Embassy Suites San Antonio Riverwalk-Downtown
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsEmbassy Suites San Antonio Riverwalk-Downtown overall receives commendable reviews, particularly highlighting its prime location, exceptional breakfast and friendly staff.
The hotel, nestled on the Riverwalk, provides direct access to this iconic San Antonio attraction, integrating convenience with tranquility. Guests rave about the easy access to restaurants, shops and key sights like the Alamo and Majestic Theater. The quieter section of the Riverwalk where the hotel is situated offers a peaceful retreat from busier areas, making it ideal for exploring downtown San Antonio while enjoying serene accommodations.
One of the standout amenities at the hotel is the breakfast, which is frequently described as amazing, fantastic and delicious. The made-to-order omelets and the robust buffet cater to various tastes, often surpassing typical hotel breakfast experiences. This hearty start to the day is complemented by a pleasant evening social hour featuring free drinks and snacks, providing further value and enjoyment for guests.
The dinner experience is mixed with the complimentary happy hour being a notable highlight. However, the hotel's restaurant, Range, garners varying reviews. Some guests laud the food and service, while others express dissatisfaction regarding menu variety, pricing and occasional inconsistencies in food quality and service.
The rooms at Embassy Suites San Antonio Riverwalk-Downtown are generally spacious and comfortable. Guests appreciate the clean, sizable suites with separate living areas, which cater well to families and groups. Positive comments include clean rooms, comfortable beds and good views. However, some remarks point out the need for better maintenance and updates in some areas, reflecting a disparity in room conditions.
Cleanliness reviews are a mix with many guests praising the well-maintained common areas and the attentiveness of cleaning staff. However, some guests have reported issues with dust, mold, dated furniture and occasional pests, indicating room for improvement in consistent upkeep.
The staff's service stands out as a major positive aspect. Guests frequently describe the staff as friendly, accommodating and professional, significantly enhancing their hotel experience. The valet service is especially praised for its efficiency and cordiality, contributing to a welcoming atmosphere throughout the hotel.
Wi-Fi access receives mixed reviews with free internet available primarily for Hilton Honors members, leading to some frustration among guests not wanting to pay for connectivity. The gym facilities, although small, are well-maintained and generally well-received with good-quality equipment contributing to a satisfactory experience for fitness enthusiasts.
The hotel pool garners mixed feedback. While many appreciate the heated pool and clean area, some guests find it too small and occasionally overcrowded. Cleanliness issues in the pool area, like murky water and maintenance concerns, are also noted, though the pool remains a popular spot, particularly for families with children.
Parking at the hotel is exclusively valet and receives mixed reactions due to its high daily fees, which many guests find excessive. Despite the friendly and efficient valet service, the cost and limited parking space can be drawbacks for some visitors.
Overall, Embassy Suites San Antonio Riverwalk-Downtown is highly recommended for its excellent location, comfortable rooms and outstanding breakfast and staff service. While there are areas for improvement, particularly in room maintenance, cleanliness and parking costs, the hotel's strengths significantly enhance the guest experience, making it a favorable choice for travelers visiting San Antonio.
Categories
The hotel, nestled on the Riverwalk, provides direct access to this iconic San Antonio attraction, integrating convenience with tranquility. Guests rave about the easy access to restaurants, shops and key sights like the Alamo and Majestic Theater. The quieter section of the Riverwalk where the hotel is situated offers a peaceful retreat from busier areas, making it ideal for exploring downtown San Antonio while enjoying serene accommodations.
One of the standout amenities at the hotel is the breakfast, which is frequently described as amazing, fantastic and delicious. The made-to-order omelets and the robust buffet cater to various tastes, often surpassing typical hotel breakfast experiences. This hearty start to the day is complemented by a pleasant evening social hour featuring free drinks and snacks, providing further value and enjoyment for guests.
The dinner experience is mixed with the complimentary happy hour being a notable highlight. However, the hotel's restaurant, Range, garners varying reviews. Some guests laud the food and service, while others express dissatisfaction regarding menu variety, pricing and occasional inconsistencies in food quality and service.
