay often find Hilton Garden Inn San Antonio/Rim Pass Drive to be well-staffed and equipped with clean facilities. Guests frequently appreciate the welcoming environment, noting the rooms' comfort and cleanliness, accompanied by attentive and helpful staff. Despite these positive aspects, some visitors have reported issues concerning the cleanliness standards, such as dirty bathrooms and dated rooms that might need an upgrade. Additionally, occasional lapses in room maintenance, like the presence of hair in the bathtub or dirty walls, have been noted. While there are areas for improvement, many guests continue to enjoy the overall cleanliness and comfort offered by the hotel.
At the Hilton Garden Inn San Antonio/Rim Pass Drive, the staff consistently receives high praise for their exceptional service. Guests frequently commend them for their friendliness and professionalism, highlighting an overall welcoming atmosphere throughout their stay. The customer service stands out as a strong point, with many reviewers noting the staff's attentive and accommodating nature. Specific mentions include outstanding service from a housekeeper named Rosie, who went above and beyond to assist a guest, and front desk personnel like Zayra and the manager who are recognized for their professionalism and courteousness. While there are occasional remarks about some staff who might benefit from further training, the majority of experiences suggest a team that is not only capable but also eager to make guests feel at home. With a great bar and delicious food complementing the excellent service, the overall impression is of a hotel where the staff plays a pivotal role in enhancing guest satisfaction.
Location Show Map
Location
Guests also appreciate the hotel's easy access to the freeway, simplifying travel to other parts of the city. Not only does the location provide logistical ease, but it is complemented by courtesous staff and clean facilities, which together enhance the overall hospitality experience. For those prioritizing convenience and local exploration, this hotel’s location serves as a portal to the dynamic offerings of San Antonio, allowing guests to immerse themselves in the city’s charm effortlessly.
Breakfast
Rooms
Cleanliness
Staff
Yes, Hilton Garden Inn San Antonio/Rim Pass Drive has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn San Antonio/Rim Pass Drive.
No, Hilton Garden Inn San Antonio/Rim Pass Drive doesn't allow dogs.
No, parking facilities aren't available at Hilton Garden Inn San Antonio/Rim Pass Drive.
Yes, Hilton Garden Inn San Antonio/Rim Pass Drive has a gym.
Location Show Map
More Options