The rooms at Embassy Suites San Antonio Riverwalk-Downtown are generally spacious and comfortable. Guests appreciate the clean, sizable suites with separate living areas, which cater well to families and groups. Positive comments include clean rooms, comfortable beds and good views. However, some remarks point out the need for better maintenance and updates in some areas, reflecting a disparity in room conditions.
Cleanliness reviews are a mix with many guests praising the well-maintained common areas and the attentiveness of cleaning staff. However, some guests have reported issues with dust, mold, dated furniture and occasional pests, indicating room for improvement in consistent upkeep.
The staff's service stands out as a major positive aspect. Guests frequently describe the staff as friendly, accommodating and professional, significantly enhancing their hotel experience. The valet service is especially praised for its efficiency and cordiality, contributing to a welcoming atmosphere throughout the hotel.
Wi-Fi access receives mixed reviews with free internet available primarily for Hilton Honors members, leading to some frustration among guests not wanting to pay for connectivity. The gym facilities, although small, are well-maintained and generally well-received with good-quality equipment contributing to a satisfactory experience for fitness enthusiasts.
The hotel pool garners mixed feedback. While many appreciate the heated pool and clean area, some guests find it too small and occasionally overcrowded. Cleanliness issues in the pool area, like murky water and maintenance concerns, are also noted, though the pool remains a popular spot, particularly for families with children.
Parking at the hotel is exclusively valet and receives mixed reactions due to its high daily fees, which many guests find excessive. Despite the friendly and efficient valet service, the cost and limited parking space can be drawbacks for some visitors.
Overall, Embassy Suites San Antonio Riverwalk-Downtown is highly recommended for its excellent location, comfortable rooms and outstanding breakfast and staff service. While there are areas for improvement, particularly in room maintenance, cleanliness and parking costs, the hotel's strengths significantly enhance the guest experience, making it a favorable choice for travelers visiting San Antonio.
Hotel Taking Steps Towards Sustainability
As an Embassy Suites by Hilton property, this hotel benefits from Hilton's brand-wide sustainability efforts. These include utilizing the LightStay system for tracking environmental performance and participating in programs like Clean the World for soap recycling.
Family Friendly Hotel
Offers spacious suites, a free cooked-to-order breakfast, and an indoor pool. Its central location on the Riverwalk provides easy access to family-friendly attractions.
Hotel near Nightlife Spots
Located downtown on the Riverwalk, the hotel places guests near many bars and clubs.
Hotel with Swimming Pool
Offers an indoor pool, providing a climate-controlled swimming environment for guests. The hotel's location on the Riverwalk and suite accommodations add to its appeal.
Heated Pool Outdoor Pool
Business Hotel
This all-suite hotel offers ample space for business travelers. While specific details on meeting facilities are not available, the suites provide separate living areas for work and relaxation.
Hotel with Parking
The hotel offers parking options. The location on the Riverwalk and suite-style accommodations provide a comfortable experience.
Accessible Hotel
This hotel is recognized as a top accessible hotel in San Antonio, indicating a commitment to providing accessible features and services for guests.
Hotel with Outdoor Pool
This hotel provides a year-round outdoor pool with views of the river. Guests can enjoy the sun terrace and the convenience of being located in the Downtown - Riverwalk district.
Hotel with Heated Pool
Located in the heart of downtown and graced with majestic views of San Antonio's River Walk, the Embassy Suites San Antonio Riverwalk-Downtown offers a host of luxurious amenities, among which the heated pool stands out. This oasis of warmth and relaxation provides guests an idyllic space to unwind, offering a tranquil retreat amidst the city's vibrant ambiance. With its welcoming waters, the heated pool becomes a sought-after retreat for guests, irrespective of the time of year or weather conditions.
The hotel's commitment to wellness and leisure doesn't stop at the heated pool. It extends to a 24-hour fitness center that ensures guests can keep up with their workout routines at any hour. Additionally, its prime location places guests a mere stroll away from renowned attractions like The Alamo, Majestic Theatre, The Buckhorn Saloon, and more. With its remarkable amenities and strategic location, the Embassy Suites San Antonio Riverwalk-Downtown offers a refined blend of comfort, luxury, and convenience.
The hotel's commitment to wellness and leisure doesn't stop at the heated pool. It extends to a 24-hour fitness center that ensures guests can keep up with their workout routines at any hour. Additionally, its prime location places guests a mere stroll away from renowned attractions like The Alamo, Majestic Theatre, The Buckhorn Saloon, and more. With its remarkable amenities and strategic location, the Embassy Suites San Antonio Riverwalk-Downtown offers a refined blend of comfort, luxury, and convenience.
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Embassy Suites San Antonio Riverwalk-Downtown enjoys an ideal location that offers guests the best of both convenience and tranquility. Nestled right on the Riverwalk, the hotel provides direct access to this iconic San Antonio attraction, positioning guests within easy walking distance of restaurants, shops and key sights like the Alamo and Majestic Theater. The area around the hotel is favored for its central setting, making it simple to explore downtown attractions, while the quieter portion of the Riverwalk ensures a peaceful stay removed from the hustle and bustle of busier sections.
Guests repeatedly highlight the perfect and excellent location, noting the ease with which they could access all major points of interest. The proximity to the Riverwalk is particularly celebrated with many guests appreciating that it was just steps away from the hotel's backdoor. This accessibility proved convenient for both first-time visitors and those familiar with the area, who relished being in the heart of the action yet in a relatively quieter spot.
The hotel's central position makes it a breeze to walk to numerous attractions, including shops, restaurants and historical sites. This convenience was particularly well-received during events like the fiesta, where safety and ease of access were paramount. Moreover, the beautiful views from rooms and proximity to the river added to the charm with some rooms offering patios that overlook the river, perfect for a relaxing stay.
Overall, the location of Embassy Suites San Antonio Riverwalk-Downtown stands out as a significant advantage, providing a harmonious blend of accessibility, scenic beauty and convenience that enriches the guests' experience in San Antonio. The combination of friendly staff, comfortable rooms and remarkable location makes it a highly recommended choice for any traveler looking to explore this vibrant city.
Embassy Suites San Antonio Riverwalk-Downtown garners significant praise for its breakfast offerings. Guests frequently describe the breakfast as amazing, fantastic and delicious, highlighting its remarkable quality and the sheer variety of items available. Many visitors were particularly impressed with the made-to-order omelets and the freshness of the ingredients.
The complimentary breakfast is often noted as excellent with a robust buffet that includes an array of options designed to suit varying preferences. Guests have lauded the breakfast as far superior to typical hotel offerings and often refer to it as the best hotel breakfast they've ever experienced.
Despite predominantly positive feedback, some guests mentioned the lack of variety in the daily offerings and a few perceived the breakfast items as bland or ordinary. Nevertheless, the overall sentiment underscores the breakfast as a standout feature of the hotel, complemented by additional touches like the evening social hour with free drinks and snacks.
In summary, the breakfast at Embassy Suites San Antonio Riverwalk-Downtown is widely regarded as a delightful and hearty start to the day, largely contributing to the hotel's positive reputation among its visitors.
The dinner experience at Embassy Suites San Antonio Riverwalk-Downtown offers a mix of highs and lows, according to guest reviews. One of the standout features is the complimentary happy hour, which many patrons found to be a delightful bonus. Guests appreciated the free alcoholic drinks and snacks, often describing the happy hour as awesome, wonderful and a great surprise. The variety of beverages and the overall enjoyable atmosphere during the evening reception were frequently highlighted.
The hotel's restaurant, Range, received mixed feedback. While some guests were impressed, citing it served the best Tuscan Italian food they'd ever tasted and praising the exceptional waitress service, others were less enthusiastic. Concerns about the restaurant being overpriced, limited in menu variety and not open during posted hours were noted. Some reviews mentioned that the food quality in the restaurant was poor with specific complaints about the steaks being charred and overall food being terrible.
On a positive note, the menu and food quality were deemed excellent by several guests and the diverse food selection was comparable to that of a major restaurant. However, there were also mentions of slow service and an overall lack of evening food options, which detracted from the dining experience for some.
Overall, while the complimentary happy hour seems to be a consistent hit among guests, the restaurant experiences are varied and diners may need to set their expectations accordingly.
The rooms at Embassy Suites San Antonio Riverwalk-Downtown offer a mix of experiences with a highlight on spaciousness and comfort. Many guests appreciated the clean and sizable nature of the rooms, describing them as comfortable with great views. The suite layouts, especially with separate living areas, were particularly admired for providing extra space and privacy.
Positive feedback often mentioned the cleanliness of the rooms and the comfortable beds, contributing to a restful stay. Several reviews praised the spaciousness, making it easy for families or groups to spread out and relax. The convenient location and amenities such as a vanity desk, full-length mirror and kitchenette were also well-received.
However, not all reviews were glowing. Some guests commented on the need for updates and better maintenance with reports of old and dated furniture, rusty tubs and insufficient cleanliness. Issues such as dampness, unpleasant odors and the occasional presence of pests detracted from the experience for a few.
In summary, while the rooms generally provide a comfortable and spacious environment with good views, there could be improvements in maintenance and thoroughness of cleaning. The suite setup is ideal for those needing extra space and the location and amenities add to the convenience and enjoyment of the stay.
The beds at Embassy Suites San Antonio Riverwalk-Downtown have garnered mixed reviews from guests. Many found the beds to be exceptionally comfortable, often describing them as soft, clean and conducive to a restful night's sleep. Guests particularly appreciated the spacious king and queen-sized beds, as well as the plentiful and comfortable pillows provided. The separate bedroom setup in the suites also contributed to a more comfortable and roomy stay.
However, the reviews also highlighted some inconsistencies. A number of guests reported that the beds were not comfortable, sometimes describing them as old with mattresses that need replacement. Issues with the sofa bed being uncomfortable and not properly checked by cleaning staff were also noted. There were mentions of flat or hard pillows and some guests had to request additional ones due to discomfort.
Overall, while a significant number of guests praised the comfort of the beds, there were notable exceptions where the bedding did not meet expectations. The feedback suggests that while many guests enjoyed a comfortable stay, there is room for improvement in terms of mattress updates and pillow quality.
Embassy Suites San Antonio Riverwalk-Downtown presents a mixed bag when it comes to cleanliness, based on guest reviews. While many guests commend the hotel for its very clean and spacious rooms, well-maintained common areas and friendly and attentive cleaning staff, other reviews point out significant areas of concern. Guests frequently mention clean and comfortable rooms, a clean lobby and an overall clean property. The spacious and well-stocked rooms also add to the positive impressions.
However, some guests have encountered issues that detract from the hotel experience. Reports of housekeeping problems, such as dusty furniture, mold in bathrooms, dirty carpets and inadequately cleaned bathrooms, are common. In particular, several guests noted finding cockroaches, hair and crumbs in various parts of their rooms. Issues with dated and dingy areas needing deep cleaning and remodeling were also highlighted. The pool area occasionally lacked proper upkeep with trash and floating debris mentioned.
The hotel’s cleanliness ratings significantly vary with some reviewers applauding its cleanliness and comfortable environment while others were disappointed by persistent maintenance and hygiene issues. This divergence suggests that while some guests enjoy a clean and pleasant stay, others encounter lapses in housekeeping and room upkeep.
At Embassy Suites San Antonio Riverwalk-Downtown, guests consistently rave about the exceptional service provided by the hotel staff. The terms friendly, accommodating and helpful frequently emerge in reviews. Many guests highlight the attentiveness of staff members, from the front desk to the valet service with several visitors specifically noting the positive attitudes and professionalism exhibited throughout their stay.
The valet parking attendants often receive praise for their efficiency and courteous demeanor, described by some as the highlight of their visit. The housekeeping team is also commended for their diligence, despite a few isolated comments about cleanliness issues.
Front desk personnel are generally described as polite, knowledgeable and quick to solve problems, greatly enhancing the check-in experience. Guests appreciate the welcoming atmosphere created by the entire hotel team with special mentions for going the extra mile, like switching rooms promptly or providing sightseeing advice.
While there are occasional mentions of less friendly interactions and a few less-than-ideal experiences, these are significantly outweighed by the abundance of positive feedback. Overall, the staff at Embassy Suites San Antonio Riverwalk-Downtown uphold a reputation for outstanding customer service, making guests feel valued and cared for during their stay.
The Embassy Suites San Antonio Riverwalk-Downtown seems to attract mixed reactions for its Wi-Fi service. While some guests appreciate the good private Wi-Fi service available, many others express frustration with the lack of complimentary internet access. The hotel does offer free Wi-Fi, but primarily for Hilton Honors members, leaving other guests needing to pay a daily fee for access. Some reviewers noted issues with connectivity, such as the service displaying device limit exceeded or the internet being almost impossible to use at times. Overall, guests find the lack of free Wi-Fi and the requirement to pay for internet usage an inconvenience, especially considering the expectations for complimentary service in modern hotels.
The gym at Embassy Suites San Antonio Riverwalk-Downtown offers a well-maintained and clean workout facility that guests appreciate. The fitness room, although on the smaller side given the overall size of the hotel, is equipped with good exercise machines. Visitors find the area nice and laud the quality of the equipment available. However, one noted issue was the water bottle filler not functioning. Despite this minor inconvenience, the overall fitness facility receives positive remarks for its upkeep and functionality, contributing to a satisfactory stay for health-conscious guests.
Embassy Suites San Antonio Riverwalk-Downtown boasts a pool that has received mixed reviews from its guests. On the positive side, many have complimented the heated pool and found it enjoyable, particularly for children and toddlers who seem to enjoy their swim time regardless of the pool size. The pool area is noted to be clean and well-maintained in many instances and the separate kiddie pool is a hit among families. The great outdoor pool and rooftop pool can be enjoyed in all seasons, adding to the versatility of the amenities. Additionally, happy hours around the poolside are a bonus that guests appreciate.
However, the pool has frequently been described as very small and, at times, overcrowded, which could be a downside for those looking to swim laps or seeking a more spacious environment. Concerns regarding cleanliness have been raised with reports of murky water and occasional floating debris detracting from the experience. The pool area has been criticized for needing more care and maintenance, including issues such as loose floor tiles and low lighting. Despite these drawbacks, the pool still serves as a pleasant spot for a quick swim and relaxation, particularly for guests not perturbed by its smaller size and occasional busy periods.
The Embassy Suites San Antonio Riverwalk-Downtown presents a consistent theme in guest reviews regarding its parking situation. Guests have noted that parking is exclusively valet, which has its own set of pros and cons. The valet service has been described as friendly and attentive with some guests finding it convenient and timely. The presence of valet and concierge services adds a touch of luxury for many visitors.
However, there are significant concerns about the cost. Multiple reviews highlight the high daily fees, often around $35-$50 per night, which several guests found to be steep and excessive. Despite the valet staff being helpful and pleasant, many felt that the expense was not justified and suggested that parking should ideally be included in the room price.
Moreover, the parking spaces are limited, leading to occasional chaos and long wait times. Some guests even experienced issues with the service or found the overall parking arrangement insufficient and disappointing.
In summary, while the valet parking at Embassy Suites San Antonio Riverwalk-Downtown is appreciated for its convenience and friendly service, its high cost and the lack of alternative parking options are notable drawbacks.
Embassy Suites San Antonio Riverwalk-Downtown offers a great family experience with its spacious and family-friendly suites. Many families praised the family atmosphere and the hotel's ability to accommodate both small and large families effectively. The rooms, although sometimes described as small when the couch was used, were generally considered large and comfortable for family stays. The attentive valet service and friendly staff added to the convenience, making it easy to get around with kids.
Children particularly enjoyed the happy hour with treats like Shirley Temples and the breakfast met the needs of all family members. The pool was another highlight, providing fun for kids and helping to create a pleasant stay for the entire family. The separate living area in the suites offered additional comfort, while the hotel’s location, although some found it a bit far from the main area, was overall convenient for family outings.
Despite a few mentions of cramped spaces and some minor maintenance issues, the Embassy Suites San Antonio Riverwalk-Downtown is widely recommended for families looking for a pleasant and enjoyable stay.
Embassy Suites San Antonio Riverwalk-Downtown offers guests a vibrant nightlife experience with its proximity to numerous bars and nightclubs. Guests have particularly enjoyed the lively atmosphere and variety of nightlife options available nearby. The hotel's happy hour, including complimentary drinks and snacks, has been a highlight, providing an enjoyable start to an evening out. The nearby Watson rooftop bar comes highly recommended, offering a great spot for drinks. Additionally, the hotel’s location ensures that guests are close to music streets and have access to a rich and diverse nightlife scene, complete with nice surprise drinks and a late-night menu. This makes it an ideal choice for those looking to explore the local nightlife.
Embassy Suites San Antonio Riverwalk-Downtown is considered a three-star property that may need some attention regarding its facilities and services. Many reviews highlight that the facility is older with comments about the wooden tubs requiring updates and the furniture showing signs of wear and tear. The infrastructure appears to be outdated and the rooms, while spacious, are quite small. Guests have described their experience as three-star, finding the prices high for the limited amenities offered.
Despite these drawbacks, the hotel's service quality receives positive feedback with many considering it good for a three-star establishment. The location on the Riverwalk is particularly appreciated, offering guests a pleasant surrounding area. While some feel the hotel is reasonably priced, others have noted that the all-inclusive charges can lead to unexpectedly higher costs.
Overall, while the hotel meets basic expectations for a three-star property, guests have observed a notable need for upgrades and improved customer service to enhance the overall experience.
The Embassy Suites San Antonio Riverwalk-Downtown receives high marks from business travelers for its excellent conference facilities and business-friendly amenities. The location is highly regarded for its convenience in hosting conferences and accommodating business needs. Guests appreciated the availability of a business center and found the accommodations specifically good for business purposes. The property itself is well-maintained and praised as a great spot for business travelers. The helpful and knowledgeable front desk manager, alongside the excellent valet parking staff, contribute to the professional handling of business guests, further enhancing the experience.
The Embassy Suites San Antonio Riverwalk-Downtown generally receives positive feedback from guests regarding accessibility for those with disabilities. Guests appreciated that the front desk staff were helpful and understanding when arranging special accommodation needs. The hotel is highlighted as an accessible location, particularly for its proximity to attractions, making it convenient for wheelchair users. Many noted that the rooms were good for accessibility and had direct access to the Riverwalk, reducing the hassle of navigating through pedestrian traffic.
However, some reviews mentioned areas for improvement. For instance, while the location is accessible, there was some feedback suggesting the need for more accessibility options. Additionally, there were a few remarks about the cleanliness and maintenance of the rooms, such as finding a cockroach, rusty tubs and issues with housekeeping quality. Also, there were some functional problems with card keys and noise due to vents.
Overall, the accessibility features of the hotel are generally well-regarded, making it a viable option for travelers with disabilities, despite a few areas needing attention.
The heated pool at the Embassy Suites San Antonio Riverwalk-Downtown has been a highlight for many guests' stays, particularly appealing to families as their kids have loved it. The pool area itself is described as cozy and relaxing, adding a layer of comfort during visits. Guests have appreciated the availability of the heated pool during winter, making it a pleasant amenity even in colder months. However, it's worth noting that there have been sporadic mentions of the pool being colder than expected and a few instances where the heating mechanism was not functional. Despite these occasional drawbacks, the heated pool generally contributes positively to the overall experience at the hotel.
The outdoor pool at Embassy Suites San Antonio Riverwalk-Downtown received a mix of feedback. Despite its smaller size, guests appreciated the good view and overall nice appearance of the pool. Many found the outdoor pool area to be very enjoyable, clean and well maintained, contributing to a pleasant experience. However, there were concerns about the pool not being cleaned daily, which affected its cleanliness on some occasions. Overall, the outdoor pool was considered accessible and a great spot for guests to relax, despite some room for improvement in maintenance.
Embassy Suites San Antonio Riverwalk-Downtown is a pet-friendly hotel that caters well to guests with dogs. Guests appreciate the provision of information about where dogs can relieve themselves and the convenience of a dog park located just across the street. This hotel is recognized as being both kid and dog friendly, which is reflected in many visitors bringing their pets along during their stays. The hotel allows pets in the premises and offers pet-friendly services, although some guests have noted the occasional presence of dog feces at the front door and dogs running around the breakfast area. Overall, the hotel’s amenities and services support a comfortable stay for both guests and their furry companions.
Location Show Map
Location
Guests repeatedly highlight the perfect and excellent location, noting the ease with which they could access all major points of interest. The proximity to the Riverwalk is particularly celebrated with many guests appreciating that it was just steps away from the hotel's backdoor. This accessibility proved convenient for both first-time visitors and those familiar with the area, who relished being in the heart of the action yet in a relatively quieter spot.
The hotel's central position makes it a breeze to walk to numerous attractions, including shops, restaurants and historical sites. This convenience was particularly well-received during events like the fiesta, where safety and ease of access were paramount. Moreover, the beautiful views from rooms and proximity to the river added to the charm with some rooms offering patios that overlook the river, perfect for a relaxing stay.
Overall, the location of Embassy Suites San Antonio Riverwalk-Downtown stands out as a significant advantage, providing a harmonious blend of accessibility, scenic beauty and convenience that enriches the guests' experience in San Antonio. The combination of friendly staff, comfortable rooms and remarkable location makes it a highly recommended choice for any traveler looking to explore this vibrant city.
Breakfast
The complimentary breakfast is often noted as excellent with a robust buffet that includes an array of options designed to suit varying preferences. Guests have lauded the breakfast as far superior to typical hotel offerings and often refer to it as the best hotel breakfast they've ever experienced.
Despite predominantly positive feedback, some guests mentioned the lack of variety in the daily offerings and a few perceived the breakfast items as bland or ordinary. Nevertheless, the overall sentiment underscores the breakfast as a standout feature of the hotel, complemented by additional touches like the evening social hour with free drinks and snacks.
In summary, the breakfast at Embassy Suites San Antonio Riverwalk-Downtown is widely regarded as a delightful and hearty start to the day, largely contributing to the hotel's positive reputation among its visitors.
Dinner
The hotel's restaurant, Range, received mixed feedback. While some guests were impressed, citing it served the best Tuscan Italian food they'd ever tasted and praising the exceptional waitress service, others were less enthusiastic. Concerns about the restaurant being overpriced, limited in menu variety and not open during posted hours were noted. Some reviews mentioned that the food quality in the restaurant was poor with specific complaints about the steaks being charred and overall food being terrible.
On a positive note, the menu and food quality were deemed excellent by several guests and the diverse food selection was comparable to that of a major restaurant. However, there were also mentions of slow service and an overall lack of evening food options, which detracted from the dining experience for some.
Overall, while the complimentary happy hour seems to be a consistent hit among guests, the restaurant experiences are varied and diners may need to set their expectations accordingly.
Rooms
Positive feedback often mentioned the cleanliness of the rooms and the comfortable beds, contributing to a restful stay. Several reviews praised the spaciousness, making it easy for families or groups to spread out and relax. The convenient location and amenities such as a vanity desk, full-length mirror and kitchenette were also well-received.
However, not all reviews were glowing. Some guests commented on the need for updates and better maintenance with reports of old and dated furniture, rusty tubs and insufficient cleanliness. Issues such as dampness, unpleasant odors and the occasional presence of pests detracted from the experience for a few.
In summary, while the rooms generally provide a comfortable and spacious environment with good views, there could be improvements in maintenance and thoroughness of cleaning. The suite setup is ideal for those needing extra space and the location and amenities add to the convenience and enjoyment of the stay.
Beds
However, the reviews also highlighted some inconsistencies. A number of guests reported that the beds were not comfortable, sometimes describing them as old with mattresses that need replacement. Issues with the sofa bed being uncomfortable and not properly checked by cleaning staff were also noted. There were mentions of flat or hard pillows and some guests had to request additional ones due to discomfort.
Overall, while a significant number of guests praised the comfort of the beds, there were notable exceptions where the bedding did not meet expectations. The feedback suggests that while many guests enjoyed a comfortable stay, there is room for improvement in terms of mattress updates and pillow quality.
Cleanliness
However, some guests have encountered issues that detract from the hotel experience. Reports of housekeeping problems, such as dusty furniture, mold in bathrooms, dirty carpets and inadequately cleaned bathrooms, are common. In particular, several guests noted finding cockroaches, hair and crumbs in various parts of their rooms. Issues with dated and dingy areas needing deep cleaning and remodeling were also highlighted. The pool area occasionally lacked proper upkeep with trash and floating debris mentioned.
The hotel’s cleanliness ratings significantly vary with some reviewers applauding its cleanliness and comfortable environment while others were disappointed by persistent maintenance and hygiene issues. This divergence suggests that while some guests enjoy a clean and pleasant stay, others encounter lapses in housekeeping and room upkeep.
Staff
The valet parking attendants often receive praise for their efficiency and courteous demeanor, described by some as the highlight of their visit. The housekeeping team is also commended for their diligence, despite a few isolated comments about cleanliness issues.
Front desk personnel are generally described as polite, knowledgeable and quick to solve problems, greatly enhancing the check-in experience. Guests appreciate the welcoming atmosphere created by the entire hotel team with special mentions for going the extra mile, like switching rooms promptly or providing sightseeing advice.
While there are occasional mentions of less friendly interactions and a few less-than-ideal experiences, these are significantly outweighed by the abundance of positive feedback. Overall, the staff at Embassy Suites San Antonio Riverwalk-Downtown uphold a reputation for outstanding customer service, making guests feel valued and cared for during their stay.
Wi-Fi
Gym
Pool
However, the pool has frequently been described as very small and, at times, overcrowded, which could be a downside for those looking to swim laps or seeking a more spacious environment. Concerns regarding cleanliness have been raised with reports of murky water and occasional floating debris detracting from the experience. The pool area has been criticized for needing more care and maintenance, including issues such as loose floor tiles and low lighting. Despite these drawbacks, the pool still serves as a pleasant spot for a quick swim and relaxation, particularly for guests not perturbed by its smaller size and occasional busy periods.
Parking
However, there are significant concerns about the cost. Multiple reviews highlight the high daily fees, often around $35-$50 per night, which several guests found to be steep and excessive. Despite the valet staff being helpful and pleasant, many felt that the expense was not justified and suggested that parking should ideally be included in the room price.
Moreover, the parking spaces are limited, leading to occasional chaos and long wait times. Some guests even experienced issues with the service or found the overall parking arrangement insufficient and disappointing.
In summary, while the valet parking at Embassy Suites San Antonio Riverwalk-Downtown is appreciated for its convenience and friendly service, its high cost and the lack of alternative parking options are notable drawbacks.
Family
Children particularly enjoyed the happy hour with treats like Shirley Temples and the breakfast met the needs of all family members. The pool was another highlight, providing fun for kids and helping to create a pleasant stay for the entire family. The separate living area in the suites offered additional comfort, while the hotel’s location, although some found it a bit far from the main area, was overall convenient for family outings.
Despite a few mentions of cramped spaces and some minor maintenance issues, the Embassy Suites San Antonio Riverwalk-Downtown is widely recommended for families looking for a pleasant and enjoyable stay.
Nightlife
3 Star
Despite these drawbacks, the hotel's service quality receives positive feedback with many considering it good for a three-star establishment. The location on the Riverwalk is particularly appreciated, offering guests a pleasant surrounding area. While some feel the hotel is reasonably priced, others have noted that the all-inclusive charges can lead to unexpectedly higher costs.
Overall, while the hotel meets basic expectations for a three-star property, guests have observed a notable need for upgrades and improved customer service to enhance the overall experience.
Business
Accessible
However, some reviews mentioned areas for improvement. For instance, while the location is accessible, there was some feedback suggesting the need for more accessibility options. Additionally, there were a few remarks about the cleanliness and maintenance of the rooms, such as finding a cockroach, rusty tubs and issues with housekeeping quality. Also, there were some functional problems with card keys and noise due to vents.
Overall, the accessibility features of the hotel are generally well-regarded, making it a viable option for travelers with disabilities, despite a few areas needing attention.
Heated Pool
Outdoor Pool
Dog Friendly
Yes, Embassy Suites San Antonio Riverwalk-Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Embassy Suites San Antonio Riverwalk-Downtown.
Yes, Embassy Suites San Antonio Riverwalk-Downtown welcomes dogs.
Yes, parking facilities are available at Embassy Suites San Antonio Riverwalk-Downtown.
Yes, Embassy Suites San Antonio Riverwalk-Downtown has a gym.
Location Show Map
More Options
